Lasco Ford Reviews

Needed a passenger side mirror for my car. The communication between the staff and myself was great. Shipping was expedient. Got exactly what I needed. Thanks for the great service.

I had the most amazing service from Nicole W. at Lasco Ford. She was helpful, engaging and work very hard to make an issue we had 150% better. Haven't worked with someone this good at a car dealership service center in years! Nicole's #1 service and follow thru would certainly convince me to not only return to purchase at Lasco but also to recommend the dealership. Thanks Nicole for the VIP treatment.

Lasco Ford was awesome!! I'd recommend to anyone to go and ask to speak with Kyle Brown. He was very courtesy and knowledgeable. I'll definitely continue to buy and work with Kyle and Lasco!

Lasco Ford is a dealership you can count on for a fair price and amazing customer service. Samantha Gutierrez is an outstanding salesperson and will work to find you the very best deal.

Great customer service and very fair price. Sean Fortner was my salesperson and he was very pleasant to work with. The impression that I got from Sean is that he Genuinely cared about my best interest and was very respectful. I also appreciate that Sean Fortner was very patient with me, and helped me to explore options instead of just rushing a sale.
I also talked to Paul the floor manager and he was also very nice and treated me very well. I very happy with the service and my purchase.

First off A Friend of mine referred me and said that you guys would hook me up.. Well what I didn't expect was it to go so easy.. I not only got a vehicle that I could afford but it is within my monthly budget and I have a few extra dollars at the end of the month for fun with the family.. I wasn't pushed into buying something I didn't want and best of all I was able to put next to nothing down. Plenty of brownie points from the wife lol... Thank you Andrea from the Goodpaster Family I appreciate everything you have done for me...

we had went there and bought a pontic G6 the price on the car was 6,000 when were done and walked out the door it total 8,000 i had ask them if they would change the the intry key pads that goes on the key ring they told us no they couldnt one did not work and the other one quit working we took the car in for the free oil change and they told us the disk was scared put a green sticker on it for it to say ok the battery was bad and the tires are to the wear bars when they sold us the car they didnt even insepct the car they said they did but the oil change was not changed they are not as honest as there avertising and what they tell you i would love to talk to the one that is over eveyone in lasco ford my name is francine boone and live in burton thank you have the owner call me

Samantha Gutierrez did a great job when I was looking for a new vehicle. She is very personable and knows how to connect to her clients. I could not be happier with the service I received from her

I worked with Madison Larkin to try to purchase a vehicle. The dealership didn t have one that fit my needs and budget at the time, but she was so informative and accommodating. Very helpful and kind

Called to set up an appointment with them in the morning said they would hold the car got there this morning and they said "Oh we just sold the car last night" yeah right whatever wasted my time and I drove like 1 hour and a half to get there don't trust these people

Great place to get ford genuine parts excelent costumer service , very happy with them. AAA+

Excellent service, especially after I was treated poorly by another Ford dealership; treated poorly by the dealership that I have purchased my last 3 cars from over the last 20 years.

Cody and Megan out at Lasco definitely made it right, I got my service taken care of more expediently than I could have hoped for. The staff out at Lasco is extremely friendly and very professional, I look forward to doing business with them in the future.

Scott Skalski was great. Really glad we got the wife a new vehicle from there. Go see Scott.

Very dissatisfied. Signed papers for my vehicle at 6,500$. Went through whole process got to the financial department and they had tried adding 3,000$ to the retail price as "they wouldn't make money on the deal at 6,500$" watch what they tell you to get you into the door. They wanted 9,500$ for a car they had publicly listed for 6,500$
Not once did a manager, or the sales representative apologize or try to be sincere about it. The sales floor manager Alex even stated himself to my mother and I that " they approved the addition of 3,000$ to the retail price to make profit off the vehicle" very dissatisfied. Will not walk through this dealership. Let alone a Ford dealer every again

Not sure what it is with Ford, but making a service appointment means nothing. You make an appointment a month in advance, then it sits an additional 2-3 weeks in the parking lot until they even look at it. If you re booked out a month, why should I schedule anything to begin with? Why can t I just drive my car until you have the capacity to look at it?

I had an amazing experience. Gabriel was extremely helpful and just alot of fun. I would highly recommend him to any of my friends or family who is thinking about buying a vehicle here.

