Lancaster General Review

I have never experience such an unprofessional group of employees and organization. Save yourself an added aneurism and head to Hershey Medical!

If the Three Stooges had lobotomies and then opened up a hospital it would be a billion times better than the shitstorm that is Lancaster General.
No one seems to think ahead or talk to each other. What they have put my father in law and family through is just a nightmare of incompetence.
Failure OF care. Failure TO care. Failure all around.
#PennMedicine #LGH

horrible service.. fell down the stairs cracked my neck but i was treated as though i was there for drugs.. was disrespected by staff a nurse moving my bed scarred my foot on the xray machine. i chose to leave and risk paralysis instead of being treated like a drug addict with no insurance.. i would also like to mention i had no drugs in my system and there blood test proved that..

The worst hospital I've ever been too. Worse than hospitals in Afghanistan. Rude staff with subpar care. Didnt clean my wounds/ left dirt and debris in them for hours even after I repeated asked someone to clean them. Didnt give me a hospital gown (when I asked repeatedly) after they cut my clothes off unnecessarily and left me naked wheeling me around the hospital for 12 hours. Specialist came in and didnt even know what was wrong with me because he ignored the numerous xrays and didnt read my charts at all. It was so bad I just asked to be released because I didnt want to be held against my will anymore with incompetent "care". Money also went missing from my wallet after they took my belongings. They still cant figure out how to get paid even though I gave them numerous insurance options and keep trying to charge me directly for care. Avoid this hospital at all costs even in an emergency.

I went in by ambulance to the ER.. I was numb and not able to move waist down. Got admitted next day 2 nurses stood me even though I was a mechanical lift.. dropped me .. for 3 days I asked for x-rays saying my foot was broke.. and they told me I was fine.. finally they agreed and proved they broke my distul fibula.. they neglected me in soooo many ways while there...

Some of the rudest head nurses. Mostly students are left in charge.. hence why things don't get done properly..

I will NEVER GO BACK for care that involves anything serious.. I feel like I was mistreated n abused.i didn't deserve any of that.. I'm only 42 so it's not like I have dementia or don't Kno right from wrong..

Vending machines take your money and don't give you your products

One more example of modern medicine and where it has gone wrong. Things keep getting bigger and bigger! The left hand doesn t know what the right is doing. I felt like a rat in a maze when I went there. My nurses were awesome but otherwise not impressed.

One of your nurses stole our drivers tip money. A customer asked to be called when the driver arrived and said he's sending the money and tip with one of the nurses. The nurse pocketed the tip money in front of the driver. The driver called the customer to tell them and they were furious. If your nurse steals a $2 tip from a delivery driver I can imagine what they do in the hospital! All shade

Just floored at how I was treated.. Some of the nurses seemed very nice and competent. However, I went there cold completely soaked from falling in the rain. They did nothing, they threw me on a bed and asked if I wanted a blanket, I was like, yeah I'm freezing. They never got me a change of clothes. So laying in a wet bed/clothing in a VERY drafty area of the er. Also, never asked if I wanted even WATER! Some freaking nice lady got me some. That was cool, but about as good as it got.

The front desk in the ER was efficient and friendly. The doctor and nurses were excellent - good medical care as well as compassion. We were not there nearly as long as you'd expect an ER visit to last. Quite pleased!

The doctors, nurses, cna's, WHOEVER, need to learn how to read. All of the cafes constantly have to clean up after them. There are WASTE AND RECYCLE areas. Grow UP

Very pleased with the ER last night. My mom fractured her pelvis and had to be admitted last night. The care she received in the ER was quick and compassionate along with professional. As a RN I am a bit critical but have no reason to complain. I hope the experience from her on out is as positive.

Staff is very nice.However the all diet drinks throughout the hospital is a little ridiculous.

Horrible service. They DO NOT care. Took my husband there for a severe back problem. He couldn't sit, stand, hardly walk. He paced the lobby for over an hour. They took back a women who came in long after us because she was DIZZY.

