Kyivstar JSC Review

The service is not even and not customer oriented. They took money for roaming (and I did not go anywhere!) they have some kind of glitch and are not going to disassemble. Already wrote 3 complaints on the site, no one responded. They change the tariff without offering, but simply put in front of the fact that they switch to the most expensive one. You do not feel like a welcome customer who needs a company.

Permanent lines and tired employees who do not give a damn about the client.

It's a pity you can t write a little different here.
Insolently deduct money from the account. I connected 2 tariff plans (free calls to Kyivstar + 100 minutes Ukraine and abroad.) Internet is disconnected. They withdraw money for using the Internet (at UAH 5 per day), referring to the fact that I use the Internet and I have traffic 1 kilobyte per day. Like in the 90s))) Over the past year, the operator has become stubborn.
I called support and said turn on 2zh))) I have a phone in general, it can not only support 2zh mode))
I have been a subscriber since 2003 .... And we will soon say goodbye to the campaign ... And globally.

03.03.2020 connected the home Internet. The employee assured that the static ip address will be connected without problems. Today is 03/13/2020 and there is no ip address yet. The third time postpone consideration of the issue. Call operators for 460 spent in the empty 50 min. of life. In the store where he connected the Internet, they can t help, the operators also don t know what the problem is. Complete anarchy and incompetence. No service. The client for the company is an empty place.

Worst operator, everything hangs, money is torn, and after a day from the operator you can get an answer where they are. Do not use this slag ....

There is no convenient parking near Kyivstar or nearby. Often a large queue, not always works correctly the scoreboard queue. We put a coffee machine for visitors, but coffee is paid, but you will learn about it from a small plate that is behind the machine. Employees work quickly, all issues are quickly resolved. If questions on contact numbers - the owner of the number should be with a passport. The general impression is positive.

! 01/09/2020 , .
!!!

The best mobile operator in Ukraine. A large company store with pleasant service.

Not very comfortable expectations, for many new customers, there is not much to understand, the first is the registration of the client. To resolve some issue should stand in line for an incomprehensible system.

The service is due to registration in the electronic queue, unfortunately, a very long waiting period for legal entities. Only 3 customers per hour ...

Nobody meets. The store has a terrible stench of sewerage.

I refilled the account 20.11 for 120 UAH to go to the full bezlim package (share price of the connection was 120 UAH). After 3 days, it turned out that I was not connected to the package, instead, they wrote off 20 UAH per day for the Internet. In the voice service, the operator responds that my application for connection of the tariff is still pending.

This is fraud on the part of Kyivstar.

Operators in the chat room constantly stop the chat and say that the history of the correspondence is not stored (night shift operators 24.11 Egor and Dmitry).

Why can not I get high-quality service and contact the Kyivstar operator in voice mode

The pigs attitude of consultants to clients, complete reluctance to hear a simple request, the manager was too busy to go out and talk, although the contract is only discussed with him, ak, consultants said.

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Quickly changed the card to 4g. I also found out about the service All Together. I recommend to those who have mobile and home Internet from Kyivstar. Lets save hefty.

Do you make happy those 100 hryvnias that you steal from each client by connecting all unnecessary a la mealing services? The argument of your technical support that these people connect to some sites do not stand up to criticism. And judging by the forums, you do it all by customers. It's nasty

Can change the tariff at any time to such that you as soon as possible were left without prepaid means and so that you learned about it in the last turn.

The service is terrible, they called the operator before the new year, ordered a call from the master, and promised to fix the problem. But then they sent an SMS that the master will be on January 2nd. The first fee was removed. It is not possible to use the Internet due to technical conditions. They were waiting for the second of January. They send an SMS saying that they will solve the problem later: January 6th. Called, and the result is zero. Poor service is probably no where at this company

Nice facility. Beautiful receptionist! Canteen closes around 5 pm, hence deducted one point!

