Malmaison Reviews

Lovely friendly staff hotel was clean and tidy... lovely atmosphere..... definitely worth a visit..m

Weve been before....last time was excellent...this time not so good...we had paid for bed and breakfast...but when we went for breakfast we had ordered a cooked breakfast...waited 30 mins and it wasnt forthcoming!... the lovely female manageress apologised for the delay and explained that the chefs where under pressure...if we hadn't an appointment to go to we would of waited as the eggs Benedict where excellent the last time...they refunded us the breakfast with no quibble.
My only criticism is that the bedroom would benefit with more lighting

Disappointed, took my other half for her birthday weekend, 1st room really poor and although 2nd room was slightly better and much bigger with a pretty decent view!

I have to say it s the worst Malmaison I ve ever stayed in (room wise). Tired and felt a bit dirty, unloved and in serious need of a refurb! That said staff did their best to help, but rooms, bathrooms and furniture all need better attention paying to them when cleaning.

Even the furniture in the entrance hall and reception needs much more care and attention paying to it as that is the 1st thing you see when you walk in and that sets the 1st impression! Believe me it wasn t great, because of this we didn t eat in the hotel at all and went out as much as possible, instead of relaxing and enjoying what the hotel had to offer.

Pity as the waterfront location is brilliant and the building itself is stunning, should have been a highly recommend but unfortunately isn t!

We visited for a meal - the food, drink and service was great

Ok. Atmosphere rather stark and not cosy. Starters were good but main course turkey only ok. You can get better in Leith and Edinburgh. Service was good but they added service to Bill and then suggested a tip.

Had a fantastic 1 night mid-week stay. Staff were extremely pleasant and helpful. They went out of their way to provide for requests not on the menu such as strawberries and chocolate. The room was immaculate and well designed. The hotel was in a quiet location however there was plenty to do locally. We would definitely recommend and look forward to returning.

Lovely boutique hotel beds are so comfortable lovely white sheets. We had a meal in the brasserie...lovely waiting staff and a good choice of two menus. Breakfast was continental and was enough but you can add a few pounds and upgrade to full Scottish.

Beautiful hotel and rooms. Staff very helpful and friendly. Food excellent.

lovely place,staff helpful and breakfast was good.Would stay again

Delighted to discover this hotel. I spent a night with my girlfriend, and we loved it.
Dinner at the restaurant was delicious and the room spacious, well designed and very comfortable.
The day after, I needed to find a workspace to do my job remotely, and the bar has everything I needed: good wifi and delicious coffee.
The staff is super welcoming.
Thank you so much for everything.
I'll be back for sure :)

Love the bathroom contents and cheeky labels. Continental Breakfast was basically fruit, cereal and pastries - a bit expensive for the limited range. No cheese or ham...

Clean and classy establishment. Friendly, professional and courteous staff. Restaurant and lounge has a has a comfortable atmosphere. Great local shops, cafes and bars. We have met many friendly people each time we stay here.

Stopped in for a burger deal with my other half. We were served promptly and our burger and chips came out very quickly. Barman told us about extras we could get, was very knowledgeable and polite. Burgers were excellent and we stayed for a few more drinks which were also excellent. Brilliant service from all the staff and an amazing experience. Will definitely be back.

Room very clean and well equipped!
Room service very courteous and discreet!
Pleasant, quiet location ... the first thing in the morning you hear the seagulls!
Restaurant has an absolute feel-good atmosphere.
Food is very tasty (including breakfast).
Staff very open-minded and helpful (e.g. explaining dishes that are unknown to us)
Line 22 can be reached in 3 minutes on foot! Buses go to the city center every 5 minutes.

CONCLUSION: A stylish hotel without any fancy dress! We would love to come back ....!

Loved my Sunday afternoon tea and additional beverages.

A bit out of the way, but very modern and well priced. We had the mix it up offer which was one night for 2, plus 3 courses and 2 cocktails which worked out at excellent value. The food was nice, but not quite as amazing or stylish as the portions or layout would have you believe.

Great hotel, great staff and perfect service for an overnight or dinner.

Excellent hotel. Rooms are very nice and comfy! Had a great stay.

