Gustofsons Furniture Review

Title: "NOT JUST ANOTHER CUSTOMER!"
Excellent customer service! I have never been to a furniture place where they learned and remembered your name, which made my husband and myself feel like they actually take the time to get to know their customers. Franchesca "Fran" is amazing!!! She went above and beyond to take good care of my husband and I when we were having trouble deciding on a bedroom set. You could tell she truly cares about her customers to want them to be absolutely happy with their purchase. She took the time to listen and coordinated appropriate furnishings within our budget to what my husband and I were looking for exactly. Fran was very professional and kind. She was always available in helping us with any questions we had and was just extremely helpful and supportive throughout the whole furniture shopping process. She kept us frequently well informed of the status of the furniture and when the furniture would arrive. She made this entire process fun and yet painless! Assembly was surprisingly fast,... but very very well done! The set-up crew made sure everything looked perfect to my liking before leaving. I never felt pushed or rushed into making decisions from day 1 to the final set-up. I feel like the all around standards are kept high at this store; everything ranging from good communication to great quality furnishings. I would definitely buy again from this company and would refer to it as a 1st place location to go to!
Thank-you Fran and to Gustafson's for helping us out! This was truly a great experience :)
Dave and Julie

Excellent service & assistance from multiple employees. We felt right at home! Exceeded our expectations! Thank you!

They had what we were looking for. Our sales woman Joy was fun to work with.

Big selection and reasonable prices for quality furniture. Friendly and helpful sales people.

Fran was so helpful! She helped us with purchasing a mattress last month. She made the experience fun and was able to give us a GREAT deal! I love Gustafsons

I bought a sofa set and couldn t decide which option I wanted. Ricky Christopherson was very patient and understanding. He made my experience very painless and quick. Would recommend seeing him to anyone buying furniture.

Great staff and even a better selection of everything you could imagine when it comes to beds and furniture.

We were very satisfied with the help/assistance Brandon Harding provided. He assisted us in choosing the furniture we were looking for. He was very professional and courteous. We will definitely return to buy our furniture/mattress from your facility in the near future as we had a wonderful experience.

I like the new store people we friendly, professional. Good selection, of merchandise, a very good place to get furniture

Brandon was a great no pressure sales person and very knowledgeable. Really appreciated the service and the large selection and cannot wait to enjoy my furniture!!

I was helped by 2 very caring ladies who felt to me as if I'd known them! When I had told Jenny my likes of interest,as well as need in regard of budget she showed me around to the furnishings truly best suited for me!That she gave me variety of wonderful choices I felt her genuine care to accommodate both my likes as well budget need!Coming to my final decision was hard so it carried over to another day,she was very gracious through the long drawn out indecisive time with me! Then was Dana the other very gracious lady whom also had me as @ home with a good friend, in her genuine care to be helpful with me to inform of Jenny having to leave early! That she'd be happy to assist me if I'd like in finding what is best suiting for all my needs! We seriously talked like sisters in pleasantly chatting & she listened with caring response as I explained of my material need concern!

We bought a leather couch and love seat. We also purchased the protection plan. When the couch was delivered the delivery men did not want to take it apart and scraped the arm rest of both the couches.Martin Gustafson sent out a repairman and fixed them in a timely manner. A little later one of the couches developed a 6 x 8 area where the stain came off. I thought, no problem, l will just call them and my protection plan will cover it. Well it didn t. They gave some excuse which was not in accordance with what the salesman said. Every time I see it I feel badly about how I was treated and the waist of money for the protection plan that wasn t. VERY DISAPPOINTED

Free parking, sales lady was friendly, helpful and not pushy. She helped us decide on which mattress to buy for our needs. Delivery was on time.

Great place! Low pressure, great selection and nice employees!

Great services, they help us get exactly what we needed, and have the best deals in town. We even got a follow up letter and phone call to see how happy we were, and if our visit was satisfactory.

This is a must shop when looking for furniture. Go and ask for Dana.
We got our last furniture from a national store and it didn't last as long as we had hoped. At the suggestion of a friend we stopped into Gustafson's and were immediately blow away by how much selection they have. Dana was great to work with and was super patient in helping us navigate it all. In the end we got good furniture at a fair price and good terms. We will be back.

As soon as I knew Furniture came we had a problem with it it was addressed immediately and so far my experience with gustafson's Furniture has been fantastic and we will go back to gustafson's in the future for our furniture needs

Way too expensive. Moving sales that has been going on FOREVER. I saw at least 2 furniture groups that I could have gotten at American Freight just down the street for quite a bit less even when the prices have supposedly been marked down dramatically. Also a "We'd rather sell it than move it" sale shouldn't go as long as it has been. Just move it already. You walk through this large store that is 1/2 empty (upstairs is about a 1/4 full) to find some things not even marked down. Just keep the 2 locations and find a smaller space sell your cheaper stuff at the smaller location or just close the one that you've been advertising your closing already.

