Lasco Ford Reviews

Worst service and customer support. Save yourself the time and trouble and go to Briarwood ford

The worst experience I have ever had with any company . I would not take my vehicle here if I were you. They dont communicate with customers or listen to a word you say. My vehicle sat in the lot for over a day and a half and nobody even touched it . I decided to terminate the work order and pick my vehicle up. They are very unprofessional and inadequate at their jobs . They couldn't even put the right name on the work order after being corrected 20 times. Save yourself the hassle and frustration ....take your vehicle somewhere else !!!!!! They dont even deserve the one star rating

Parts team was excellent with making sure I had requested the correct part. Part arrived well packaged. Not worth the shipping costs to return for core charge refund.

Lasco Ford Service Department needs to change its name to Lasco Fords Scam Department. The electrical system on my F150 went haywire and after three weeks of having my truck in their service department, they said a windshield replacement from Safelite was installed incorrectly and water leaked in and deteriorated my BMC box. Because I had driven over 30K miles I had to pay for the repair ($1100) Needless to say, I was not there when they "said" it was defective but in the events to follow, I am certain it was a scam. They insisted the only way they would repair the truck was if I allowed their preferred company to re-install the windshield. ($280) then they would replace the damaged part. Amazingly they found mold under the carpet and they refused to return my truck to me without letting them mediate the mold and replace the entire carpet ($1600). I refused the mold/carpet repair and they literally refused to give me my truck! They insisted that it was against the law to release the truck to me because of mold. (again, I have not seen this). A lot of anger arises and it got ugly until they gave me my truck. What's funny, I run my truck through a car wash every week, and vacuum it every week. (unlimited deal at Fast Eddies). NEVER did I find the carpet wet when I vacuumed. When I get my truck home I lifted the floor mat and water literally was dripping off my fingers. If they had the truck for 4 weeks how could there possible be a galloon or more of water sitting on the carpet? Its not possible. Never the less, the BMC part they installed is defective and the truck is doing the same thing it did prior to their repair. NOW they insist, they will check the part but I have to pay a diagnostic fee. Plus they INSIST they are certain that it is something else because BMC's apparently never go bad so I need to be prepared to pay to repair the other problems they are certain that they are going to find!!!!!!!!!! Talk about a joke. I think these guys take classes on how to manipulate and scam people to up-charge them. Its my 7th F150. I stand by the truck but would drive 100's of miles to stay away from this dealership. Buyer be ware..........

Dishonest sales staff , that don t listen . All they care about is how fast they can get your money and get there commission . I would highly recommend you stay as far away from this dealership as possible .

Parts ordered over the internet, were on time, exactly what was ordered, liked their quality control, requesting vehicle specifics to verify correct part for the vehicle.

I am very happy with my new car. A great car at a good price. Chris Medel was my salesperson, and he went above and beyond. If you are in the market, give him a call. You won't be disappointed.

Go to Flo for a great sales experience. Don't come here for service. Our is tempting with the free loaner cars, but they have no idea what they are doing (porter stalled my vehicle), they take longer than other Ford service locations, and they can't fix basic problems like my brake squeal, which my 1 year old, 22k mi vehicle has been having since 7k mi and 4 service appointments ago, and this is within the "bumper to bumper" warranty.

Long story short, Dan Cheney is the man. The deals and selection at Lasco, got me to travel 50 miles to find the car I wanted. Dan's salesmanship and willingness to do whatever it took to closed the deal. While my son was in the hospital, Dan's exact words were "take care of your family, i'll take care of everything else"....and less than 1 week later I had the exact car I wanted delivered to my garage. Superior service and willingness to go beyond expectations. Thanks Dan!!

Theresa was wonderful and I m very pleased! Everything was easy. I will be back!

Ordered floor mats on-line and they were delivered in no time.

The easiest auto purchase I ever made.

Had a wonderful time and purchased a great Ford pick-up with the folks at Lasco Ford in Fenton. Everone at Lasco Ford was great and went out of their way to make us feel at home. Eric Parks did a wonderful job as our sales representitive. He went above and beyond to make this the best experiences we have ever had while purchasing our new truck. He even sent us a video of a walk around tour of the truck we were interested in even before we went to see it. We were able to go in and purchase our Certified Pre-Owned Ford truck and drive it home the same day. We will glady consider Lasco Ford again for our next purchase.