I was there on 11-11-20 in the OR for a colonoscopy given by Dr. Daniel Connell of Regional GI. I had a wonderful time with staff from start to finish. The front desk, the check in staff member that was in the small glass door room, nurses, Drs., Everyone was absolutley wonderful!! They all had me laughing. Great job!!

I am a nurse and knowing that Lancaster General Hospital is a trauma center and also associated with Penn Medicine, I expected the highest quality of care. However, I have been sadly disappointed on three different visits to the ER in the last 11 months. On first visit, with a high fever, I was misdiagnosed and was clearly prescribed an antibiotic that was in my hx of allergies. Thank goodness, my sister who accompanied me and who is a nurse practictioner picked up the error. ER nurse very poor, didn't do a good assessment and couldn't even pronounce antibiotic name correctly! Second and third visits for different illnesses weren't any better! Almost all nurses were rude, disinterested, did not know simple procedures and left me without call light which didn't matter anyway because when it was used it was not answered! Last visit physician, was great, kind, calming, and supportive, yet I only saw him initially and was discharged by a "stupid nurse" who again did not even know the basics! I never want to ever have to go to this ER again! And i will also point out that it was a slow time of day and also day of the week that I was a pt., it wasn't like they had any major traumas. Maybe this ER does show a better response during a life/death pt. That was the case when my Dad was admitted with a massive CVA, they did actually save his life!

This is the 5th time I ve had to come for surgery hip replacements now. Everyone in the orthopedic wing is very nice but there were problems with both hip surgeries and during my right hip he used a 36 gauge ball and later let me know he needed a 41 gauge ball. After the surgery I was just sent home and the hip was in terrible shape and dislocated 3 times.

Now I have two large scars and cannot put any weight on my right leg. They told me I m not approved to go to Lancaster Rehab Hospital but won t give me a reason why. My suspicion is it s due to me requiring financial assistance right now. I cannot even walk around the PT room without getting dizzy.

My case manager was straight out rude to me and told me if I wanted to know why I wasn t being admitted I d have to call the Lanc Rehab Hospital

I called the office of Jan Bergen for help and have already talked to my insurance who said I still have plenty of time to use at a rehab facility.

Case management didn t list any reasons in the system why I was being turned down according to my nurse last night - but they are trying to send me to Reading which doesn t work for me due to the fact I live in downtown Lancaster and all of my support system is here.

I ve had a series of bad experiences throughout this surgery including a 6 hour wait in the ER when my right hip dislocated.

A friend that works at Lancaster Rehabilitation told me yesterday that they are not even at 50% capacity and didn t understand why I wouldn t be admitted given my lack of mobility and the fact that I have a bad cold that I ve brought to several nurses and doctors and no one will address it

I am in desperate need of help after 5 surgeries just for two hip replacements, both of which could have gone much more smoothly.

I have no support system outside Lancaster so I hope the hospital will do something about the cruel way I am being treated by case management.

What is disappointing is the lack of concern for my feelings and wanting to have a support system nearby. I told them I refused the clinics in Reading and York - and the reply was well you can t stay here

I ve been in the hospital since Monday and unfortunately things have gotten worse instead of better. I called the office if Jan Bergen who I thought might care after she sent me flowers after me having to sit in the OR FOR OVER 6 hours with a dislocated hip. My entire leg is numb and I ve been developing a cold since last Friday who I ve told the doctors about every morning during rounds and they still haven t ordered me anything to help it.

I feel very light headed even laying down and it really triggers my anxiety to be told my only two options are reading and york when my entire support circle is in Lancaster and I need my friends right now. I was supposed to have both hips completed in 6 months but it has now been over 6 months and I ve had 5 surgeries and long rehab stays. I need to feel safe in the environment I m going to.

I ve been getting very light headed since I ve started PT. My entire right leg is numb and the PT team is afraid to work with me

UPDATE: My symptoms stem from a skull fracture. I have a brain injury. What I should have done was gotten the name of my doctor, if he was one. Basically when I had complained of a migraine and symptoms of an aura before a seizure, he jabbed his fingers directly into the fracture, where bone causes chronic pain and blood pools. It made me lose ability to talk and sort of fall limp. I'm fairly certain I could be had a decent malpractice claim...

