Lasco Ford Reviews

I purchased a used car a couple of years ago from Lasco and normally I write reviews right away but forgot. I would just like to say how happy I was with my experience. The salesperson was so professional and wonderful. I was given a very fair price for the car and have not had any issues with it since. I truly do believe that the people of Lasco are very honest. Being in the car business myself, I know how it works at certain places. There are places that buy cars from an Auction and rip people off. This was not the case. They were able to work with us on the trade in for my car that really was not worth anything at all but still offered me more than what it was worth. They were in the middle of construction which was a little bit annoying but did not affect my opinion of the place. When we got to finance we believe that they tried to jack the price up but fortunately my dad was aggressive and they got the deal back down to where it was suppose to be. I did however attempt to go to the service department shortly after purchasing for a tpms light and had to wait a couple of hours. Which was fine because I know how service works. The service advisor was not very friendly but overall I was very satisfied with the Salesperson, Andy. I hope that he is still there. I would buy another or all of my future vehicles from Lasco however I now live in North Carolina and would not buy another vehicle from up north because of the rust that accumulates on cars. Great experience, I highly recommend Lasco.

I wasn't really looking for a new truck since I still loved my current truck. But Lasco contacted me with an offer for my truck. So I decided to have a look.
Although my sales person Theresa Stechschulte never did tell me how to pronounce her last name, she did manage to find me a great deal on a 2021 F150 in Rapid Red, paid off my previous truck, took the time to explain all the new tech in my new truck and did all this fairly quickly. Ask for Theresa by name, but good luck asking by last name.

I would like to thank Dakota Page for a quick easy sale. Dakota was very helpful and accommodating of my hectic schedule, staying late on a Saturday to make sure we were taken care of. Thank you Dakota, and Lasco Ford.

If I could have left zero stars I would have. Needed my truck back on time. Made this very clear, when making the appointment, during the write up, and after several calls initiated by ME. I will never take another vehicle there.

Went for service and was relieved to work with someone from a dealership who wasn't pushy or condescending! They even washed my car!!

Outstanding sales and service. Ben Willey was our sales associate and he did a excellent job getting us the car we wanted and making all of the numbers work. Julie Cooper and the staff in the service department were outstanding. Couldn't be happier. AAA+++ Thank you

Typical car dealer but the staff was very friendly.

I always go to Lasco Ford of Fenton, because I always receive beyond a 5* from my service writer (Paul Hemmen) Great Customer Service Very Knowledgeable of all the products and vehicle's will continue to have my car serviced here. Paul Hemmen deserves a 5 star

Stevie was really easy to work with. It was my first used car purchase, first out of state purchase, and first not-in-person purchase. She walked me through the whole process, sent me pictures and videos of the car, and was up front about issues. She even kept me in the loop post-purchase with photos of the car getting loaded up on the trailer and continued to help me getting paperwork after the car was delivered. The Shelby is epic. Thanks, Stevie!

Purchased a used 2014 VW Passat this past weekend from Chris M (very eager and energetic). Two days later the check engine light came on, P2201 (NOx censor). Lasco refused to handle the issue; they instead suggested I have a VW dealership diagnose and handle. Spoke to Alex who only offered to help with repair costs if I bring the vehicle back to Lasco. Alex also informed me that they would still have sold this vehicle with the check engine light on and that they wouldn't have even ran a scan on it to find out the cause, that's total BS!!! What reputable dealer attempts to sell $16,000 vehicle with check engine lights active?

I expect to get this kind of response when purchasing from a private party but not a Name Brand dealership. In my opinion they should at the very least offer to repair free of labor charges.

I've had a great experience every time at Lasco. I am a newer customer who switched to Lasco because of my horrible experiences time after time at other dealerships. Lasco Ford and their team make the car buying/service experience a breath of fresh air in comparison to a couple of other dealerships I've been to. I just recently leased another Escape and Garret couldn't have been more helpful during the whole process. He went above and beyond - so if you're looking for a knowledgeable salesman (who isn't pushy at all) he's your guy! Thanks again!

Purchased an $8,000 2012 Ford Focus that had a 500 mile warranty, within that 500 miles the clutch started to fail due to the commonly know failure of the seal in the transmission leading to slipping dry clutch disks. They would not repair this for free EVEN though this obviously had been going on BEFORE I even bought the car. This PRE-EXISTING issue that had been "repaired" 3 times according to their service history will cost my OVER $700 to repair.

Did someone say lawyer?