We have picked out our last two vehicles from Garret Pooler at Lasco Ford! Both the sales department and service (Tucker!) are outstanding! Definitely plan on coming back over and over!!

Finally, a dealership where buying a car is relaxed and fun. Thank you Stevie Toth for the best service and smooth transaction! I highly recommend!

Emily Kerzka is a top notch sales rep at lasco ford in Fenton. She made my car buying experience fast and easy...TWICE. She is very knowledgable about the vehicles on the lot. Anytime I have any questions she always answers them in a timely manner. I would highly recommend her for anyone seeking to buy/lease new or used vehicles. Thank you Emily for the positive experience!

A salesmen named Dylan Carrol helped my husband and I buy the perfect car for our son to take to college in the fall. I have never experienced such a hassel free peace of mind when buying a used vehicle. He definitely went above and beyond. To make sure we were happy. Thank you for such a great experience.

We bought our 2017 F150 from Andy Klepoch. His attention to detail was highly appreciated. He took his time, did not pressure us to buy, and made sure we were 100% satisfied with the purchase. Thank you Andy Klepoch!! We will be back in 2 years for our next truck.

Lasco,
Online parts purchase and delivery was flawless. I highly recommend them for price and delivery.

I just purchased a 2011 Ford F250 Super Duty here. My credit was less than good and they gave me a very generous trade in value on my old truck. I would like to point out that Thomas Thompson was great throughout this entire process. He ensured that the truck was in perfect working order and even went back to get the system put back into english (it was in french). Bottom line, if you go here to get a vehicle ask for Tom T. He will take care of you.

Ben Willey, Jay Lasco and the rest of the supporting staff were excellent to work with. They were knowledgeable about the vehicles and were able to give me the best trade-in amount when compared to the other Metro Detroit dealerships I went to. I will be a repeat customers!

I was looking for the right car, but had terrible luck searching. Thankfully Dakota page helped me find the right car after all, a beautiful 2015 Chevy Malibu. 10/10 would buy again

Great deal and super clean truck. Kyle Brown sales is great to work with.
Thanks Lasco!

Ordering a Ford wheel trim from Lasco earned me a discounted price and free next-day shipping to the Delership in Fenton which I drive by every night. Good deal.

Lasco Ford is not an honest dealer at all. They are a bunch of crooks! All they care about is sales, not the customers. I advise anyone to make the right choice with your vehicle don t let them push you into buying one, be cause they don t care about you only the money! They are the worst dealer in Michigan, I don t care that they are the biggest.

Bought a new truck from Corey and Chad. They were great as well as the rest of the staff. Deal went smooth and was able to trade my older truck in at a fair price. Great job!

Would rate this place no stars if I could changed my mind I bought a car there in February everything seemed okay they did an oil change on it the first time I took it in the second time took it to a different place for the third oil change and found out that Lasco had stripped out the threads in my oil pan when I called them and don't with the service manager and the assistant manager for the dealership they both had every excuse in the book of how they couldn't have done it... Do not deal with Lasco Ford in Fenton they will not hold up to their own responsibilities for what they do

Sold us a car as certified pre owned with a broken headlight housing it was dark out at the time of purchase. They will not replace the housing. Additionally they do not sell the Ford extended warranty but an aftermarket companies extended warranty but they don't say that it is not a Ford extended warranty. The sales person was very nice but we were very dissatisfied with the service overall at this dealership. The service department was extremely rude and hung up on both of us as well. We had not even owned our car 3 days at that point. Also the service manager still has not returned any of my phone calls. I have purchased several Ford vehicles and have never had any issues like this. I would never recommend purchasing a vehicle from them, we will go back to the dealership we have been dealing with for years even though it is no longer local to us.

Emily was fantastic to work with. She took care of everything for me before I came in so I spent as little time away from my little ones as possible. Thanks for finding me the perfect new car!

My dude Kristian Kilpatrick is the man to see. He took care of my problems and had a answer to all my questions! Had a problem with a tire just recently and He went above and beyond for me when the sales managers didn t thank you Kristian he s the dude to see!!!!!