I was misdiagnosed, my test results were not given to me or even put on file, they got my reason for visiting wrong, and I wasn't given a proper prescription. Calling my insurance. They shouldn't have to pay for this.

Doctor told me my numb limb could be fixed if I tried harder and told me I was wasting her time as if I want to be here in the first place. I didnt get taken seriously by staff until I mentioned having a doctor in my family. A few months ago I sprained my ankle, it was black and swollen and I wasnt offered a splint or crutches even though I was in extreme pain. We werre billed for crutchess anyways.

I couldn't have ask for a better team of Doctors nurses and aides in the Intensive Care Unit They all were my rock I especially want to thank Dr Salami and Patrick Love you guys

Very worthless .Wife went in by ambulance and she was out of ER in less then a hours time frame.After a car accident.No good examine was done of her body, only 1 xray showing spinal fracture, but she was bruised up in numerous locations and many other things missed.I have be to the ER many times for less serious matters and was given a better exam

I have been seriously IMPRESSED with this busy hospital! I like the buzzer thingy for waiting, reminds me of the steakhouse. However, this is no steakhouse! Lol! But in all, not a long wait like we expected. The staff was very courteous and the nurses and doctor were knowledgable. They didn't make me feel like an azzhole for coming here, unlike 2 other hospitals/toilets I've dealt with. They answered all my questions and they cared about whether I was comfortable or not. They explained all the procedures, etc., Hospital is never a place you want to come to, but I am sure glad this one is in my corner! Thanx again Lancaster! You rock!

I had an auto accident that broke my tibia in three pieces. The ER took me in less than 5 minutes as a priority. The trauma orthopedic surgeon treated me with pain killer and spline etc. Since there was no blood or cut outside, internal bleeding required 10 days as involuntary immobilization. Then one surgery and few more days in the hospital. I had a second surgery after a few days and rehab in the meantime.

During that stay, I was in 4 North wing. Wow! What staff! Each and every nurse and the CNA's treated me like I am their family member. Since I was totally immobile, EVERY little thing (need/want) had to be attended by the CNA. Never once did they show a frowned face. They smiled all the time. This is not something most people experience, but my 14 days stay was well attended by the people on the floor 24/7.

My wife stayed overnight during Nov~ Dec. time. One night she was sleeping then a CNA came into the room and put and an extra blanket on her without waking her up! She was absolutely taken by such kindness.

Our sincere thanks to the staff at 4 North. Keep up the good work.

This is the most poorly mapped hospital. I was looking for dining room #3 for an AA meeting and couldn't find it. Also when I took the elevator to the second floor, I couldn't get back on because the doors locked behind me.

Our family came from out of town to be with our loved one while he was in LGH. Concierge were very kind and caring during our time there. The Palliative Care Team was instrumental in the care and support we needed for our loved one and family. The staff in Neuro Critical Care and 7 Lime were very busy, but when they walked through the door of our loved one's room, they were calm, professional and caring. We were able to focus on our loved one and family

The wonderful staff here made the visit a lot more pleasant (at least as pleasant as an experience can be when one's son is getting surgery!). Special thanks to our nurses Chris, Amanda, and Russell and to Heidi, John, and Kay at the Sunlight (?) Information Desk for making it a good experience.

I Give this place a 0 Complete o , its A Terrible Place , Expecially If you trust them with a Older Person , Forget it , There The Worst ,Stay Away From ThemThere ICU , Is Terrible , And there 3rd Shift is the worst , My Mom was haveing a issue with sum back pain , They had her dyeing less than a day after, Straped two a bed, I have proof , and evidence of , It was a realy terrible experience her stay there, Alot of cover up , Rest In Peace mom, You will neaver be forgotten ,Mom is Dead , Now , From this Place, ooooooo Rate She Gone , Passed away , June 13,2019, , Its a Funeral Home, There , Beleive me They dont Care, Its a Total Funeral home, Just make Sure two Notify Yer local Funeral Directer , They will also have the Proof , O my , I am Disgusted with this place, It was a very bad Experience there, They where Actualy Ignoring my Poor Mom , I want two post the Pictures of her Care there, Room 6010 ICU , They put a Paper in the window So she could not see anyone <It was Terrifying , No one there at the Nurse station , very Bad Experience, I am gona contact There other peoples whom also Had same Problems, June132019 She passed , Horrible Place

I have heart problems since 2014 I have been more than 10 time in ER and admitted for one day in 6th floor all the stuff are superb all of them took good care of me. I can not ask for more. Great hospital and very nice people. 5 stars all the way.

