Kyivstar JSC Review

It is not clear why they are withdrawing funds, they are cheating with various "additional" services, the tariffs do not correspond to the quality of services, and even the operators speak in a boorish tone. Once a good operator, now a terrible one. I will refuse their services.

. . , ( ).

The office is beautiful, and that is convenient - it works up to 20 hours, you always have time. Consultants come across different. Who immediately directly responds to the question, and who is thoroughly troubled by the water, neither yes nor no does not. That's how they bred us for new tariffs.

to cancel 1 number #Kyivstar requires the legal entity to personally bring (!) documents with seals (!) to the service center, where there are always lines. two questions arise:
1) Do your lawyers know that administering by ZU # 1982-VIII. Does the responsibility for extorting a stamp on a document involve a fine of 50 to 100 minutes of income?
2) why not pigeons with wax seals?

Strange girls serve. Talking to each other about young men do not even pay attention to customers.

Kyivstar central office. There is an ATM inside and an air conditioner.

Very dissatisfied with the quality of service and customer service. I do not recommend!

A constantly huge queue for the execution of any documents. 4 people served in 50 minutes, and a queue of 27 rooms! The electronic queue is not respected. 5 cashiers for 2-3 cash desks. apparatus. Out of 7 jobs, only 2 work and those are in no hurry. We have been serving in Kyivstar for more than 10 years and this is the slowest and worst center! In Khreshchatyk, on the Olympic in 5-7 minutes you can solve all the problems, but then you lose 1.5 hours and without having to wait for your turn, you have to leave.

It is impossible to unsubscribe from the weather sms, and the connection to this service occurred via a pop-up window in the process of its removal! The service center (Ocean Plaza) could not help! This is really a scam!

Spacious room. Nice girls at the reception. Delicious coffee machine. All the occasion.

Super. Start work before the opening. Good staff, the ability to replenish without waiting for the opening

If you are a corporate client and on an off-the-the-clock day you turned to Kyivstar employees, then do not help to help! They work current on working days! Salespeople talking to you are spreading out that you have the same concepts and knowledge! On this, it is not always clear what they are talking about!

Very dissatisfied with the service from the operator! firstly, by calling 466 you have to reach the manager for 20 minutes and you can t listen to the answering machine (even worse than in the new mail), secondly, customer service managers are completely incompetent. They communicate rudely, interrupt. Do not warn about a tariff change. Complaints are not filled out. Every day they offer to come in and read the news about tariff changes on their website, instead of calling and personally warning. It s a pity, but after 15+ years with Kyivstar it may be necessary to change the operator, where customer support is on a more professional level.

Excellent spacious center, nice staff, good interior, there is a sale of smartphones and electronics, also electronic queues

Kyivstar, do you have little income? Didn t like that I paid you a total of 2 hundred hryvnias per month for a service? Now I ll stop paying. After your message about the next forced tariff optimization (raising the price by almost 2 times), I switched to another operator from one of the numbers. And so I will do with the rest of the numbers. I understand that you do not pay attention to such isolated facts, but with this everything begins ...

This operator switches the tariffs as he wishes. Here yesterday, another SMS on the change of tariff. Stupidly put before the fact. Gn and bark office.

Kyivstar Company in my person, in the person of my spouse, my mother-in-law, my mother will lose customers once and for all. Such a "reverent" attitude to the "million" salaries of their customers when there is + -200, here + -200 is not money, I have not seen either the stupid Vodafon or the life. Suppose you have good enough Internet in the country, but I m better off slowly than trying to extract the extra hryvnia from my pocket in all sorts of tricky ways.

The office center, which cannot allocate adequate parking space for its employees, is parked in front of a lot of traffic tickets for violations of traffic, on lawns and all possible lanes, second row and tram ways. Directions from windows do not prevent this, in the places are forbidden in their parking. It's mostly your office workers because people say "I work here where I put my car"

Queues, queues, queues. The coffee machine does not give the rest, so be careful when choosing a drink

Good service in the company. High level of automation

Horrible room and office. In the office there is a continuous booth, staff chairs are stolen. At the interview, some obscure people are driving potential candidates for vacancies between the corps. However, there are pluses: offered water, helped with test tasks, even brought out and gave a temporary pass. There are good co-workers there, but the baladan cursed all the good impressions. Sorry, I can not recommend Kyivstar for a job. Especially for analysts.

