Makkah Clock Royal Tower, A Fairmont Hotel Reviews

We had breakfast in Al Dira restaurant ,the food is delicious and service given by kazi, kazi put his full effort to make our breakfast enjoyable, his experience make our breakfast enjoyable ,we pass our message to our family

Welcome to
Fairmont Makkah Clock Royal Tower

A beacon for pilgrims in the heart of the Holy City.

Located adjacent to the Masjid Al Haram, Makkah Clock Royal Tower, A Fairmont Hotel boasts a prime location as the closest hotel to Kaaba and yet the best for Umrah and Hajj. Standing as one of the world s tallest buildings with 76 floors, Makkah Clock Royal Tower, the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City.

Makkah Clock Royal Tower, A Fairmont Hotel offers unmatched hospitality throughout the ultimate exclusive hotel experience with Fairmont Gold where our discerning guests have the privilege of choosing their rooms showcasing unrivaled views of either the Kaaba, Haram or to The Holy City of Makkah. A captivating view of Masjid Al Haram and Kaaba and a passion for uncompromising service combine to create an experience that is exquisite and truly unforgettable in the Fairmont Royal Floor.

Great in price compared to the luxurious Hotels around.

Hotel is both opulent and stylishly decorated.
The mall downstairs is convenient for shopping and food.
Hotel rooms are a good size and staff are friendly and very helpful.
The selection at breakfast was large and catered for everybodies preferences.
All in all a great experience

Wonderful place. Beautiful lobby, nice gym, easy access to masjid @ S2 level and offcourse Haram. Spacious rooms, comfortable beds

My 3rd time staying at this very same Hotel. As much as possible aimed to stay here during every visits but not always lucky for last minute bookings! That explains All :)

Service is great Najwa and Hafiz were so helpful and pleasant Made our stay a happy one. Just one request if possible menu can use a bit more of healthy choices

A great hotel to stay.Most of the rooms are very spacious and well furnished.Very peaceful internal enviroment.Cash and card payment accepted here.Laundry service is also available.Room service is great.Food price in Restaurant is quite reasonable.

The best there is available. It is literally part of Kaaba, and that can create problems at rush hours during Hajj when the police close the entry gates of Haram an hour before prayer time. If you happen to be outside Haram during that time you will have to wait on the road for 1-2 hours. Explaining to the Shurta (police) that you are staying in the hotel won't help.

Fantastic hotel, right in the centre of the clock tower. The best hotel in the clock tower with excellent customer service.

Very nice hotel. Direct access to masjid. Hotel room servislces are good. Variety of food available. Good view from top floors. We got a room with haram view from top. It is like eagle eye view of the masjid haram.Have special prayer room with direct access to masjid haram where you can follow the salary with jamrath from the hotel.

Kazi vry good service and custom care fantastic A+++

All the service is good, the bed and pillow is so soft and comfy. Id love to stay here again inshaAllah. Andddd the breakfast is so yummmm

Most pleasant experience. Excellent hotel staff and very comfortable hotel rooms

Good hotel right near haram. Food was good. Facilities are OK.

We are enjoying the best stay in this hotel specially the staff is very cortiou and special attention for every guest

It was a indeed a great experience to reside in Fairmont hotel.We dined in Atyaf restaurant.It was quite busy but we were served very well.Faheem Aslam here in Atyaf is a very cooperative person.

Was my first time here. Had a really wonderful stay. Well maintained room, and very cooperative staffs. And very convince to access Haram. Breakfast was too good. Definitely recommended any time for the stay.

All superb! Nice view nice staff nice restaurant..very friendly staff welcoming you there..during my time, its you SHIMAA..u can speak malay very nice..syukran

It's logeriou well organized good manners and very clean good place to visit

We had a suite looking over masjid Haram. Couldn't have been better with service!

Great stay, will be more great when the gate in front has been finished

The hotel is great and the service in the restaurant is superb

Best hotel ever experienced in Saudia Arabia with lovely view and no doubt excellent food served at 29th floor called Saudi Labenese Restaurant with lot of choices and staff is very cooperative I was served by Miss.Shaimaa very Professional with Hospitality will stay here only if visit Saudia Arabia again...........

Very excellent services with very nice receiption and welcoming

Excellent facility highly recommended service level needs to catch up

Amazing service. So professional treatment. If you ask for help you will get more than what you have asked for. My Allah bless them.

Beautiful hotel. .loved everything about it.
Location, Cleanliness, Staff, Breakfast, Concierge

Always busy the food court is v.good but need to improve the services and sitting area plus A/C is not working or they off or may be put on low thats why getting saffocate especially those not use too of this weather

I love my room because it was comfortable and also their service was good and fast response if we want to something to want it . To be honest it s recommended hotel in around Makkah

Very good resutran atyaf service it was very nice also the satf helpful . Polite.
Thanks

Most most expensive and most beautiful makkah tower

Although the hotel is absolutely stunning and definitely 5 stars my main concern was that you needed two lifts to go down to the ground floor to the masjid and there was a prayer room on one of the floors. This resulted in congestion in the lifts and being late to salah. One of my roommates was waiting around an hour for a lift! Furthermore the breakfast on floor 29 was ok but they always put the same food out everyday so got boring by the end. Overall the main reason why you go to makkah is to pray in the masjid however this hotel restricted this on many occasions.

Aldera, it was a great breakfast, and maisam she was so kind

Awesome but very crowded at times. Food court is expensive but nice food. Lot of shops. Decent mall.

Great location, view, gold floor staff

Security staff in the hotel entrance B2 attitudes require serious attention.

