I've been going to Kuni Lexus for many, many years. Don Smith always takes great care of me and my car. He is helpful, informative, and honest about the work needing to be done on my car. I love the loner car program that allows me to get on with my busy life even when the car needs some attention. Thanks Kuni Lexus!
Ryan was as always very professional and make the whole process super easy. I was in and out in no time.
Lexus of Portland has exceed my expectations through their commitment to customer satisfaction, knowledge of product and a warm and straight forward sales approach. I committed to the purchase over the phone from 700 miles away and when I arrived to sign the paper all was in order and ready to go. I could not have asked for more. I will always use and recommend Lexus of Portland to all my friends and business associates whenever I have the opportunity. Thank you again for the total success of our purchase and I promise to stop by and say hello when my RX is in for service. Special thanks to Adrian Blair and Ryon Johnson... hey Ryon, Semper Fi and thank you for your service.
I appreciate the pick up and drop service you offer, especially during the pandemic. Also, I was originally told the 60,000 servicing would require keeping my vehicle overnight, but to my surprise, I received it back the same day. Wonderful!
90,000 mile service was explained in full; probably because is is costly.
I thought I had made an appointment on line, but I apparently didn't complete the process, so there was no record of an appointment made. Ed Swift, my service consultant, nonetheless fit me in on what was obviously a busy day, and got the maintenance done in a very timely manner.
Great service as always. Yasu and Debra worked hard to get our deal through. We are on our 7th and 8th Lexus cars and will continue to be loyal customers!
I must say the experience with Duy Dang was exceptional! I have been to Lexus 3 times now and each time Duy has been extremely patient and answered all my questions until I found the perfect fit for me. When it came time to purchase my car, Duy not only gave excellent attention to my questions and concerns, but also went above and beyond to extend this exceptional service to others on his team to help me walk out with my new car. The process was very fast and easy. There was no struggling on the price and my trade in was a great price and I was happy. Thank you Duy and team for great service. I will not hesitate to refer to Duy.
I had good experience earlier with this dealership but recent experience has changed my opinion. Last week , I took my rx350 for brake issue + 70K service. I got ~$600 quote . I got call after 2 hours that I need to pay extra ~$500 for new findings. I said , I don't want this work anymore and told to pick the car. I got feedback that I need tow my car as it can't be driven safely anymore and I need to pay labor for work that was involved for estimation ( first time in my 17 years history of dealing with any service, someone asked for this). I need to ask for contract to see where is written that I need to pay labor for estimate to resolve.
Daniel Okhotin and Ian Kim made our purchasing experience very pleasant.
They both were professional, and easy to work with. This is our 3rd purchase from
Kuni Lexus of Portland.
Many thanks again!
Best regards,
Gary & Sandi Willis
The waiting room for service is classy, comfortable, work friendly plus nice coffee and snacks.
From the moment we pulled into the garage, there are Lexus personnel to greet us, guide us, and assist us in locating our service rep, Ryan Davis. Ryan was very gracious, positive, and appeared generally interested in resolving any personal concerns regarding our vehicle. He also gave us a detailed explanation of what services had been performed on our RX 350.
My partner and i have a 2007 lexus es350 with the exuctive interior upgrade. Our first lexus and let me tell you, this vehicle instantly changed my opinion of lexus's. I was sceptical at first as my other half picked this vehicle to be designated as our first "weekend" vehicle. "A monument to my opulence!" Is the only way i can describe the feel i get owning this car. Wish i could afford the 2019 model ,thats a whole nother galaxy wow. Even this 07 model i have has more specs than ive even heard of in my time of owning p.o.s cars the es 350 has genuinely blown me away. To much to list,really! This being said our oil change was due information delivered right to the touchscreen interface in the car very convenient. Our experience getting a oil change (accully very fair service prices both for minor and major labor rates) was A1 donuts coffee. Even artisen crafted chocolates maid the small wait very awesome but really we were immpressed with the attention to detail with the history of the car and just everything from our comfortability to the car itself's well being. Just an over the top experience. I know based off my experience that if you go to kuni lexus you 2 will be blown the F away with awesome service. That aint no joke or as that idiot on t.v would say no bull. Thank you kuni lexus of portland. And the guy working all day with the sun in your eyes. You deserve an arbor mist :-)
We really enjoyed the purchase process with our salesman Dick Wross. He is extremely knowledgeable about the RX350 and all the features that go along with it. We really appreciate all the help and professionalism that we experienced from not only him but from everyone at the dealership. We highly recommend buying automobiles from Kuni Lexus and especially from our salesman Dick!
