Review of Kobe Bay Sheraton Hotel and Towers

3 years ago

From Marriott's HP

From Marriott's HP
I made a reservation for 2 people per room, but at the check-in I was informed of 2 rooms per person. I pointed out that I was passed through a small, low-rise room with no upgrades and no requests. This was the first time that I had stayed at SPG affiliates in Japan and abroad as a Gold and Platinum member for dozens of times (and this time I checked in at Titanium Elite).

I didn't know what to do, so when I asked the front desk, there was an explanation that the booking department made a mistake in booking for the first time. It seems that the room that had been prepared was buried if it was processed by two people from the beginning until the check-in.

Check-out without any apology.

Previously I stayed at the Sheraton Sheraton, Ritz-Carlton Kyoto, and Osaka Marriott, and upgraded to the Junior Suite.

Mistakes can be changed to a good impression by following up.
If the hospitality is chitin, it is evaluated that the service is comfortable even if the facilities are old.

It can be said that it is unfortunate to respond to guest rooms that do not face guests.

Besides that,
There is no WiFi connection, and the air washing machine is not switched on. I can't help but wonder what the consciousness behind this brand is, with only one thing to keep in mind and comfort and discomfort.

The correspondence of the room staff including the front desk and the lack of concern is probably the result of the manager's work.

It was a stay that was not commensurate with the status and consideration.

Salvation was only for breakfast and it was good, so I'll add one star.