Lithia Kia of Anchorage Review

All of the salesman were super helpful and friendly.

The best experience ever!!! I found my dream car and people at Lithia Kia were the best, especially Chris Mathis. He was funny, friendly, helpful and did an outstanding job helping us getting the right car for me which I am in love with. My black 2018 Kia Forte S is the best!!!! I would totally recommend Kia for your future car, not only will you be pleased to find that Kia cars are high-rated, but you won t regret the experience. Kia members are the best!!! Go with Chris Mathis!!!

One of the best dealerships in town! Keith Anderson is top notch! Ask for him!

It s hard to find an honest dealer in Anchorage. Volvo is good. My Mercedes experience was decent and their service is amazing. Audi/VW used to be good prior to the buyout to Kendall. BMW has always been disappointing.

This was my first deal with a volume dealer and I left happy. That s all one can ask for right?

Sales person wasn't pushy, which is nice. Got to drive a couple of vehicles that I seen online with no questions. They were willing to work on the price a little to help with the payments which help out a little. I will go see them again in the Future.

Wayne Smallwood super nice, funny, down to earth, helpful, and great customer service! They didn't have what I need yet!

Yeah had a good experience at Kia of anchorage Chris zello and Jim

Worked with Richard in Sales, fast quick and easy. Would definitely recommend.

We had the pleasure to work with Chris who is very easy going and friendly. We have been calling and meeting with different dealerships over 2 months and none of them came close to providing great service or help as Chris and the other staffs at Lithia has shown. The whole process was easier and stress free than we anticipated. Augie was also very efficient and informative. We will be recommending Lithia Kia of Anchorage to all our family and friends in need of a new vehicle.

They helped me and went above and beyond to help me get a new vehicle when no one else would thank you for your help

I have never enjoyed the car buying process until my recent purchase at Kia! I purchased a preowned vehicle and couldn't be happier with it and the customer service I got! Sam was great at getting me I fo without being pushy at all!! Even the finance department had amazing customer service. My husband and I agreed that next time we need to buy a vehicle we'll be calling Sam at Kia!!!!

Got my new Kia Sportage yesterday from Keith Anderson would highly recommend he's a great salesman and all the staff very friendly, awesome atmosphere two thumbs up

I had an excellent experience buying my used Tahoe at Lithia Kia of Anchorage. Very helpful salesman and very accommodating to me. Great car buying experience.

Went with Kia and I am completely amazed at how well they took care of me. I sent my son to them the next day. We both are driving brand new cars. I am totally happy With Matt in the financial department at Lithia Kia in Anchorage Ak. He took care of both my son And I. 5 star reviews from me. Kia has stepped up their game.

We had a great experience dealing with Lithia Kia. Ed went above and beyond to help us. And the service dept was fast and friendly. I absolutely LOVE my new van. First Kia I ve owned and already love it!

The team at Lithia Kia of Anchorage have gone above and beyond 3 times so far in my dealings with them. As far as I'm concerned you can't ask for better customer service than that. If you are looking for a new vehicle give them a try you will not regret it I promise!

Had a great experience, felt very comfortable and not pressured at all. Jesse made sure that I was happy and got what I wanted within my budget. Very impressed by their team and financing was easy and quick! So happy with my new Kia Soul!

I will say the salesman was very nice and helpful. The huge downside is we purchased a vehicle just for it to break down on us on the highway. The vehicle was a recalled vehicle and should be on the road. Kia has my vehicle and their paying for it. Just very disappointed that they didn't do their job making absolutely sure the vehicle was safe to drive. Especially since the recall was just last March 2017

I have a 2013 Kia Sorento that I love! Perfect for winters, perfect for dip netting, perfect for driving and in town. Easy to clean inside and out. Love the storage space. I can fit my friends and their kids in my car. Car seats are easy to get in and out. I AM NOT A MOM and I can do it. I can camp in my car with a queen size air mattress. It s safe, reliable, and I haven t had any problems. I love music. The sound system is amazing. There are a lot of features to this car that make it worth the money. It s the best car I have owned yet.
My ex has a 2012 which he loves! We agree on our Kia s.
We have also owned Kia Soul which was a great car but when we were married we were thinking of a family and turned it in for the Kia Sorento.

