Jenifer McCoy

Review of Kootenai River Inn Casino and ...

Completely disappointed in this place. They promot...

Completely disappointed in this place. They promote a special price on TV but wanted to charge us $150 per night +$20 dog fee. There is no sound proofing and you can hear every person walk and talk down the hallway. They say they allow dogs....was at dinner and got a call that someone complained about my dog in the room. When i went back he was quiet and laying on the bed. Did the staff even go to confirm the complaint??? No. Then we brought the dog in the nonsmoking section casino. He was just standing quiet by my side and security said he couldn't be there unless we lie and say he's a service dog. I'm not one to lie so we left. What's the point of allowing dogs? We canceled our reservations and left. All they had to say was sorry, didn't even try to make us happy like a place should.