Had purchased an item that turned out not to be good just before the end of the 3-year warranty period. Replacement proved not possible, as a result, I received the purchase amount back without any problem.
Excellent and fast service!
I loved lidl but PLEASE STOP FORCING US TO USE YOUR SHOPPING CARTS
The disease will spread faster!
I know you "clean them" but is just a quick kitchen towel wipe...
Its insane being forced to use one to go in the shops!? :(
Could you come up with another solution?:
A Hand held tally Clicker Counter??
or Get an Abacus? Even a homemade one, please, there is other ways to count that work other than this...
I want to grab few items and go home fast. I can surely take them in my hands.
PLEASE work on this is critical!
I see a guitar in the folder. So I go to the store. Nowhere to be found. I ask the manager who says it is only a web offer. At home, however, I clearly see that it says 'also as a web' offer. Ok, I think I'll order it.
Just search and I put it in the virtual cart.
A moment later I want to checkout shows that they have just pulled him out of the cart. However, you may pay shipping costs.
Really bad business.
What a waste of time again. The lidl order shop is unreliable. I will not use that anymore.
My silvercrest bread maker was fine, but the on and off key faltered.
That communication to the chief of Lidl Womerveer was satisfactory marks to put a guarantee passage into effect. The 3/4 year old machine was picked up by UPS within a few hours
The reception is bet by the Fa after the weekend. Kompernass / Bochum Dld confirmed. A few days later UPS was at the door with a new machine, Everything did fine
The service for such a large concern Lidl (grown up, through my shopping!) Is amazingly good. .If there but never abuse of the world is gemaakt.wordt another piece beter.en that is desperately needed at this time. Thank you for the super-fast service. ...
Last year bought the well-known green mowing robot at lidlshop, which broke down at the beginning of August this year. Sent in consultation with the supplier (Merotec Germany) for examination and repair. Then 6 weeks later and the supplier Merotec does not respond at all and no longer responds to various emails. Also no longer reachable by phone, because even after calling 50 times on different days, I continue to listen to the tune in the selection menu forever because no employee is available. Finally, I called in Lidl for help and had contact with several people until a district manager was ready ... but also at Lidl after weeks of waiting and being kept on a leash, NO ONE does anything for me and they just let me down. AWAY MOWING ROBOT !! So think before you start buying these types of items at Lidl.
The LIDLE is my supermarket !!! Absolutely no Albert Hein or such a crazy jumbo. NO!!! Just the LIDLE !!! The supermarket where the common man feels at home and can go shopping with all his playful offers. For me, this is the supermarket that really pays attention to the little ones and appreciates the ordinary man. SUPER!!!
Lidl has to do more for product quality. You can not sell rotten mushrooms (ingredient in vegetable pancake), see image, the upper ones are far over the THT. Point of attention.
April 7 jigsaw ordered and 39.99 transferred, after +/- 2 weeks
called where the jigsaw ordered by me remained and there was no direct answer to that had to be sorted out.
Received April 28 and returned 2 days later with the comment that he did not meet expectations.
May 12, when DHL arrived home, a message in the letterbox that a package could be picked up in Capelle shank was opened after the package had been sent to the same jigsaw.
Please explain and refund the amount paid by me plus the costs paid by me.
We are celebrating CHRISTMAS! No PARTY! (Circumference)
Lidl Schiedam Nolenslaan is a gang.
The assistant branch manager intimidates the customers if the receipt is incorrect, he thinks he is the king.
Customer service / webcare has now been working on a complaint for 7 weeks, in the meantime received by 3 different "managers" promises that they would do anything .... heard several times that I would receive feedback within a few days .... nothing !!
Lousy customer care and complaint handling.
What annoying commercials ALWAYS THAT CRY AND YOU ARE NOT CHEAPER !!!!
Normally always very happy with the Lidl-Emnes. We go there from Almere.
Last Monday I bought bananas that were slightly green. Today they are rotten on Wednesday.
My grandson was not happy!
I hope or a message back about this.
Time back repair carried out a d dishwasher in Huizen but bill never fully paid and no explanation .....
Bit old-fashioned with all those little rooms not really anymore from now
Never buy anything here in the online shop! for service not to be reached ... both by telephone and via online form. Delivery is very slow and the telephone exchange is rude and unprofessional. what a
I have a question.?