Ed Shoeman has been our man!

The service department has taken good care of our cars. Most of the time they know me by name when I call and come in. I feel like I am part of the Kia family. Once I changed the voice command setting in my exhusbands car and to Swedish. I called Kia crying because I was trying to surprise my (ex) husband that day by filling up the gas. They told me to bring it in and fixed it free of charge. We once had our car taken out of another shop and towed to Kia s service department.
Being single women again I was concerned how I would be treated. Before I owned a Kia the service department at other places would talk to me like I was dumb. Kia treats me with the same respect they did when my ex-husband took care of our cars. That is important to me.
The shuttle staff are nice and promote.
I know that the Kia staff is there for me and my family. Big problems, little problems and all of my questions. They are welcoming and friendly. They do a great job on getting my needs met. I will always own a Kia.

They've always been really great about squeezing me in even when they're busy and I don't have an appointment.

I dropped my car off for a maintenance appointment on Saturday morning. The shuttle wasn't available to take me home, so they took my car back immediately and finished the work an hour earlier than expected. Friendly and courteous staff today.

I really loved the customer service and got me a new car really love this dealership

Great staff, and very accommodating. I got the exact car I wanted with a quick painless experience! I would definitely recommend.

We had a great experience buying our second vehicle from Lithia Kia of Anchorage. Augie was great to work with and really went out of his way to find the right car at the right price. The rest of the team we're very accommodating as well.

They even helped plug a tire for my teenage son for free when I was out of town and he had picked up a trebble hook scouting out fishing locations. Thank you, Lithia Kia of Anchorage!

The Lithia Kia Team is outstanding. The sales team was friendly and not pushy at all. The finance guy who helped got us an amazing deal and lots of extras, was kind, patient, and helpful. They worked really hard to get me into my new-to-me car and when there was a hiccup a few days later on my way home from work, the GM Eric got us into the service center right away and gave us a nice rental for the two days it took for the repairs. The service manager Matt was very professional and helpful and stayed on top of getting my car back to me even though they were CRAZY busy. Also thank you to Frank who stayed late to help get my car checked-in to service and get us a rental car. I would definitely recommend Lithia Kia of Anchorage, they will take really good care of you!

Lithia Kia has a great inventory and very good customer service thanks to Sam and Eric my transaction went really smooth.

The staff here at Anchorage Lithia Kia are AMAZING. Everyone here made me feel comfortable from the moment I walked in til all was done and I walked out with keys to my new vehicle. Never pressured into anything at all. Thank you Very much for a great experience.

The whole team worked very hard to get me into the car i wanted at the price point i needed. Great place!

Lithia Kia is where I bought my Soul and both the sales and service departments are top notch. Friendly people, great customer service.

Not only was Matt Conner helpful and friendly, but he made me feel like part of the family! He was very thoughtful and attentive to my wants, my needs, and what i could afford. I honestly couldn't be happier right now! He bent over backwards, making it quite evident that he genuinely cares. I know he wanted to make sure I left satisfied, and I definitely did! Thank you soooo much

Fast and reliable service, and customer service was really on point

My husband is very pleased with his truck and is proud when he drives it. Yes, it took a few tries prior selecting the right one but it all worked at for the best. Thanks goes to Eric, Dennis, Richard and Jim, and oh yes Lewis. Yes, it was a team effort. Thank you for all your time and assistance. V/r Dixie B

Both Sales Managers (Scott and Abraham) and my Salesman Ed were very professional and helpful. Scott found the right vehicle with a really good discount. Ed and Joshua gave me a good overview of all the features and gadgets... Dylan the Finance Manager explained all the paperwork very thoroughly and let me make my own decisions...