Good food but a bit pricey except in January with 50% off food. Had starter and main but no room for dessert.

Honestly a bit of a disappointment. Having stayed at other Malmaisons I was hoping for big things from the original, but while the decor downstairs was good, the room was plain and rather uninspiring.

Arrival was responsive. They offered us a small extra, the front room. Very good and ample. We booked the restaurant right there.

Location good. Room was ok but nothing special, particularly for the price. Served raw sausages at breakfast - staff didn't really seem to care when told.

Nice area, short, direct bus ride to city centre, clean rooms (mattress cover could be a bit longer, came off when untucking duvet - a very minor qualm). Excellent food, hospitable service. No complaints.

Really nice boutique style hotel with very friendly and helpful staff.

We upgraded to a suite and it was well worth it! Easy check in, nice breakfast. Room itself was top notch.

Lovely hotel and location with lots of restaurants and shops nearby. Standard rooms weren t huge but felt nice and cosy. WiFi is good and works throughout the hotel. In room mini bar and treats are quite pricey there is a Sainsbury s local just a few minutes away. I travel for work and this hotel was the first I ve stayed at that wanted full payment at check in, only when I asked about breakfast was I offered the opportunity to add that to my check in payment. By not having a card on file and open I didn t use the hotel bar. Breakfast was very slow, having my order taken to the food arriving took much longer then it should have. Location and style is very nice but the little things that make a stay easy need work.

I took advantage of the brilliant 3 nights for the price of 2 offer, just after lockdown was lifted. I was very impressed by the measures the hotel had taken to ensure our safety and felt very safe. There was no housekeeping during my stay so no-one else entered my room. A continental breakfast was included in the deal with plenty of choice and particularly good fruit salad. The bed was as fabulously comfortable as Malmaison beds always are. It was a wonderful break in these troubled times.

Excellent value for the money, great location, only stayed one night but liked it so much have booked a long weekend in January, lovely pubs and restaurants close by. The hotel rooms are well appointed and clean, very nice experience.

Great modern hotel with top notch service all round.

One of the nicest places I stayed. Big room, good location, very friendly. Good restaurant, courteous service.

A little disappointing. Edinburgh city centre price without the service or quality to justify it.

Very good hotel, staff were curtious and very professional, our room was large, very comfortable with all you require. One small observation the bathroom was very cold even with the radiator switched on, however we would definitely recommend this hotel.

It has changed a lot. The snacks took ages to arrive and none of the waiters could identify what the snacks were. But very small snacks just one falafel and one small piece of chorizo. Hardly sharing snacks

Lovely place really nice staff and good quality food

Very comfortable beds, bathrooms could use modernising a little. Weirdly jarring lounge-house music playing at all times in the bar and restaurant. It's a very odd feeling to sit eating a continental breakfast in Edinburgh listening to what sounds like an Ibiza cooldown album.

The most Amazing meal ever. The room was brilliant along with the level of service. The room was clean and spacious. The transport links to the city was brilliant

They keep the wine flowing - hence why i forgot to take a photo. Good food also

Friendly staff and good feel. The room was a good quality although my twin room was a little cramped and a smell coming up through the sink. Nothing to put me off staying again

Hotel nice. Getting to it a nightmare with roadworks. Couple of dusty bits in room. Service in restaurant very slow, 2 hrs 45 mins to serve a 3 course dinner.
Cocktails very nice. Staff pleasant.

Nice hotel, overall a good experience, not stayed for long. Room is very clean and cozy, things aint so good is the lift is little small and and wooden floor tends to creak when walk over

Lovely hotel. In standard room, which was plentiful in size. Staff were very helpful and pleasant. Continental breakfast was more than adequate, full breakfast also available

Excellent hotel, good food and Very friendly and helpful staff. Enjoyed

Beautiful meal, lovely warm staff would definitely return

Stsff where excellent service was great I would stay here again hotel 4.5 stars

We come here for breakfast often and it is fab the food is well presented and the staff are lovely, having a drink here is relaxing and having the outside seating is nice when the weather is warm, great spot when the sun go s down.

Very nice stay. Good room, nice and friendly staff.

