Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Food was excellent and shimaa and reyaz Hussein service very good as well chef Abdul aziz was brilliant as usual

This is my first time in Fairmont it's very good stay best hotel I find in makkah I had my breakfast in atyaf restaurant excellent service and tasty food the guy who makes omlate bukhari he is very polite and fast in cooking service staff is also very kind and helpful. will come here again inshallah

My mom like it stay in ur hotel. I hope my parents go there with I and my lil sis

Excellent hotel, with great hospitality, just infront the Haram, anf friendly staff.

Tower his very huge which is visible from 25 km away. Below the tower nice shopping mall and also dinning option available..

We have eight room and we enjoyed breakfast in Saudi restaurant, the buffet is amazing and taste of food so good and service given by Ahmed and Yunus so professional and remarkable, the restaurant is so organised and clean, we will suggest our family and friends to come here. Thanks for Kazi he escort as and gave nice family table he is amazing personality.

food in the leezad restaurant is delicious and good kazi and good staf, friendly

Hope to visit you again, really I advice everyone to go to Fairmont Makkah. (special thanks for all staff working there and thanks for your professional service)

5 star hotel with ( haram ) holy shrine of mecca view .

I had breakfast for 6 days at Lezzet restaurant and we enjoyed the food and hospitality by Kazi. We will recommend our families to come here.

Amazing hospitality,,,, great food... restaurant supervisor Kazi and Koya we very professional

Excellent service, delicious food (best om ali ever), friendly staff. Hafiz given the service is good, kazi supervisor come to our table and ask about quality of food , we ask about food to be change, we need some vegetable capcay in lunch. Thanks kazi he ask about taste, we appreciate about him, he care the guuest.

Its a luxurious hotel, the m3 restaurant wasnt that good, it was below my expactation, it was very standard, unlike other 5 star restaurant. I found the service is quite slow, when i order the room service yet, The room is quite big though and the interior is quite fancy

Bcs there is no towels for 4 person and the mineral water is not refilled. I will give 5 star if it fixed. But the restaurant was great

Aaaannnnnddd it fixed in a minutes what a great service

My family had breakfast in lezzet restuarant ,the buffet display is so nice and clean and kazi gave us warm welcome and provide us table, keep it up kazi, we recommended our family to come here.

The worst hotel experience the current management is far away from hospitality, there s no signs to direct you to the drop off area , there s no valet and they have only 40 parking spots as what the duty manager says,7parking spots as the parking security guard says for 1400rooms!, the suite is not clean there s stains on the chairs and the carpet, there s hair in the toilet,there was tissues and trash underneath the sofa bed,the sofa bed was broken,the lampshades are broken, the phone only works by speaker, you can t hear the doorbell from inside the room the hotel was informed about all these problems they took from 8pm till 3am to fix some of these problems, they take too much time to fix one problem by one and every problem have deferent person who should fix it , also they try to make the guest do most of what they should do, the hotel duty managers not helpful and unprofessional they didn t make any moves until I contacted the Fairmont official Twitter account, even though I didn t receive an appropriate apology specially I m going to Makkah to relax and meditate, so when you apologize by inviting me to eat is not the appropriate apology specially if you are trying to make me change my opinion about your hospitality, actually I felt it s kind of insult when you take my acceptance of your invitation for lunch as something will make me happy and change my opinion about what I experienced at your hotel.
All of that was the main problems that I faced but there was a side problems regarding the staff and how professional they are it s not the place to mention it but I can make short by saying that you don t feel you are welcome from more than 50percent of the staff specially the duty managers.

One of the best resorts in Makkah
The building ,the decoration ,service ,everything is outstanding
The food and deserts are breathtaking
The room are wide and the beds are very comfy

The elevator take long time to come but you can enjoy the lobby

The breakfast at Saudi restaurant is good served with good people (youis)

Best location, best views of kaaba and haram rooms are nice.

Service is also great

Location is amazingly close to Haram lot of crowds though to get in or out during any prayer.
Staff are friendly and helpful but you can imagine how sloooooooooow they are in any request as simple as water bottle which is all due of course to the immense load by other guests.
However Firmount should think of increasing the staff to overcome massive issues with service delays..
Cleaning services, extra pillows, more blanket,correct reservation is taken for granted in any other 5 start hotel... Not here though.
Being popular place make management look the other way when such issues occurs which is very very frequent.
In my group of 40+ none had the correct room or proper check in experience.