No hassle ordering, parts shipped and received in good time. Will use again.

Initial drop off of my car was very nice, the service gentlemen were accommodating and great, however once I received the call my car was ready to be picked up it changed. I went that night at 7:15 when I was out of work to drop off the loaner car and get my car, however the service department closed at 6 and the sales staff were very off putting and did not want to help at all. I stood in the lobby for 15 min waiting to be helped while the person who finally greeted me was sitting on her phone. She asked for me to leave the loaner car with her even though she could not give me my car?? ( I need the loaner because you have mine). I then left and called my service worker, I left him a voicemail explaining what happened and asking for a call to discuss when I can pick up my car. No call back, around 5:30 the next day I gave him another call and left another message explaining I was at work I wouldn't be out till after they would be closed , I asked him if he could call me to figure out when I can get my car again. I also asked if he could leave my keys with the sales team so I can pick it up after they are closed, and to have someone call me if they do this. Still no call. It has been two days since my car was ready and no one will work with me AT ALL so I can get it! Not even a call back. Here's hoping today goes better!

My next attempt I arrived and service was closed yet again. The new front desk girl in sales was surprisingly pleasant this time and instead of telling me she couldn t do anything like last time she actually went looking to see what she could do. She came back to let me know someone was working on getting my keys and they would make sure I got my car.

I sat waiting for a little and a man came out asking questions about what car it was so he could find it. He was very nice and seemed to really care . He brought me my car and keys and apologized for the whole issue I was having . He personally took it on and made sure I was happy. He even asked for the name of my sales rep who wasn t answering or returning calls.

The man who helped in the end was the owner , and he was great . He made sure I was taken care of and I appreciated that.

Chris schram is awesome! Very helpful and knowledgeable

We worked with Garrett and he was amazing! Super professional, knowledgeable, helpful and patient. You can tell he really loves his job and it show when he works with his customers - not your typical salesman! I feel like we got a great deal and he was excited to help us. I would recommend him to anybody.

Worst service dept. I have ever been to. 7 days to get a recall done. 1 update in seven days. Last time and dime I will ever spend at that dealership.

Ask for Dale at Lasco, he ll take care of you. Great service and the best prices that I have found. Their warranty program on approved used cars is worth it alone.

Have gotten two cars at this dealer ship from Ben Willey and have the best sales experience in my life. I'm 74 years old and delt with many sales people, however none better than Ben Willey.

I've gotten my oil change, etc, at this dealership a few times, but today will be the last. The service was poor, with the person writing up my order also fielding phone calls, making it impossible for me to ask any questions. Then they took quite a bit of time after my car was done & pulled outside to finish writing up the order so I could check out.
I was taken aback at the price, which was nearly 50% more than I had been quoted, and noted that the estimate that the receipt said I'd signed for was wrong. When i raised the issue, I had another wait while the cashier sorted it out - they dropped it to what i'd originally been quoted, but acted like I was being a PITA for noticing and insisting the original estimate be checked.
As i drove away, I was seized by a volley of sneezes and wheezing, along with watery eyes... they had left me a "courtesy" scent packet without asking, and the chemicals in it did not agree with me.
All of this has left me knowing that I will be looking for another dealership to do my service work.

** Edited to note that the dealership reached out to me after this review was posted. They apologized for the scent packet left behind without my approval and offered to clean the car. They also pledged a free oil change. These gestures signal a willingness to make things right, and that is appreciated.

This is my second experience with Janice and it was great like the first time. I drive 100 miles round trip for the excellent service. She is fast, efficient and very friendly. She went out of her way to meet all of my needs. I will definitely use her services for my future purchases.

Chris Medel went out of his way to help me. Did everything and anything he could for me. He s really helpful and he knew exactly what I was looking for. Thanks to him I m absolutely in love with my new car.

Did not expect to walk into such a rude experience today at Lasco Ford. To tell someone their bad choice on a previous vehicle when trying to lease a brand new one is just ridiculous. Didn't even show me one truck before declining me. I was there for less than an hour. Didn't see one vehicle, but the financing manager or who ever approached me with no intent of helping at all. I feel bad for the sales guy because he was nice and wanted to work with me. Unfortunately I cannot say the same for the manager who was rude to me and didn't even give me a chance. But explained enough to me that other people who aren't so upside down in a vehicle can make the purchase better than myself. She was absolutely unreal, didn't stay longer than two minutes to argue with her.