As long as Dick Wros is still at Portland of Lexus, I will continue to be a customer.
I recently purchased a 2013 Lexus CT200h, and had an amazing experience. From the minute I walked in the door to the minute I drove away, I was blown away by the service provided to me.
I'm pretty sure I walked in wearing gym clothes and leopard print clogs. I also may have spent about 2 hours deciding what color car to buy. And there was also the large percentage of time when I was either rifling in my purse for something or chattering away about horrible drivers.
After test-driving a couple different cars, I fell in love with the CT200h. I asked about 57 questions and Dick answered all of them. Do you know how rare that is??? He also took the time to go through the car with me piece by piece and even hooked his own phone up to the Bluetooth to show me how it worked.From start to finish, the experience was A+.
I had been car-shopping for a while, and Lexus of Portland was the first dealership where I felt as though I wasn't simply a sale. Let's be honest, I was expecting to be brushed aside when I walked in, or at least have someone ask me if my father needed any help. However, I was greeted warmly, offered coffee/water/snacks, and actually listened to. When I finally decided on the interior/exterior color combo, we found out that Portland didn't have it...and guess what? Dick facilitated the shipment of my dream car from Spokane within just a couple days!
A+, Lexus of Portland:
A+, Dick Wros
A+, Shaun Fleener
A+, Mark Seely
Work was explained well. Pick up delivery was on time. More work done as a courtesy than expected. Especially liked the work report telling me what was done and why.
Staff makes it very easy to check in. The wait time was very minimal to get my service done and I could follow the safety check via a video the tech sent me. Really appreciate the service team at Kuni Lexus.
Hi all, I would like share my experience with Kuni Lexus, Portland where I bought my new RX350. It was nice and wonderful. Sales Person, Duy was really helpful to me. He almost saved 10,000 dollars to me. I am very pleased with their service. Everybody was courteous and helpful. They are very polite and have lots of patience. They answered all of questions. I would highly recommend if somebody wants to buy Lexus.
I receive an excellent customer service from Nicole Dubravac. She makes my purchasing so smooth, easy and quick. She is willing to work with my budget. Lexus CT 200h is my first car and I will definitely recommend my friends and family to Nicole for their next Lexus car. She is so friendly and easy to talk to. For the first time at Lexus shopping for a car during the raining and cold day. I was checking the inventory. Suddenly, there were Nicole walking forward to us with a friendly smile. I said to myself, this is my sales person and I would like to get the car from her. Not all the salesman would do that in a poor weather condition. Her customer service is outstanding!!! I would purchase more car from Nicole again in the future :-). Thank you Nicole! The car is great and I love it!!!
Mywife and I would like to thank Nicole Dubravac sales associate at Lexus of Portland in Portland, O for her wonderful help in making sure we purchase a vehicle that met our needs. She was down to earth, forthright and willing to spend time with us throughout the entire process. We are extremely grateful that each step of the process employees were courteous and helpful.Jacob made sure components were working correctly. The Finance Officer was courteous and gracious. We were able to communicate openly, shared a few laughts and act openly about each process.Buying an auto is not on my bucket list as a favorite thiing to do. After pecking around for 4 mos we ended up at Lexus of Portland. The reason we selected Lexus of Portland was ahppen-stance. However we are delighted we sought their web site and made a conscious decision to travel to Portland from Fife,Wa. Thanks to all in the process. My next car will be purchased at this dealership, unless I decide to buy a SPACESHIP NASA, in which case we will take Nicole with us. Bud & Jean Ray, Fife, WA
It was a top notch experience! Nicole DuBravac. was absolutley the best!! We will be going back the Kuni Lexus for any future purchases!!
Working with Amir and the rest of the Lexus team was an extremely pleasant experience. Thank you!