Need a car Paul crow will jump through hoops to make it happen thanks so much paul

I just leased a 2014 F-150 and I had the most wonderful experience! I truly enjoyed working with everybody. I will absolutely be going back to Lasco when my lease is up :)!

Wasn't able to drive it long enough probably would have bought if there was a longer for extended drive time

Worst customer service you could ever imagine. Had an issue with a Lasco-"certified" used vehicle we purchased there two months ago. After giving us the runaround for two months and INSISTING we needed to bring the vehicle into the service department, they told us they were unable to help without even LOOKING at the vehicle. Why couldn't they just tell us that over the phone? Why did we need to drive the 42 miles to the dealership TWICE (first time we were told there were no service people available to look at it so we were told to come back) just to be told there was nothing they could do for us? When I asked why we had to come to the dealership, the manager claimed he didn't know "what the conversations were" before we got there today. Completely floored me that not ONE person took any interest in looking at the "certified" vehicle they sold us.

The first thing you need to do is find Jeannine. She is, hands down, the most wonderful sales representative to work with. Professional, detail oriented, straight shooter, and always willing to go the extra mile. I know for a fact that I annoyed Jeannine with my multitude of questions yet she never showed anything but an absolutely positive attitude. Beyond being fantastic at her job, she delivered on all her promises and was quick to reply back when I had questions or needed assistance. Metaphorically speaking, the cherry on the cake of deal Jeannine served to us was her personal delivery of the our new vehicle to our home. We brokered the deal over texting and brief phone calls which resulted in her sitting in our dinning room as we signed all of the paperwork! Honestly, this has been the most painless car buying experience my wife and I have ever had. Kudos to Lasco Ford for a fantastic car buying system and to Jeannine for an excellent experience.

I purchased genuine Ford all weather floor mats. Great product. Great communications and shipped to me fast.

Worst experience ever went to go think over a purchase over lunch came back salesmen/saleswomen were doing nothing and ignoring I do not recommend going to Lasco Ford for your purchase

Good price and fast delivery. My small town dealer couldn't even find the part. Will most likely buy more products here.

Really fast shipping and exactly what I needed! I couldn t get the part locally but these guys hooked me up quickly and at a great price! Thanks

We have been going to this dealership for our vehicles the last 4 years and have nothing good to say about them. The service department is a joke. It s so disappointing when we truly wanted to give our home town the business but will no longer have any vehicle service or purchased through them.

purchased floormats via ebay from Lasco Ford. best available price, shipped fast and free, they checked my VIN to ensure fit with my vehicle before shipping. all correspondance prompt and thorough. A+!

I purchased a Ford Focus. Great running car!! Excellent customer service. Dale Answered all of my questions. I highly recommend Dale Williams!

Good overall experience with Kyle. The process of purchasing a new vehicle was very smooth. Good Guy. Come see him!!

Have not purchased a car for many years, I went to Lasco Ford and received top notch service from my sales person Andy Klepoch, he was very informative, extremely helpful, and took time to make sure I understood every aspect of the car deal. If you are in the market for buying a car I would highly recommend no one other than Andy Klepoch. THE BEST! Thank you Andy!

Sam helped me here look at car buts did a amazing job listening to the details of want I need and wanted. First salesman I have met in a while that made me feel like that actually cared about what I was looking for and was very helpful. Very friendly comfortable enviroment

I can t speak highly enough on how smooth my recent purchase went. Blake & Garret we re both great to work with- from their communication to friendliness
I d highly recommend reaching out to these guys if you re looking to purchase a vehicle - you ll thank me later :)

Thank you so much for always supporting Lake Fenton Schools!! From buying an ad for the yearbook every year to loaning out caution cones for our drive by graduation this week, I always know I can count on Lasco - and Caitlin! - to help out. Thank you again!!

Emily at Lasco Ford is the best sales person I've ever had

It was a pleasure to work with Lasco Ford. They did not initially have the car I wanted in stock, but they promptly acquired it. I used the Costco Auto program, and was able to buy the car for less than Blue Book value without having to negotiate.

Great 1st Experience!

This was my first time going into a dealership to look into purchasing a new vehicle. Not only were all of the employees extremely friendly, they were also extremely helpful in helping me to find the perfect car. I was able to get all of the features I wanted in a new car and stay within my budget. I was also shocked to find out I could drive away my new car that same day! Thanks again Lasco Ford! I will definitely recommend you to others in the future :)

I wanted to not give a star, they take for ever to work on vehicles, customer service is nice but don't take your vehicle there to be worked on.

