Dear Madam, Sir,

Dear Madam, Sir,
I just received my order from you. Unfortunately, there was something wrong with that again. The package was never received by DHL the first time. Now the belt is too short, it must be 70 cm (see website), but it is not. The manual is also missing. Given all these errors, I want to return the article. Can you send me a return code or label? I assume that the purchase amount will be refunded.