This estimate is reasoned by the waiting area. Torn sofas, tables as if taken from students. Unfortunately this is the main office.

Horror. I killed half an hour of time to find how to talk to the operator after 466. The question is important and there was no answer to it in the voice menu. Do it for people, not as you like!

I do not recommend Natalia's manager Natalia Takareva in Kharkov, she will not be easy to work with. Even if your corporation numbers will pay 10,000 UAH. !! you will have a naughty attitude, most of your questions will not be resolved, or they will be resolved not as requested, or you will be asked to solve them on 466 yourself)). Client-oriented zero! Service disgusting !!

I am a business customer in Lifecell and Vodafone - excellent service !!!
Kyivstar is a total crap in this regard thanks to its managers.

For no reason You can raise prices and withdraw money. A new government will come and let the anti-monopoly 500 fine you !!!

Not a connection, but a complete imitation. You can have a full scale of the signal, being in the middle of a 40-thousandth city and asking the interlocutor ten times or a minute to wait until Google's web page is loaded. And you can endlessly try to dial emergency numbers, with the fact that the set of other operators goes without a problem. Even before *, the e-mail can reject incoming calls, saying that the subscriber is outside the zone, despite the fact that it is not. And if you hang on such a "quality" you decide to call the support service, then it turns out that for subscribers who are serviced on the pre-payment, it is impossible to talk to a live operator.

Scammers, scammers, and even operators are not enough to handle all customer complaints !!! Complaints are filed and are still processing complaints !!!

You can buy a seven-card, refill it, and the next day to find that it is blocked. And you will not see more of your money or explanations at all.
Here it would be desirable to ask not about client orientation (let it already), and at least about decency.

Be carefull!!! They steal money from accounts under any pretext and it doesn t matter if you used this service or not.

Mudatsk office, raised a tariff plan of 150 UAH. for 225 UAH. they so wanted. I m switching to lifecell with my number after 15 years with these muds; I will never contact the muddy Kyivstar again! And I advise you!

Normal customer service center with a store. Service is carried out by pre-registration in the self-service system, where you indicate the essence of your problem. Prices for devices, as expected for such a place are overpriced.

After the reduction of staff and the transfer of CSC to dealers to replace the defective SIM card I failed. Kyivstar is rolling to the bottom

, , , + . -150 , . , , . , 250 + 150 , , 250 , , . , 250 , , , , - ! ! ? ! , , !! !

Kyivstar as Kyivstar. Chic two canteen with prices as in a restaurant. The spacious courtyard has vending machines with coffee. The premises are in good condition

After connecting the home Internet, they obsessively "steamed" + TV, for 2 months in a row they took money for not closing ... The "investigation" did not lead to anything ... I had to break the contract and switch to a vodafone.
The highest degree of disregard for subscribers!

All customers are held for suckers, the operator can not be reached, at this office you will not be helped

Convenient on Saturday, few people, free parking, quick service

The Kyivstar Customer Care Center is located at the same address. You can pay for services without a fee.

The electronic queue is not for everyone! A very long time! Not all managers are in place! Full mess!

Spammer company: during a call to any telephone number served by them, if the call is busy, instead of the phrase "subscriber is busy", these spammers run audio advertising of Kyivstar

If you have an iPhone you should not switch to Kyivstar and even think about it !!! Will not operate the main functions!
Today, 05/31/2019, UAH 35 was withdrawn from the account for sending SMS to an international number, due to the fact that I want to connect the FaceTime function and Messenger. Kyivstar does not take responsibility for this, and they say that Apple is to blame, they have not solved this problem for a long time. I am waiting for your official answer !!!!! All day on the phone and was in the main building.

You know you don't know but it will be as decided by the Constitutional Court, you are put in front of the fact and it doesn't matter if you have an old or a new subscription. Your consent is not required. Like this.