Amazing places with luxury hotels and direct entrance to haram, huge mall and 2 floor to food court no need to get tired walking here n there

Sits right outside the Haram Shareef, a grandeur place boasting multi level shopping mall and a luxury 5 star hotel. Rooms are super spacious, well furnished with quality and comfort. Surrounding area bustles with small shops, food arcades, grocery stores etc. But don't expect top notch customer service or courteous, warm welcoming gestures from the hotel staff that you would get in a hotel of this class in most other countries.

We had a great stay at fairmont makkah. The breakfast was fresh and amazing! The hotel is very close to the Haram. You end up straight in front of Gate Fahad. Highly recommended!

Mazedar Restaurant is a very classy restaurant and the foods is delicious!
Nouf is very friendly and soft spoken!

Was a wonderful experience and really comfort roo
With great service

Aslm beautiful hotel and wonderful food and service

We had our lunch in lezzet resturant the food is awsome and kazi gave us warm welcome and help us in many way,we recommed or family.

Awesome.. the best... I spent two nights there... it was awesome... the exit opens in Kaaba ...

It s Makkah masjid inside views

Makkah is one of the Holy place for the world Muslims

Very good place and luxurious rooms - has a very good health club - and a very professional staff.

Not a very clean hotel. Smelly musty carpets. Broken unrepaired furniture. Not well maintained. Staff is good. Toilets are not very clean.

The hotel is excellent and the service is superb. Shamaa was extremely helpful at the restaurant and everyone should come and try the hospitality

Best place and comfortable room and good service as well

Recommended

for a luxury hotel and 5 star its ok, the room is new with all amenities you need, refrigerator, coffee and tea, water bottles all available, the bathroom is super clean and absolutely beautiful, the bed is one the most comfortable beds i ever slept in, they offer a daily change for your bed sheets which i found is really hard in most hotels, my only problem is the breakfast compared to lower grade hotels around the makkah this one is cheap breakfast only eggs station is decent other than that its not worth it

Wonderful servers breakfast was wanderfull lovely people

One of the very best 5 stars hotels in Saudi Arabia

Food was nice.. but serve cold.. appreciate if it serve warm or hot. Overall its awesome

Best hotel
was there at 2017 During Hajj Days.

Atyaf Restaurant service was excellent, and Ejaz Khan was very helpful with the services

Wonderful service. Food was fresh and delicious. Yunus was very attentive and made sure everything was perfect.

The hotel it s very nice and clean , excellent service, And I want to say thank u to the guys at the buffet I got served by Fahad and Eman they are very helpful

Great location as Swissitel Al-Maqam is on the famous clock tower building. It is on the Holy Kaba area. You can pray from hotel prayer room, and all rooms has audio system so that you can hear the Holy Kaba Azan and prayers taking place in jamat.
The tower building has Abraj Hypermarket a huge one, food court, shopping mall. You can buy your daily food from there.
Restaurant breakfast had lot of varieties, though repeated every day.
Restaurant staff are not well-behaved except one or two Sri Lankan staff. Arab people waste a lot of food which is very sad and surprising to see while the other Arab families are dying out of hunger in Yemen, Syria, Iraq. Most Arabs are rude, unruly, irrespective of their gender.
Room was cleaned every day, staff from Bangladesh did a great job. Water in shower area recedes very slow. They tried to repair it, but it did not help much.
Staff in luggage section, Nahid was excellent. He helped n guided us explaining to get to the different part of the hotel.
It was a wonderful experience to stay in this hotel on the 40th floor with city view.

Fairmont Makkah exceeded all expectations but most importantly it made our trip and umrah a delightful experience. The facilities and rooms were exceptional. The staff are fantastic and the service is fabulous. The food served at breakfast was wonderful. The hotel's asset is it's staff especially when it comes to language and providing extra service. A special thank you to Omar Luqmani from Reception Desk who welcomed us with a great attitude and made our staying arrangements very comfortable. Another special thank you to Sirajul Malla from the 29th floor restaurant for wonderful service. The prayer room was one of the highlights for us as was the in-room azan from the Haram. Not to mention the views of Al Haram - all these were just among the facilities that will ease your umrah journey and make it extra special.
We are ooking forward to staying here again, InsyAllah.
Dr. F Ilyas
Room #3004

Excellent service and and cleaniness
Very friendly staff

Great hotel and great customer service at breakfast buffet. Overall great experience.

The hotel is nice and quiet.
The lifts are crowded.
The toilet's water in the room didn't drain properly

We enjoyed our stay in Faremount Clock Towertower Makkah. Specially brother Kazi abdul Munaf in Saudi Resturant. Excellent service. MashAllah

First time to performance hajj and and the best hotel to saty6 with, thanks for everything for making our stay memorable

This hotel has been my favourite since my last 4 visits. I even stayed here with my family in February this year. My family was coming for hajj and when we went to the tour operator I asked where our stay would be? He said Pullman Makkah. I requested him for stay in Fairmont he said I cannot as I have bookings for Pullman. I left my family contacted another tour operator who was making our stay in Fairmont. I paid Rupees 75000 extra to tour operator just to stay in Fairmont hotel. I am really disappointed to see the dining standard at the breakfast. Not even omlette was available. I have to wait for 35 minutes to get normal water that is not cold. How many resources of hotel does it take to have an additional waterpoint that contains "not cold water". Most of the guests have bad throat during Hajj and Umra and need normal water. I felt as if i was getting the food from a charity instead of a hotel. I am mentioning the breakfast on 10 August 2018. I think even a 1 star hotel will serve better than this 5 star. Utter disappointment and disgrace to dine here really.