You can eat for free in the Tjalk in Lelystad.
Because I see that every day that I come people eat for free.
There is no payment. And nobody says anything about it.
Is that normal because then I also come to eat.
Or should the paying visitor cough that up again.
l.s.
For months there are no loose razor blades from Cien 5 leaves for sale, but the complete device for 3.99 euros.
So please request the 5 blades of blades so that I don't have to throw the device away.
You better take the 5-leaf device out of the market because money is wasted for the people and no advertising for the lidl.
2 leaves are enough.
Do you want to poison us? Your Elstar apple tastes chemical! Unbelieveable. A very strong chemical taste. I'm going to work on this! NVWA report made. Looks like I'm not the only one either. 2 kg package Elstar.
Friendly and professional staff with passion and heart for the business
BBQ ordered, but never delivered. I have been waiting for the article since order date 17 4, but Lidl does not respond.
I want my money back and I can't.
I will go shopping NOW and I will settle at the checkout.
My thanks for the excellent service (at VitaMini's emergency), the adequate solution and the friendly relationship with the loyal customer. Really cool and my compliments for the whole team.
... for many years I have been the loyal and satisfied customer of Lidl (even from the times when the office was not yet with us in Bleiswijk); fruit and vegetables has been my favorite of Lidl since the beginning: always fresh, always good, always present, always the excellent price-quality-ability customer relationship. Really top, perfect.
I think Lidl is a wonderful store, nice fresh greetings, delicious wines etc.
There is only one big but why not deliver.
I can't lift, but still
1 shopping in the cart
2 groceries on the tape
3 groceries again I ride the cart
4 groceries in the car
5 man get the groceries out of the car and clean up.
Do you already know about pic-nic that is a company that is delivered free of charge and the cheapest, I can't wait for them to arrive in Emmeloord.
Hopefully you jump in there and I can remain a customer with you.
I think this will be the new trend.
Lidl wakes up.
Contacted by phone but they could not help me. Furthermore, had a great conversation.
Qualitatively very low especially when it comes to the chicken I have already injured me several times until they bleed on their chicken where there are still small broken off sharp pieces of bone and nothing is done about it eating at your own risk I would say
1 star for this organization. Shoes completely spoiled by their so-called protective spray. Causes huge stains in leather Dr. Martens. w5 spray is not suitable for real leather. So-called investigation by Lidl but you are simply rejected in your complaint
I have been wanting to buy the saw table at the Lidl online shop for months, but always sold out online .
That is why I was pleasantly surprised with the Black Friday offer for 75.
Super deal!
Last night I tried to order the saw table at 00:15, but sold out online again.
That's why I was this morning at 8:01 am at the Lidl location Titus Brandsmahove 70 in my hometown Zoetermeer.
No saw table and the chef, whom I consulted, said that all branches had only received one copy of this.
I have the dark brown suspicion that no saw tables have been delivered at all; I was present practically at opening time and did not see anyone come out of the store with a big suit!
I drove to another branch, but no saw tables there either.
I do not think it is possible that with such an action there is only 1 (and most likely) no item in the stores; a bad turn from Lidl in my opinion!
Today we visited Lidl in Noordwolde.
I asked where the Prosecco was
Answer "is not available at the moment (that is possible) then you just have to kick the habit". I am a CUSTOMER.
The person who does the social media of Lidl Netherlands is a shame! He barks at me all the time, a normal word can't come out. If I want to ask a question, he doesn't even give a normal answer !! Sack who employ trade and normal people.
Purchased apple from you last week. 2 kg package of Elstar, a product of Van Kessel Fruit B.V .. They had an unprecedentedly strong, dirty chemical taste. Taste of soap or all-purpose cleaner. We could not eat them. We have reported this to the Dutch Food and Consumer Product Safety Authority.
It is a beautiful day to look outside. Lidl supplied mattress instead of standing table. Is waiting for an exchange. Quite a drag after all. They can come by between 8:00 and 18:00. DHL cannot be clearer. We should have kept the mattress and had a new table come. Free mattress!
Would be nice if they would arrange this a little better.