Two weeks ago a friend of mine came to town and wanted to buy a Rav 4. I went with her because I recently moved to Anchorage and needed a vehicle. In two days we went to every car dealer ship that Anchorage had to offer. We dealt with More

Buy a car. Will donate 100bucks to a charity .smh . Why not donate more than a $100 bucks! When yall are makeing alot more when you sell a vehicle ! Hey sales managers. Instead of thinking about your pocket books. Why dont you think about the Anchorage people. $100 bucks is like a spit in the face to us. When yall can donate alot more money. Yall just GREEDY!!

My experience with Kia of Anchorage was phenomenal. Josh and Chris were the best salesmen I have ever dealt with. Zero pressure, excellent knowledge, they had answers to all my questions. And then there s the Stinger GT2, what an amazing car! I ve been lucky to have some amazing vehicles in my life but this is my favorite! KIA did everything right with this car! I drive all the way across town to go to the store just because it s so good! Many thanks to everyone at KIA that helped me.
Ray

Working with Chris was amazing! I came in said what I wanted, he took me to three vehicles and the first one was the winner! Thank you so much for your time!

Great experience buying a car. They listened to our needs and then they were less pushy in their haggling. Love the car!

Every one who assisted was Very helpful and they made the process fun as it should be when purchasing a vehicle

I had a great experience. Thank you for the hard work.

I had the best experience with lithia Kia, I walked in unexpectedly and Christian was there from the beginning to the very end. I was able to trade in my dying car to a brand new one, serviced and with a full tank before I pulled away. This was by far the best experience I ve had dealing with getting a car and I look forward to having business with this company. Thank you lithia Kia!

I love each employee I interact with at KIA. They have excellent customer service skills and their mechanics rate a 10 too. Thank you KIA

Outstanding service from Chris M. Senior citizen user friendly. Culturally sensitive handling and decorum par excellence

Caring and attentive staff in the service department. I M never disappointed!

Richardson is a great salesman and knows what he is selling and will get the best car to fit your needs so come on down to Lithia kiaof Anchorage and get the car of yuh our dreams.

Outstanding salesmanship from Alex. I would recommend this guy to any family member or friend of mine personally looking for a car. My wife and I both traded our cars in and got brand new 2020 cars for the price we were looking for. He is laid back, very honest and not your typical salesman type. You d think you had been friends for years with how he is. This guy simply just makes it happen. If you re looking to do business here I would highly recommend Alex. He is the first salesman I am able to say that about and that s the truth!

I felt very welcomed and no pressure to purchase. Eddie our sales guy was terrific and very pleasant to work with. I had one of the best experiences there. Would recommend others to check them out.

They are pushy, slimy, arrogant and down right rude.

This was my first purchase from a dealership when every single dealer turned me down Kia lithia was there! Love you guys thank you for putting me in my new car!!!

I had the best experience I have ever had with buying a car. It was quick and easy. I absolutely love my car.

Jake was awesome to work with, down-to-earth, no worries kind of guy. It was in and out--I love it.

Very reliable...awesome customer service from the manager to the sales person to the finance department awesome job gentlemen. This is our first visit to your compound and it's a one that we won't regret.and a special thanks to our salesman Mr.Sam for helping and make things easier for us to and how to purchased a vehicle,ty Sam. And this visit won't be our last. LITHIA KIA OF ANC. simply the best better than all the rest!!!!

This has to do with everything Lithia. Avoid at all costs. Don't buy new, don't buy used, just keep driving. My family and I have been burned and lied to three times by these guys.

Amazing service! I love my new Kia and glad I purchased the extended oil change package. Thank you to Kari for your personal service and bright smile!

Fast service, very friendly, best service I had from a dealership. Overall the best!!! 5 years using Lithia Kia Services and no complain at all.

