Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Very good place to stay, the service is great, and the distance to Kaaba is very close.

Morning breakfast is nice, and the karrak tea made by Kazi is a must.

Very good the location is excellent for All people who intend umrah its very close to kaabah do reccomend making sure your has a view to alkabaah and the has no flaws

Best place to stay. Clean, excellent service and luxurious.

Close proximity to ka'ba. Hotel staffs were amazing and always there to help. Great service and looking forward to go back again

I find this money exchange place to offer the best rates around the haram

I had meal in lezzet restuarant,the food delicious lots of choice, the ambence very nice we enjoy, service given by nadim, riyaz and kazi we feel at home,
Thanks Mr kazi once again.

Pros:
- it is just one step away from Masjid Al Haram
- one step from shopping malls, and also culinary places
- friendly staffs, they tried to speak bahasa Indonesia since many guests come from Indonesia
- clean spacy room

Room for improvement:
- daily room cleaning needs to be improved by vacuum cleaning, bed sheet were not changed for days
- restaurant menus are similar for 5 days (full board, 3 times a day), since check in to check out, need more variations, although they tried to served with Indonesian food, but the taste are not that good, probably middle eastern food can be served for some times
- toilet rooms in PL are wet during peak eating time
- toilet flush in PL is hidden by closet cover...wrong design?

Fancy place, great location and worst customer service experience ever.
No parking so don t bring your car.
For the amount of money I paid I would expect a way better room and breakfast!
Very plain breakfast, have seen hotels way less fancier than this one with better breakfast options.
In my opinion there are better options in Makkah than this one. Don t let the name and place fool you.

I am staying in Fairmont hotels around the world, but this time I am really can't understand. The reception is big but all the time is traffic, to ask about any information it takes around 20 min. Second, the breakfast is very bad, really you don't have any option (plus, what really make me upset: everyone told is a different place where we can take it, and around 30 min, we were move around to find the restaurant and then when we were arrive already, the girl just close her laptop and move to other restaurant without any word). The room is so normal, but the view is extremely bad. Really this price is not cost this money. Just one good thing is location.

It was a pleasure having the breakfast here, healthy options available which is always great!!

Friendly service by Mr.Kazi.

Rooms were amazing, room service was quick and well done, breakfast buffet was delicious, and very close access to the haram, and the mall downstairs. Absolutely would love to come again

Amazing hotel, great service and wonderful staff! Highly recommended

Its just an awesome decision. P10 mosque is having haram prayer so ni need to go down even. Rooms staff food hospitality all just awesome, highly recommended

Beautiful and breath taking Grand mosque hotel and mall

Best hotel best service I have a good experience every thing close by

lezzat restaurant
actually i get a lovely view for every time i eat there.
for the food are quite good, they can make another meal from your country and tastes likes it is

I staying in fairmont Makkah, I had breakfast in lezzet restaurant, staff are well grommet, polite, and they know how too interacted guest, especially Hasan, Noor Mahamoud done great job during breakfast operation. I APPRECIATE ALL OF THEM, I WILL COME NEXT TIME ALSO.

Best hotel so far in stay service is extremely excellent

The gym service and spa was excellent. The service is outstanding.

Very very luxurious and expensive hotel in Makkah. Makkah city view also very wonderful from this hotel.

Our family had full meal in lezzet resturant the buffet and food is delicious, the staff work are proper gromming and proffrsional, the suoervisor kazi check all table needs and quality of service, any complain he write down and forward to his mangement. Thanks kazi.

Excellent service, very good food and amazing bedrooms

It was a great night, the service was really good and definitely deserve 5 stars.

Checked in into Hotel Ghuffran not Fairmont which is located just next door. Highly recommended this hotel due to its locality and closeness to Masjidil Haram. Good food, good ambience and fully equipped for people going for umrah. Just about 50-60 meters to the mosque.

Al dira restaurant nice food, love the view , good staff. Mashoor was very kind and active. Good with kids.

lezzat restaurant - good food for Indonesian taste..

Amazing room. Very good service and breakfast is awsome and Masjid is very close.

Amazing stay and classy breakfast.. I like the place very much

We had breakfast at Saudi restaurant during our stay at Fairmont hotel at Makkah. It was a wonderful experience especially their falafel was excellent. It is worth to try. I strongly recommend it.

Great reception , good hotel , speed check in , smiling reception at check out , will visit again soon

Worst ever experience 5 hours to check in no one there to help with baggage elevators are the worst no help from anyone. The breakfast was a mess the coffee guy would ignore you completely don't ever go there

Good service, good food. Thank you and keep up the good work.aldira resturant

This hotel is one the best hotels in the world
Every thing is super nice including the management and the staff

Stayed mid April 2019, the room is nice, superb location, staff are quite helpful.

However, the restaurant menu is rather disappointing, especially the Asian / Indonesian menu. Lack of varieties and poor taste for lunch and dinner.
Around SAR 70 difference with the European menu.
Would rather stay in the hotel next door in next building which provide much more varieties with in menu and taste.

Fairmont was quite interesting most especially the Aldeera restaurant with the services of people like FAHEEM ASLAM

Very very goods and excalland hotel in the worlds....