I have been busy for weeks now to get my money back from a product that I have returned. Each time I am approached by another staff member with questions about return vouchers and the like. Start over again. Please have a good look at my file and handle my return shipment.
What a pity that you now always have to check the receipt carefully. Lately it has happened that articles are not properly priced in the computer. Meal salads 1 cheaper promotion is from Monday to Sunday. Upon returning home, it appears that 2.99 has been collected. With five boxes of salad, that is still 5.00 too much. Head office would arrange this further, as I am walking very badly, it is not possible to go back. Now just wait and see. Staff is friendly, the holiday workers are not involved, and unfortunately not very handy and at the cash desk you can move on and go. Unfortunately.
Product purchased at the store. Return must be online through customer service. Therefore this review. Customer service casually points to their service partner, who does not respond for months. In my opinion, Lidl is a guarantee party, because a product was purchased there. Lidl takes no responsibility whatsoever and the problem is unresolved. Therefore a 1.
Far too little variation with vegetarian meat, only a large amount of animal-unfriendly bred meat, you say no, but the pigs are bred in stables and that means a very tight cage ..... rabbits in wire cages and that at this time.
Why does Lidl not give consumers the choice of whether they want shipment via Post.nl or DHL?
I want to return a package that is far too heavy for me, but there is no DHL point where I can get by car.
The closest one turned out to be an EMPTY STORE.
Contact with DHL is not possible for a layman because the website is completely unclear, a pick-up order arranged through Lidl, ultimately not known by DHL, my daughter 2x from Italy has been calling an hour by now .. I meanwhile 2x Lidl and many wrong departments of DHL and today another HALF DAY FURTHER !!!
and still no clarity as to whether or not the package is picked up today by DHL !!!
NEVER AGAIN!
Neither the Lidl online shop nor a company that lets DHL do the shipping!
You get crazy and upset with this.
It is assumed so automatically that you understand it all apparently.
Bah!
Catched up with current events. I was reasonably satisfied with Lidl and for many years a customer at the supermarket and this year also at the Webshop. But there were major problems. Only when I still had full confidence did I write ...... A small change after many years as a customer of Lidl and in recent months also a customer of Lidl Webshop, and unfortunately then there are some problems. Is it because in the store there are people, staff, manager, etc. and the webshop is a digital item with little human contact but only knows contact forms with the answer you will receive a message within 4 days !!, but you don't get that, I don't see it many others do not review me. Lidl looks after the business, this is customer-friendly and goes wrong once.
A nice message from me about Lidl followed after this, but that is gone and gone. Lidl is not a customer-friendly company. Lidl is not answered, never at the right level. Sometimes the customer service, but it can mean nothing to you, they promise everything, work alongside each other, what the one promised denies the other. This really happens, but they don't understand it themselves. I have ordered a hefty order, but after 4 weeks I have still not ordered important and paid items, it roams around ??? And only now are they found, but return to the warehouse, and return is return, nothing more can be done. If I just want to order again and pay again and see, do it myself and ask for my money back. They refuse to do anything else. What happened here cannot be described with a pen, and they do nothing about it. A not only customer unfriendly but customer dog. The whole story becomes too long but shows how they treat you. Typically a case where you have to come with the TV Camera. Now nothing is possible, you are not interesting enough.
But they put it casually: And now watch the work is characterized by their established principles and behavioral principles. And one of those principles is: Customer satisfaction determines our actions. There is also a whole list, but see it on their website. Complaints that we see here at Google but also on Trustpilot may or may not actually be there, because they point to their principles and they will have to respond satisfactorily and / or solve the problem / complaint. Believe it.
You promote the fresh fruit and vegetables but the staff is not customer friendly at the Lidl branch in the Heistraat, Helmond. On Saturday 3 June 2017, I went to Lidl with my 2-year-old daughter and I was treated badly by the cashier.
Your Elstar tastes like detergent or some chemical! What did you do with the apple? Do we taste Gif? Chemical pesticides? Can you control the rest?
4 kg thrown away! Purchased on 11-11-2019 at Lidl Woensel Shopping Center in Eindhoven. 2 kg package.
Is this normal behavior Lidl? From your employees
This concerns the Lidl in Rucphen
In the first place Lidl is an excellent store for shopping!
