Our glass waterfall sink faucet failed to shut off recently. Apparently, the cartridge in the water nozzle had worn out after 11yrs of use. I appreciate the courtesy, expediency, and professionalism John in customer service exhibited! We are so glad that Klaus has great customer service and replacement parts. Highly recommend their products.
Customer service from this company can not be beat. They truly believe in taking care of you. I would buy their product ahead of others in the future based on how they have handled my problem with a faucet they no longer produce.
Our kitchen faucet stopped working. I decided to call Kraus and so glad I did. Got the new part quickly. I would say that this was the best customer service experience I have ever had. Awesome! Thankyou Quinn Allen for the service!
In our kitchen renovation we purchased and installed a stainless steel Kraus sink and faucet. Absolutely the best looking sink and faucet combination I have ever owned. Unfortunately the small plastic toggle switch to change from stream to shower on the faucet fell off. Upon calling and speaking with a Kraus representative, I was greeted by a courteous and competent man who expedited the delivery of the defective part for my new fixture which I received in just two days after my call. The superior products and extraordinary service have sold me on never purchasing anything but Kraus products for my kitchen or bath. Thank you Kraus!
I bought a Kraus kitchen faucet a couple years back and have been blown away by their over-the-top customer service. They're easily accessible and if/when you need a part, it'll most likely be at your front door in a matter of days!
We bought a Kraus faucet in 2018. Unfortunately we had a problem with the spray handle. We contacted the company and they were happy to help! They remedied the issue immediately and the whole process was easy. Now in 2021 another issue arose . Once again I contacted the company and they responded immediately and in two days Inhave new faucet parts on the way! Wow ! So many companies these days have lousy customer service BUT not Kraus they obviously out their customers first and strive to Provide The very best product!
My husband had to contact Kraus customer service for a replacement aerator for our beautiful Kraus, Ramus faucet.
The customer service reps name was Quinn Allen, her level of customer service was outstanding and the way she handled the replacement item and represented Kraus was wonderful. i wish all customer service reps were this good in handling warranty issues.
Thank You, Quinn and Kraus for standing behind your product and your warranty.
Even though our kitchen faucet was discontinued, one of Kraus's customer care team (Jimmy) was able to quickly locate the replacement part and get it shipped the same day. Jimmy was knowledgeable, friendly and well connected within the Kraus organization. Jimmy even followed up with installation instructions which helped ease the job of replacement.
Excellent customer service by Kraus employee Quinn Allen! Great product as well!
kraususa.com