Ordered a new grille for my ford edge. Received it very quickly but there was an issue with it. I notified them and they sent me a return label without any hassle. I wad told they would ship rpl item once they rcvd notification that original part was on way back--which they did. Rpl order was perfect. It was so nice not having to argue with anybody about getting a rpl part that i did not care if i had to wait a couple extra days to put grille on my car. I would absolutely order from them again.

I was in the market for a F150, Dakota Page really helped me find what I was looking for and helped me stay in my price range. I will definitely be going back to him in the future. Very friendly and knowledgeable.

Stay away from this dealership, they claim to be "wholesale", they buy cheap at auction and sell for "good" KBB, so you think there is a deal. There is no good about them they claim a 172 point inspection, I've been doing my own 172 point inspection for the past week to bring the car back to normal. I went to the dealership early in the morning to unmask possible cover-ups and still got taken for my money. I should have walked away when the tire was flat, or when the battery was not the right battery and was too tall, not secured and started melting a mark on the underside of the hood, because it was arcing I found out later, I thought it was kind of comical when I made my salesman fumble on his words when I asked for a simple battery tie down that he could not supply, because he claimed the car was too old. Again this was little to me, so it wasn't a break over the car just yet. It was snowing badly so I didn't get a chance to crawl around the car but it was very clean... on the outside. They leave the gas low on purpose so you can basically play roulette on the test drive, and can't get a full warmup/ experience. They did change the oil, that was nice of them but it was a thicker viscosity than intended to cover-up possible noises that the valve train is showing wear on, I found this out when I changed it back to the 5w-20 that the cap calls for. Pulled plugs and coils just to see if anything was actually done, which I knew it wasn't because they had an aftermarket coil in a box in the back of the trunk, not even oem and found 3 AC Delco plugs and 1 champion, on a FORD vehicle remind you. They also didn t even fill up the car that I just forked over hard earned dollars for. Now granted it is a used car, and everyone knows what used cars entail, but I would expect these tricks from a shady craigslist add, not from a so called reputable FORD dealership. I cannot stress enough do not give this dealership your business, you will be sorry. I'm not claiming to be a mechanic and I'm very much new at working on cars and spotting flaws on used vehicles but really be careful, like the old saying says if it's too good to be true it is.

My wife and I had committed not to buy a vehicle for another year, as our Traverse only had 39k miles on it. We were just looking. It was a snow covered Lasco Ford new car lot. Our salesman Corey was outstanding in getting snow off of 3 vehicles. My wife had done the webpage look up, so we knew what we were looking for. Corey was patient, knew his products, and most important to us - the Ford rebates available to us. We decided while at lunch, what we needed to walk away, as new vehicle owners. Lasco and Corey made us an offer we couldn t give up. We purchased the new Escape AWD that day. By the way, I was a dealership Finance Mgr for 13 years, but didnt mention that to Corey. We were handled with the utmost professionalism by Corey and the Lasco Staff.

I leased a new car through Lasco yesterday. I was very hesitant due to the stereotypical car salesman pushiness but I was very surprised. What an amazing experience all because of Dakota Page! He was kind, patient, and very informative! He guided me on all questions I had without being pushy! He showed me many different plans that I was able to choose from and helped me figure out what was best for me. I highly recommend using him to guide you on your experience. When it s time to go back in 3 years, I will be calling Dakota again!!! Thank you for making it a great experience.

I had to get a new car because my Focus had the known transmission issues. Garret, Chris M. and Alex (the finance side) were all top-notch. They all put up with my frustration and pretty poor attitude about the Focus situation and went to bat for me. They found me an excellent CPOV vehicle, helped me on my trade value and worked tirelessly to get my deal done according to the terms I was asking for in a payment and vehicle price. I left the dealer in a vehicle that is amazing and they were beyond patient with me. I would highly recommend this team and this dealer! I m so thankful for how they helped me out in a tough situation!

I have just purchased a new truck to me from Lacso in Fenton and I had another great experience with them. Andy Klepoch was on the ball and took great care of me thru the whole process. This is my second vehicle with them and they have a life long customer. Great group of people, great selection, and great experience.

