I had an amazing experience at this dealership in Farmington Hills. The staff was friendly, knowledgeable, and professional. They answered all my questions and made the car buying process a breeze. I never felt pressured or rushed, which was refreshing. The quality of their vehicles is exceptional, and the prices are competitive. I would definitely recommend Suburban Imports to anyone looking for a great car buying experience.
I recently purchased a vehicle from Suburban Imports of Farmington Hills, and I couldn't be happier with my decision. The sales team was friendly, knowledgeable, and not at all pushy. They patiently answered all my questions and helped me find the perfect car within my budget. The entire purchasing process was smooth, and I appreciate the level of professionalism displayed by the staff. I highly recommend Suburban Imports for their exceptional service.
Suburban Imports of Farmington Hills is a highly reputable dealership with a wide selection of vehicles. I recently purchased my dream car from them, and the whole experience was outstanding. The sales team was knowledgeable and helped me find the perfect vehicle to suit my needs. The entire process was seamless, from the initial test drive to the final paperwork. I cannot recommend Suburban Imports enough for their exceptional service.
As a customer of Suburban Imports of Farmington Hills, I can confidently say that their service is excellent. The staff is knowledgeable, friendly, and always willing to go the extra mile to assist. I have purchased multiple vehicles from them and have never been disappointed. The whole process, from browsing their inventory to signing the paperwork, was smooth and hassle-free. I highly recommend Suburban Imports to anyone in search of a reliable and stress-free car buying experience.
I recently purchased a car from Suburban Imports of Farmington Hills, and I am beyond pleased with my experience. The staff was friendly, patient, and extremely accommodating. They helped me find the exact model and specifications I was looking for, and the pricing was fair. The purchase process was smooth and efficient. I would highly recommend Suburban Imports for their exceptional customer service and quality vehicles.
🚗💨 I had a wonderful experience at Suburban Imports of Farmington Hills. The sales team was incredibly helpful and made sure I found the perfect vehicle. They provided excellent customer service, with attention to detail and efficiency. The entire buying process was stress-free, and I am extremely satisfied with my purchase. If you're looking for a dealership that values your time and provides top-notch service, I highly recommend Suburban Imports.
I cannot express how delighted I am with my experience at Suburban Imports of Farmington Hills. Their team provided outstanding customer service throughout the entire process. From the moment I walked in until the moment I left with my new car, I felt like a valued customer. The staff went above and beyond to address all my concerns and ensure I was completely satisfied. It's rare to find a dealership that truly cares about their customers, and Suburban Imports is definitely one of them.
👍 The customer service at Suburban Imports of Farmington Hills is top-notch. The staff is always friendly, helpful, and dedicated to providing the best experience possible. I recently purchased a car from them, and the process was smooth and efficient. They guided me through every step, making sure I understood all the details. I am extremely satisfied with my purchase and the exceptional service I received.
I recently had the pleasure of doing business with an amazing dealership located in Farmington Hills. The service and treatment I received were outstanding. The staff was attentive, professional, and truly went above and beyond to ensure my satisfaction. I am extremely happy with my purchase and would highly recommend them to anyone in the market for a new or used vehicle.
I e-mailed Suburban Imports about a blue 2018 Mazda CX-5 sport with 20,000 miles they had for $18,998. They said it was available and ready for a test drive. I arrived 50 minutes later. They said the car was not available but they said a red 2018 CX-5 sport with 20,000 miles was available for $20,909. I said I would pay $18,998. They refused. That's bait and switch. The two vehicles were identical except for color.
I liked the salesperson. The management is pretty shady though for these types of practices.
NO STAR...If there was an option to not select a star to rate them then that would be it, because 1-Star is too good for them. I made an out of state purchase on a vehicle I saw online. They were responsive when I was seeking to purchase the vehicle, but after I made the initial down payment they were non-responsive. Which is shocking to have to force giving money/business. I worked with Chris Clark - who was my sales agent, Mike Rogers - Chris's Sales Manager, and Brian Plauman - Finance Officer.
After my down payment was made, I was told that they would like to see if they could do better than my lender and Brian would be in touch with me first thing in the morning. There was no contact from the dealership at all that next morning. I started calling at 10am to get answers and never once could I get Brian, Chris, or Mike on the phone. The receptionist kept transferring me to their land lines where I would go to their VM, not telling me it was their day off. I later left the GM a vm and he returned my call and got me with someone who could give me the purchasing agreement I needed to send to my lender. This person extended using their lender Capital One, but I stayed with mine because they do not do electronic doc sign, so it was going to be another 2 days of sending paper work back and forth. However, it ended up being longer anyway because all the needed information (where my lender needed to send the check) on purchase agreement was omitted and the dealer wouldn't answer/return BOA calls for 2 days delaying the process even further. Then when I completed all documents by the dealer and lender, I called to confirm if I was good to release my carrier to pickup my vehicle and Mike Rogers informed me that they haven't received my paper work (dealer still had to overnight documents for me to sign) nor payment from my lender (BOA). What is interesting is BOA confirmed through tracking their overnight delivery that they had the check for 7.5 hours in their possession from the time that they told me that they didn't. I received a phone call from my sales agent the next day letting me know that everything is good to go and when will I pick up the vehicle as if a carrier is sitting waiting on his call. I informed him I didn't know because they had been dragging their feet and I have had to push him back from when I originally thought all should have been finalized. And after I said that he changed his tune to just let me know when it is scheduled so I can have the vehicle washed and ready for pickup. This was on a Saturday, which I notified my carrier right then. But he couldn't notify me of my exact pickup day until Monday. I called my sales agent at 4pm and left him a voicemail and text message concerning my vehicle scheduled pickup for Tuesday and that I need 30 day tags placed in glove compartment of vehicle. I tried again to reach sales agent starting at 7:30 am Tuesday and never received a call back. I then called carrier to ask him to make sure they show him 30 day tags and carrier informed me that he already has picked up my vehicle from Mike Rogers and it was not washed, stickers not removed from it, and he initially gave him the wrong vehicle...right make and model, just wrong color (WHO DOES THAT?!?!). And to top it all off no 30 day tags are in the car, so there is nothing I can do with the vehicle...can't even take it to get it detail. I tried calling/leaving voicemails again all day to get them to overnight me a 30 day tags to once again no response (not even from the GM this time).
I know I wrote a lot, but I want you to be prepared if you decided to do business with them as to what could happen. If it wasn't for the fact I was looking for a custom color that they had I would have canceled the deal all together. I just pray that nothing goes wrong with the vehicle and their maintenance department isn't as bad as their sales and finance.
Trusted Nissan dealership for my purposes. Service & sales personnel are really great.
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