Luisa Graff Jewelers Review

Sam was very helpful with my order. I really appreciated the personal attention. She went above and beyond to make certain I was satisfied.
Thank you so much I will definitely be back for other future needs.
Kathleen Winder

I still remember the owner treating my parents horribly when I was 19. I will never support such a selfish woman

I like that when I come here I know I am going to get what I pay for. Unlike other stores, their price doesn't outweigh the value and quality.

I had my wife s ring resided and purchased a lovely Christmas present at Louisa Graff Jewelers. Their service and selection of jewelry for a Christmas present was excellent and affordable within my budget. I have used them exclusively and highly recommend them to you!

Leslie help me from stat to finish over a two day time period. Only because I was being indecisive. She was knowledgeable, helpful, polite, and never once pushy about anything. she went above and beyond to make sure that I stayed within the budget I wanted to and received the ring that I wanted. It was a delightful experience through and through. I would recommend anyone looking for jewelry to visit Luisa. I will be sending my wife back there to visit Leslie and purchase my wedding band. Thank you so much.

Luisa Graff is the best place to go for jewelry. They have such beautiful pieces ! Amy one of the salespeople is so knowledgeable and friendly. Makes going there a wonderful fun experience.

Staff is very knowledgeable and shares their knowledge with their patrons. Very patient with me as I tried on many different styles

This was our first time there. Karen was amazingly helpful. What a wonderful experience!

April was Fantastic and made our experience very special.

Luisa Graff Jewelers did an incredible job in helping me design the prefect ring for my proposal. I knew from the beginning that I wanted to choose a local business to help design my engagement ring, instead of the big box jewelry stores More

This place is amazing. I was helped out by Amy and she made my experience very easy and enjoyable. Amy was very knowledgeable about all of the jewelry and was able to help me understand more about the jewelry I was looking at. Amy would actually listen to my wants and concerns and was able to come up with great conclusions. She was very nice and friendly. She also showed that she cared. This is my second time purchasing jewelry from this store and it definently won't be my last. I recommend this store to everyone.

Best service ever! Andrew designs phenomenal rings, delivers high quality work. Highly recommend this place

Incredible selection of engagement & wedding bands and diamonds, plus professional and knowledgeable staff. We came in "just looking" (with a short list of wants but not expecting to find anything which could satisfy that list) and ended up leaving the shop having checked off rings from our list of to-do's! Karen patiently guided us through the selection process, answering all of our questions along the way, and helping to narrow down band and diamond options through multiple fittings, all while honoring our budget, until we found the perfect rings. Andrew even took time to help me select my wedding ring, so now I can say I've met a TV celeb! Thank you, Luisa Graff, Karen, & Andrew, for turning what initially seemed a daunting task into an enjoyable experience which we'll remember forever!

Incredible customer service!! Thank you so much for going over the top. I highly recommend Luisa Graff Jewelers not just for their high quality jewelry, but for the outstanding customer experience.

Customer service makes all the difference! I visited three places in town when I was shopping for an engagement ring. While two out of three had a range of options, the Luisa Graff staff made me feel instantly welcome. A shout out to Rain and Gloria in particular for helping me find just the right ring; I was looking for something that was elegant yet not too busy. Last night my fiancee and I stopped by to get the ring resized. Although we got there 15 minutes before closing time, they did not rush my fiancee through as she was weighing various options. I also shared my proposal story with them when I was there. Thank you Rain and Gloria for all your help!

I walked in today and had the best service! I ve been more than once and have always received wonderful service but today I had one particular who took the time to help me. Danielle was amazing. She was so patient with me in finding the wedding band to go with my engagement ring. Knowing my wedding was 4.5 weeks away and the original band I had picked out would not be in on time. She took the time to go to each individual jewelry case and show me every ring that would go with my engagement ring. She is by far the best and I would defiantly recommend her and Luisa Graff! Everyone there is very nice and always smiling. Danielle Thank You for making today so easy for me and helping me!

