ruben acosta Review of Lithia Toyota of Abilene
Walked into San Angelo, Mitchell Toyota looking fo...
Walked into San Angelo, Mitchell Toyota looking for a Sequoia to fulfill the needs of my growing family. I was in contact with the internet sales guy (Gary) for over a week and when we finally made it in, he started off very friendly, interested. He walked us around showing us a few sequoias. He then asked me what amount of monthly payment I was looking for, and I replied with $450-$500. Of course I'm not an idiot and realize that it might take some give on my part to make it work....But once i said that number he almost rolled his eyes in thinking " great another unreasonable customer that wants it all for nothing" He was obviously no longer interested in entertaining my ideal car payment. He immediately started steering us towards other vehicles, " have you heard of a 4 runner? " lets look at something more your price range"...Really? If I wanted a freaking 4 runner, I would have come in and asked for it...
He never even asked how much I was going to put down!!! I made one call to Kyle Corr in Abilene Toyota and within a few days He had not only the Sequoia we wanted and color, but in a brand new 2016!. He was great in communicating with me on wants, needs, and options. I never felt pressured to buy. He answered my call on a few occasions when he was on his off day!! He never ignored me. They didn't even have the sequoia, they had to drive it down from Dallas! It takes that little bit of extra effort to get my business. He did that and then some. And , my payment is 518$!! We went through USAA for financing and they tried to match it. At least they tried. They were very honest and friendly guys.
The only reason they didn't get 5 stars was at the end I had expressed that we wanted to get on the road in a hurry because we had an hour and half drive back to San Angelo, And i didn't want my wife and 5 month old twin girls to drive back in the dark. I mentioned that I wasn't interested in any warranties, and they still took me to the back room away from my wife and kids and tried the sales pitch again. I had already said no. What part don't they understand. I understand its part of the process but I already anticipated the " let me get so- and so so they can explain the options to you" So i already said no. It made our experience driving home terrible cause both girls were done sitting in car seats and strollers so it was a cry fest all the way back home in our new Sequoia. Other than that Kyle Corr was Awesome, great representation of the quality training they give their employees. I will always recommend him and Lithia Toyota to everyone I meet. Stay away from Mitchell in San Angelo, they don't care.
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