Great deal on my car, Service takes some time waited well over an hour for an oil change and tire rotation. Staff were nice. Some of the more veteran salesmen were rude, but overall the staff were great.

I'm very thankful that I went to Lasco Ford. Kyle Brown was great, he was very respectful, polite and did everything possible to get a deal done, which we did. Thank you very much kyle!

Kyle was wonderful to work with! He is super knowledgeable and willing to get his clients the best deals! I would highly recommend Kyle and his team at Lasco Ford!

They were amazing. They were so fast and professional that we will always go back! Thank you again for such great service!

Lasco Ford Parts took the extra time and care to make sure that the part I ordered was the correct part for MY car. They were very quick to respond and gave me the confidence to know my order mattered. I WOULD recommend them to a friend, and I WOULD order from them again.

Just as advertised and delivered quickly. I'm a happy customer.

Kyle Brown is amazing! If you re looking for a new car I would definitely recommend going to him! Very personable.

Product from Lasco Ford was surprisingly in good condition when it arrived , (was shipped in a clear plastic bag)The packaging was ripped and torn and the mounting screws could have fallen out, in the future this type of part should be shipped in a box. that said part great, packaging not so much

If you are ready to buy or lease a car, Kristian K. is the person you want to work with at Lasco Ford! Friendly, knowledgeable and honest! Doesn t get much better than that!!

Dan Adams is amazing! Best guy I've met and helped me get exactly what I wanted

Kayla Medel is absolutely amazing to work with. She made my car leasing experience a breeze. I love my 2017 Ford Escape & I love Lasco ford. Amazing customer service. Thanks again Kayla.

I was very pleased with my experience at Lasco Ford. I was hesitant about trading in my car but Chris Schram really took care of me. He worked very hard at getting me the best deal. The process was a little long but he was very patient. It felt really good leaving the dealership in a brand new car. I will definitely recommend my friends and family to him. He's the best!!!

Lasco Ford is so lucky to have Dan Adams on their team he is the BEST sales person I have ever met !

On Monday 10/5/15 I took my Escape in to have and oil change and tire rotation. Tammy was my service writer and I have NEVER had BETTER service!!

Me and my husband live a few hours from Lasco Ford. Kayla was great to work with. There were a lot of phone calls and emails exchanged but she was patient with us and we got to get an amazing family car.

Was told i was buying a certified vehicle,which came with free oil changes,called to get an appointment was told i wasnt in the computer for free oil changes,connected me to my sale agent who told me he would look into it and havent heard from him,its been almost a week. Same sales agent told me he would send me floor mats to my house,but i figured that was just sunshine up my a**. I am disappointed about the oil changes,dont think ill be coming back here for my next car and keeping my fingers crossed on how this vehicle holds up,not sure i can believe the warranty i was told im getting.

Ordered a spare tire for my new mustang, everything went great from the order right down to the delivery.

Sam is so nice and very helpful, she answered all my questions and helped me with all of my car needs

Very professional and friendly atmosphere, with dedicated employees that care about their customers. Thank you Ben!

DANIEL ADAMS PROVIDED THE BEST CUSTOMER SERVICE IVE EVER EXPERIENCED, was so helpful in finding me the PERFECT car at a GREAT price. I'll be brining all my future business to Daniel Adams. Thank you Ford Family!

From the start the people we seen were very friendly with us. Whitni was very nice to us from the first we meet. She kept us informed through out the time we were there. I would go back to them for my next time I need a car. I would make sure that I ask for Whitni.

ordered parts online for a vehicle we had at the shop price was fair and was shipped super fast. look forward to future purchases from them for vehicles repaired at our shop.

I bought Lincoln floor guards on-line for a very good price, with quick shipping. Can't ask for more!

Great customer service. They greet you at the car before you get out. Treat you like family the whole experience

Thanks! I am very happy with my purchase and the service from Brian Graham. He did an excellent job and I will recommend him to everyone I know.

Nick Wymann was an excellent sales rep to work with. I would highly recommend buying a vehicle from him and Lasco. Nick was very professional, understood my timeline and ensured I was satisfied with the truck I was purchasing. I would definitely consider buying a vehicle from him again even though I live 1 and a 1/4 hours from the dealership.