I have gone to Luisa for all of my important jewelry since she opened in the Springs when I was 10. She is who I trust with my good jewelry and I always refer my friends to her when they need important jewelry taken care of. The staff is kind, courteous, and knowledgeable. I've never been disappointed.

Amy and Jeremiah are to awesome employees, Amy was training Jeremiah. she is very knowledgeable in her Job. Jeremiah is training and has awesome people interaction. The two of them will keep us coming back to the store,

Great service, wonderfully accommodating, all with a cheerful attitude. Carolyn S. was the help I needed, and wanted. The ring is perfect.

I had the easiest time choosing my engagement ring! Karen was so helpful and patient through the whole process! She was easy to talk to and explained the whole process as we went. I couldn t have asked for a better place to get my engagement ring and we will definitely be back for the wedding band! Also came in for a repair and they were super friendly and understanding!

Danielle is an amazing young woman! We went into the store unsure of what we wanted to do. She spent an extended amount of time guiding us through the cases of rings. In the end, we decided to wait on our purchase due to two of our children getting married this summer. She was able to keep a record of what I like so that we can go back to purchase later! She didn't pressure us or make us feel bad about our decision. The ring I found is amazing, and we plan to go back to purchase it later this year! What amazing service!

Always a pleasure working with the team at Luisa Graf. Amy has certainly been the best representative of this company and should be rewarded appropriately. Professional, friendly, and knowledgeable. None better. I ll certainly keep coming back for this outstanding service.

Amanda Segovia helped me today and she was wonderful. She is knowledgeable and so helpful. She help show me so many pieces and explained the quality of every item. She cleaned everything off and let me try it on. I went in looking for just a pair of earrings and she showed me rings and gorgeous necklaces. The options in the store are beautiful and I decided to go with two more necklaces. I m impressed by the service I received today and will come back to see Amanda for future purchases! Highly recommend.

I went in to get a ring that was stuck on my finger removed. I literally was only there for five minutes and every single employee treated me like family even though doing that was free of charge. I will be shopping there every time I need any jewelry from now on. Not only are the items they have to offer gorgeous and well priced but youre treated amazingly while you shop or speak to them. more than five star service.

Rachel helped us tonight and was extremely pleasant and helpful. I love the layout and the 1 on 1 private atmosphere. From here on out I'll take my business to these guys and Rachel specifically!

Great selection, friendly staff that recognize you when you return and an owner that treats you like family! Luisa and Andrew are both kind and fantastic people and their staff is knowledgeable and helpful. They also seem to have options for everyone s price point. I highly recommend at least stopping by and seeing the difference.

Very impressed with the high quality of service! Matt was very attentive to our every need and was very knowledgeable of the products. Every question was meet with a robust answer, and every visit we were offered water and fresh baked cookies. Overall the experience at Luisa Graff was nothing less than world class. Will be returning for future jewelry needs.

We had a lovely experience shopping for a new ring for my wife.
April was very professional while still being personable and above all patient. We about looked at the whole store and had to leave and come back, just to browser another half hour.
In the end she gave us a great price and we couldn t be happier.
Anytime again!

I love the store and the personnel make everyone feel welcome. My wife and I came in the store a couple of weeks ago and bought a beautiful topaz white gold ring. She loves the color and the beauty of the topaz. Our sales representative , Danielle was helpful , professional , and so nice to work with - she perfectly fit the ring. I believe you will be successful company for a long time if all your employees are so outstanding like Danielle. Please tell her we really appreciate her helping us get just the right topaz stone and ring. I bought my wife a topaz necklace previously and they complement each other very well.

Merry Christmas Bob Payne

My fiance and I had nothing but wonderful service from Joe at Luisa Graff Jewelers. I would highly recommend this store when shopping for engagement rings.I absolutely love my ring, and get a ton of compliments on it!