Amazing experience and that is a rare thing at a car dealership, Chris Mathis was very professional and helpful finding us the car we wanted. The whole process was actually enjoyable and the price was great. Highly recommend Lithia Kia of Anchorage.

I received great service at KIA once again. This will be my 3rd vehicle. All of the guys at the sales department are top-notch.

Chris Zello is our Sales Consultant. This purchase is my Ninth new vehicle purchase in the last Sixty years. This was the simplest, lowest pressure, and most intuitive Automobile purchase I have ever experienced. After some brief discussion Chris showed us a car that exactly fit our needs. The pricing effort was easy and in a very short time we concluded the discussion. Our car has a very small flaw which Chris disclosed at the start of our discussion. Super honesty. Chris cleared up a drivers license issue and with permission we drove the car home. I got my permanent license the same day. I decided to add a block heater the day after the purchase. Chris introduced us to the Parts department, helped us schedule the installation. We are enjoying the car, the design, engineering and manufacturing is very good. I will recommend Lithia and Chris without any reservation.

Best regards
Maria and Max Waddoups, Jr

Chris Mathis is awesome and always makes sure I m properly taken care of! 3rd vehicle I ve purchased with him and always a great experience. I love my Kia!

We worked with Mike P. at Lithia Kia of Anchorage. Couldn t be more happy with our experience. Mike helped us find exactly what we were looking for in a vehicle and provided us with all the information we needed to make an educated decision on our purchase. Highly recommend Mike P. at Lithia Kia of Anchorage for your next vehicle purchase.

Jason Sarrano at Lithia Kia of Anchorage hooked me up with fantastic car. The Kia Stinger impresses me everyday. From the fit and finish to the styling and even more so the power and performance, Kia has got to be one of the best brands out there in regards to value and quality. When I texted Jason I was interested in the Stinger he invited me in to test drive one even in a blizzard. Not only did the car perform great but the sales process was smooth and hassle-free. They gave me a fair deal on my trade in and helped me get the extended coverage I needed. I recommend to anyone needing a top-quality vehicle to go down to Lithia Kia of Anchorage and talk to the sales team, they are amazing. They will help you get exactly what you want! Also, the Service Department seemed attentive and courteous, I actually look forward to my first oil change.

Was a great experience, friendly staff. Worked with Keith and Sam in ordering our New Telluride. They were very kind, helpful, and patient with an impatient person like myself. Strongly recommend Lithia Kia of Anchorage.
~Thomas Family

Chris Mathis offered the best customer service. He went above and beyond to ensure that we were well informed and happy with our purchase. Chris is very caring and funny. 10/10 would recommend to anybody and everybody.

Elizabeth in the service department did very well, she met my needs for my KIA Sorrento, I was having trouble with the blower on my heater and the blower was fixed in the end, they replaced the resister first. Thank you Elizabeth.

Very helpful and knowledgeable about vehicle financial sales and processes, i would recommend to other first time vehicle buyers.

I went into Lithia of Kia in anchorage after my daughter was treated so well by them. She is a 21 year old female who went in to buy a car on her own. Richard Suesue treated her very well, he was able to get her amazing financing. Paid off her current truck payment so that she would have a fresh start. He got her a great warranty. She was very pleased and felt like Richard was a new friend. I went in the following week and Richard suesue treated me equally as well. I have bad credit and did not expect to get financed. Not only did he get me financed but into a brand new car. He took my gmc Denali with 210k miles on it and still gave me a generous offer. He treated us like family, we did not feel pressured, did not feel like we were wasting his day with our bad credit. He took the extra time to make sure we knew how all the options worked.

They give me what I need every time, loved working with Chris Mathis when buying my 2018 Kia Soul and now my 2020 Kia Sportage!

Highly recommend Keith and Richard. Keith was very professional and helpful. He worked hard to get us in a car that fit our wants and needs with the payment we wanted. Much appreciated!!!
Alex&D'Lori

We own two Kia vehicles and appreciate the quality of the vehicles and the dealership. They are great!