-It's impossible to reach a live operator with one auto answer
-the bot can not answer the question
- Bad network, P.P. Borshchagovka, interrupted, can not hear the subscriber, I do not hear, Internet does not work - Kyivstar does not want to solve this issue

Company Zhlobstar!
You have gotten constantly to get ... tariffs, I don t use services for a month, the package costs 65 UAH. As a result, you took 75 UAH. Are you weird !?
After replenishing the account without notice transferred to the tariff of 100 UAH .- The guys are a contract, but work to notify the second side to begin with.
Today, more 03/31/19 and I already have a debt of -85 UAH again. So what's my fare?
7 years fed your office, do not like to go deep into ...
I recommend to all users to support, let's massively refuse Kyivstar services - let them write a book on how to do business. :(

Very poor and slow service. Managers work reluctantly, delay the queue. Mostly an imitation of work takes place ..

The company is AWESOME for its CONSTANT and LOYAL customers! Been with Kyivstar since 2004. I had a special tariff, Absolutely Unlimited, not published in wide access, a discount for loyalty, I paid 1100 UAH per month. 3 days after the birthday (08/18/19) I received an SMS notification that I was forcibly from 1.09. transferred to another tariff. Now for the same amount of services you will have to pay about 1500 UAH. The personal manager did not even call back, as promised !!! Now forced to talk with Lifecell about the transition!

One of several facilities that works 7 days a week, but as helpless as everyone else, despite the fact that it is located in the building of the central office of the company

I had to wait a bit. 20-25 minutes, although 1 year was written on the check. 19th century The wait is offset by speed and quality of service. Thank you, dear Kievstar. Great customer service center! That's all.

Super company, services, store. Super staff

Respect for the approach to working with clients for Kyivstar.

Very delicious, skilfully created products.

Constant attention strikes the creative approach to the work of all departments of the company.

Top quality technologies.

Scammers !!! Block numbers for no reason, withdraw funds from your account!

The central office of a huge company which is the largest mobile operator in the country. This office employs several thousand people. Strict dash access system warn in advance to whom you are going so that they will prepare a pass for you. On the ground floor of the building there is a company store where you can buy smartphones and phones at special prices.

Here is my 4G indoor project and the view from the window

It used to be the best operator, but now it is full bottom.

Yur persons. Now they serve only here ... Not convenient. Queue

Legal entities are served here from 9:00. You must first register in an electronic queue through the terminal in the city. Therefore, it is better to come in advance, for this department works in advance.

This is the worst that is in the Ukrainian market of mobile communications and home Internet, in terms of quality, price and service! Absolute and godless ragged, for such a disgusting quality of service!
You really break through the bottom, every time you have to face your share , you will not name it another way!

Everything is good except the parking. Employees put cars anywhere.

I went to replace SIM cards. He was third in line. Waited 40 minutes !!! Tin ...

Electronic queue, the service is very fast and unobtrusive

Though Kyivstar is one of the leading mobile communication companies in Ukraine, the attitude towards customers on a 5-point scale, takes a confident third position. Why: because all packages are not listed on startup packages; independently change tariff plans, which were previously declared as operating on a permanent basis; the quality of the coating is also very lame. The only thing that is comforting is that compared with other operators, the price of the tare is even less moderate (at the moment)

There is a nice dining room. Large clean housings. Strict protection.

Money is ripped off for everything you can, and the connection is constantly disappearing, the home Internet - you can not think of worse. The mobile internet is just as lousy. They have no conscience at all.

Large modern office with developed infrastructure. There is a pass system, a passport is required to obtain a pass.

They provide new interior but peoples still wait in line((

Moscow team of thieves and liars. They just write off mobile traffic and say "it's something that has been updated for you, we don't see where you spent the traffic". In fact, it is the theft of funds from the subscriber's account. And in order for the subscriber not to bother the operators, he is simply blocked from calling. So it turns out, you need the Internet, pay 15 UAH every day. And we don't know where 9 GB of traffic went. I wish you similar service in all institutions to which you apply.