This place still perfect don't quote me wrong.. But only due to location.

Shame

It is a very good place to visit.

I really enjoyed it.

There is also available very good quality food and services.

There is very neat and clean rooms.

Must visit.

Clean n good food. Especially Indonesian food. Familiar hospitality

Amazing place to stay, spacey room, fluffy bed and bedcover, adorable hospitality, clean hotel, there's an ablution inside the bathroom makes us easily to take wudhu before going to the mosque.

The food is so delicious and staff are so kinddd!!!!!!

i think this food was good and i have a good room in here. i think insyaAllah i will come back here. nice service in here

Fairmont is one of the US hotel network, I found this hotel very comfort, luxury and providing various breakfast. Pretty close to the Al Harram main entrance.

Stay was excellent and access to Haram was very fast. We just have to come out of the hotel and the Haram is just in front. View of Haram from the hotel is amazing.

It was a real pleasure to stay in this beautiful hotel and we had amazing services as well hope we come back soon Inshalla

The place is awesome and best hotel in Mecca especially its location and view.

We had taken breakfast in al dira resturant, service great give by kazi and zaharani, buffuet is lavish we enjoy.
We recommed our family.

Excellent food and Nouf and Noor gives pleasant and warmfull great service!!

The fairmont hotel deserves a five star rating in service, hygiene, and organization. I would be glad to stay at the fairmont hotel the next time I return to Makkah.

Use to be called movenpick,top service,grand breakfast great facilities to accommodate prayers at the grand mosque

had a slight problem in my room s bathroom at the beginning, but i managed to get a room change so all is good. the international food buffet is nice. thanks for the hospitality :)

My best experience and good service in reception, clean..friendly..good taste ...

Amazing stay , can perform all prayers on time in Haram Makki as only 2 minutes away...Having great hotels and good shopping mall...

Getting in and out with your luggages is very painful and wasting time

Spa is nice m. We have met nice poeple. Calme, clean. Good reception

average service despite the fine ambiance. claimed to be a 5* hotel, quality of service can be improved when occupancy is high.

room cleaning had to be asked, breakfast service was a disaster with cutleries, foods and waitress were ran out of service.

Allhumdo lillah hotel is good nice n clean very friendly n helpful staff so close to haram I thank Allah for this visit may Allah accept our affort and keep inviting us back to this holy place Ameen Summa Ameen Zahir Ahmed from UK,,

Very Luxurious accommodation with almost everything near to hand. Room services are very good. Lots of Bengali, Indian, Pakistani and other Asian staffs are here to give you on time hand on need. Furthermore it's very adjacent to Mecca, it will take only 5 minutes to enter Masjid Al Haram from here. Besides every room has installed audio system to telecast Adhan as well as live prayer. In short it is one of the best hotel to stay near Mecca.

Best hotel around also beautiful and clean best service around

The view and the service is amazing at Aldeira Saudi restaurant and Mr Kazi was great service to us , must try everyone

Very excellent service so elegant customer service is amazing, nice decent size Room

Location is good. The bottom floor has a mall. Walking to Haram. Good views. Breakfast is excellent.

Very
good

Excellent service. Good food. Everything is very good.

Good room, overall is ok

MashAllah ! Lovely breakfast
Service was excellent

Absolutely wonderful but 1 start less because the food was terrible. And the issue everyone says about the lift is really not that bad

Excellent service every time! Especially from brother Mohaimen Basa. Thanks a lot for making our pilgrimage easier.

The location, food and customer service was excellent.

Its ok. The room is Beautiful Mashaa Allah. The bed is soft to sleep on. Only the aircondition is not good.

An amazing breakfast and staff are very polite and helpful, aldera restaurant

Such an amazing hotel. amazing kabaah veiw. and too close from mashid al haram.

Very good
Will come back
Fairmont Lounge team is the best.

A nice, peaceful location. Great service and nice rooms

I'm first time inside the hotel very nice view masjid e haram makkah ma shaa Allah.