Our sales person was Augie, and it was very pleasant to have someone know the Kia Sorento, inside and out. Not once did we feel like Augie had to rethink information or go ask someone. I appreciated Justin the floor manager working with my husband on a price we were all comfortable with. Tyler from the service center went through more questions about the services available for our new car and even tried to help sort out a new seating configuration that would help
Me live the Kia Sorento third seat more. High marks for Lithia KIA of Anchorage!

I purchased my First Brand New 2020 Kia Rio S, thank you Chris Mathis for your help.

They were great and super friendly. Appreciate a good salesman and a fun team.

Chris Mathis was amazing! No pressure sales and got me into something im proud to drive and will work well with my family!

The process was very easy and Chris and Richard were great. The only problem I had was the return of our rental car and I felt that they weren't as available for contact after the sale.

These guys are wonderful!! Augie did an amazing job getting my family & I into a brand new vehicle! I couldn t be more happy/excited!

Have now purchased two vehicles from Lithia Kia Anchorage, both times working With Chris
Has been very seem less and a very enjoyable process.
Thanks Chris M.

The employees at Lithia Kia are so nice, and the process is very quick. I would definitely recommend checking them out.

They tried to add 2, 000 to the price and got upset at me cuz I caught it and was told to get things I never got. NOT RECOMMEND

Went to the dealership because they had car i wanted on sale because they were gonna wholesale the car to a different dealership. Took my 2 of my car into trade it in but they tried to basically scam me..They offered both of my cars a rough trade in value as in bad condition although both vehicles are mint condition with low miles and extra stuff on it. They booked my cars over 5-9K below nada value and when i asked them why they are taking it as rough trade in instead of clean like everyone else their response was because the car i wanted is on sale and they are giving discount on the car.I told the rep/financial guy this is pre-existing deal you guys put out and advertised but they said it doesn't matter. WHAT A JOKE. Horrible dealership and waste of time. Will tell all my family and friends that never go to this dealership ever again - long time customer

Great place helped me and my wife get into a great car

Great staff, happy with my experience with Lithia Kia will definitely recommend anyone to purchase a vehicle from these guys!

I appreciate the people who maintain my Kia Soul. They are always friendly and clearly explain what they are going to do to the vehicle.

We came in to trade my F150 2011 for something with a lower interest rate and a lower payment. Richard Suesue was a very good in selling the car. He's smooth and convincing. We ended up with a 2014 Dodge Ram and with a higher payment and a low interest rate. My husband likes he's truck. Thank you for all that you guys done. Good job Richard.

The technican was professional and thorough. Customer was good and I got out relatively quickly.

They were on time courteous, friendly, efficient ... and professional.

Had a great experience here, the staff was knowledgeable and friendly.

Never thought I d own a KIA, but now, here I am. I went to several dealerships trying to trade my SUV in with three requirements (not caring if it s new or used): AWD or 4x4, 7 seats and no minivans. After getting a run around at every dealership and being offered vehicles that were no where near what I asked for (unless I wanted to spend $60k-$70k), I finally went to KIA. Chris Zello was my salesman and within 10 minutes of pulling into the driveway, we landed on an option that fit my guidelines and that I liked. From the greeting to the closing, the procedures were organized, the customer service was excellent and the deal was fair. I really enjoy my new SUV and I would gladly buy from here again!

They were very helpful as soon as I stepped in, helped me find a car I liked and worked super hard to find me the best deal.

Arrived at 3:48 pm for an oil change. Drove away at 4:45! I like that! The service reps were friendly and personable. Thank you.

I love the shuttle service that the dealership offered while my car was being worked on. Also, I was unable to pick up the car due to my extended hours at work. So, one of the gentlemen at the dealership delivered my car to my job. Awesome customer service. I will definitely use Lithia Kia of Anchorage again.