Above and beyond, truly. Chris Medel and the rest of the staff at Lasco Ford (Fenton) were patient, supportive, and went to great lengths to get me the deal I needed. This dealership ISN'T like the ones that just have a bunch of egos looming and strutting around. The people here don't act like they're better than you or make you feel like you have something to prove to them, they EARN your business. The communication and dedication from Chris throughout the entire process, well beyond normal business hours, was something I've never experienced with any other dealership. To Chris Medel, and everyone else at Lasco Ford, thank you.

Stay away from their service department. The techs are careless and the managment of the service department is poor at best.

My experience purchasing a new F150 from Lasco was fantastic!! The salesman was easy to work with. He listed to me and put together a deal that was exactly what I asked for. I recommended that a co-worker that wanted an Excursion reach out to Lasco as well. They had to drive from GR, but came into a meeting today thanking me for recommending Lasco.

Thank you Lasco team.

Friendly and courteous, but the techs should be scheduled to work later. Expecting customers to take time off of work for quick repairs is not very considerate, especially when the dealership created the problem in the first place.

i just bought a 2012 ford flex from lasco ford in fenton this is the best family car that we have ever owned it has more space then a suv and tv's in the headrest. The staff was extremly frendly and answered all of my questions before and after the sale. i would highly recomend lasco ford to anyone looking for a used car with low miles.

I ordered a small part, and mistakenly chose the wrong size. They sent me an email notifying me of my mistake, and gave me a phone # to call. They worked with me to get the right part. Wonderful service.

Great customer service and best prices on OEM parts!

Parts arrived quickly and were exactly what was ordered. Staff even reached out to us before shipping confirm the part so that we would receive exactly what we needed. I would highly recommend Lasco!

This was my third purchase from Lasco Ford, and I couldn't be happier, the sales team, and finance team did a great job! It was all done in a timely manner as well. Greg Reid and Emily K. did an awesome job getting me into the exact car I wanted. I had always drove GM vehicles years back, and after my first Ford I'll never go back, the quality is top notch. I will also add that the service department gets a five star rating! Lasco don't change the way you do things because you have a customer for life here.

I want to give a shout out to the parts department. On Monday morning I placed and order for a spare tire kit for my 2017 Mustang and Tuesday it had arrived and was in my car 300 miles away before 1:00 pm. That s great customer service. Thanks.

easy as it could get to navigate around for the parts I needed for my Ford Escape. Shipping was reasonable also especially compared to other dealers. I will definitely be back to buy some more.

My car salesman was Zach Burnash. He is the friendliest and hardest working salesman I have ever had the pleasure of working with! Him and his team went above and beyond to get me into my new vehicle. I couldn t be happier with my new car and my kids love it too! Thanks Zach and Lasco Ford!

Service is always great! Michael Bailey has sold many cars to my family and is always so friendly and provides a great experience.

Lasco Ford was very easy to work with. I ordered something online and they were very responsive, reached out to me within minutes to ensure my vehicle was compatible with the part I ordered. The item was shipped very quickly and they sent a followup email to ensure everything was good. This is great customer service and I will be doing business with again.

Still waiting to see? Vehicle has been with them since last Monday. (Full week) It was supposed to ready on Friday. Paid the bill, picked it up but the problem wasn't fixed. Took it right back and I'm now waiting for what happens on Monday?

Service Manager, Tucker Blaney has been great!!! Tucker has been doing his best to get answers to the problems. He has been very reassuring and professional.

I'll be able to give a more accurate rating once the vehicle is fixed.

GREAT DEALER, GREAT SERVICE AND HIGH QUALITY PARTS...AT EXCELLENT PRICES

I have always had a hassle free experience with Lasco Ford. Parts are genuine and shipping is fast. Prices are also very competitive. I would highly recommend

I bought window sweeps for my 1990 ford f150. They were a great price, great product that were shipped fast and fit perfectly. Thank you Lasco Ford.

I would have rather used creiglist I havnt had my car for 4 months I have took it in 3 times twice for the same problem

Very quick response to my needs and service was completed in very good time.

I m probably one of the most difficult customers to deal with. My sales person Jeff Long did an excellent job of helping me order the truck I ve always wanted. The man has great patience!

They worked out our deal on our new vehicle and everyone was so nice and not once even though it was almost 10 at night did ne one complain.

We had a great experience with Chris M. On my wife s new Expedition! From start to finish he took care of us and worked on a great deal. They did things quickly and kept us up on everything throughout the process. Thanks again Chris and the team at Lasco Ford!

