After a service, I called 3 times and left 2 voice...

After a service, I called 3 times and left 2 voicemails (to finance - forgot the name of the lady) to understand what would be the pricing to buy tires warranty. Never heard back. I have my first BMW for almost a year, and I am not impressed by customer service in this particular dealership. I am not doing a drama or trying to make a point, it is just an open and honest feedback. I feel a sense of entitlement of the employees; and not a truly sense of care towards their clients.