Whenever I come to Colorado for work I always stop in to get my rings cleaned and checked over. Andrew has always been incredibly personable and informative. I only trust his opinion on the state of my engagement ring and I know my jewellery is in great hands! Can't wait to visit again in the coming months!

very dishonest people! Bought a friendship ring for $700 over a year ago. Took it in for them to check and clean. They said it had over 14 prongs that needed to be fixed for more than price of the ring. We took it to Kay jewelers , they said only 2 were needed to be fixed for less than a $ 100. We looked at their diamonds a few months back , found out they were way overpriced compaired to real jewerly stores. This store should be run out of town!

I had such a wonderful experience with my salesperson Kat. I highly recommend working with her! I will be a longtime customer due to her true dedication to customer service and attention to detail. Thank you so much Kat!

My husband chose a perfect company for my wedding set. Their insurance coverage has saved us thousands in routine repairs and fixes. Always friendly staff. Loved working with Danielle today as she took my ring in.

MJ was amazing! I was looked after and enjoyed the entire process of selecting an engagement ring. Top notch service and a pleasant experience all around. The ring I chose is stunning and I couldn t be happier with the finished product after the stone was set. Many different rings to choose from in so many styles. I recommend Luisa Graff to anyone serious about taking the next step in their relationship.

My experience at Luisa Graff Jewelers was by all means exceptional. I had gone to all of the mainstream jewelers and was bored by their selection and i felt pressured by their service. this was not the case at Luisa Graff, I was assisted by Courtney and Rachel who were very friendly, and were genuinely interested in getting me what I wanted for the best price. Without a doubt, the ring i got (for who is currently my wife) was one of a kind. If you want to get whoever you're shopping for something truly special and high quality, take a look for yourself and you will find that the selection here is best.

Very helpful and friendly staff. I was very happy with my purchase. I will be back in the future.

My fiance and I came into the store with a 150 year old heirloom engagement ring. We wanted to know what we had to work with and how I could make it my own. The sales rep could only show us appox. 9 enhancer options. When we discussed a new setting, basket, etc. I didn't get any warm fuzzy's about that option either. The 1/2 carat diamond was a miner's cut and didn't understand how changing the basket would help the look or not. There was discussion of gaps that would look like a flaw? I asked about the quality of the diamond and she told us the only way to do that was to appraise it. "But, from the naked eye, she thought it was a decent diamond." We asked her guess of the value and she replied, maybe $12-1500.00. To really get the value we would have to appraise it at $150.00. She told me it had worn down prongs that I couldn't see (didn't have my readers and 49 yoa) and wasn't given the option to look at it with a magnifying glass, nor did she for that matter. I asked about sizing it, re-dipping it and repairing it and the cost was $400.00 (not including re-dipping it). Now, why should I spend $400 on a ring only worth $1200.00? She lost me there. Appraisal, re-dipping, etc. I'm guessing was closer to a $1,000.00; again for a $1200.00 ring. Then she said some people fix it and wear it on the right hand and pick something new. Again, lost me more. I wanted to browse and felt like we were a lost sale and shouldn't be browsing. I felt our options were minimal, even though they pride themselves in custom work. The worst comment to my fiance was he was getting off cheap with already having the diamond. But felt backhanded like the diamond was garbage. We are Colorado Springs natives and professionals. We have 4 adult kids that will be getting engaged in the future; I will not refer anyone to this establishment. I wanted to support a local business in our city. I went from feeling very special to have been given such an incredible heirloom to a child who got a ring from a cracker jack box. (You will find my last name under Dwyer.)

I recenetly went into Luisa Graff Jewelers to find a great deal. I was not sure what to expect when I went in there but I was blown away with the experience I received. The store is beautiful!!! I was warmly welcomed by several people upon entering the doors and I was also offered refreshments too. Their selection was incredible! I was amazed at how much they have in stock. They have a lot of great affordable pieces and some gorgeous (out of my price range) one of a kind masterpieces as well. I loved that the sales people were so friendly and I found a great deal. I would reccommend Luisa Graff Jewelers to EVERBODY! It was a great experience.

My sister and I were totally taken care of by Andrew! He was so friendly, welcoming and helpful! We left with smiles on our faces!