But you know my husband was with our little child the basket that they had to color and stick and then bring to Lidl for a small surprise, So Sofie gives it off and she thought that eggs are coming in. But to her surprise she got another one picture to color, That was a damper, and that goes for more children who expect Easter eggs to come in and no color plate they had already colored.
So I put eggs in it myself and she was happy with it. They still had to hand over that basket at the checkout where all those Easter candy stood! So that is a big minus point for you, and a disappointment for the children For now, think first because the children are your future customers. Kind regards Marianne simons.
I live above the Liddle in Amsterdam, Geuzenveld and for years I have asked them if the drivers want to switch off the engines of the heavy trucks. And finally they have arranged that now. big difference. And I also asked them not to load and unload before 7 am because they have no exemption for that. Then that was well arranged for months, until a new manager started running the business and now they start again at 6:15 and moreover the Liddle has other trolleys that carry the goods further inside and now sounds in my house all day long goods trains thunders through. My home is right above their storage location. It is really not worth an asterisk. Just a pity that the Liddle takes so little account of residents and with this writing I hope that the management is informed of this and can do something about this nuisance. I hope I can control myself so that I don't have to do a terror act.
Lidl Netherlands still calls "The greatest quality for the lowest price" but in reality the quality of the articles has become moderate to poor.
At LIDL shop, the items are easy to find and order, 24 hours a day, 7 days a week. Delivery often takes 5 working days and is usually shipped in multiple packages.
Men clothing at Lidl-shop today resembles a disposable product. Shirts, socks, underwear or T-shirt have become very thin in the last 2 years.
The walking shoes I bought at the online shop are completely worn out within 3 months.
Fortunately, LIDL's customer service continues to listen to the customer and take the complaints seriously.
Finally a lidl that has all products in stock and has the full range at its disposal.
In the spring I bought a robotic lawnmower from you. It worked properly in the beginning, but after a few months he broke down. Can happen. Contact customer service and they would have the supplier of the product contact us to have it repaired. This did not happen and after calling back a number of times, I decided to return the mower, but that did not work until after a few months I was allowed to bring it to a Lidl location. Delivery there was also not just because I had bought it on the website. but after a day of calling and driving up and down, we finally succeeded. luckily I thought pffffffff. But since the beginning of November we have been waiting for the money to be returned, I have called a number of times but have not received a penny back to date. If you don't want to pay anything back let me know at least then at least I know where I stand. I now think about 10 times before I buy something big and expensive at the Lidl webshop.
Already sent an email to lidl shop customer service 3 times.
No answer after 2 months, while I already receive an email 3 times that I get an answer with 4 working days.
Lots of choice and good products. The warm bakery produces a variety of sandwiches. Staff knows what customer service means. The store sometimes appears cluttered, but that will be due to the crowds and the supply. This will probably no longer occur in the new store. Sufficient and free parking spaces. Also the electric car is thought through charging stations.
What a great new packaging for the Bellarom coffee filters. Box can now be placed horizontally and filters have a notch so you can take them out very easily. TRIBUTE !!!
Ordered a mirror cabinet 2x. The first time he would be delivered on Friday, there was nobody home ... it was indicated that we would have refused this is not true. Had contact with customer service there was indicated that it would be delivered again Saturday or Monday, well received nothing. Again contact with customer service we had to wait ... at a certain point it was said that the package would probably be broken and we would get our money back. This money was then refunded.
Once again the cupboard ordered the same with the delivery. Now kept on the line for 2 weeks and yesterday it was said that he would have been lost at DHL. Now we get our money refunded. Very poor service and you must always contact yourself if there is something you will not be kept informed. I will never order anything here again.
It's great that you now also have organic milk.
Unfortunately it appears that if you froth the milk and heat it
this milk gets a very bitter taste that makes you coffee
no longer drinkable. So I switched again
on AH's organic milk.
Dear Madam, Sir,
I just received my order from you. Unfortunately, there was something wrong with that again. The package was never received by DHL the first time. Now the belt is too short, it must be 70 cm (see website), but it is not. The manual is also missing. Given all these errors, I want to return the article. Can you send me a return code or label? I assume that the purchase amount will be refunded.
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