Don't bring a love one her if they need critical care. My mother died do to lack of critical care no being available here. Only two nurses out of ten were great at thier jobs the rest just were not careing and not trade well GOD BLESS mom

Excellent care from ER through to ICU and discharge. Friendly, knowledgeable staff. All concerns were addressed promptly and courteously.

My 4 year old was seen at the ER and admitted for pneumonia. Everyone was so helpful, friendly, knowledgable, and kind. Thank you for making a scary situation, much less so.

We were treated very well here. Hopefully I don't make it a habit of frequenting them however.

Very friendly MRI staff, especially Denise Hollister. She was very helpful throughout the process from start to end and made my father and us as a family feel welcomed...Although cafeteria cashier was rude and impolite.

The staff is very helpful and will go out of their way to help you find your own. They also are very flexible with payment arrangements and trying to help people who don't have the funds to pay for healthcare. I think that's one of the things I appreciate the most about Lancaster General. They also have excellent staff and excellent doctors who are there to try to help care for patients. Overall it's a great health care System.

Took a friend here for a procedure. The staff were great.

Great place for what they are intended for. Helped my father-in-law after he had 5 strokes in a week then went to LRC for the reminder of the time. He's doing good now that he's finally home. Great nurses. Good doctors.

Went to this ER. No ER rooms/bays available, put up in a litter in the hallway no privacy. Care was good but did not enjoy laying in the hallway in a litter. Lancaster needs another hospital, I won't go back to this ER. My family seen trauma patients coming through, violent patients in handcuffs, patients with bags over their heads. Just very chaotic and not comfortable, and not private. My family had to keep moving their chairs so strechers could pass. They need to come up with something more accommodation than litters in hallways.

When you sent someone home and that night she was found dead in her home. SHAME ON YALL SHE HAD BABIES INSTEAD OF SENDING HER HOME YALL SHOULDVE DID YALL JOB. Don t go to this hospital y all sent me home on many serious situations too. RIP TO HER

The billing department at LGH is absolutely horrible!! I received a bill and paid the amount in full and then got a final notice letter a few weeks later. So I called them and they saw that it was applied to a different payment plan so I asked if they could transfer the money over to the other bill that I owed and they said yes. A few weeks later, I got another final notice letter in the mail so I called again. This time, they said that they are unable to move the money from one payment plan to another. Even though I was frustrated that they didn t do what they said they could do to begin with, I made the payment again because I didn t want the bill sent to collections. Today, I received ANOTHER final notice letter. What?!?!? I have paid this stupid bill TWICE! I don t even know what to do at this point. Like, did they not want to minimize their personal Facebook page to do their job? Or are they just not capable? I hate having to get nasty to get things done but I am so sick of trying to fix the mistakes they have made!! I might also add that this is just the most recent issue I have had with them. I could tell you story upon story but this post is already too long.

I have absolutely nothing to complain about as far as the care goes at LGH. Unfortunately, the billing department could not be more pathetic.

My daughter was admitted to the hospital and they had to operate on the appendix. The nurses of the third shift did not give her good attention. They treated her very badly. My daughter was in depression, the one in charge of bringing her food was also treated badly. the patient is treated as he deserves because for that he is paid that sad and regrettable that they have employees like that with such a good hospital

Was in the ER at LGH on Tuesday night friend was in the hallway on a gurney for 3 hours. 12 nurses wandering around 10 doing nothing watch the computer screens for the 3 hours nothing changed on two out of three. Actually the nurses were doing stuff two we're looking at wedding pictures on Facebook 3 were on cell phones three were having conversation about the upcoming new year They finally did a chest x-ray said there was absolutely nothing wrong. Friend was at the doctor's today she had as a bruised breast plate. You would do better at a Veterinary Hospital that you would at LGH ER.