We had the best experience we've ever had buying a car just last weekend at Kuni Lexus of Portland! We live three hours away in Bend, but Brian Ford helped us every step of the way getting our vehicle and the paperwork ready. When we made the drive up to Portland he not only had everything ready for us to sign (which only took about ten minutes), but our car was waiting at the front doors! We were also blown away at how nice the vehicle was when we saw it in person. TOP NOTCH dealership, fantastic customer service, great atmosphere, and I honestly will not shop for a car anywhere else in the future. We are so incredibly happy with our purchase! Huge thanks to Brian, and a second huge thanks to Ian Kim, who took care of the paperwork part of it and got us in and out quickly, and safely following all COVID-19 precautions. Thank you Kuni Lexus!!! We'll be back!
Ryan Davis was great at keeping me informed and making sure everything was done on time. I appreciate his attention to detail.
Daryl Do Carmo,
I don't know where to begin! Me and my husband have been searching around dealerships for the perfect family car with our baby on the way, it was a stressful experience elsewhere but when we walked into Kuni of Lexus, the way Daryl greeted us and made us feel so welcomed and important assured us the very first minute that we were in great hands. He is so understanding, helpful, respectful, fun and didn't push us with any big decisions unless we were 100% comfortable. He helped us find the perfect family car. (2015 RX350 F Sport) We couldn't be any happier with it!! Daryl would gladly explain the same thing over and over again until you understood and were comfortable. Always offering you coffee and snacks, opening doors for you and making you feel so important. In the one short week of knowing Daryl, it seems like we became a family and our experience at Lexus was amazing, everyone we talked to were very kind and understanding. We are definitely recommending Kuni of Lexus to family and friends.
Very happy and pleased with our experience, thank you Daryl!
Happy to be a part of the Lexus family!
everything was fine but was a little surprised that the car had not been washed or vacuumed which normally occurs
It was an amazing experience! Ed was welcoming and gave me a great deal on my service. Kuni Lexus, and it s employees, are so kind and helpful.
I worked with Bill in the service department. He was very good at explaining things to me. He explained what caused the problem and why I should fix it. He also told me What will happen if I don t do the repairs. Bill is a great asset to Kuni Lexus of Portland. I will be back for my next service visit because of the experience I had with him.? I will recommend Kuni Lexus of Portland if someone is looking for a friendly honest and welcoming place to take there car for service.
Very friendly and professional service. Charles our sales representative did an outstanding job from our initial contact on the web from 300 miles away to greeting us in Portland when we arrived the next day. He walked us through the entire process very patiently and with a huge smile. Michael, the great young man who gave us hours of instructions on the electronic operations of this fine RX350 vehicle. For people our age, this was important. Alex, in finance was very articulate and patient explaining all the options, never pushy or aggressive. Through the parts of two days everyone at Kuni went out of their way to pleasantly take care of us.
John & Ann
The purchase of my new car was such a Great experience. Everyone at Kuni Lexus of Portland were so nice, friendly, honest, and very helpful. I would recommend them to friends and family.
We had a great experience and Nicole Dubravac was extremely helpful and ensured our experience was exceptional.
Quick and efficient. Just the way I like it. Friendly people eager to see that I am satisfied, and I am. Very satisfied!
Rob B picked my wife up from the airport, showed her the 3 vehicles we were interested in, was very professional, no pressure, and gave us a very fair deal on a used 400h. Kuni Lexus and especially Rob were extremely professional, accurate in all the information and treated my wife with great customer service --- and a full tank of fuel.
The 500 mile trip home for my was very enjoyable and the car made 24.7 MPG with the cruise set at 70 MPH. I am very pleased. I can not say enough good my experience and I was at work 500 miles away!! Thanks! I know where I will buy my next car.
Experience was ok... took forever to get paperwork all lined up...
We worked with Bill and his communication was great. Our car had a bad vibration when braking. They diagnosed it as warped front rotors and said the rotors didn't need to replaced and could be resurfaced instead. We appreciate the honesty and will have all our service work taken care of there. thanks
I Just Bought my new Lexus CT 200h From Tom Tyson;. It was a rocky'n experience.
He made it so easy and FUN!!!! I usually hate to go to dealers. But with TOM and the LEXUS Service it is another experience.
