Kathlynn Fowler

Review of Lasco Ford

I've gotten my oil change, etc, at this dealership...

I've gotten my oil change, etc, at this dealership a few times, but today will be the last. The service was poor, with the person writing up my order also fielding phone calls, making it impossible for me to ask any questions. Then they took quite a bit of time after my car was done & pulled outside to finish writing up the order so I could check out.
I was taken aback at the price, which was nearly 50% more than I had been quoted, and noted that the estimate that the receipt said I'd signed for was wrong. When i raised the issue, I had another wait while the cashier sorted it out - they dropped it to what i'd originally been quoted, but acted like I was being a PITA for noticing and insisting the original estimate be checked.
As i drove away, I was seized by a volley of sneezes and wheezing, along with watery eyes... they had left me a "courtesy" scent packet without asking, and the chemicals in it did not agree with me.
All of this has left me knowing that I will be looking for another dealership to do my service work.

** Edited to note that the dealership reached out to me after this review was posted. They apologized for the scent packet left behind without my approval and offered to clean the car. They also pledged a free oil change. These gestures signal a willingness to make things right, and that is appreciated.