We had a wonderful experience purchasing our wedding rings from Amy and Julie. They treated as as if we were the most important clients that they have ever had! We can t wait to wear our rings for the rest of our lives. Also, we will definitely buy more jewelry from this local store if the inclination arises.

Very kind and helpful staff, Janette was awesome helped me pick a beautiful piece for my significant other.

Everyone is always so friendly when we come in. I was coming in from out of town and they took the time to tighten all my diamonds and clean everything. Normally, you would have to have it shipped out, but I was only in town for a few days and they spent the time to cater to my needs! Anderw was so friendly and welcoming and made sure we were taken care of!

The entire team, with Luisa and Andrew at the helm, and Karen as my designer, made my shopping experience wonderful! Thank you again, as always! Fun times to see familiar faces!

The women there give looks and don t know what they are talking about! Way too expensive. Word of advise go online to blue Niel diamonds or GIA this is where you can do it all yourself. Pick quality diamonds with papers and settings. This place is the rip off middle man. I hope I just saved you time and money!!! They also asked if my diamond necklace was a diamond. Crazy you don t know that but want me to leave it over night. My diamond is worth $10,000 and they couldn t tell. RUN

Exceptional service, such great people. Amazing jewelry selection. So many unique pieces. We'll be back.
Walt Harder

My grandmother passed away and she left me Her engagement ring. After being on her finger for so long and not taken care of it was in need of repair. It wasn't very pretty. Andrew Graff and his staff took great care of me and really listened to what I wanted. When I got it back it took my breath away. It was the same ring but was restored to its former beauty. Great service and experience all around.

Great place to shop for an engagement ring. Karen was a huge help!

My husband and I went to every jewelry store in the Springs looking for a gemstone ring. We got okay service and bad advice on what kind of stone to buy until we came to this store. The staff at Luisa Graff was very helpful. Amanda Bradford was amazing. I was on crutches and she went above and beyond to make sure I saw every ring and every stone. She explained the hardness and quality of each type of stone. Every time I go in to get my ring cleaned the staff is friendly and welcoming. Twice, Andrew Graff has made sure my experience was going well. He is very friendly and really cares about his customers. I highly recommend this store for any jewelry need.

Such an excellent experience! We went to Jared and were ignored for five minutes so we split and decided to go here. Immediately upon walking in we were greeted warmly by Carolyn and she worked with us over some tricky ring issues and was able to make strong recommendations and we ended up leaving with two ring orders! Thanks so much for such a lovely experience!

Andrew and Karen did a wonderful job assessing our preferences and creating a unique and tailored solution that we love ... thanks for the professionalism and attention to detail.

Extremely disappointed with this businesses. I highly recommend you go somewhere else. I've been going here for over a year, faces change on a monthly basis. That should tell you something off the bat. Sales are extremely pushy and over priced. "Managers" don't keep to thier word and frankly are chasing customers away. Again, take your business elsewhere. Too much media hype to swindle you.

This is my go to place when I purchase quality jewelry. There is always something available in my price range. Nice selection and if you don't find what you want, they help you create it. My favorite part is looking at all the beautiful pieces and they have a little bit of everything in terms of stones. Also, make sure to check out the estate pieces.

My wife and I went in to look for something to add to her wedding ring. Rain was very helpful and patient while we considered all our options. Everyone else was super friendly as well and Andrew took some time to suggest custom enhancements/repair work that really appealed to my wife s appreciation of symmetry. The jeweler did an amazing job adding the pieces (2 additions, one on each side) it s so seamless, you can t tell it wasn t always one piece. Will go back!

We had 2 rings (1 a wedding ring) that we wanted made into 1, and we had no idea what we wanted to see as the final ring! Danielle provided several options and the "final ring" was absolutely beautiful! Danielle was very professional, courteous and creative! She is the BEST!

Clover and the master jeweler created opal earrings that I could only dream of....so very beautiful!

Carolyn was wonderful to work with and helped us find beautiful wedding bands!!