Top notch service all the way, from Emily Lorencz! Not only did she find THE EXACT CAR we needed but at a price no other dealership could touch. Make, model color, options - you name it, she found it and she even made sure that anything we were concerned about was handled to perfection. This girl never misses a beat and her communication...spot on. Do yourself a favor, call her! You won t be sorry.

Unethical Business Practices:

I m not someone who really takes the time to write reviews especially negative ones so for those reading this please understand, my experience had to be either extremely good or bad for me to take time to write about it.

With that being said, and with the obvious 1star review, my experience here was unbelievably awful. It started out well as I was working with two good salesman who were seemingly doing their best for their customer. They were friendly, down to earth, and enjoyable to work with. I saw the vehicles listing on CarGurus and drove two hours to see it. Once there I learned the following:

They ride with you on test drives
You cannot take it to your mechanic
Both are sketchy practices if you ask me but despite my hesitation, I went with it anyway.
Bad move on my part.

I paid $50.00 to have it inspected at one of their mechanics. I told them upfront when I spoke with them. I wanted to know if their asking price was negotiable. I was told that management works the numbers but they work with their customers. I was encouraged to come in and that we could confidently work something out. Second, I told them that if the inspection went well, I was buying the truck. No if, and, or buts. I was ready to buy the vehicle.

After sticking around until mid afternoon to get the vehicle inspected, we paid the $50.00, things went well and we were headed back to the dealership to make a deal. This is where everything went sideways. As the salesman left to talk his manager about numbers, another salesman comes over, snatches the keys of the truck I am now trying to buy off of the desk in front of me and hands them to another salesman who then takes a customer out to test drive the truck. I was confused and angry. What in the world kind of business is that? I literally visited two other dealerships the week prior where I was the one trying to test drive a truck that already had pending sales and was refused for ethical purposes. So why not here? Why not now?

My thoughts were I am sitting here in the office trying to buy this truck. We are in the process of negotiation. Bank approval already set which they know, I just invested $50.00 for that inspection and yet, this guy takes the keys, hands them over to someone else and they drive off ?

That set the mood for me to not want to do business anymore. After a short while the manager and my salesman come back out and the tone and expression on Alex s face was basically we aren t negotiating because someone else is here to buy the truck whether you do or not. They didn t move an inch.

They didn t consider my time invested to purchase the vehicle. They didn t consider the money I invested, they didn t consider the fact that I was a ready customer and was well to work with. And our negotiation was a couple hundred bucks, not thousands. I wanted them to come down slightly. They told me it was nothing personal just business. So with that mindset, this review is nothing personal just business. I am confronting their terrible business practices. Don t buy from here. Go to a dealership that wants to work with their customers more than make a percentage on their already marked up vehicles. Go to a dealership that won t snatch the keys of the vehicle your trying to buy and hand them to someone else in front of you. Go to a dealership where management considers their customers as loyal partners that come back to do business over and over again and if it means earning your business by negotiating a couple hundred bucks, they do it.

Absolutely terrible experience. I have never seen anything like it. On a positive note, the salesmen who worked with me were as shocked and disappointed as I was. I would have agreed to pay their asking price because I told them from the beginning I wanted a truck. But when they did that to me, I just couldn t see myself buying a vehicle from them anymore. Word to all those shopping for cars, go somewhere else.

Samantha Gutierrez is the woman to see when you are in the market for a new vehicle. She is kind, knowledgeable, and swift with the purchasing process. I have never been happier than I am right now with my 2017 Ford Focus. Truly an asset to this company & I will be back to buy another vehicle!

Customer service at Lasco Ford Fenton is beyond terrible. They will literally make you want to force feed yourself your own underwear until you choke and die. After death, you will awaken in purgatory where you will still be trying to get good customer service, because your like," I gave your guys so much money, why should I expect less?" but you keep getting transferred over and over again until you then, once again, get so frustrated you tear your underwear off your body at such a high speed it tears your under region causing rectal bleeding, then cram the underpants down your own throat, die again but only to awaken back at the service department waiting room in hell where you wait for 7 hours to get an oil change and they keep telling you it will be only a few more minutes so you keep waiting and then your phone dies and now you have nothing to do because their tv channel is stuck on c-span so you shove your phone into your frontal lobe, and yes you die again but satan says your not getting off that easy so he sends you back to earth and puts you at the end of the line of callers trying to get a simple answer and then you think to yourself, I know Ive done bad things in life, but I, a human being, born with such random chance, in a world where crushing a fly can alter the future of humanity, I do not deserve to waste my precious time with this.

