I had a consult today with a Nurse Practitioner. W...

I had a consult today with a Nurse Practitioner. When I questioned her about her diagnosis and asked for the contact information of the Medical Director, she ended the chat without answering my question. I then spent over 2 hours chatting with their customer service. They refused to provide me with the name and contact information of the Medical Director. Furthermore, they breached my privacy by telling me to submit the medical question that I was not allowed to ask through their support staff. Their support staff gave me their support email address which everyone has access to to ask a Medical Director review my case. During that 2 hour chat I received several conflicting information. They still refuse to provide me with the name and contact information of their Medical Director. Their is no transparency and my privacy was breached. In addition, their website does not mention that you may be seen by a Nurse Practitioner for the same fee as a doctor. The app has a button "see a doctor". But, you may be seen by a Nurse Practitioner. Had I waited 2 hours in a walk-in clinic, I would have seen a doctor and not a Nurse Preactitioner for free.