The receptionist and triage nurse were very polite. However, we arrived to be treated for a broken nose and waited over an hour. There were only 2 other patients in the waiting area ahead of us. Another patient who was waiting, seated front and center in waiting area, was on his phone yelling that he had Covid symptoms. My son with the broken nose is immunocompromised. After telling the receptionist about our concerns and waiting an additional 15 minutes, we left without being seen. We will go to Doylestown Hospital which has always been excellent and where we should have gone directly.

Horrible experience!!! I'm still sitting here 6 hours later waiting to be seen in the ER. They told me 2 hours and know it's been 6. Last time I asked I was number 2 in line 2 hours ago.

Staff and DR were excellent. Major problem is dealing with hadicap accessible for the none patient. Parking garage doors had no handicap accessible door on third floor. Today had to take Husband to ER early morn. Where was security. A staff helped, still myself being handicap I could not see access signs for doors. Why do we have to show our private paper work to parking lot employee. Hipa laws. Over heard on an elevator how great LGH was and other hospitals. May I direct your attention to Penn State in HERSHEY. Valley parking, PT transport, shuttles and people who want to work there. Some PENN Medicine do offer GOOD service not this one.

I had bi-lateral knee replacement in July 2020!
I received the best care possible ! The nurses on
The orthopedic floor were the Best!!
Dr.Carl Becker is the best surgeon ever!
I tell everyone I know. Go to him.

I had surgery here on July 30th and I was vrry impressed of how clean this hospital was and how quick and caring the nurses are. I couldn't have picked a better hospital! The anesthesia crew that were part of my surgery actually were well informed about my rare medical condition and had a backup plan in place if my condition caused any complications, which thankfully it didn't; but I'm so used to medical staff not knowing anything about my condtion that it honestly surprised me when the medical staff knew what it was and how to handle it. Hopefully I won't need anymore surgeries but if I do I'm coming here.

ICU staff is PHENOMENAL. All questions are answered, and all concerns are addressed. You feel welcomed and cared for.

I agree that the walk in emergency department can use a lot of improvement. A lot. However, a couple of weeks ago my daughter and I got into a car accident. My scalp was avulsed from my skull at the forehead to about halfway back. My daughter had a large laceration on her forehead. We were taken to LGH in an ambulance to trauma. Right away, I was rolled into a room filled with doctors on stand by for my arrival. As soon as I got in they started to strip me to look for other injuries. I remember a very kind nurse introducing herself as she stood over me, wiping the blood from my face, telling me I would be ok. They all worked together. Put me right into a CT scanning machine to look for broken bones. All the doctors introduced themselves, even in the chaos. They bandaged my daughter's head and wheeled her into the room I was in while we waited for surgery to correct the injuries. She laid beside me and I was able to comfort her as they inserted the IV. Even a volunteer sat in the room with us. The Chaplin came in to comfort us. The plastic surgeon came right in to talk to us about doing the surgery. She went first and I second. After surgery, they took us to different floors. My nurses were always attentive. Helped me to the bathroom on my severely sprained ankle. I only used the call button once, but a nurse came right away. They let my daughter come to my room that night so I could be with her. They were very attentive the entire time. Even after we got out, a couple days later a card came from LGH. It was signed by two of the nurses from the pediatric unit, wishing my daughter a speedy recovery and how much they enjoyed her. I was very thankful for the trauma team that treated us. I didn't remember much at the time. Now I think back and appreciate what they did. While other areas lack empathy and understanding, and patients are not treated as priority, I did not have that experience. I'm very happy with my experience in a scary time.

I pritty much was called Liar by doctor and long whateing and end i lost contact at home any way but i was treated badly i was trying be nice but only i know my eyes thank you for waste of gas for no help i forgive nut will not forget but i was treated well by every one elce there

the psychiatric ward NEVER picks up. you give us a number to call our loved ones & i have literally been calling since 10AM. its ridiculous!!!!!!!!!!!!!

