This is my favorite Macy's location, charming, with an exquisite and beautiful building, and even though you are not planning to buy anything, it is worth walking around the different floors. There is a a nice food court on the first floor.
The restaurant that serves Maxwell polish I will not go back to. My polish was dry, like it was over cooked or cooked twice. Customer service leaves a lot to be desired.
A lot of variety in the store, cheap original perfumes and the best give you a line of credit.
I've been here for a number of work-related events and it's always been a pleasure. The staff are very accommodating and can help you navigate the sometimes confusing layout. The 7th floor restaurants cover a variety of cuisines. And you need to make sure to visit the well-known Walnut Room. I hear it's great to see during the winter holidays when the tree is up.
A great place to buy a variety of goods for international companies and brands, in case you are a visitor or resident it would be a good place to shop.
This place is very huge including a floor with a food court
Nice we find everything we want but I preferred the Macy's New York
I really enjoyed stopping here. It was really crowded, but it was a few days before Christmas.
The Christmas display was very mediocre. They used to take scenes from Christmas stories and have it wrap around 3 different sides with moving parts and extravagant decor. This year, the display was only on one side of the building, each window had nothing to do with the last one, and seemed very low-effort. It used to be a family tradition to come see the window displays at Christmas and we were very let down.
The eco bag was ruined, so I went shopping in a hurry-the staff was so friendly and nice
Macy's always has everything! I love the variety of products!
Absurdly giant store with numerous brands and styles. You have to look hard to find clothes that are really worth it.
The people are always happy and Nice. If you go to the women shoe section ask for Jessica she's awesome. And if you go to women's perfume section ask for Barbara she is really awesome too.
This original Kauffhaus architecture is overwhelming. One has the feeling of being in a museum where, by chance, there are shops.
Always good bargains especially around the holidays.
Staff is wonderful, giving good recommendations, answering questions. Would be visiting again!
This is one of my least favorite locations because it is unorganized and customer service agents have no idea about the brands that are sold here. I asked one chick did they carry juicy couture since the Old Orchard Macy's does and she told me, "No we only carry juicy."
Randi in the women's shoe dept was very nice & helpful. Even offered to call me about some shoes I was interested in. Store escalator was out of order & the smell of the perfume dept is a tad much, but good selection of clothing.
I love this building. I miss Marshall Fields, but even though Macys took over, they kept the things that it special. Really well stocked, lots of staff, still have Frango mints, and always have great sales.
The wife and I went there, like we do every year, to eat next to the Christmas tree in the Walnut Room and look at the window displays. The place is clean and has friendly personnel. The merchandise prices are rather steep, though.
Loving the Marshall Fields clock and Christmas trumpets @ "Macy's".
I came to get a dress for special occasion for a young girl and the selection for 10-13 yrs old is very limited. The store is clean and organize.
I was in the shoe dept recently....a saleswoman named Ron was a Superstar!!! She was helpful, kind, patient!!
The way it should be done. Maybe time is running out on this business model.
Simply huge, but unfortunately also partially in need of renovation
all the cashiers in this specific Macy s have bad customer service I will never shop here I ask for help for a blouse I wanted they said if it s not on the floor we don t have it they didn t even try to look or help me!
Men s bathrooms are filthy locks don t work it s disgusting just to go in there in the heart of Chicago Unbelievable.Maybe one manager will go and look and maybe will bring it to the upper management
It's a classic thing, more cleaning and more variety of products
I like the dress here the most, the quality is good
Always have the best of the best. Employees should wear name tags and uniforms. It was impossible to find anyone to assist and when I did, I didn't know she was an employee
I love the store but you can't find anyone to help they cut down on staffing and I don't like that
It's a big department store. Lots of choices. Not as big as days gone by though.
Gorgeous place to shop during the holiday w beautiful outside window decorations that are animated and beautiful... Step inside and be greeted w coffee, candies and the top line shopping items... Get lost in the store and enjoy the shoppers delight!
Waited on hold for over 20 minutes to speak with a manager and they never came. Not what I d expect from Macy s
We recently moved to Chicago and went furniture shopping at Macys. We fell in love with a dining room set that matched a living room set. We moved forward with ordering these and the following day we learned that the items were unavailable for 6 weeks! For us this was unacceptable, but thought we still wanted to buy a small table. However, they wanted to charge us $70 for delivery with no pickup option. Very disappointed.
There is a ssa there who always bust her butt of to make macys magical and her name is alainah she friendly and smiles and just make macys great thank you merry Christmas.
Flagship store. Decent home goods section. Store is massive for plenty of social distancing. Sale racks in the back a good.
Great upper end shopping
Great Service at least I've had no problems
While there are so many big box stores closing, I certainly hope this never ever closes. There is no other in store place like this one, that strives to improve each and every day. The former Marshal Fields store, now Macys has been around for over 100 years. Whatever you need is here... A book store, wine department, a few fancy restaurants, everything for the entire family and even the Frango chocolate shop.. Which originates from Fredrick and Nelson's from Washington.
Very nice purses and the absolute best sales on all of the top brand shoes and amazing sales on clothes as well.
This is my favorite Macys location because of its size, product availability and massiveness! The building is great and the holiday themed decorations are a sight to see for kids and adults!
This Macys also has a wide range of furniture on the 7th floor!
Love this store, after your shopping spree you can walk out to get the Chicago vibe in every direction. Great location, but must take "L" or pay steep parking prices.
An employee by the name Keyonna in fine China was exceptionally kind hearted when she saw my 7 year old grand daughter crying because she had forgotten her note to Santa in the car. Keyonna took her hand and led my grand daughter to her work station, gave her paper and a pen and later put our Shannon s list in an envelope addressed to Santa and then let Shannon keep her pen! Keyonna showed the true meaning of Christmas . This woman should be celebrated!
This Macy's is a mess. Clothes are never in order especially for the men's section. Good luck finding sizes or finding a person to help. Fitting rooms are hidden and dirty. Macy's has a truly become a traditional outdated shopping experience.
Fun to walk through lunch would be fun up in the Walnut Room some time.
Customer service was very helpful,fast and accommodating
The department store is a relic of a different age; a dinosaur dying in front of our eyes. This downtown Chicago legend feels like I'm in a John Hughes movie.
This Macys was huge!!!! It was amazing had everything and multiple stories of shopping shopping and more shopping!!
Great dept store, lots of floors with lots of options.
