Kobe Bay Sheraton Hotel and Towers Reviews

Facilities and hospitality are the best! As expected is the Marriott group.
It is better to go here if you go to hot springs in Heta!

Location isolation, hot springs, free parking for guests

Scenery, food, hot spring, CLUBLounge
It was very good.
However, it is an environment where even children can easily stay
I thought that it was still good and made it 4 stars.

It is nice to have a hot spring. It is not so wide and not strange, but it has a taste. It may be hard to spend if it is crowded, but it is quite comfortable on the premise. Yakult, milk and drinks to be given in the salon after hot water are delicious.
Breakfast is also highly recommended. Osaka's Sheraton was not good enough, but Coco is good! It has everything from cream croquettes to tea-drinking, meat and potatoes to ice cream. It was a strike to me. Foreigner ratio is high.

This hotel has one of the best hotspring facilities among Japanese city hotel

The Rokko Island area has been admired by the aging of the population, but only this hotel maintains its brilliance. I recommend the buffet on the first floor.

I stayed at Deluxe Twin on the club floor. The quality of the bed was good and I was tired. There is a hot spring on the 3rd floor, and it is convenient to go with a private elevator. Breakfast was good in club lounge, but went to garden cafe of 1F. Fresh vegetables with high ceilings and mountainous areas. The weight of late is high, but it does not compare with the side dishes of the department store. It feels like it. The French toast that Jeff makes is also very delicious!
I left the important things in my room and went back, but thank you for sending them by cash on delivery courier the next day. I would like to go to a meal and stay as before.

It is geographically separated from the city of Kobe but you can enjoy hot springs.

You can relax with a hot spring flowing from the source

I chose the worst hotel.
Even though I made a reservation on the club floor, I checked in at 17:00, and the check-in was closed at the counter on the club floor (^_^ Isn't it impossible?
The tension of the night view goes down

Clean and comfortable, the room is spacious, because there are not many places to visit around at night.

Room is old, but hot spring is good.
I think that the breakfast is also good for the ingredients.
It is clear that the quality of service for members has fallen.

From Marriott's HP
I made a reservation for 2 people per room, but at the check-in I was informed of 2 rooms per person. I pointed out that I was passed through a small, low-rise room with no upgrades and no requests. This was the first time that I had stayed at SPG affiliates in Japan and abroad as a Gold and Platinum member for dozens of times (and this time I checked in at Titanium Elite).

I didn't know what to do, so when I asked the front desk, there was an explanation that the booking department made a mistake in booking for the first time. It seems that the room that had been prepared was buried if it was processed by two people from the beginning until the check-in.

Check-out without any apology.

Previously I stayed at the Sheraton Sheraton, Ritz-Carlton Kyoto, and Osaka Marriott, and upgraded to the Junior Suite.

Mistakes can be changed to a good impression by following up.
If the hospitality is chitin, it is evaluated that the service is comfortable even if the facilities are old.

It can be said that it is unfortunate to respond to guest rooms that do not face guests.

Besides that,
There is no WiFi connection, and the air washing machine is not switched on. I can't help but wonder what the consciousness behind this brand is, with only one thing to keep in mind and comfort and discomfort.

The correspondence of the room staff including the front desk and the lack of concern is probably the result of the manager's work.

It was a stay that was not commensurate with the status and consideration.

Salvation was only for breakfast and it was good, so I'll add one star.

It is a hotel that can be used comfortably. Hot springs are also good.

It is a space that is relaxed and relaxed throughout.

Far from the city. Because it is in a quiet residential area, you can stay calm. The bath is large and beautiful. The atmosphere of the lounge is good.

The environment is good, the hot spring is positive

The service for the price and the sense of fulfillment are the best. Amenity is enough, too

I stayed at the club floor. The room was clean and large, and there was a lift that could go directly to the hot spring, so it was a hotel but I felt like I came to a hot spring inn. The club lounge was spacious, so I could drink alcohol, have breakfast or relax at night or in the morning.

Hot springs are so great!
I had a comfortable time!

Correspondence, restaurant, hot spring are satisfied.

After Renewal I want to come and see the hot spring again and the Club Lounge better!

It was well received by the guests of the hotel for the Keio

The reservation from BONVOY, check in the day before in the app. The arrival date was late on the day of the accommodation, but the reception staff welcomed me in a friendly manner. This was my first stay at this hotel, but I received a room on the top floor because it is a Gold member.
There are spa facilities in the hotel and it seems that guests can use it free of charge. In addition, it is convenient because we can go to the convenience store from the lobby floor.
If you go to the USJ the next day, you will be able to buy tickets at the hotel, so it would be helpful if you do not have to buy tickets on the day.
I did not use, but there seems to be an official shop of USJ.

The lunch buffet in the garden on the first floor was very delicious.

It is neat and clean. The club lounge was too crowded to enter, but it was nice to have drinks and hors d'oeuvres brought to the room.

Hot springs are the best! The soap I had in the washroom was also very good and bought it carelessly and returned.