Lancaster General Hospital is the worst hospital ever! If I could give 0 stars I would! The staff do not care about the patients well being. Mentally or physically. Instead of addressing issues they would rather call an incompetent security officer to threaten you. I hate this place with a passion. The nurses spend more time on their phones sharing vacation pictures than to get off their butts and work. The whole hospital needs to be restaffed! If you are dying, do not come here. They will treat you like you are nothing and leave you to die in the emergency room! Do not come here if you value your life or health!

2 experiences here were both beyond horrendous. Once, they put me on life support when I did not need anything more than monitoring. A second occasion, they overdosed my Grandma with blood thinner and she bled out in her G.I. tract (old people have thin walls and they should know to adjust the dose and slowly titrate PRN) and died without getting to say good bye. If you ever need to get out, you can say "I am leaving AMA," and they have to let you go.

Staff is rude they don't care about your injuries just want their money and for you to get out never in my life have I been to such a horrible ER I will drive an hour away to Hershey just so I can be properly taken care of which I am doing now because LGH is horrible!

Have a 30 year history of migraine headaches. Only once before in those 30 years did I seek urgent care for a headache that my migraine medication did not work. Was treated by the ER staff like I was an addict looking for narcotics. After the pain medicine was given was never assessed if it worked or not just was TOLD I was better and it was time to leave.

Disgusting patient care all around. Makes me sick to know it's the closest and it's more of a really bad school than a hospital

On Sept 16, there was a nurse named Chris on the 5th floor. My mom was passing away and he was there the whole time, making sure that she was comfortable as possible, answered any questions I had, and overall was just really genuine and kind during that hard time, I couldn't have asked for someone better. I wish I had his last name but I just wanted to put in a good word, he took such great care of us. Thank you.

ER doctors are hit or miss. Behavioural Health unit is nice.

Received bill from LGH dated 9/16/18 for $106.03. Bank sent check on 9/10 but customer service said they only received it on 9/17/18 (Monday) but it was not posted until 9/20 (Thursday). Accounts receivable said I had a 0 balance. When I pointed out that they received a check for $247.79, she then said "oh yes, we're sending your a refund check for the difference. Poor internal procedures and poor communication. Glad I like the doctors!

Excellent ED experience on Christmas evening. The staff --from front desk, to security (very kind professional security agent interacting with patients of all ages during our evening visit) made a difficult time as positive as could be hoped. Also, Gretchen a nurse in the ED was the epitome of helpful, compassionate care for our family. Our thanks and kudos to LGH.

Horrible service I don t recommend this hospital at all. Waiting forever for someone who was having an asthma attack smh will never come here again.

This is the worst hospital around even the patient reps. No one at this facility cares about anything. Your supposed to be helping people not being ignorant asses. So until someone proves me wrong this is by far the worst place ever an penn MEDICINE I think you made a bad decision linking up with this group nine none of the doctors care not a single f'in one of them I will be calling for legal advice cuz no one gives a rats ass about anyone

I had the unfortunate experience of having to use the emergency medical facilities. LGH is listed as an in-network provider with my insurance company and I have used other LGH services and facilities many times. Afterwards, I received a LARGE bill one that should have been covered by my insurance. When I called my insurance company, I was told that it was because the doctor was not an in-network provider. This information was never relayed to me. When I called LGH billing, they said they have no control over how individual doctors bill. I told them I think this is consumer fraud! The consumer assumes that because the entity is listed as an in-network partner, that everyone under that umbrella is too. I told her if I had known otherwise, I would have made a different choice. They absolutely should disclose UP FRONT that the treatment you receive may not be covered even if LGH is listed as a participating partner. THEY DONT! So... if you go to LGH, to make sure you are covered, you should ask each person touching you if they are an in-network provider. SHAME ON YOU LGH!

The er staff goes about caring for you like a bunch of zombies, no compassion and completely numb to those who they are supposedly trying to help .