We had breakfast in Saudi restaurant the buffet is nice and our family is enjoying and service given by , KAZI and HASSAN they impressed us in service excellent service given by KAZI they welcome us with smile and ask about food and service .

Al-Dira Restaurant very nice service and Very good hotel , my view to Kabah was amazing !! Thank you

Everything is good , the service is very good , recommended it

All perfect just the breakfast need to upgrade the experience in it

Excellent hotel! Just need better elevator system and clear maps of floors

Always miss this place, the best place & not far from hareem

My favourite place was jn 2nd floor. When I can get so many samin rice and kashab rice just in one floor.

Breakfast is suitable for Indonesian.. the Rawon is extraordinary.. ambience is great.. the staff is very helpful.. Kazi and his staff Mofijul interact with us in a professional way..

I give five star to Nouf and Noor for their excellent service.

Absolutely great!! Friendly staff, delicious food, clean room, spacious.. very near to Masjidil Haram.. our stay during the umrah was really excellent... insyaAllah will stay again for our Hajj in the future...

It's the clock tower hotel. Best in the area. A land mark. Book the Kaaba view if you can

The best location to go to Kabah. People are friendly and helpful, especially Mr. Tedi (guest relation). The food is excellent.

Hotel is very nice. However, receptionist are the worst ever

The stay at Fairmont Makkah was a great experience. We enjoyed our stay very much. The staff was friendly and very helpful. I will definitely recommend it to all my friends.

The hotel location is prime location which s next to the almasjed Alharam. The hotel staff is friendly and helpful. The rooms is clean and comfortable. Some the restaurants overlook the Masjed.
What I did not know is the check in time is 5 PM and it was not clear in the website. However, the hotel avail a safe box and stored my luggage until we finished the Umrah and the room is ready. I suggest you plan to arrive in the evening to get your room ready by arrival time.
Being in such location with such towers the elevators is always full and get you late. You better leave earlier than normal time.

Pullman Zamzam Makkah is fantastic place for boarding. The haram is quite close. Breakfast is 6 pts out of 10.

Beautiful view of the Haram, great rooms and decent buffet breakfast. Would go again for the Kaabah view alone!

One of the most unforgettable stays in abroad - staying here at Fairmont Hotel, Makkah. We had a very sumptuous food during breakfast in Saudi restaurants,the service staff always ready to accomadating us, they show there professionalism during work.

The hotel is very amazing ,, and rooms are excellent

Truly good 5 star
Nice Good and Respected staff
Very Beautiful Hotel close to the Haram and there staff's are good and friendly.

I love Hotel Fairmont.

Everything as expected from a 6 stars hotel yes 6 stars but fir guests arrive driving this hotel have no parking and no valet parking the nearest available parking is paid parking and costs 21 riyals = hour or drive for 12 minutes to nerest free public parking and take a taxi back to hotel an experience i will not repeat again niether to recommend to afriend

Great services and friendly staff but need more variations on the menu and not very tasty for my liking

It was amazing experience .
Thank you guys. Really!!
they take care of you, walah .
If this is your first travel choose fairmont .

Its 24 hours open . In ramdhan will close before Salah fajar.
Chicken, mutton, fish , all available.
Saudi Indian both foods available
Pizza & sandwiches available.
Fruit juices & soft drinks available.
A bit expensive d the quantity served is very less compared to the price they charge.

we enjoy our lunch in lezzet resturant the buffet display is so good, service given by hasan he smile and very helpful, kazi escort us and gave us nice seat harm view and kazi is so perfect in service as f&b we impressed with him.

The location of this hotel is perfect. Very convenient to go back and forth to Haram however, on prayer times, the lifts are very busy and take long. So make sure to leave earlier for prayer.

Other than the location, I must say the overall experience was disappointing and unpleasant! Staff are unprofessional and rude (at least those I met at the reception) with no sense of sensitivity to any personal or family concerns.

I was checking in with family and we had 2 rooms booked. I asked the reception for rooms in the same floor which he explained is not available. So I asked if we can be in close floors. I was given a room in 20th floor and family in the 15th to find out there are two separate lifts for these rooms. Which means I need to come back to reception everytime and take another lift to go to my family's.

After knowing that, we went to our rooms assuming these are the only ones available to find my room so smelly! It smelled like a smoking room!! And noticed that someone has coverd the smoke detector with a shower cap! You can see that in the pictures I attached. I went down to the reception to complain since I couldn't stand the smell. The receptionist this time was trying to help but explained there are no smoking rooms in the hotel! I told her somebody had definitely smoked in that room for so long and showed her the picture. She asked me to speak to the Duty Manager who was very insensitive and handled the situation unprofessionally. I approached him to explain what my situation was and his first reply was "Ok we will move you no need to show me anything. You are given a room on 11th floor!" The manager didnt show any empathy, didnt apologize or even listen to my complain and difenatly didnt pay attention while talking to me and kept working on his computer. We were given the new room after 2 hours of reporting this incident which means we had to wait in the smoking smelly room.

Cleanliness overall was acceptable (not Fairmont standards else where).

Breakfast was very tasteless, cold and limited selection. But the view was amazing!

Unprofessional staff.. unpleasant experience