I agree that the walk in emergency department can ...

I agree that the walk in emergency department can use a lot of improvement. A lot. However, a couple of weeks ago my daughter and I got into a car accident. My scalp was avulsed from my skull at the forehead to about halfway back. My daughter had a large laceration on her forehead. We were taken to LGH in an ambulance to trauma. Right away, I was rolled into a room filled with doctors on stand by for my arrival. As soon as I got in they started to strip me to look for other injuries. I remember a very kind nurse introducing herself as she stood over me, wiping the blood from my face, telling me I would be ok. They all worked together. Put me right into a CT scanning machine to look for broken bones. All the doctors introduced themselves, even in the chaos. They bandaged my daughter's head and wheeled her into the room I was in while we waited for surgery to correct the injuries. She laid beside me and I was able to comfort her as they inserted the IV. Even a volunteer sat in the room with us. The Chaplin came in to comfort us. The plastic surgeon came right in to talk to us about doing the surgery. She went first and I second. After surgery, they took us to different floors. My nurses were always attentive. Helped me to the bathroom on my severely sprained ankle. I only used the call button once, but a nurse came right away. They let my daughter come to my room that night so I could be with her. They were very attentive the entire time. Even after we got out, a couple days later a card came from LGH. It was signed by two of the nurses from the pediatric unit, wishing my daughter a speedy recovery and how much they enjoyed her. I was very thankful for the trauma team that treated us. I didn't remember much at the time. Now I think back and appreciate what they did. While other areas lack empathy and understanding, and patients are not treated as priority, I did not have that experience. I'm very happy with my experience in a scary time.