Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Mohaimen Basa Butler : thank for Fairmont Hotel for thier orgenization

Finest hotel adjacent to Makkah Masjid Al Haram. Great location, best buffet breakfast, top quality room amenities and above all...superb support staff. Highly recommended.

It has been a really nice stay here. Would definitely consider this hotel when I come back here the next time.

It s was a great experiences to stay here , The restaurant Addira was amazing. Nice view and the staff are friendly specially Mr. Faheem Aslam.
Highly recommended.

The breakfast service was great. Different options for all varieties each day. Atyaf restaurant staff quite hospitable.

Good view but that's it. Food quality not at par with Pullman standard. Mr Sultan Salami tops as a very warm and welcoming person. Same for Pak Farooq from Indonesia at the Executive Lounge on 24th floor.

Amazing view and good food. Having a lot of fun. Will recommend it for sure.

It was an amazing experience, specially the staff of restaurant , they were extremely nice and showed great hospitality, specially Mr. Riyaz Hussain at Rizq Restaurant

Located in Makkah Tower. Very near to the main gate of masjid e haram.

The spa and health club are amazing! Beautiful facility, and my daughter loved the childrens room :)

Bad service, missing up with our room receivetion and we had to wait for so long more that an hour for them to make them ready .... and everytime we ask they said not ready yet l....

The service is top notch
The staff is helpful
The food is delicious

Best hotel I ever been to. Great service..clean food. Professional people

First class hospitality.near to Haram and especially good for those who can,t walk much.

Took the family Al Deira saudi restaurant and it was wonderful service, food and scenery

Pro Tip: ensure you leave at least 1 hour before namaz during Hajj to avoid rush In the lifts. Lifts are tricky as two changes are needed to get to the ground floor.

Very good food n service.. very friendly breakfast service on 29 floor not good

Butler mohaimen thanks faster service and very friendly

Room 1813 was my stay for Umrah and I loved it .... simply amazing .... a room with a view .. I could see Kaaba all the time ... can't explain the feeling. .. simply amazing. Service and staff was also great ....

The stay was good
But the breakfast is a bit confusing
And limited space for a family of 6 to eat together

Great hotel, wonderful facilities, best view in the world. However, we had a problem with the check in since the sync with booking is not immediate. So we waited for more than 2 hours to be able to check in. Otherwise, it was nice

I had a very bad experience this time however it s my 4th visit to this hotel. We used to like it and feel satisfied. Unfortunately, after this visit we decided not to come back to such a place with such management for many reasons. Check in was very bad and i was obliged to sign a non refundable sheet so that i can get my triple room that was already booked. Aslo, breakfast at M2 restaurant was something, you can say disgusting from the way the staff deals with the guest, cleaning process, restaurant manager (Mohamed Javeed) who can only manage a kiosk and not a fairmont hotel restaurant. Food variety and disorder of the buffet. Room: water leaking in the toilet for 4 days. Cleaning process and response to your request. We were depressed from our experience as we love this place; but we decided not to come back again. Believe me, as a hotel and resort owner in Egypt, i tell you if you continue with such a performance you will lose credibility and lot of your guests very soon and rapidly. ps. I insisted to wait till i come back home and write my review so that no body says i want refund or get compensation, don t need that. But we got really depressed and disappointed. Hope you can handle your problems soon, first for your reputation; second, fairmont clock tower is really a great property.

I am tour operator, Aerohajj i had lunch in lezzet restuarant,the buffet is so organize and service giving by kazi and hafiz so proffesional,we enjoy buffet,kazi escort as and gave nice view table and he knows guest need.

The Hotel is very nice and we are enjoying so much. Mr. Abdul Muhaimen Butler

My usual stay whenever i visit Makkah. Love this hotel

Restaurant aldira in fairmount Hotel, beautiful service MashaAllah. Excellent choices of food to eat from. Great service through out MashaAllah. Very clean, very good food, and the workers were excellent. The workers were polite, always smiling MashaAllah and always willing to help. Excellent service. I highly reccoment.

The bed is not good

Room number 3606

MAISAM AND Shaima at the Al dira restaurant are 2 very lovely ladies. The breakfast buffet was also really nice. Fairmont is just the best in makkah. Will stay here over and over again in shaa Allah. And also MOHAIMEN the butler is a very nice man. Made our stay worth while.

The breakfast and service are great, Shaimaa the receptionist is very welcoming and friendly

Restorant atyaf breakfast is excellent .. all staff is helpfull and smiling face
Insya Allah i would like to come again

My family 4 day stay in hotel and really we enjoy food and service the staff amazing espcially kazi and apporach in good we and gave as nice table and offer as tea pleasant way, kazi keep it up.

Let me tell you all about my homie Riyaz at M3 restaurant. Home boy went above and beyond to make sure we were enjoying our stay. 10/10 recommend. He s the best.

excellent for service and good food indonesia taste ...

Nice hotel but lift situation at prayer time is awful. Takes ages to come and go.

Nice and clean place, lots of shops and varities but high prices compared to other Saudi cities

From my point of view the best place to go if you want to be very near to haram.