I had a wonderful experience at Lasco Ford in Fenton! Richard was my salesman and he was AWESOME! This was my first car purchase and he made me feel educated and comfortable. When test driving cars, we came across a vehicle that had a bad sound when you turned right. He said he did not want to sell me a bad car and we turned back to try out the next. I thought this was outstanding of him. Thank you Rich and thank you Lasco.

I worked with Rick Essenburg on getting into my new Flex. He worked with me every step of the way. After trading in my Town and Country, I am very happy with my Flex. Thanks Rick and the Lasco team!

Great to do business with your team. I like the vin verification step to ensure accuracy. Prompt acknowledgement of my order and prompt shipping. Nothing beats OEM parts at a great price with great service!
Thank you,
G Allen

They have awesome prices and the salesman know what they are doing. Ryon in Parts was beyond helpful in finding parts specific to my vehicles needs and ensuring I received all hardware necessary for installation. Truly a standout guy, and a great crew there. Highly recommend doing any type of business with these guys. Bravo Zulu to you guys.

I wish google let you do zero stars The dealership had fliers in the mail. You match cars in a row on the flier then you can possibly win money or a TV, or a smart watch. So I took mine in to see if I won anything. Of course the salesman trys to sell you a car. I expected that much of course. When it's found out I won a smart watch I am told they don't have any and to please come back the middle of the following week. No problem, so I return and am told they again are already out of them. They will have more in on Friday but it's first come first serve and I should get there first thing in the morning. Seriously, so now because they have no foresight to stock enough watches not once but twice, and maybe a third time if I'm not able to take off work just to pick up a watch at the crack of dawn instead of going to work. It's probably some cheap junk watch that most likely does not format correctly as its some bulk buy from some sleezy importer from a 3rd world country. However the sad part is not just they waste their potential customers time with errands to run around in hopes of getting what they advertise. It's that the saleman was such a nice guy and the cars seemed nice that I was actually considering buying a car now when I hadn't any intention of doing so. But after this experience I would never buy a car from Lasco Ford. They should not run advertisments like this anymore because it's only driving potential customers away by making a vehicle purchase which tends to be a bit of a hastle to deal with when your in the mood to buy a even bigger headache.

I highly recommend going to see Rick Essenburg. Great guy to work with. Very knowledgeable, friendly and hepful.

Never had such a difficult time buying a vehicle in my 32 years of life. I ve got great credit and actually have cash for my purchase. Was passed around to 3 different salespeople. Asked for a sales manager and my request was refused. I understand that the vehicle I wanted to purchase was in high demand but the last salesperson was very rude, her name was Stevie. Dakota tried to help me but seems he was just to busy and he tried to hide the keys but the vehicle was sold before I got there as I m an hour away. I appreciate his efforts to help me out and make a sale. I guess I ll just shop at another dealership that wants to help me make the purchase. Unfortunately I d highly suggest shopping elsewhere.

Bad follow up and even worse runaround because of managerial decisions.

It s very good product, very nice seller I recommended

Thanks

I have known Chris Schram for a very long time. He is honest and knowledgeable and I will definitely be looking him up when I am ready to trade my car. Go see him if you looking for a vehicle .

Ben Willey is dah bomb!! Got a great truck at a great price! He rocks!!

UPDATE 2: I received an email from Lasco on Sep 4 saying it was handed off on Sep 3. Totally different than what I was told by the person that called me today.
UPDATE 1: Lasco contacted me and said FedEx picked up the package on Aug 30. They don't know why it wasn't scanned by FedEx until Sep 3.
ORIGINAL REVIEW: Ordered part online. They closed the order and sent a tracking number saying it was shipped at 11:52am on Aug 30. FedEx finally receives the part at 7:08pm on Sep 3. First and last time I will order from Lasco.

Went to Lasco Ford in Grand Blanc last Wednesday and bought a 2006 HHR. The HHR worked fine for about three days then it started shaking and stalling out. It went through 8.75 gallons of gas in 80 miles. This type of car usually gets about 23 mpg. Went back into Lasco on Saturday to explain my situation. Talked to one of the managers named Mike. He said he was going to go see if he had any loaner cars and would only be five minutes. After two hours he comes back with a cigarette in his mouth like we have a key but no loaner car. I explain to them that I do a paper route so my livelihood depends on having a reliable vehicle. Mikes response was well just baby it on the route and bring it in Monday morning. If anyone knows anything about a paper route you know you cant baby a car during one. Needless to say the car broke down on me on Sunday morning in the middle of my route. I ended up having to pay money out of my pocket in order to pay someone to help me do my route. Not including the fact that my boyfriend had to do our other route on foot and that route is definitely in one of the worse areas of Flint. I go into Lasco on Monday and explain to them that the car needs to be towed in because it broke down. They tow it in and say well we don't have enough time to get to it today we will have the service department look at it first thing in the morning on Tuesday (today) and it is now noon and they still have yet to contact me at all. This dealership is the worst place to go for a vehicle. I will NEVER recommend them to anyone.