Located on the man-made island with beautiful views, the Club lounge has room for improvement compared to other SPG hotels!
The bathing area on the third floor is very awkward!
Be sure to enjoy it there~

A typical clean and friendly hotel. The view was good and the breakfast was a must for us.

After all, the hot spring is wonderful! It is a beautiful facility that is more fulfilling than a bad hot spring hotel. Access from downtown is bad, but because price is cheap, it will be ant to stay a little longer and stay here. Also, if you live in Kansai, it would be better to use it instead of a hot spring inn.

Thank you very kindly. The hot springs and breakfast were very good.

We did not expect breakfast buffet in particular, but were quite good. There were many types of bread, as well as brioches and muffins. I did not see much at other hotels. Kakogawa Takami Farm's mini-tomatos are delicious and delicious and I have eaten many. The freshly made omelet and french toast were also very delicious. The carpet in the building is soft and luxurious. Interior of room is chic image by calm color. Besides drip coffee, caffeineless coffee was prepared. The comfort of the room was generally satisfactory, but the elevator traffic jam in the evening (I couldn't get on in the crowd and I missed it three times) was just disappointing of this hotel. I felt very inconvenient because I could not go outside to the on-site hot spring or the restaurant unless I got on the elevator.

There are not many lounges on weekdays and the hot spring facilities are excellent.

I've used the hotel about 10 times so far, but ...
Is it because of GoTO? This time, I was surprised at how terrible it was.
I searched for it because I wanted to write it in the "Customer Feedback" questionnaire, but there is no choice but to write it here.

Is it wrong when the car is received? Wait for 20 minutes.
At the underground parking lot, I called the front desk because a little procedure was required, but there was no sound even after waiting for 10 minutes.
He called me if he hadn't come yet, but he said, "I'm heading now." Are you licked because you are young? .. In agony, wait 10 minutes. After all no one comes. In the car, the tired child begins to cry and feels more tired.
When I call again, "Oh, I'm sorry, I made a mistake and I'm in the wrong place ... I'm going now."
This is the first time for me to respond.
Here ... Sheraton, isn't it? ..

At check-in, the baggage I checked in to have me carried to my room did not come.
Even if I entered the room and waited for about 40 minutes, it didn't come ...
This is Japan. ..
When I called the front desk saying "Please give me your luggage," I finally arrived in about 15 minutes.
I've been waiting for an hour ... since an overseas hotel.

The buffet is not delicious
I stayed for 2 nights, but the buffet doesn't change in the morning and at night. I was completely bored after 2 nights.
I was doing a shrimp crab fair, but the crabs were incredibly tasty. .. A completely frozen product that you can understand by eating one bite.
It's not a cheap all-you-can-eat buffet at a shopping mall, but a hotel buffet, isn't it?
Is it lowering the quality because it is GoTO ...? I could only think of it.

Room lighting can only be turned on and off
Before I went to sleep, I tried to turn off the lights in the room, but it was pitch black or all lights, and all the switches on the stand lights were broken and couldn't be turned on.
There was no choice but to turn on the lights in the bathroom and make the room pitch black.

The humidifier installed in the room is full of mold.
My child has a respiratory illness and needs humidification, so when I ask the front desk
"There is no humidifier for rent, only the humidifier in the room."
And that. A humidifier integrated with an air purifier.
I opened the tank to check the water inside ... Astonishing.
Perhaps a couple of months ... it was clogged with muddy, stinking, moldy water that had been left unattended for more than a couple of months.
Even though the water was flushed to the wash basin, the tank was full of mold and was slimy and black. The filter is also moldy and muddy.
I desperately wash the slime after rubbing it a little ...?! (I'm wondering why I'm doing this at the hotel ?!) The filter is covered with mold and can't be restarted. If you use such a humidifier, your room will be full of mold!
When you call the front desk
"Then, I'll give you another humidifier," said the humidifier as usual.
There was a humidifier ... Don't lie !!!
Return my struggle. ..
Where's the guest house ... I think it happened at a cheap hotel.
You can't laugh at this being Sheraton. ..

There were many other things, but ...
This time I was really really disappointed.
I wonder why it happened, Kobe Bay Sheraton. Did something go wrong with GoTO?
I don't want to stay for a while. ..

It was a very luxurious space where the rooms and the spa were well integrated with Japanese style

Depending on the plan, there is a hot spring available. Breakfast is delicious! Access is on Rokko Island and is halfway.

There is SPA available on the third floor at the time of accommodation

There is also a hot spring, and the hotel is convenient for transportation.
It is old, but it has been refurbished and was comfortable.

My go to spot when visiting Kobe. Rooms are a bit dated but the location is convenient and the staff courteous. If you re looking to use the Onsen be aware of their no tattoo policy.