I highly recommend TOM TYSON !!!!
Ed is so friendly and knowledgeable - that is why I make sure to set up my service with Ed.. We talked about my next 90,000 and 120,000 service and estimated cost so that I could plan accordingly. The facility is always so nice and clean and comfortable. I love everything about Lexus, to include service facility and professionals. Thank you for your care and concern for my experience and safety. Shirley
Jessica the Client Care Specialist is very helpful, Professional and very Kind.
She helped me so promptly and answered all my questions accurately.
I think other dealers should learn from the staff at Kuni Lexus the way to treat customers.
Thank you Kuni and Thank you Jessica!!!
Very impressive!!!
My wife and I purchased a pre-owned vehicle from this dealership and Mr. Brett Day, Sales Consultant helped us.
There is one word to describe this gentleman, SUPER! We had a very painless, stress- free experience purchasing our vehicle. Although we did not purchase a Lexus, he was professional and helpful and treated us fairly. We look forward to future dealings with Mr. Day and this dealership. Beautiful showroom and facilities too!
$40 For cabin air filter? He must be covered with gold, Absolutely same quality cabin air filter on Amazon for $8.99
These guys are chocolates and teddy bears when you buy the car but when it comes to getting answers in the service department they fall very short of good service.Will take my business elsewhere for my next car.Mercedes never treats you like Kuni has.
Our salesman Yasu took care of us personally and professionally from the moment we walked in. He was not pushy and brought us just as many cars as we needed to test (5) before we made a purchase decision. The whole experience went well. This was my 3rd Lexus from Kuni and I would continue to purchase in the future when the time arrives.
The staff was amazing. We have a second car and I avoid that dealerships when it comes to service, I look forward to having our Lexus serviced, Thank you.
The service was great, just disappointed with all of the different recalls. Having to take my time to go thru it is not fun.
I am always treated with the most professionalism and respect when visiting Kuni Lexus. Tyson is my Personal Representative and as always takes care of me each and every time with the utmost respect. This time we had Levi as an Assistant who was extremely helpful with my loaner car. My technician's video was spot-on and he was very clear in all of his directives about my car. Thank you to Tyson and the Kuni Team.
Mary Novelli & my Lexus NX 200t "Betty Pearl"
Duy Dang assisted me in finding my wonderful Lexus. He was very helpful, attentive, and everything he did was much appreciated. I would recommend him, and Kuni Lexus of Portland to future car buyers.
Ryan is great! My appointment date got mixed up and he took care of me without hesitation. Couldn't have made it easier!! Thank you!
We had both of our Lexus's serviced over the past two days. Our experience was extremely positive. The entire staff was very courteous and friendly and could not do enough for my wife and me. We particularly appreciated the efforts of Summer Helm, our service representative.
I have had my Lexus for 4 years. During all 4 years I have had ALWAYS been treated with dignity and kindness. Kuni Lexus has the integrity that ALL other car dealers should strive for. Thanks to All of you for making my last buying experience a GOOD one. Jan Jewell.
Fantastic Service. The service staff are sharp and they treat you like your special. They even send you on your way with gourmet chocolate.
I had an excellent experience working with Charles. He was very professional and enjoyable all throughout the process. I will definitely come back when it is time to upgrade! Thanks!
Had a great purchase & first service appointment. But when the A/C quit working during the first heat wave after I purchased the car, I was told I had to wait a week for an appointment or drop the car off and go without my car until they could fit it in (I have no other car). They also told me I could bring it to a Toyota dealer and pay for the service. I get that their service department is busy, but the attitude of the woman in the service department that I spoke to was very poor -- they are currently working to make it right -- update to follow.
My car was picked up on time by a very professional young man, Johnathan, and brought back by the same man. Everything went like clockwork and I was kept informed during the day about the progress of the visit. Thanks to all of the people for the great job they did!!
Just had my brake pads replaced at Kuni Lexus. Eddie did a wonderful job in getting that fixed for me, prices were very reasonable and service was top notch. Their team had even found some money that I had dropped in my car and left it on the cupholder for me! Wouldn't even had noticed had they taken it but shows how honest they are. Would definitely go back for future fixes and would recommend the same for others as well!
