It's always a pleasure to come in here. The staff are professionals. I even overheard a customer being nasty over the phone with the receptionist and the young lady handled it very well without losing her cool.
This place is a complete ripp they charge you twice the amount for parts then they hit you with 150 service charge for 8 hours labor if you dont have plan with them never get towed fo Koppel trust me folks a fuse alternator and battery cost me 14 hundred bucks they dont even deserve 1 star
The Owner and most of the workers are great. Just don t go in there alone if you are a new driver. They will take advantage of you for sure. They made me felt like I was making a great deal but after I signed and read the paper work they tuned a $27,000 used car into a $55,000 car. They got me pretty good. So just pay attention when it s time to make a deal.
I recently sold my car to Koepple Auto Group. They were fast, professional, and very fair. I highly recommend Koepple Auto Group.
Thank you!
Randy, thank you so much for taking our appointment last minute and resolving our matter to return our leased vehicle. It was already a very stressful situation, and you were not only very courteous over the phone; but you were outstanding in person in handling our paperwork. THANK YOU!
The best dealership in Queens hands down. I highly recoomend Alex the sales representative. He is highly knowledgeable and gives first class customer service. Their finance department and service department are one of the best as well attending their customers and giving their customers what they need.
Very professional Customer service, family oriented very understanding of you needs and financial limits
Overall just a decent Nissan dealership. Parts Dept is very knowledgeable which is the only reason I am rating them 2 stars. Service Dept overcharges just for a diagnostic of your vehicle and also keep your vehicle for days without proper updates. If you dont call to find out about your vehicle you can easily go a few days to a week without your car
Was servicing my car and Mr B Melendez from the service department..took a special care of me ..even I never met the guy before ..great costumer sevice..
Nice place to get service done on your car. You will have to wait a bit depending on what kind of service you will get. Employees are very nice &kind to the customers.
koeppelautogroup.com