The general impression of the work of customer service points specifically on May 5 at Auchan hypermarket at Pochayne and TC Zaymol (Kyiv) is as follows: replenishment terminals do not work at all !!! The staff can not replenish the account via the Internet and can not sell replenishment cards. Do you seriously consider yourself a market leader in mobile communications ??? I have been a contract subscriber since 1999, but I have not seen such a mess for all the years. POSTER !!!

On February 7, 2018, they approached the Kyivstar shop on 1B Melnikov Street, about the replacement of the old simcarte with a new one.
Reason for replacing old simcard: Unexpectedly missing connection - "emergency calls only", other SIM card in the phone lot works steadily.
For a regular replacement, the Simcartes paid 139 UAH !!! (photo of the check I add). On the official site of Kyivstar card replacement service costs - 25 UAH.
No additional services were ordered, no additional phone settings were made, the entire phonebook was in the phone! Where does the price come from? - It is unknown.
The attitude of the staff towards the customers at the lowest level.
I advise other people to take note of this information when contacting this store for service or better contact another, and for Kyivstar to pay attention to the qualified training of its staff.

07/02/2018 they applied to "Kyivstar" shop on Melnikova street, 1B, regarding the replacement of the old sim card to the new one.
Reason for replacing the old sim card: the telephone connection was disconnected contact - "only emergency calls", another sim card in the phone line is stable.
For the usual replacement of simkartes paid 139 hryvnia !!! (I am adding a photo). On the official site of Kyivstar sim card replacement service - 25 hryvnia.
No additional services were ordered, no additional phone settings were made, the entire phone book was in the phone! Where is such a fake price? - Is unknown.
The ratio of staff to clients at the lowest level.
I advise other people to take note of this information when applying to this store for the provision of services or better turn to another, and Kyivstar pay attention to the qualified training of its staff.

I ve been using Kyivstar home Internet for the fifth year. I am satisfied with the quality !!! The only reason the lack of internet is the lack of light in the house. The speed is good, video games, everything loads quickly. Online video does not slow down.
As for communication, in general, everything suits. Yes, there are interruptions in the country, but no worse than other operators.
For comparison, for more than 10 years she was a contact customer of UMC, MTC, now Vodafone. The average check per month is 300 UAH. So when she closed the contract, no one even asked about the reasons. Here is an example of a company s interest in customers. And since there is something to compare the quality of communication is an order of magnitude worse outside the city than Kyivstar !!

I went to buy a flash drive. I was pleased with the purchase. Thank you to an attentive and very polite consultant for advice and patience.

It's an office, big one for sure, but if you don't work here.. Well, then there is nothing here for you :).

Thanks to all! Room restored! )))
Happy holiday to you!
Eugene
04/18/2020

In appearance, everything seems to be right and cool, but in fact, when you apply, it seems that they are on their own and we ourselves. The same questions for the third year in a circle.

A good and accurate service center. There are also showcases with telephone products. Workers do their job well. Even if not all are friendly and smiling to you, but if you did not come for a smile and on business ... as it should be) then in most cases you will get what you came for.

The office is empty, only 4 people in the queue and all legal entities.
The rest of the staff just spit at the ceiling.
So it's hard to add another 1st employee for legal entities?

There are no people at all
And the turn is!

When you learn to think of a client, not how to earn a couple of hryvnias from him

How can there be such that in the office there was no SIM card with the necessary tariff plan for me? Guide, where you are looking. Complete disappointment

Pros - the speed of the Internet and is indicated everywhere without a point at least on the numbers kyivstar works.
Cons - Coverage. 13 payments per year instead of 12 (is it not from the whole country 12 payments per year is not possible to feed the company?!?! Not viiiiriu !!!!). The impossibility of always sending SMS, only the quality of the homeless. And this lack of always staying in touch, except for becoming a raucous cow for kyivstar.
Have done with a free sms on kyivstar - prices you would not have.
And so I put 1 star. And this star is only because it's impossible to put less in Google.

7 minutes of waiting, downloads and network errors to leave this comment. That's all you need to know about the quality of their Three Zhe networks.

Include paid services that are not ordered, automatically withdrawn money, without the possibility of canceling services ...... (((

Something to score "excellent" is not enough. But the whole thing is fine. There are no conflicts.