I was told by the sales agent RJ that he got me approved for a car with a low down payment. When you get to the dealership the story will change. I drove an a hour each way wasting gas at $4.00 + a gallon.

They will lie to get you in the door!

Don't waste your time at this dealership all they do is lie and keep you there all day, they told me only reason I was getting such a low rate is cuz I had to get gap coverage and extended warranty, nevertheless that is bula bula. Then it took me a number of phone calls and 10 months before I finally got them to refund

I would recommend Dale Williams to any of my friends and family that are in the market for a vehicle.

Kristian Kilpatrick was the best salesman I have ever worked with. He answered all our questions and took lots of time with us. He made us so comfortable.

I needed a part for my daughter's Ford Escape ... the local dealer priced the part $50.00 higher. Called Lasco Ford to confirm it was the part I needed. Ms. Chelsea was very kind and professional. She confirmed the part and the contents of the box (job required a special tool, which she confirmed was included). Shipping was fast and actually, arrived early!!!

A very pleasant experience. Would recommend this dealership and Me. Chelsea to anyone needing help with a Ford Product!!!

Samantha Gutierrez was phenomenal. I ve never experienced such a kind hearted sales associate in a search for a vehicle in my life! Very refreshing, full of smiles, and made the process much more bearable than any place I ve been.

Thank you Lasco Ford!!! Your team was very professional and knowledgeable with the purchase of our newest commercial vehicle! We can't thank you enough for the time efficient transaction, knowing that our schedule was extremely busy that day. We are glad to share our experience with others and will definitely be back!!! Thank YOU again!

Lasco Ford went above and beyond to meet my needs. They have a customer for life. Thank you Andy and Ryan for putting the customer first and doing whatever it takes to make me happy.

They were so unorganized. Gave me a rental car for a loaner that was so dirty. Had to wait forever. They should be glad i love Ford motor company.

I called to inquire about availability and compatibility of a part I found online. Rep was very helpful and confirmed fit for my vehicle. Though the part was not available on site, he offered to order and expedite shipping, as I needed the part asap. Cost was reasonable and part arrived as promised. Great customer service

I had brought my truck in for breaks and an oil change. Lasco does full inspections of the vehicles they bring in. They found multiple issues that if I didn t know about I would ve driven it until it fell apart. They re thorough, and are more than happy to help you any way they can.

Kristian and Jeff were outstanding. They answered all my questions and helped me through the ordering process. My truck is perfect!! I highly recommend them for your vehicle purchase.

Kayla Medel made getting my first car a great experience! She went above and beyond to make sure everything was taken care of and that I got exactly what I was looking for.

Best experience ever. Will was amazing and finance manager Tina was incredible! I appreciate all you guys did. I sincerely thank you.

Great dealership! Chris Schram is friendly and honest.

I recently bought a new ford fusion from my salesman Chris Medal. He was very helpful about any questions I had and was very pleasant to do business with. He did everything he could to get me the car I wanted and the payment I could afford. I would recommend him to anybody that needs to buy a new car! Thanks Chris I will send people your way because I know u will work hard for them.

They had a part that no one else had. Everyone said it was on backorder. I was able to purchase it and get my customer back on the road fast! thank you

Will only purchase a vehicle from Rick Essenburg!! He is very trust-worthy and knowledgeable. Lasco is very lucky to have him on their team.

Just purchased my third truck from this dealer. Service is always top notch. From the salesman to the Finance Manager and everyone in between always go above and beyond.

I drove 65 miles to get to Lasco Ford in Fenton but it was "Worth the Trip." I had been shopping for an Explorer 2012 through 2014 with four wheel drive and a trailer tow package for about three weeks on Ford Direct which lead me to the Lasco Ford website. I got the vehicle I wanted, at a great price and a real shopping experience. I don't think there was a single person I saw at the dealership who didn't have a smile and a kind word to say to me. I had spoken to Janice Oginsky on my original call and she was truly dedicated to "Customer Service" without high pressure techniques and truly interested in helping me get the deal I was after. When a deal is approved they announce it over the PA and the salesperson and the customer go over and ring the bell in the sales office. I heard the bell ring 5 times while I was there and I can understand why it will be ringing many more times. It was truly "Worth the Trip" to Lasco Ford in Fenton.

