Akinwale Kola-Ayannowo

Review of Lebara

Just had a bad experience with Lebara. I've had my...

Just had a bad experience with Lebara. I've had my Sim for quite a long time, well over 5 years at least. My sim was blocked because l didn't put any credit on it for 84 days. Called Lebara on 29/08/16 and was told that they will try to help out and that I should call back in October. Sim card was still working to receive calls only. On calling back yesterday couldn't get to speak to someone. I called again today 18/10/16 only to be told the same thing, that I would have to wait again for a decision for about another two months that the request in August was declined. What is the assurance that Lebara would not decline again?. Bad decision making to want to lose a customer using Lebara for over 5 years. I'm out, would go somewhere else. Sim is not even receiving calls now.