Fast lift service,varieties breakfast option,comfortable anf spacious room,near to al haram. One thing i dont like is their egg counter for breakfast.1 staff to attend hence the Q was long

Overall the service is fantastic but the close door is making lot of noice

Great location inside Makkah Clock Tower, even the restaurant has direct view to Masjidil Haram.

Excellent service by the butler, nice service in restaurant

Good rooms, food was okay, service was poor (Yunus was the only good server). The egg preparation was good though.

Good hotel. Good location. Friendly and helpful staff.
I would definitely visit them again

I had dinner in m3 it was delightful dinner and kind staff. Delicious food and cozy place as well

It has a good view of the haram and kaba
We had a room of 4 beds, clean and great service, you can put the clean my room sign on your door at any time and they'll do it right away.
The resturant buffets were tasty with a wide range of foods, Arab, Indian, African etc.
however it takes 1 elevator to get from your room to the lobby then either another elevator or you can take escalators, with no rush or wait it takes atleast 10 minutes to get to the Haram to pray. When its prayer time or after prayer time (rush hour) from entering the clocktower mall to your room or from your room to the clocktower mall entrance will take minimum 30 minutes.

I like this restorant... all of food is good!!!
Kazi so nice to me and my family

The buffet wasn t tasty and the hotel a bit far from the Mosque comparing it to the other hotels

Fabulous exprience masha'Allah everytime. The staff makes us feel home away from home.

Very close to Khana Kaba. Caring place to spend some time in Mecca close to Haram.

The hotel is very conveniently located. The rooms are large. The quality of the breakfast buffet in The Saudi restaurant is great, and the service is really good.

Amazing mashallah
Loved everything about it, from the service to the facilities.

a very nice place for Haram visitors , including many restaurants and shopping centers

Great hotel, I had Kaaba view which is breathtaking. Excellent hospitality from Saifeldeen.

I stayed there 6 years ago. The best one among all 5-star hotels under the tallest and largest clock in the world. Excellent service, especially added to the perfect view on the Al Haram. Hope to stay one more time in that hotel

This is my favorite hotel in Makkah I always stay here. The rooms are really nice, big, clean and really comfortable.It has the most comfortable hotel rooms I ve ever been in my whole life. Had my breakfast here at the 29th floor. It was really pleasant. All in all I give it 10/10. The women named shreean was really nice.

Excellent Buffet, great service and it s what you expect from a 5 star hotel/Restaurant like Derah/Fairmont makkah. Shameaa at the reception desk was very helpful and checking in to the buffet was seamless. Would definitely recommend

Amazing service and there are all the services you need.

I love fairmont makkah - the view was unforgettable!

Allhudullha . Peace place it's my pleasure to we are living here

This is my 3rd time here in Fairmont in a raw .
I would like to give a specific shout out to the nice people in floor 29 in Aldeera Restaurant. To put it shortly, they make me feel at home, everybody is smiling and asking you wether you need anything. I understand it s a hospitality business, but these guys are doing it way better and more natural. In three days I made couple of friends here, chef Umer Musa, nice smile, and warm welcome and an outstanding omelet. The supervisor Kazi, with his warm smile and friendly approach to guests. Fahad my man Who is Alhilal fan was nice enough to celebrate AFC 2019 championship with us as a friend rather than an employee, it was a very good gesture. Samir, yunus, Fairouz and many others I don t remember their names.

Thanks for this wonderful service and awesome stay. See soon Boys!

Complete trash.

For the price we paid for this hotel, my entire family could not have been more disappointed.

The room had a strange rotting smell from the moment we entered. The kettle we were given was stained and dirty from the inside. I had refrigerated medication which got spoiled in their broken refrigerator, which was "fixed" by their electrician, but still got no cooler than room temperature. The staff was extremely rude and unaware of their surroundings and had no attention to detail whatsoever. Every few steps, a staff member would show up and demand we show them our keys to prove we were residents which felt humiliating and patronising.

Our table had no cutlery or tissues or water. When I requested it, the staff told me to go sit down and wait, even though the dining hall was dead empty at this point, apart from us. A lot later, it eventually showed up, but by that time, our food was completely cold, because the plates they use are never warmed in the first place; in fact there isn't even a plate warmer.

I've never had to wait an entire five minutes for an elevator before, but with such few elevators & so many guests, each elevator took forever to show up, was occasionally full, and obviously smelled strongly of body odor since it's hot outside and they're always full.

The gym equipment is absolutely tragic; but that aside, the gym concierge argued with me about how i cannot wear jeans into a gym, which I wasn't, because they were track pants. He eventually apologized and let me in. A little while later, the trainer decided it was a good idea to interrupt my workout to tell me to leave for not wearing the correct attire, which again, I was. Of course, asking a customer to leave for wrong attire is fine if it's for safety, but being loud, violent and disrespectful is not.

Excellent location, great rooms and top services all day long

Nice hotel highly recommended for stay with family

Lovely place to stay, spent several days in here, and it was a great experience, the room, the food, the location, everything is perfect. Very close to the mosque and if you are not able to go out, don t worry, They have a spot for you to pray from hotel as well and the view is heading directly to Kabah.