So a few moments in which Kyivstar broke the bottom (but I'm not surprised):
1. The official application (complaint) for the work of the operator was filed on February 26, 2020. The answer to citizens' appeals, by law, must be provided within 30 days. Kyivstar provided the answer today. That is 2 days before the 2-month period.
2. But the answer just made fun of stomach cramps. The operator cannot answer in essence, because it stores information for the current and previous month
That is, Kyivstar directly says that no one has even considered the complaint for more than a month !!! Well done.
3. Here are many recommendations. To which I usually answer: "You do not need to teach me to live, it is better to help financially."
4. Well, at the end. This is such an honor for a subscriber who has had a single number for more than 10 years. Not the cheapest package. Always paid on time. This is how Kyivstar sees partnerships. Despite the fact that Kyivstar earned several tens of thousands of hryvnias of profit per subscriber, it failed to be a real partner who would say (sorry, maybe this is a software error), but since you have been with us for so many years, we will just bear these costs. (actually, Kyivstar costs 0, but the subscriber spent UAH 150 to pay for the traffic stolen by Kyivstar).
So if you want such a partner - choose Kyivstar.

With the mobile Internet in roaming, miracles happen: in previous trips, the mobile Internet was physically disabled in the phone, but the money was still debited. This time it was the other way around: the "Ideal roaming" package was activated, but there was no mobile Internet abroad and there was not a second, in any phone, with any settings. Naturally, no one is going to return the money in either case, or to solve the problem.

Dear Kyivstar subscribers, be prepared to find yourself without communication abroad, face to face with your problem. There is only one answer, "the service was provided" and that's it - but the fact that the service was not actually provided does not bother the company any more. The main thing is to pay money.

The huge office building of Kyivstar. Many transitions from one block to another. It is very easy for a person who does not know the floor plan to get lost. It resembles a building from the film "Wizards".

I bought a package for ZhSM signaling, turned off the data transfer on the swap phone and connected to the Wi-Fi, inserted a new SIM card, replenished it with 50 UAH, and guess what? on the morning of 40, ten UKRAIL Kyivstar wrote off "for access to the Internet" :) and does not want to hear anything, "the system is certified" as if my smartphone is not certified ... I decided to pick up the remaining 40grn and buy a SIM card from another operator, so you can not take 40 UAH either . It is unfortunate that Kyivstar has slipped into such a bottom, one can only imagine the scale of these scams within the country.

Just kapets - to the main menu to get through you need to listen to three messages with advertising, and hitting the main menu option to switch to a consultant just is not, and this at a rate of 175 UAH per month - what's the catch ???
Is it so difficult to give an opportunity to ask a consultant?

The glass in the store, in the Arcadia shopping center, was glued absolutely terribly, I didn t bring it even for 5 minutes, they told me that up to 5 days they would either re-glue me or put in new glass if it is defective. You can t imagine yourself, as I was disappointed when, after a couple of minutes of socks, the glass broke off a little. The consultant Alexander, who glued it to me, said that it couldn t peel off like that, although I didn t even put the phone in my pocket.

Good morning! Yesterday I bought a new phone and number, served the manager Bogdan, amazing patience when communicating with the "teapot" (me), an android user, he told me, helped, taught. Many thanks! However, it is worth remembering if in Sat. or Sun You will want to issue a number or find out on payments, it is worth contacting on weekdays or calling the operator at 466 (patience with you). Thanks Alexander.

Do not try to connect your home Internet from this unfinished company Kyivstar !!! The Internet is just wretched, the drawdown speed in the evening is 5-6 times from the claimed, ping to 300 m / s, a complete lack of Internet for 4 hours! If there is no desire to ruffle your nerves, choose a normal Internet provider, and not this luggage store called Kyivstar !!!
This tin and utter sludge!

You need to look for a more disgusting company than Kyivstar!

Food dont have to English menu if they can't speak its ok but should have English menu atleast.

Solid 4-ka, during the week three times I stopped by the store to change the SIM card to 4G and every time to the manager at the 2nd table, yes it works, but it's tired, let the employee go on vacation, and then the impression of the INCOMPLETE employee !!! Take into account, all the same, KIEVSTAR !!!

A good noble building near the Berestyskaya square is good, and when you come inside, it's even better. Workplaces are quite spacious. Pass-through security system. Modern lifts. Comfortable comfortable kitchen. There is a place where it is convenient to sit in the street at the tables .. There are interesting wonderful people as well. Offered to employees of organizational utility)

Though the Kyivstar communication service center, sellers behave badly, do not pay attention to what you have, ask what, how, how sluggishly and not unhurriedly, then you are a slave and they are gods! Sucks!