They send me video of my car being inspected, on top of that very professional and respected not only you but your safety during this hard time.
We bought a car at Kuni Lexus last week. Our salesman was David Sanchez and we couldn't be happier with the experience. He was so helpful and friendly. We bought a 2010 rx 350, but we never felt like we were treated as less important because we were buying a used car. He got us a great deal on the car and we were able to take it home the same night and drop our check off the next day. While my husband was getting the financing in order the car got a detailing and when he took it home it was clean, shiny and looked like a brand new car. I'll definitely recommend this dealership to friends!
Our leasing return/buy experience was awful!! I will never buy and/or lease another Lexus as long as I live. They told us we needed new tires to buy a vehicle that we had already leased. Their lease to buy process is a cluster and makes you go through hoops that are absolutely uncalled for.
I had to miss work because I was told their service department had to now take a lunch at 10:50am and wouldn t be back until 12:30.
I don't know where to start. Kuni Lexus of Portland has always been a pleasure. In fact, my mom bought her 2016 NX200t there, and when we returned for my boyfriend, he bought a 2016 IS 250. The sales manager, I think his name was Hugo, told us that if we brought in another customer for him, my mom would receive a $100 gift card as a way of saying thank you I guess. We were very loyal customers and would tell anyone we knew who was looking for a new car to check out Kuni Lexus of Portland. Well, long story short, about a month ago we returned. My sister's boyfriend was looking for a car. My mom saw Hugo, shook hands with him and reminded him that if my sister's boyfriend bought a car here, would she still get the $100 gift card. I witnessed, my sister witnessed, our boyfriends witnessed him saying "Yeah if you can get him to buy a car I'll get you the gift card." My sister's boyfriend did not buy the car immediately due to other considerations that day. Well, we returned yesterday for a final offer. Once we bought the car and my mom reminded the sales manager of the gift card he supposedly will give her if she could get someone to buy a car, he completely acted as if he didn't know what she was talking about. He stated he does not recall ever saying that to her. $100 is not a big deal, but it is the fact that the sales manager couldn't keep his word. Yes, we were disappointed and upset. He walked by and told my mom that she is not very nice, very loud that other customers turned around and looked at us. It was embarrassing. I understand if he felt she was being some sort of way, but as a manager you should maintain your composure and talk quietly. I know customers aren't always right, but it is also how you deal with them that says a lot about you. We bought the car, but not with 100% satisfaction due to the service. The sales woman however, Merry was a pleasure. Stayed later on a Saturday night to congratulate us and made sure we were happy with our new car. That is all I have to say.
Thank you for servicing my car! Not only did it run better, but it came back so clean. I appreciate it so much! Everyone was so kind and professional. I will definitely be back for my next oil change.
Very impressed and thankful for the good service from Daniel Garvin. he led us through the whole process on-line and then it was great to meet him when we came in!
Cameron Kelley did a good job trying to teach me how to do the technical things.
Going into Lexus a new experience in automobile purchasing, and especially working with our new friend Amir Fazal. Amir knew our desire to own a Lexus SUV, and also knew our budget. He looked for several weeks and found exactly what we were looking for. The staff at Kuni Lexus is amazing. They are professionals at the finest level, but are warm and friendly. Thanks Amir for your help and concern.
Communication was not adequate. Staff were friendly and welcoming. The facility was adequate.I expected more from a luxury retailer.
Kuni lives up to their service promise 100%. I was able to work with a sales representative over the phone and web working out the details of my lease and trade in. Nicole was knowledgeable and accommodating to my schedule. She was so great to work with! The process of leaving my trade in, signing and driving away took about an hour and a half total. Will definitely be purchasing from Kuni again in the future.
Well done. I appreciate the virtual walk through. Clean, vacuum and great service.
They couldnt get me approved for a loan, but its not their fault. The car my mechanic ex boyfriend and I looked at was in amazing condition and at a great price (most dealerships cars have some sort of large issues or minor things wrong). They seemed honest, but i knew once they avoided answering my calls that it was bad news. Sure enough, i wasnt approved. ;( i will however probably go back when i have my credit up.