The truth is that without words. An old hotel in its striking but modern in its facilities, with restaurant and bar, spacious rooms and an exceptional bathroom. 15 minutes from the center through the collective 300. More than recommended also in the attention of the staff.

Great hotel but very far from the train station. Unless you have a car then I would not stay there. You have to get a taxi from the train station which adds up to be honest.

I have seen some boards up in the main city centre for a new hotel so maybe they will move there!

Great accommodation but too far out for me.

Had a lovely stay, a great location for leith / shore area or for heading in to Edinburgh, easy free parking and lots of local places to eat and drink.

Smart boutique hotel chain in an up-and-coming Edinburgh suburb near the Leith docks.

Have just spent 12 minutes trying to book a room with their Edinburgh hotel and gave up in the end. Passed around between different people, and gave up in frustration. Plus, I am the native Brit who speaks clearly, but asked a few times to repeat as they couldn't understand, all with thick foreign accents. Bloody nightmare.

Very good rooms and atmosphere. A good continental breakfast offering however cooked orders were disappointing, slow and not really appetising.

Rooms dated, restaurant Service terrible, good point breakfast was very good.

Restaurant Staff are excellent we had Conor taking care of us very nice lad, excellent waiter, making you welcome and explaining the choices. The food was excellent and good portions. The Hotel is in need of a refurb. Rooms paying top dollar for rooms with no outlook no air con and baths with showers above. A bit dated.

We had a 2 night stay in January room was nice and big very comfortable and had everything you need the food was excellent and so was the service

I m honestly surprised that this hotel has 4 stars. My boyfriend and I celebrated our last anniversary at Malmaison Glasgow and his parents kindly gifted us a stay in Leith this year. Was seriously disappointed considering how amazjng the stay was in Glasgow. The staff were unhelpful and the whole time we were there nobody answered the phones at reception. We were overcharged at the bar & breakfast was dry and unappetising. My boyfriend was also told that they would send complimentary chocolates to our room which we were never given - we were not expecting anything so would have been better than an empty promise. All of the floorboards upstairs were creaky? I also felt very uncomfortable with the dirt in the room. Unfortunately, will not be returning.

Might I add that I find it rather unprofessional that the owner tends to only reply to positive reviews. You should address the issues at the hotel.

A great setting with a comfortable room. The staff could have been a bit more friendly and the restaurant was quite expensive. The down side of the hotel being part of a chain maybe?

We didn't eat at the hotel so can't speak for the food. But our room was clean bed was comfortable room was quiet staff were very helpful.

Hotels has bar and restaurant around it. Hotel is fab.

Stayed here a week ago and couldn't fault. We were given a free upgrade to a master suite and received two complimentary cocktails. The staff here are wonderful

Perfect location..wonderful views attentive staff clean spacious rooms at reasonable pricing, what more could you ask for? Wonderful stay!!

The breakfast was tasty and reasonable value. The suite was comfortable and spacious. Little things like the UDB parts by the bed didn't work so our phones didn't charge overnight. Also the road noise outside was quite noticeable so not as restful a night sleep as when we stayed at the front of the hotel. Although there is parking behind the hotel the spaces are small and very busy so struggle to park on numerous occasions.

Average room in a hotel that I think is trying to be something it is not. Comfortable bed though and a nice location.

Fantastic cuisine, classy interior & excellent service.

A suite with a roll top bath and a view of arthurs seat from the tub.

We stayed for two nights in the hotel and the staff where very helpful and couldn't fault them the room was a descent standerd and the bath in the sitting room was a nice addition. However we both felt the food and drinks let the hotel down as the food wasn't great and the cocktails didn't taste like other places cocktails. we complained and received a discount but we could not eat our meals as they wher not nice so think it should have been deducted in total and the breakfast where very overpriced we wouldn't stay hear again due to the food issues

25 anniversary bash was the ultimate in extravagant experience.

Even though they didn't provide any milk for my cereal, the breakfast selection was divine. Especially in bed

The Malmaison Edinburgh hotel is so lovely the staff are very welcome I would come to Malmaison Edinburgh hotel again x

Really lovely food with nice service.
Upgrade on the room was a nice touch.