Sam was awesome and helpful! I highly recommend her to anyone that is thinking about starting the buying process of a new vehicle! She makes it easy quick and simple!

Awesome Ebayer! Found the part I was looking for from their Ebay Store. They made every effort to ensure I was ordering the right part for my car. I really appreciate this level of customer service. Not to mention the super fast shipping. Received it way ahead of schedule. Thanks Guys!

We rented an Expedition while on a trip over Thanksgiving week, really liked it, so we started researching online. Lasco Ford kept coming up with the best inventory, and prices, so we reached out to them while still out of town. Their online rep Emily Krezka reached out to us, helped us find what we were looking for, then went above and beyond in trying to pull off a surprise delivery. Their pricing was great, and Emily is fantastic to deal with. Definitely recommend them !!!

Bathrooms were clean, just like the F150 Michael Bailey found for me. Would recommend.

Great pricing and quick shipping. . Bed mat and floor mats came in and look great.

I had an amazing experience with leading my first car. Kayla Mcnutt and Ben Willey were fantastic at there job and had plenty of knowledge in the field. They helped me get exactly what I wanted for a great price and made me feel comfortable to come back any time for questions and services. 10/10 would recommend them if you re looking to not be pushed into purchasing, very chill people there at Lasco .

I bought a fusion from Ben Willey a couple years ago and I can tell you know Ben knows his stuff. He gave me a great deal and is easy to work with! Thanks Ben!

I received my order quickly. I was impressed that the company sent an email verifying the vehicle make and model, prior to shipment.

Had a great experience with Dan Adams is a very intelligent and professional man!

I loved working with Dakota and the Lasco Ford team!

Extremely satisfied with the service provided. Parts were ordered and delivered faster than local dealership could get them. Will absolutely continue to use Lasco for future purchases.

New car purchase

I was so pleased with my experience with Lasco Ford on my 2012 Focus lease that I kept visiting for regular maintenance service. Those visits just further reinforced their dedication to customer service. I remained so happy that I knew that they were the ONLY choice for the dealership I wanted to work with on my New 2014 Fusion Hybrid purchase.

I was visiting for an oil change when I decided it was time to take a test drive. By random luck, I was introduced to Charlie Burgess and we went for a test drive! It was as if all the cards fell into place and I walked out with my new car 'in the works'. I took delivery within 3 days.

Charlie was simply the biggest help and easiest going Sales Consultant that anyone could ask for!

My positive experience with Charlie, and continued positives with Lasco Ford, will keep me a loyal customer.

I also happen to LOVE my new car!

Chris and Kayla Medel made this the easiest car purchase I've ever done. From the test drive to paper work it was simple and smooth. I highly recommend dealing with either of them for your easy purchase at Lasco Ford!!!

We worked with Stevie in sales and Steve in finance and they were both INCREDIBLE. I manage people in the sales/service industry so I have high expectations and they still exceeded them! Stevie first introduced herself with a video about a month ago when I inquired about a truck. I immediately showed my team and they said - you better buy a truck from her, she s awesome. She was thorough with details throughout the entire process. It s my husbands truck but I handle the finances, Stevie and Steve did a great job adjusting to each of our personalities to get things done. Steve offered us some warranty products, he made sure we were informed & found what worked best for us. Thank you for the service you provided - we love the new truck & will be recommending people.

Best Service Department around! Also, very low prices! I will be back!

I have purchased 4 Escapes from Lasco Ford and have always been very happy with the service I received. I have to say that the new service center is very different from the old one and will take some fine tuning to seem as personal as the old one. I recently took my new 2015 Escape Titanium in for what I thought was an air leak in the drivers window. I was given a loaner and was able to keep it until my car was done. I was surprised to find Tony, who always took care of my cars and made sure everything was done right, is back. He cares very much about the people he takes care of. He made sure that everything was right, even when the repair was more than what I or they thought it was. Tony called me every day to let me know where they were with solving the issue. Thank you Tony!! I always know I am in good hands when you are there. Problem solved!

I brought my car in for an oil change & Miguel handled my order. He was so nice & friendly it really made the whole experience wonderful!

Lasco Ford is, hands down, the best dealership around. Literally something for everybody there. Talk to Dan Adams. He is a big help!