Matt was amazing! My future husband and I visited in hopes of finding wedding bands. One for my husband and one for me that would match my beautiful engagement ring (my fiance bought it at Luisa Graff with Matt's assistance). He made the entire experience so nice and offered many choices for us without adding any pressure. We left with exactly what we wanted and couldn't be happier! Looking forward to our special day! Thank you Matt for being so patient!

They have been awesome. Bought the ring 3 years ago finished it up with Matt and he was fantastic.

We had wonderful experience with Carolyn. She was amazing and made us feel comfortable ! She was fun and sooo real. It's nice to be treated like people instead of "The customer". Thanks Carolyn and Luisa Graff

Amy was awesome thank you for the help! Love my earrings!

Carolyn was very knowledgeable and helped me find something special to finish up my holiday shopping!

Excellent selection, and even more than that, excellent service. Karen helped me find the absolute perfect engagement ring, and she and the staff went above and beyond to take care of me and make my experience as smooth and as flexible as possible. They truly care about people here (local, veteran-owned/operated) and aren't going to take advantage of you, especially if you're like me and didn't know a lot about diamonds/jewelry going into it. Can't recommend enough!

Carolyn was very helpful! I brought in some old jewelry that I was not crazy about, between the two of us we were able to find beautiful mounts for the gemstones. The two necklaces are gorgeous and I'm very pleased!

Luisa Graff had been a wonderful company to work with since I got engaged back in 2013. They have taken care of my ring and the folks who work there have always been so kind and helpful. Recommend this company for all your jewelry needs.

Yes go to luisa Graff jeweler. They are safe friendly welcoming staff which guided us to exactly the right product for our needs. Lots of eye candy to look at for those future purchases. Amy was an excellent sale person and we enjoyed making a purchase through this store. Never going to another jeweler again. Great environment Tuscan murals and refreshments. Love love love this store.

I have gotten many items here including my wife's wedding ring and band. They have exquisite jewelry in a class well above the chain jewelers. It's a premium product (which of course comes with a premium price). Staff is top notch.

Every staff member there is extremely nice and very helpful. I would definitely recommend Luisa Graff Jewelers to get a beautiful piece of Jewelry.

At Luisa Graff Jewelers I felt immediately at ease in their welcoming setting. I came in to design a ring for a special occasion. From the attention I received I could have been the only customer in their showroom. There was no pressure, no rush to a decision or a sale, just a nice unhurried discussion on what might be possible. Holly was a dream to work with. We went back and forth over several days. She has a great sensitivity on what will work along with wonderful patience. We are fans of Luisa Graff. Go there first!

What a fantastic selection! Our experience was great, no pressure, and very friendly! Thank you Graff Jewelers!

I needed a ring repaired, and after their offer to clean my other ring it was discovered that it needed a small repair also. So glad I didn't lose any stones due to loose settings. My rings looked like brand new when I picked them up!

Luisa Graff is a great place to shop and the staff is very friendly and knowledgeable. Thank you to Amy and Carolyn for being so helpful!

The store is just elegant. If you can't find your hearts desire here, it probably doesn't exist. Sales staff knows the huge inventory. Each is well trained to pay attention to each detail of your requests. Satisfaction is always attainable. Thanks, Luisa.

Amazing experience! Wonderful people! Gloria was fantastic! Very professional and considerate! Would highly recommend!

Overall have had some good experiences there. They tend to be busy at times and I think part of that is due to their process. Takes a long time to get things accomplished. My latest interaction has me wondering if I want to continue. Two weeks of calling for updates with no response. When I call the individual I dealt with was the only one that could provide an update. This should not be the case. You should never have to rely on a single individual for your order.