Kyle was awesome and very professional and courtesy. He was very knowledgeable and so helpful! Kyle helped me find the perfect vehicle for my family s needs.. Excellent experience.

Was able to order online through the Lasco Auto Parts website at reasonable prices and pick-up locally at the dealer parts department saving shipping costs.

Kudos to the online parts team at Lasco. #1 -- they have good pricing, easy to navigate website, and shipped the part promptly and well packaged. Secondly, they stood by their service. I checked with them to confirm a particular part would match my truck prior to purchase. They confirmed, but afterward I discovered the part did not in fact fit. Not their error, either a Ford factory issue or something else. They immediately accepted the return, no questions asked, no hassle, and even apologized when it wasn't really anyone's error. That speaks volumes and earns them my future business. Buy from them with confidence.

Had a wonderful experience with Dan Cheney leasing a new Ford Edge. He and Tina made the whole process quick and efficient and we never felt pressure to make a decision. Everyone was super friendly and Widow is adorable!

I have a question, after having service work done from Lasco, does anyone's phone blow up with warranty calls? I tried to reach out to Lasco to find out if they sell our phone #'s and never received an email back about this. Since, I've had service work done I get 20 calls a day everyday and I have repeatedly asked them not to call me back.. Thank You Jay Lasco for calling me and talking to me about this. I'm not sure who or why my phone # got out there. But Mr Lasci is looking into it. I thank you

EDIT- The service deparetment is outstanding. I was worried about the reviews after looking on here but i felt with Tucker in the service dept and he was a pleasure to work with. Great place.
I shopped at 3 dealerships before coming here, and each before I felt cornered and pushed but not at Lasco Ford in Fenton. The customer service was wonderful and I got into a car the same day, everything was quick and painless and I didn t feel any pressure. They were able to get me the payments I needed and the staff was knowlagable and confident in the product they were selling. You can tell they stand behind their cars - and for good reason. If you need a car quick and one that s not going to break the bank, look no further.

My original sales rep was RJ - almost minutes after requesting an appointment online he contacted me and got me in the next morning easily. When I arrived he already had the car pulled to the front and running. Absolutely amazing.

I ended up finishing my sale with Dakota - from start to finish he was attentive, knowlagable and overall a friendly person. He talked me through every single thing and I didn t at all feel pushed or getting that typical sales man over confidence. He needs a raise folks

Jess called me and went over some extended warranty- she was a delight and her pitch was A+, I d buy bottled water from that lady!

Kayla is absolutely the best!! Her knowledge and experience not only made my purchase as easy as possible for me, she saved me so much $$. She has my business for life!

Great place to explore ford vehicles Paul was extremely helpful!

I couldn't believe how thick and heavy the mat was.
Love it!

This trip was fast and easy just picking up a gift card. The initial trip looking for a car. I refuse to buy there based off the salesperson I had. He was rude and refused to answer my one simple question. I wanted to know how much the car cost. I was able to pull it up on the site but because i was unsure about buying thst day i wasnt worth his time. His words. Do not recommend to others.

I have purchased 2 trucks from Lasco Ford. In both cases, I did a lot of research and comparison shopping and in both cases I got the best price at Lasco. RJ Spraggins and Danny Oda were great to deal with and they made it a pleasure to do business there. I highly recommend either one of them to get your best deal. Ellie in finance was a lot of fun and made that part of the process a pleasure. Lasco does all of the routine service work for me and they have a great service department. Definitely check out Lasco Ford if you are in the market for a new, used or lease vehicle!

My first dealership experience thus far.

Pros:
2 day test drive
Huge inventory

Cons:
Not a family feel/impersonal
long waiting time (8 hours total over 3 days to buy my truck)
salesperson said theyd get dents/scratches buffed out, no dice.
Trade in value was poor.
i didnt even feel like #1 before I bought the vehicle.

Go elsewhere.

I like to thank Zach Burnash for helping me buy my car he was very nice and answer all my questions l would refer him to all my friends and family he's a very good salesman. Thanks again Zach have a good day.

Came in yesterday to the service department because my mom lost her keys and needed a replacement pair. The staff were very nice and the building was new and clean. Tucker helped us out and made sure that we were happy. Even when we came back after finding her key, he was able to get that key and the new ones all working with no fuss.