It was 13,000 yen (two days a night) including tax in Rakuten Travel.
Room is twin on the 6th floor (view can not almost overlook in neighboring structure). Please see the photo for the situation.
I think it is a category of so-called luxury hotel, but even with breakfast buffet was only about 1,000 yen higher than the above price. A sense of luxury is being produced (a card key is also required to enter each floor), and employee education seems to be thorough, so whether it is enough to enjoy a luxurious atmosphere at a low price. If it is enough to go to work or go to bed for a purpose, there are not so many benefits. Would you like to enjoy a little extravagant dinner with your couple or your lover?
The hot spring is located on the third floor, and there is a separate elevator, so you can travel with a yukata or your own sandals without meeting other guests moving between the lobby and the room. In my plan it was all you can go to the hot spring. As it was a weekday off the season, there were only a few crowded times, and we were able to enjoy the open-air bath in an environment close to a rental.
The amenities were complete, and the service itself was dissatisfied with only one personal point. But that one point is .... WiFi may be different depending on the room, but in my room it is normally connected and available, but it was a bit late and could have been created along the way. Such a situation seems to be seen especially when there is access to thought data such as videos.
As it is completely residential area (there are a lot of apartments and houses, school around) in location, it was hard to understand supermarket and convenience store, and it was environment that it was difficult to move a little by car if we moved by car. But this is not a problem especially for those who complete food and service at the hotel.

I am very happy.
We arranged cheaply with check-in plan after 1800, but as we were ready for room even when we arrived at 1730, we put in room immediately.
There is a public bath on the third floor, which is also very good. Guests can use it free of charge. I went twice with the night and the morning.
Breakfast is served on the first floor buffet, which also makes you feel like you are in a foreign country.
I want to use it again.

If you stay on the club floor, you can go directly to the hot spring facilities with yukata and slippers by elevator, and in the lounge you can relax with a variety of drinks and sweets.

Anyway, there is a natural hot spring attached, and the quality and quality of the spring is great!

Access is not good, but there are also paid shuttles to Sannomiya and Shin-Kobe.

It is very good as a hotel, but the number of elevators was small compared to the size of the hotel, and it was stressful to wait quite a while to get on.
This part is a big deduction.

The restaurant was full on New Year's Day, so we had a snack while listening to jazz at the sports bar and arena on the first floor.

Basically, it was fried salad, and it was ramen.

Ramen was light in shellfish broth.

In the children's day, I went to Gion (Ssikiyouen) to have a Dim Sum lunch buffet.

After all recommendation is truffle sweet of holiday limitation.
You will be fragrant and you will be replaced!
I like going to eat this (^-^) v
The standard of my home is assorted three kinds of appetizers, a chicken skewer, and a steamed tofu with spare ribs.

Gion is often used, but because there is a private room, it is the best for family use.
I also stayed at Kobe Bay Sheraton this time.

Good memories were made in the GW final.
I will use it again

But it is GW.
It was amazing how busy it was.
All the staff, thank you very much.

Both the meal, the spa floor and the service were satisfactory.

Guests should use the on-site spa facilities free of charge next door.

That's true
The room was very good too
I was able to slow down slowly

The bottom of the hot spring tub was rough, and when I tried it, trash was deposited.

The service is very good, the scenery of the coast is very beautiful, the hot spring is quite comfortable~~ very satisfied with the experience

Sheraton Hotel with Public Baths
You can enjoy a little hot spring feeling.
This time, I stayed on the ladies floor.
We had good access to the bath and we were able to take it easy!

Recommended when you want to relax in luxury.
Hotel to put in hot spring

The hotel's buffet is very delicious and there is no loss. When will the missing food be replenished? To the girl I heard, "Please let me know if I can, please tell me your seat" and the staff responded gently. After that, I served the dishes on a plate and brought them to my seat.

The hotel has convenient transportation and can take the MRT, and there are restaurants and supermarkets next to the hotel, making it easy to buy!!

In the business district and downstairs there is a whole family and light rail, super convenient!

Classic style but you need a remodeling in rooms, you feel like you're in an old hotel. The area is very quiet although there is not much to know, everything is in the port of Kobe

I stayed the other day when I went to USJ. Shuttle bus came out of hotel and traffic was very easy. We also sold some souvenirs, so we did not have to shop in the park. The room has a good view and the bath is large. The beds were also fluffy. In front of the public bath, there was a relaxation room where you could relax with a cup of tea.

Great selection of breakfast buffet. Nice view from hotel room.

If you stay at Rokko Island, here or there? Chinese lunch is recommended.

The staff was lovely. The breakfast was delicious! ! The hot spring was good too. I would like to stay again.

I was troubled that there was no outlet. It can not be in the present age. Sorry

The area looks like the backdrop of an eighties science fiction show and seems almost deserted, but the Rokko Liner public transport to Kobe, connecting to railway lines to downtown Kobe, Osaka and Kyoto, is pretty quick and inexpensive. The hotel is well taken care of and has spacious rooms (certainly by Japanese standards), helpful staff who mostly speak passable English, and an extensive breakfast buffet. The building houses several restaurants and shops and is directly connected to the Rokko Liner Central Island Station. I'd happily stay there again on a future visit to Kobe.

Access from KIX is good, and restaurants are very good.