I cannot say enough good things about Luisa. My now husband and I first bought my peach morganite engagement ring from them back in June 2019 and then picked out the wedding band for it shortly after that. Both bands we picked out were rose gold and it s absolutely stunning paired with the peach morganite stone. At the time when we bought the wedding band, we were told it would fit flushed up against the ring. It wasn t until we went back in after getting married to get it soldered together that we found out the band we had purchased was not in fact compatible with the ring and could not be soldered flushed up against the ring like we had envisioned due to the large basket underneath the ring. After expressing this to Gloria who helped us with the soldering process, she promptly apologized for the misinformation we were given back when we purchased the band and offered to have the band completely redone at no extra cost so it would sit flushed up against it. We were pleasantly surprised to hear her say that, as it could ve cost much more to buy another band that would fit it, something we had not anticipated doing. Needless to say, she pulled all the stops to make my wedding ring look stunning and we re extremely impressed with her and her manager, Andrew s careful attention to detail and willingness to go the extra mile with us. If you re on the hunt for a truly unique ring that will last a lifetime, I highly suggest visiting them first.

Always a pleasure to go into Luisa Graff, this time I finally bought something. Haha. Gloria was very helpful and respectful of my budget. Complementary drinks surprisingly make a big difference. They go the extra mile. Definitely go in for whatever you need and ask for Gloria.

Outstanding customer service! Spent a lot of time with me finding the exact ring and stone combination. Cool local shop where the needs of the customer come first.

I had an amazing and wonderful experience from the get go. I came in to the store a few minutes early and having to wait i was ushered in and made to feel welcome. I was offered refreshments. Carolyn gave me great service she listened politely to all my stories while providing me a positive experience to find a gift that was perfect for my wife.

Andrew was amazingly patient with us. He answered all our questions and offered us several options. We will definitely be back again.

We love Andrew and Luisa! The customer service is incredible and their inventory is amazing! Supporting local businesses is exactly what this community needs!

Went to Luisa Graff with no expectations as I had not done anything related to jewelry since 1995. A mothers day birthstone ring was what I was thinking about with all moms boys stones on it. Danielle help me put together a ring that was budget friendly but also blow moms mind. I cannot say enough good things about how customer service is really alive and well at Luisa Graff. From eating baked cookies while we looked around to Danielle texting me with ideas of how to fashion something original from scratch and then working on how to get it into the budget. We went in for sizing and got to see the parts (ring and stones) and get sized and my wife was in love with her ring and it was not even put together but she cant wait to put it on. I couldn't have done this alone. Danielle worked really hard with me to "guess" what I could get mom that she would like without her knowing. THANK YOU Danielle and everyone who works at Luisa's is friendly. HIGHLY recommend just skipping the big stores and opt for the personalized experience at Luisa Graff and she is less expensive too so why go anywhere else? Michael

Every time I go into to Luisa Graff Jewelers I am greeted by such polite, friendly employees. No matter if I am there to purchase a small gift or something more elaborate the service is impeccable and the selection of jewelry is top notch. This will continue to be my jewelry store of choice! Thanks so much!

Helpful and great for when you are on a tight timeline

Luisa Graff Jewlers is an amazing jewelry store. The staff is extremely friendly and helpful. They have a large selection and unique pieces of jewelry that set them apart from other jewelry stores. A bonus, dogs are allowed in the store. My pup loved all the attention he received from the staff. I highly recommend Luisa Graff Jewelers. I will definitely return.

As always, I received exquisite service and purchased a world-class piece of jewelry. Thanks to Carolyn for a wonderful experience. Luisa Graf Jewelers is the finest jewelry store in Colorado Springs - if not in the entire state. Thanks!!

I could not be happier with the experience that I had at LGJ. They made for me a 30th anniversary Irish engagement ring, from my design. My wife loved it. What a surprise for her. Thank you to all the staff. Randy

MJ was amazing. She took the time to help look and presented many different options to choose from. She was very patient and answered any questions we had.

I got a ring resized, and it turned out perfectly. The staff was very friendly, knowledgeable and helpful. The timeframe between dropping off the ring and picking it up was very satisfactory.

What do you say when you are completely 'over-the-moon' happy with something? My satisfaction with MJ, Andrew and Luisa Graff Jewlers continues to be beyond expectations. I would recommend them to anyone. MJ has a vast knowledge of ALL their product, and Andrew was so congenial and helpful. If I could win the lottery I would be a daily customer!

Best jewelry store to buy diamond jewelry. Excellent customer service!