I refilled the account 20.11 for 120 UAH to go to ...

I refilled the account 20.11 for 120 UAH to go to the full bezlim package (share price of the connection was 120 UAH). After 3 days, it turned out that I was not connected to the package, instead, they wrote off 20 UAH per day for the Internet. In the voice service, the operator responds that my application for connection of the tariff is still pending.

This is fraud on the part of Kyivstar.

Operators in the chat room constantly stop the chat and say that the history of the correspondence is not stored (night shift operators 24.11 Egor and Dmitry).

Why can not I get high-quality service and contact the Kyivstar operator in voice mode