Kootenai River Inn Casino and Spa

Kootenai River Inn Casino and Spa Review

Reviews 568
4.2
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K
4 years ago

I GOT A SPECIAL WINTER RATE. EVERYONE WAS WARM N ...

I GOT A SPECIAL WINTER RATE. EVERYONE WAS WARM N KIND. VERY CLEAN EVERYWHERE. DELI CASHIER PATIENT N HELPFUL W A HAPPY SMILE. THE POOL WAS JUST RIGHT WARM. HOT TUB NICE N SMALL. I LOVED IT ALLLLLL. IF U ND A GET AWAY GO TO BONNERS FERRY N HV A BALL.

M
4 years ago

Excellent little hotel, fun casino and man... The ...

Excellent little hotel, fun casino and man... The included breakfast options are huge! The restaurant attached is excellent and they serve truck stop style sized breakfast which is free with your stay. Great spot, great view, great price.

L
4 years ago

We were a little nervous, but the room was big and...

We were a little nervous, but the room was big and comfortable. The bed was very comfortable and we are picky! We were also a little concerned about eating in the restaurant after reading reviews from a year ago. Great improvements have been made. The food and service was outstanding. We will stay here again.

B
4 years ago

We snuck up to bonners for a getaway weekend. The ...

We snuck up to bonners for a getaway weekend. The room was clean and the town was sleepy, we had a good time in the casino, didn't win alot but still won and played for a long time. We got a massage at the spa. That was very good! We had a dip in the indoor pool and soaked in the hot tub. We had dinner at the river view restaurant. Where the food was very good. The breakfast that comes with the room is also full service at the restaurant. It was also very good. Its a easy walk to downtown bonners, there is some unique shops and we found some good deals to finish our Christmas shopping. It was a great trip!

J
4 years ago

Very nice experience. Wonderful view of the river,...

Very nice experience. Wonderful view of the river, three very nice casinos, and a very nice restaurant. (I've used the phrase "very nice" three times!) The rooms were great!

Only bad - there was no microwave in the room, to go with the fridge.

s
4 years ago

First time staying at this location and it was nic...

First time staying at this location and it was nice. We got a Riverview room and it was fine. The train goes by quite frequently, but it didn't bother us. The Canada geese also fly through on their way south, which was nice. The only downside to this location is the smoke smell in the common areas and the strong potpourri smells to try and mask the smoke. It's the price you pay for having a casino in the lobby. That being said, we visited the casino and had good luck. It was an enjoyable, overnight stay. The staff were awesome.

A
4 years ago

Room was clean, bed comfortable. Restaurant was de...

Room was clean, bed comfortable. Restaurant was decent, I've had better but by no means was it bad. Service was good, she did forget some stuff that should be simple, but very friendly. And the veiw is beautiful. However, we dropped our things in the room and went to the casino for the evening. Upon return, I found a dirty washcloth on the bench, a pillow was removed from the bed and the closet was open. I confronted security and was told no one but us was on our room. Next morning my husband and I were being intimate and someone tried to come into the room! Good thing the deadbolt thing caught it. I asked housekeeping about it, the girls I talked to said my room wasnt on their list. Security was "checking on it" and never got back to me. Next night, I needed more glasses for the room so I went over to housekeeping. No one was in there so I helped myself to some glasses then told the housekeeper in the pool room what I did. Walking back to the casino after dropping the glasses I was stopped by security and asked why I was in the laundry room. I told them and then kind of unloaded about someone being in my room...like you're going to stop me about stupid glasses but it's no big deal someone was in my room when they shouldn't have been. I dont know if it was housekeeping or another guest that ended up at the wrong door, either way, NO ONE had any business coming into our room either time. I will note nothing was missing. I heard of other places were key cards are dysfunctional and open doors they shouldn't. If I stay again I'm going to set up a trail cam! Would have given 4 stars for quality of room ect. But I just cant get over the people in our room thing....and it almost seemed like they've had this issue before and knew how to avoid me. Our friends had an issue with their points and when speaking with some kind of manager at the front desk, she was very rude and unhelpful. Claiming she didnt have access to this or that. Well....go get someone who does...?
Also, the casino was FILTHY. Every single machine we sat at was sticky, had ashes all over it...just gross. No cocktail waitresses at all. Oof.

J
4 years ago

Completely disappointed in this place. They promot...

Completely disappointed in this place. They promote a special price on TV but wanted to charge us $150 per night +$20 dog fee. There is no sound proofing and you can hear every person walk and talk down the hallway. They say they allow dogs....was at dinner and got a call that someone complained about my dog in the room. When i went back he was quiet and laying on the bed. Did the staff even go to confirm the complaint??? No. Then we brought the dog in the nonsmoking section casino. He was just standing quiet by my side and security said he couldn't be there unless we lie and say he's a service dog. I'm not one to lie so we left. What's the point of allowing dogs? We canceled our reservations and left. All they had to say was sorry, didn't even try to make us happy like a place should.