A few eek's ago, I went to Kuni Lexus of Portland to ask about a used car I saw on the website. I had previously been looking at a new Lexus and had decided against it. I did, however, remember our salesman's name, David Marshall. This time I was looking for a good, reliable used car for my daughter who is starting at community college and requires safe transportation throughout all seasons. David knew just what to show us and presented an RX330 which Kuni Lexus had complete maintenance records since new. It was cherry. So, we bought the least expensive car I had seen in Kuni Lexus' inventory. Everything works - it drives wonderfully. My previous experiences with used cars is abysmal, but this really worked for us. Ironically, this was the third trip to the dealership for us, three cars in three months (I keep my cars until they are terminal). The previous two were brand new, but our best experience and best value was this used Lexus. David Marshall took great care of us.
Excellent. Appreciate the loaner vehicle since I come from Camas
Just leased my 3rd Lexus from this dealership, and from the same rep (Dick Wros). Awesome customer service; highly recommended. a few weeks ago, they called me to offer me a a trade in before my previous leases ended. The trade in would get me into a new car similar to the one I had, but a newer model (2015 instead of 2013), and LOWER my monthly payment. Picked up the new car (signed the new lease contract and all), and then later on I discovered it was missing one feature I thought it would have (HID lights). I had already put a couple hundred of miles on it. So I called them again and asked what we could do. To my happy surprise, they did not hesitate. They offered to put me into another (new) car and take the one they just gave me back. This was awesome. 2 days later, I have the car I wanted and I am a happy repeat customer of Lexus of Portland.
I respect this dealership, and enjoyed the total care experience from Dick Wros. Thank you!
Don't buy used cars from them. Their service system doesn't know you have a warranty even if you purchase one from them. You have to remind them every time you go in for service and get the quote so they can check another system. They don't do very thorough part checks outside the standard service schedule, so you're responsible for riding them on each and every noise and weirdness until it's resolved. The guaranteed paint protective coating warranty is also not reviewed or confirmed, so no one's checking to see if they need to repaint. All of that's annoying, but at least understandable. Though I would've spent over $4K less on useless warranty service if I'd known ahead of time.
But, even if there are Lexus-branded parts in the car that have their own individual warranties labeled on the surface, you're not guaranteed to get service on them, as it depends on how the previous owner purchased and did their paperwork. Which they won't give you, of course, when they sell you the car.
I had an 84-month battery from five years ago (date-stamped) that went bad, and I came in to get it replaced. I understand the need for paperwork, but they sold the car with that part in there, and it's their own branded battery. If it's got a date on it and they sold it to me with their name on it without paperwork, I don't care where the paperwork is. If they're not going to service their own parts, they should just rip the sticker off so you can't tell how old it is at a glance. You made it, it's got a year on it, and it's a manufacturer warranty. So there's proof it's still under the advertised lifetime. Honor your labels.
I had to argue with the service representative for 10 minutes before he'd even *try* to look up the car history or battery to see if I could get it replaced. They finally offered a 25% discount on a new battery, which wasn't bad, but after the frustration of dealing with their useless computer system, their constant paperwork shenanigans, and the disrespect of today's service rep, I left and paid someone else to replace the battery with a brand new one. Literally the first place I saw on the road that handled car batteries and alternators.
I'm not going back, as I'm tired of fighting with their sloppy systems, and I don't appreciate being patronized by an arrogant representative. I can deal with the battery not being under warranty. But you can communicate that with at least a shred of respect. I don't go to Lexus to have someone talk over me and not even *try* to look up car history. Which he eventually did. I'm not even looking at the computer screen. Couldn't he have just politely faked it, and said no, instead of raising his voice and interrupting me? And I certainly don't go there to look up the history of every single part in the car before I buy it. What's the point of a "luxury experience" where you're treated like a scourge and an idiot?
Great Dealership! Both sales and service departments are fantastic, and they have provided me with great customer service, and a great overall experience. Will definitely be buying/leasing my next car from here!
My experience was very pleasant. Chris, did such an awesome job in getting me the best deal for my car. Very Happy with my experience.
Rob, our sales rep, was the consummate professional.