Side note: The bathrooms looked better than most fancy restaurants bathrooms. Smelled great and had fancy sinks.

Kristian at Lasco Ford was my sales guy. He was extremely helpful with the purchase of 2020 escape and helped us get every deal we would. I look forward to another visit when its time to upgrade the wifes car.

Ed Samples and Lasco Ford made it happen! The car I wanted was gone but Ed showed me to a suitable replacement a 17' Ford Fusion SE AWD. They got me financed and in an awesome ride! Thanks again Ed! The patience you showed with a cranky and bored 4 year old was awesome! The kids area you guys have really made her night! She didnt want to leave LOL

Rick Essenburg is the only person I would ever buy a car from knowing he would do me right. he is a very honest person.

Kris Kilpatrick was tremendous help for me and helped me buy my very first car today! Definitely recommend him if you need a car!

Ben is a great sales person!!! Would recommend him to anyone!!! Thanks Ben Willey and Lasco Ford for always giving great service!!!

If I could give 0 I would. Richard is the WORST. They dont do inspections before selling the cars???? My dad bought a car there brought it home less than 24 hours of having that car it started having issues. Went over there they send us to auto zone they told me it had issues but couldn't tell me exactly what the problem was. Went back to them they said they dont do inspection of the cars so they couldn't help me. I have a small child with me all the time and they still sold the car with problems! Didn't care if anything happens to you or anyone on the side of the road or anywhere as long as they have your money!! So rotten and disgusting!!!!

Chris Schram is great and very helpful. Doing all he can to make sure the customer gets the best service

Great experience in the purchase of my new truck. Thanks to Stevie Toth with all your help. Will be back again.

Garret, our sales rep, did everything he could. He was very affable, and got answers to every question we had. We love the vehicle we purchased, but were horrified with the wait/service after the sale. Garret was apologetic throughout, but we were in a daze by the time we left. We arrived at noon, and had a deal just before 2pm. Then, we sat. For nearly 4 hours. I realize they were busy (end of month, Hallowe'en), but I have never had an experience at a dealership that was as unpleasant as this one. It was unorganized (couldn't find 2nd set of keys) and frustrating. We drove 4 hours to do business with them, which took almost 6 hours, and then we drove home. It was obvious they were busy - why wouldn't they have told us we have 3 hours to burn to wait for Finance so that we could go eat/shop/get out of there for a time? Regrettable experience.

I leased a truck from Lasco a little over a year and a half ago and cannot be more pleased. My salesman was not a salesman, he was constantly trying to refine his understanding of what my need was. Paul was great--but he included others in the effort to assess my needs, too. Transacting was not his priority--service was. Executing the transaction was pretty seamless and the entire team was accommodating, especially on my trade in and some of the complications presented with it. Follow up on the lease was excellent--they wanted to make sure I knew how to use everything. Great touch!

I live 45-50 minutes away but decided to take my truck in for my first service to Lasco. I don't know how many other dealerships or oil change places I passed but I'm glad I did. Service was excellent and has convinced me to return 3 times since. No coupons or deals, just value. I will continue to make the trek because of the value the team provides me.

When my sister had issues with her 270k mile Subaru, I suggested we take it to Lasco. We thought she had a major issue and communicated such to the service team. They had every opportunity to sell to it, but didn't. Cost to repair was diagnosed, solved and cost $39. We were lucky...lucky to bring it to Lasco.

I have opportunity to go to other dealers to buy a vehicle or have my vehicle serviced elsewhere, at locations much closer to my home and work. Integrity and decency have a price--and the price of my drive is well worth the peace of mind.

Very good experiance purchasing my new truck at Lasco Ford. My salesman Dale William's made the whole transaction smooth and worry free. It took me longer than expected to get my finances together, but there wasn't and rush or pressure from Dale or the dealership as a whole. I appreciated the "no pressure" sale. I would highly recommend Lasco Ford, and expecially Dale Williams to anyone looking for a worry free car buying experiance.

excellent dealership! i have purchased 3 cars from them. i have also been very impressed with their service department - always get me in quick and reasonable prices!

Took my van in for a 10,000 mile checkup and oil change. They have great customer service and scheduling was simple.

Lasco has always been amazing. Now with the online parts service, I was able to save over $400 on single part for my Escape. Keep up the good work!!