Wow! So much furniture! Great customer service.... RadioShack - Monroe Wi - says thank you

The service was great the person that helped us was very polite and informative

I have been on the fence about getting a new mattress for a very long time. Unsure of what I wanted and what I needed. I had visited Gustafson's 3 times before I made my final decision. Fran was very patient with me. She is very knowledgeable and made sure to answer every question I had. She made a point to involve my daughter in the process. Through all the hurdles she had my back. They have someone special there!
Jena and Makenzie

Courtesy and customer service are outstanding. Very knowledgeable about the merchandise sold. Stand behind their products. Good quality. Special ordered a table and benches for me. Also delivered and set up all three pieces by helpful employees.

I came in for a matress just looking. Pam was super helpful but not overly pushy. Everyone was friendly and they had an amazing selection with great prices.

$1400 for a couch that I can t sit on cuz it hurts too much. Went round and round with them for months and I guess I m stuck with it now.

U.D. They fixed the couch side but lounge side still doesn t feel right in the springs underneath. I still sink in too much

Ordered bunk beds in September, was told it could take as long as 12 weeks. Agreed to it. 12 weeks was up 11/26... The manager (I think her name was Jamie??) was incompetent and rude and blamed another company... Finally got delivered week of 12/17. Bunks are nice, good quality... But won't ever shop there due to manager.

So great to work with Kim- She has so much design experience and brings excitement to the furniture shopping experience! Looking forward to completing our project at our home with Kim! (5 star all the way!)

I went there a few years ago and tried supporting local businesses.
We bought a leather sectional, and mattress and purchased the additional insurance.
They don t back their product. Worst customer services ever. It took at least 2 months for the owners son to call after I called several times. After going back and forth with them for almost a year later, they finally ordered a replacement. It came damage. Not once, but twice. The first time they order the wrong pieces and it was damaged when delivered. The second time they reordered, I never heard from them so I called about 4 months later to see when the sectional would be in. They NEVER ordered it!!!! When it finally came in it was damage too. I made sure to point out damages both times to the delivery guys and took pictures. When the mattress was delivered, a hole was was through the bottom box spring.
After being frustrated for going through this for two plus years, I told them to come and get the sectional. They would not issue credit, I had to go through the finance company they used when we bought it. It was such a hassle, they agreed to give me the cash deposit we paid and replace the mattress. Once I received the refund. They would not replace the mattress.
They were so unprofessional, and treated us like we damaged it even though the damage was noted at delivery and pictures taken.
I will never go back!

Great selection, reasonable price, and knowledgeable staff.

My husband and I were in a bought a mattress Saturday and Our salesperson Pam was OUTSTANDING! From our initial greeting upon walking in the door to complete knowledge of their products and the final sale. We recommend this furniture store above and beyond great people and products! Thank you again Pam!

Miranda was fantastic, very knowlegeable on her products!

This is an awesome furniture store with wonderful people. The sale people go above and beyond to help their customers. The customer service girls are always polite and smiling and the owners are amazing with helping you in your time of need. No other furniture store will do what these people do.

Our experience in the store was acceptable, nothing noteworthy but certainly not a bad experience. The process after the purchase was enough to make sure we never shop at the store again. Delivery is not customer friendly. And should you have a problem with the 2 hour window you are given (No say in the matter just given a time) be prepared to pay up! Everyone is happy to tell you what can not be done or what it will cost you to make sure your delivery is acceptable but not one person will provide customer service to make sure your experience after the sale is adequate. Pretty bad when you can say even Comcast gives better service options. Needless to say this will be our last purchase from this store and I encourage everyone who considers Gustafsons to think twice.

Great place to do shopping per furniture around Rockford, Illinois. Great people and great prices.

Bought all of my furniture/beds here. Never been treated poorly. Dale and his staff do a great job!

I wouldn't say the clearance sale is happening yet. Everything still expensive, although the inventory is shrinking

Just bought a new mattress through Gustafson's the whole experience was awesome. Fran the saleswoman was very helpful, she knew what to look for as far as spine alignment while laying on a bed. She was honest and not pushy in any way. I love the discount area they have very nice beds and other types of furniture for pretty cheap. I will always come here for furniture before going anywhere else.

Great customer service, great quality, great variety and it's a hometown business

I enjoyed my visit. Pam was such a sweetheart and made my experience so heartwarming and unforgettable. I will be back.

Ellese is wonderful to work with always pleasant! Consistently good customer service over 9 years of buying from Gustafson's

For a furniture store it is ok...a little high priced.