I brought my car to be serviced today and it was such a great experience from start to finish. They took me in 15 minutes earlier than my appointment time. I was greeted by the wonderful Patty who then handed me off to Spenser. They both had great personalities and really looked like they enjoyed their jobs as both were cheerful and pleasant. The lounge was clean and comfortable with coffee and snacks, and to top if off my car got a complimentary cleaning! Thank you!
Professional, efficient, and friendly...need I say more!
Thank you Duy Dang for such a pleasant experience buying our RX350. You were very comfortable to work with and no high pressure - we liked that you gave us information and gave us the time to make our decision on which car we wanted. All the people we came in contact with were so very helpful and we would certainly come back to Kuni Lexus for our next car.
Thanks very much for all your help,
Tom and Cheryl Dowling
We had to experience a recall due to a defective fuel pump and it took at least 5+ months to be fixed. It is the only car my wife could drive as the car s accelerator is modified since she is disabled. Lexus financial did nothing to help since we lease. However, your service department was on top of it, especially Jeff Miller, when the replacement part was available. Because of her experience with Lexus financial I doubt we will buy (lease) another Lexus, even being a customer for 30+ years.
Very impressed with staff effort to address my issue. Particularly appreciated periodic updates about the status of my vehicle repair.
Will continue to make the 3hr trip from Tri Cities WA for maintenance on my car.
The customer service was terrific. It was very easy getting in and out. Always feel treated well.
Great staff but my car wasn't diagnosed correctly. Excellent customer service but inspection is expensive!
Very happy to be addressed immediately upon entry into the garage. Very happy to be offered a temporary car while servicing was done. Very happy with results. Please promote Jeff Miller.
Lexus always goes beyond regular service expectations. I love that you came 26 miles to pick up my car and returned it. You offered a free loaner. The technician did a FaceTime session with me to show what he had done, and the results. Communication was great. You are the best.
Jen is fantastic! Jen was very helpful, great with communication, and delivered services as promised.
Bill was excellent in explaining work that needed to be done and recommending required maintenance plan
I showed up a few minutes prior to my appointment and was met by Aaron, the tire specialist. He welcomed me as I pulled up. My dashboard was displaying the "flat tire" symbol and I was concerned that I had driven the last mile with a flat. He immediately introduced himself and quickly checked the pressure of each tire. It turned out to be a display error and all tires were fine. I then met with Ed Swift and he reviewed the services I wanted. The person who was originally assigned to me was at lunch and was not due back for a while. When it was time to leave, I started my car and saw that there were no tire pressures being displayed. This was one of the main reasons I brought in my car to be serviced. I went back in and Ed came to the rescue. He took my car for a quick drive and the tire pressures were then displaying properly. Also, the bag of chocolates are a nice touch.
I would like to give 0 star to this store. I came there with highly interest to purchase a SUV. The sales consultant I met is Shannon Davis. I couldn't believe she is a sales consultant.
She came with no patience in introducing about cars to me. She had no smile on her face and no eye contact with me when I am talking to her. After checking the models I am interested in, I wanted to ask about the discount on the vehicle, then she suddenly showed her angry face to me, and asked me a question why do you think this car should be sold at lower price? I expained my thought which the interior of the car doesn't look good, then she came up with another question. Why do you think the interior of this car is not good?
Her attitude is so bad. I have never met a dealer like her. I wonder if she is a racist, probably only be nice with native Americans, and have no patience with international student.
I always receive EXCELLENT service at Kuni Lexis. Steve Patton was exceptionally helpful on this visit. My Sunroof was not working correctly and he took the time to have it reprogrammed and let me know he personally tested it and that it was working perfectly..
I really appreciated his effort. I have purchased 2 Lexis RX's from this dealership and have been very happy with both.
Everyone was so welcoming and friendly, lavished attention on my puppy, and took care of getting my vehicle serviced, returned to me, and excellent communication.
I was greeted immediately and with a smile. The rep assigned to my service, Bill, was friendly and clear on service being done. The whole process was positive. Plus, the Lindt chocolates are a nice touch!
From the moment I got out of my car until the moment I left the lot in a loaner car, the experience was a 10. I am on crutches due to an injury and EVERYONE was accommodating and made it very easy for me.
kunilexusofportland.com