Awesome trio of salesmen Will, Zach, and RJ full filled all my expectations great place to buy an American automobile

Excellent prices. Fast shipping. Great place to shop.

Dan Adams is a great customer service oriented and knows his product. Looking for a car??
See Dan Adams at Lasco Ford.

Outstanding.....A huge thank you to Dakota that helped me with my purchase. Great salesman and dealership. Will definitely recommend him to friends and family. Would also like to the thank finance department. A++++++++

Great place to work at just started here 3 weeks ago..nice and professional team to work with.thanks for the opportunity

I had a problem, and the fixed it for me promptly and respectfully!! Excellent customer service!

Very fast response.
Would order from there company again
Thanks Bill Luedtke

The customer service was great besides a few little things. I went to my bank to see if the direct deposit was set up it was not. Then it gets better. I bought a used 2008 truck wit 99k on it. It was in good condition. After i received it and took it home I noticed that it wasn't waxed but the inside was detailed nicely. I received new tires on it since the old ones were super old. When the new tires were put on I noticed the steering wheel was a little hard to turn. Thought the new tires needed a few weeks to break in. It turned out that the steering shaft was bad $480 dollars. Watch out for lasco ford they will make a quick sale with the vehicle not 100%. If you feel something is wrong tell them immediately dont wait.

Still have not heard back from them it's been 2 weeks. Just a bunch of bs.
DO NOT BUY FROM THEM.

Kyle Brown helped us over a few months to get our dream.teuck built... straight and honest, polite and professional.. no bs... great experience!

Warranty recall done 100% it was a 2 day repair needing an appointment. At the time of appointment I asked for a car to drive, "no problem" was the answer we'll have one for you. After I (early) dropped of my car I called back for the rental. "Sorry we are out of vehicles, you had to make an appointment for one"....warranty work was done perfectly and on time, I was a little miffed about the loaner car.

We went from owning an F-150 to leasing one, and Stevie Toth not only found the perfect truck for us, she made the process enjoyable. We now have a significantly lower monthly payment and a unique Pure Michigan edition that draws attention. Thank you Stevie for the great job of fitting the customer to the vehicle. I have bought from two other Ford dealerships in the area, one that was okay and one I would not go back to, but I couldn t be happier with the service at Lasco Ford.

I worked with Kyle Brown and coming in a did not have great credit at all. Kyle was very professional and did literally everything he could to get me into a reliable vehicle. He worked hard for around 7 straight hours to get me into my 2017 Ford Fusion. Best of all everything was in my budget and even with my bad credit I still had a say in what I wanted to drive off that lot. Can not recommend them enough! Go to Kyle he will take care of you!

If you have had an unpleasant experience here before, try it again. We were going to go to another Ford dealership but our son had just bought a new vehicle at Lasco and had a great experience, so we decided to try it again. It was great! Our salesman Garrett treated us just like he would want to be treated when buying a new car. He is knowledgeable, honest, and paperwork savvy. There was no pressure. The business manager Mike and financial person Nick, were also great to work with. It was the best experience we have ever had in buying a new car! We will continue to deal with Lasco from now on.

Purchased parts for my 2010 Explorer Sport Trac, parts department responded to my request promptly and shipped the items quickly. I look forward to ordering from Lasco Ford again.

There sales method makes it impersonal. Sales staff are like middle men, that have to go to the glass room for pricing. Went to another dealer to by a car.

Response: I went to another dealer and received the out the door pricing I asked for.... get this from the sales guy sitting at his desk, not from behind the glass bowl, third party. I do not see how providing an out the door pricing has anything to do with privacy laws.

Kayla Mangani is the greatest person I know. And! And! She had an awesome wedding!

Zach was incredible and made the experience as awesome as possible! He was very helpful and personable. I m traditionally not a fan of dealerships but Zach made it wonderful! Thank you Zach, keep up the good work, you are a pleasant individual to do business with!