A
4 years ago

I highly enjoyed this place from the suite to the ...

I highly enjoyed this place from the suite to the breakfast! Only downfalls was there was no drink cocktail servers, bfast waitresses were understaffed no matter how hard they worked, and were too booked for same day facials at the spa (which I get sucks, but was advertised). Overall great, friendly, hard working staff and appreciated the experience! Bfast was amazing as well as front desk staff and room service!

D
4 years ago

This is one of our favorite places to stay. You ca...

This is one of our favorite places to stay. You can get a standard room with a king size bed and beautiful walk-in shower. Rooms are very clean, the restaurant food is very good and staff is great. We will be back!

J
4 years ago

Best Get Away. Staff very friendly and helpful. Re...

Best Get Away. Staff very friendly and helpful. Restaurant has many options and a Wonderful view. Rooms are clean very comfortable with a Great View of the River. Casino is Fun with a Friendly Staff. They always remember you if you go once a year or a regular.

a
4 years ago

Room in new addition very nice...the old part hall...

Room in new addition very nice...the old part hallway is kinda gross but appears they are remodeling so...restaurant was nice with excellent service and good food. Generous portions nice price. Casino is weirdly broke up into 3 rooms..one is non smoking but the other two are not.

M
4 years ago

It is a small casino that caters to both Americans...

It is a small casino that caters to both Americans and Canadians. The restaurant was the downfall. The staff was very slow. Food was very slow in coming and mediocre tasting at best. If we go back we will be eat I g somewhere else.

d
4 years ago

I stopped to check out the place before committing...

I stopped to check out the place before committing to a stay. Went in the casino and reserved a table for breakfast. Security followed me everywhere I went (including the bathroom) and finally stopped me to ask, 'so what's going on, I see you wandering all over the place' I felt excluded and uninvited. Not recommend due to profiling and discriminatory tactics. Had a very fast (and delicious) breakfast knowing I was being stalked and left to find a more suitable place to rest during my travels.

P
4 years ago

This hotel is our favorite whenever we come to Bon...

This hotel is our favorite whenever we come to Bonners. Great staff, quiet rooms and love the free hot breakfast choices. This trip we stayed during the Christmas season and the hotel was very nicely decorated.

T
4 years ago

The restaurant was terrible! $26 for a tiny steak ...

The restaurant was terrible! $26 for a tiny steak that would never be enough to fill a man! You don t get your choice of potato, it was a nasty scoop of mashed potatoes and gravy- felt like I was eating at my child s school! The mojito was absolutely terrible. The $26 meal only comes with mashed potatoes and steamed vegetables that were overly garlicky! Normally when you get prime rib, you get soup or salad, choice of potato, etc. I really felt ripped off! Will never go there again! Drive the extra miles to coeur de Alene casino! They have great food and way more machines to play and their rooms are very comfortable!

D
4 years ago

I have eaten here twice and have yet to be disappo...

I have eaten here twice and have yet to be disappointed. The food is delicious and the staff are extremely welcoming. The gambling was fun and I even won a few bucks. I would definitely recommend this place for any one looking for a wonderful meal and exceptional staff.

T
4 years ago

Nice place! Clean rooms, good food and a casino th...

Nice place! Clean rooms, good food and a casino that has both Canadian and American machines. The room was lovely, well thought out with the exception of the bathroom. A bit tough to navigate because it's small. Keurig coffee maker is a nice touch. Bed is comfy, and overall it was great!

R
4 years ago

fun

J
4 years ago

Very nice rooms. Extremely clean and in excellent ...

Very nice rooms. Extremely clean and in excellent condition. I was concerned there might be a cigarette smell due to the casino downstairs, but you couldn't tell. The restaurant was fantastic and we loved or waiter. Highly recommend.

R
4 years ago

Nobe

S
4 years ago

We met our son and his girlfriend here for Christm...

We met our son and his girlfriend here for Christmas eve overnight and had a wonderful time! Great rooms, casino fun and good food. It was a very different Christmas and ended up being more fun than we even thought it would be!

K
4 years ago

Friendly environment and a good time (if you have ...

Friendly environment and a good time (if you have a lil money to spare) the only thing that i would say that was a negative for me was the noise and how loud it was in there. Some players like there machines turned all the way up and it can get to be a lil much at times. Maybe you guys could put out some complimentary ear plugs....

P
4 years ago

I find all the staff at Kootenai River Inn Casino...

I find all the staff at Kootenai River Inn Casino and Spa are so accommodating and go out of their way to make your stay comfortable. The rooms are always very clean and meet all your needs. I love the senior menu at the restaurant and the food is great.

Kootenai River Inn Casino and Spa

Kootenai River Inn Casino and Spa

4.2