Great sales guy and great buys. Here's Doobie Tux and I checking out some of our beautiful new mattresses. He is such a ham but I think he approves. They are so pretty I don't want to cover them up!

Sales people actively avoided asking us if they could be of any help . That's fine Choice Furniture was happy to help get us set up in a complete living room set our home.

Great prices on mattresses. Huge selection. Nice salesman.

Nick is AWESOME. He was Great and went above and beyond

Jenny helped us get what we wanted with out a hassle. We started out at a different store and it was a very big pain. So when we stopped at Gustafsons we thought it was going to be the same but Jenny was very pleasant and understanding. We got what we wanted and are very happy.

It took them over a month to get me a new remote for my lift chair. I couldn't use my lift chair that whole time. Not happy with them.

The only place that had all the options that I wanted on the loveseat that I bought. Remote control, lumbar, headrest, and recline.

Came in to ask about office furniture. Was told to go to another establishment right away. When asking if they had any office furniture at their location, hesitantly, he said no just in a catalog. I asked to see the selections. Not one question asked. Not a single greeting. Not a word on the way down the hall to the catalog. I wouldn't care to re-enter Gustafson's. Sorry to bother you!

They go the extra mile ,so to speak, to get you the best deal possible. Customer service at its finest ! ! ! Ask for Zach ! !

Bought every mattress we have (except ours) @ Gust. Prices seem higher, less in the stock room for misfits. If you have plenty of time, it's fine. We do t get there till close to closing.

Fran was super helpful. She helped me pick out two beds and pictures. She is Very knowledgeable!

Clean store. Small runway of brands. Relaxed sales people. Pricing just ok. To stay competitive in this world of online purchases, even these items will go to online sellers if they don't get more aggresive.

I have been shopping at Gustafson s for many years! Mitch has always been our salesman and we now consider him a friend! Great guy who is always friendly and eager to help. Mitch is very knowledgeable about their merchandise and I highly recommend him!
So thankful Rockford still has a local place to shop for furniture and I hope that it will be around for many years to come!

We got a good deal and our salesperson, Corinne, was very professional. I dont give 5 stars because my wife and I watched two employees get in an embarrassing argument over sales.

Very helpful saleswoman. Prices are fair for quality of products and service. Home owned and run.

Welcoming staff, but not pushy. Lots to choose from at a variety of prices. Sadly they're closing down there Northtowne/Westside location. Probably will take my business elsewhere...

Debbie Monica is an amazing sales person. I always ask for her when I need furniture. She always knows what I want before I do.

Nice parking lot i don't shop there but do shop at half price book store

My wife and I worked with Cheryl on a purchase of a new bed, and she was wonderful. She was very low pressure and easy to work with and got us a great deal.

Ricky help us, we couldn't ask for a nicer person.. bought 2 new chairs and ottomans and then help with choosing fabrics..

We had an excellent experience buying furniture at Gustafsons. The store is amazing! Fran Dittmer is the sales rep that helped us. She is without a doubt the best we have ever worked with. Fran was very knowledgeable about all of the items in the store and she saved us tons of money. It was a pleasure working with her. We love Gustafsons and we love Fran.

Worst customer service experience ever. I am beyond speechless to how my family and I were spoken to over having a question over a bed. Sales manager Lori yelled at me for asking how long a bed would take and to explain to me why I could not buy it that day. She spoke to us as if we were slow and incompetent and stormed off screaming I m done I m done with you people. I can t even explain the situation without laughing. Most unprofessional environment. There s a shortage on raw materials!!! Okay Karen we understand that s not what we re asking . WORST EXPERIENCE EVER will NEVER be back and wish you bankruptcy!! & response to your response: as God is all our witness no one screamed or yelled in the store besides YOUR store manager to YOUR customers, feel free to check your cameras and see who walked off and stormed around waving their hands in customers faces and no one was persistent on price or taking the floor model we simply had a question, there was no talk about negotiations or anything and idk if loris meds wore off or if it was her menopause but she literally TWEAKED in front of everyone and you guys trying to play it off like the customer acted wrong is hilarious and goodluck selling anything I found a bed thank you for the concern & it was at ART VAN and they literally treated me so well. I wish you and Lori more sales and better days and sorry you don t see how you behaved wrongly literally CRAZY how she behaved, & she only behaved rudely after we spoke a LICK of another language. Do you not understand she started speaking SLOW to us?? And like we did NOT UNDERSTAND ENGLISH? You re all delusional and God bless.

Our family have all shopped here for many household needs.... Elise and Gustafson's have bin oustanding....her expertise and helpfulness have gone above expectations and also saved us plenty....thankyou much...well worth the drive to go here...ask for Elise.
Over my years i have dealt with all kinds of sales pitches and persons...Elise has bin truly the best ...and Gustafsons has a focus on quality ...Put the two together and its a win win for you.