Flo Z., Jessica Trice and Paul are such wonderful professionals at Lasco. They made me feel like I belong to the FORD family now. Didn't pressure me and made sure I got exactly what I needed when it came to my awesome new Explorer.

Keep up the excellent customer service!!!

I bought a used vehicle from them, and boy did they screw me over. I have no idea how their ratings are so good. Do not buy a vehicle from Lasco ford. I started have problems with it two weeks after I bought my truck, They lied to me about my warranty, than jerked me around for a week every time I called they lied, avoided, and said they would call me back. Do not support this company. I now have credit card debt because of them. Their customer service is the worst I have ever experienced, and they will do anything to make a dollar.

Great communication, knowledgeable, prompt shipping, Excellent transaction!

The gals at the desk are very polite. I have done 3 oil changes there and they never rotated my tires. This time I wa told my breaks were metal on metal and needed to be careful driving on them. They weren't.

quick and easy to do business with , totally recommended !

Purchased An Intake Manifold For My 96 Grand Marquis. I originally found the incorrect part # and ordered it. Upon VIN verification I was advised it was the wrong part and they promptly refunded my incorrect order and provided me the correct part # to order. Shipping was fast and parts arrived in great condition. Will definitely do business again with Lasco Ford!

Going through the process of acquiring a vehicle is let s face it, a drag. Not at here. We rolled in there in a 12 year old Prius looking to replace it with an SUV. They didn t play around and they valued our time and our money which is rare. We were never treated like a sale or even as customers but as valued clients which is equally as rare. Scott Skalaski was your sales associate and he was outstanding to work with. He actually made the whole process quite enjoyable while getting us the vehicle we wanted at a great price. I d come back here from out of state if necessary to purchase or lease another Ford. We have purchased new vehicles from Tesla in Chicago and Porsche in Ann Arbor the last year. While they were both great dealerships to work with the experience we had at Lasco was straight up A-MAZING in comparison.

Very excellent on line service and great quality parts and fast shipping and excellent customer service

I worked with Theresa and she was great! She stayed late on a Friday to make sure I got into what I wanted!

Ordered step bars for my New 2017 F-250. Great communication from parts department, great price and super quick shipping.

Go see Kyle Brown he's awesome I wouldn't buy a car from anyone else!!!

This is my 3rd Ford I've purchased here. I have dealt with Kayla twice now. Wonderful experiences every time.

I leased a vehicle from Lasco Ford last July. I won't ever go back.
I was in the showroom for over 6 hours waiting for paper work.At one point I said to my salesman, Chris Medel, that I needed to leave. He told me I couldn't because they had already taken ownership of my trade. I new it was BS, but I waited anyway. I am still kicking myself for that because I don't think i got a good deal at all.
The dealership was having a special where you got a $25 gift card from Home Depot if you test drove a vehicle and a gas grill if you bought. As of today, I have received neither. I have emailed my sales man a few times in the months since my purchase and get lip service. Then Chris had the audacity to send me a Christmas card asking for referral business, as well as making a comment referencing that he still owes me the grill. I don't need a gas grill, but it is the point that they didn't follow through.
Poor service and poor representation would lead me to believe Lasco Ford of Fenton doesn't care about their reputation.

DAN CHENEY is incredible!! I was in a tough situation on my previous lease where I was 9 months out and 5000 miles over on my contracted allowed miles. I wanted to maintain my payment without compromising the luxury equipment I was used too. Dan listened to what I was trying to accomplish and got creative and found a solution!!! He did all this during a time where he was extremely busy taking care of other customers.

My wife loves the car and that makes me happy!!

Placed an order online from their website that they cancelled without explanation. When I contacted them by phone to ask why my order was cancelled I got a very disrespectful man that said he could not ship my order after me paying almost $40 shipping because they only made $5 on our transaction. Very unprofessional business tactics for a Ford online parts dealership.

The service is terrible!!! Just to let you know i was there picking up a friend that was getting service!!! In my opinion he was treated like he was a burden to the dealership... if he wants to put his name on a review he can, but I won't do it for him..... if you worked as hard on fixing your service center as you do on fixing your reviews there wouldn't be any problems..