Saphira Hashim

Review of Malmaison

I m honestly surprised that this hotel has 4 stars...

I m honestly surprised that this hotel has 4 stars. My boyfriend and I celebrated our last anniversary at Malmaison Glasgow and his parents kindly gifted us a stay in Leith this year. Was seriously disappointed considering how amazjng the stay was in Glasgow. The staff were unhelpful and the whole time we were there nobody answered the phones at reception. We were overcharged at the bar & breakfast was dry and unappetising. My boyfriend was also told that they would send complimentary chocolates to our room which we were never given - we were not expecting anything so would have been better than an empty promise. All of the floorboards upstairs were creaky? I also felt very uncomfortable with the dirt in the room. Unfortunately, will not be returning.

Might I add that I find it rather unprofessional that the owner tends to only reply to positive reviews. You should address the issues at the hotel.