Tony Young was an amazing salesman!!!! He helped me get exactly what I wanted. I will be returning in the future to do business with him again.

Enjoyable experience! Purchased 4 new peices of furniture for our living room!

Very disappointed my husband & I came into your store to buy either a sectional or sofa and love seat. Told the sales guy we had a max of $1500-2k to spend. Right away he was showing us $3k items and saying he could probably get it down to our price range, after walking around with him I finally ventured off. Found a couple sofa sets we liked. My husband found the guy & asked him to see if it came in other colors. Told him I had to go to the eye dr across the street. Gave him our phone number to call with colors and price. He said he would look it up and get right back to us. He Never called. So my husband called him, he never got the info yet told my husband once again he d go look it up and get back to him. Never did, So we went back into the store. The guy still hadn t found out the info and didn t seem to interested in helping us... but thanks went to crazy joeys and bought a new set for $1800 and got a free rug... guess we won t waist our time going to your store ever again!

Very helpful. Mitch helps with great furniture and prices.

Bought (2) matress/box spring sets. Had a few issues that were resolved quickly to my satisfaction. Excellent customer service.

Great Selection, knowledgeable staff. Clean, organized sales floor, logical easy flow to the floor plan. I went here for the first time respondent to a sales ad on TV and had an AMAZING experience. You need to shop here, people. Even moreso when you do, lock elbows with Debbie M... She will ask all the right questions and educate you as well, completely solving your furniture needs.

Excited to try a nap on our new bed from Gustafson's. Thanks to our salesman, Zach for his help and knowledge

Just purchased a queen Serta mattress and box spring from their mix and match. The service at the store was great and everything was going well until it was delivered yesterday. The box spring has a 3 inch long x 1 inch wide tear where it was obviously banged hard against something. The store says that because the box spring was basically a giveaway with the mattress, they will not deliver a replacement to my house even when they are already in the area dropping off something else. I spoke with the store manager who said the owner refused to let them drop off a replacement. He said it would cost them $129 to deliver it...seems that they are confused between their overpriced delivery fee and the actual cost. Next time I'll look elsewhere.
Just discovered the delivery guys put in the bolts holding the frame to the headboard backwards. The long ends of the bolts were poking into the box spring and would certainly have made a couple more holes if I hadn't fixed it. For the highest delivery fee around, it seems reasonable to expect the bed to be set up properly.

We love this place we moved in April this year and we needed to update some furniture. We are so happy that Johnny was the to take care of us. We have been back a third time and we have spent a lot of money. There was another salesman that greeted us and then proceeded to follow is all over the place. Very annoying. Anytime we asked about a price he would say is what is on the the tag is what you pay. After about a half hour of him stalking it's I asked if I could have my old salesperson. Thank God we switched. When we asked him about prices here would say I will see what I can do. Sometimes it was nothing and sometimes he could adjust. I guess it is just the way he went about it.

If you need furniture go and see Johnny, I am sure he will take great care of you. We have spent over 6k with him. Going thing we were about to walk out because we were do unhappy with the other salesman.

They were VERY helpful when I needed a replacement part.

Ryan Bunting was a great help got wife's new bedroom set ordered. We will see how delivery goes.

I was so impressed with the level of customer service. There was never any pressure to buy, but Mitch was willing to answer my questions and help me find exactly what I was looking for. As I was wandering the display floor looking at all of the options, I was able to observe how professionally a customer who came in with an issue with a previous purchase was handled. There is no doubt in my mind that if I have any concerns with my purchases, there with be completely resolved to my satisfaction. Gustafson's has found a new life-long customer in me!

Unbelievable reboot of a former television and appliance superstore. Gustafson's specializes in all styles of furniture including Amish and has a huge selection of mattresses. No heavy pressure from the salesmen yet the ability to find help with ease.

John Heiting greeted us and was attentive to our needs including enhancements to complement the sale. Thank you, John.

Working with an insurance company can be a very trying experience. We were privileged to work with Fran Dittmer at Gustafson's. She is very knowledgeable in the insurance aspect of "unreasonable vs. reasonable" and exceeded our expectations in assisting in selecting quality furniture within those guidelines. We have returned and also purchased a new bedroom suite for ourselves after 62 years of marriage! Fran is a good friend in helping customers make better and wiser choices when selecting new furniture in coordinating interior design. She knows colors, design, textures, and I highly recommend her. She is amazing and really works hard to give above and beyond service.

I love this place! It will be the only place I ever buy my furniture. Saleswoman Chris is terrific. She worked with me ALL day to furnish a few rooms on a budget. We got an incredible deal! Very satisfying experience.