Kipling Reviews

Says in stock online and when you get there it's not

Excellent store. Clean. Large. Great customer service. Quick repairs.

Courteous user-friendly and practicing social distancing.

My experience at Best buy was an experience unlike what I expected in the sense where I was very pleasingly surprised.

And would definitely shop there again.

It's a typical Best Buy, bit the staff here is quite good. Helpful without being pushy, which I appreciated.

I purchased a modem online during this pandemic the modem sent was the wrong one but because I was unable to return it with in the 14 days again due to the pandemic they will no longer exchange it. When I originally place the order they were during curbside pick up when I went to pick up order after receiving a text message that my products were there, only to get there to be told sorry were are no longer do curbside as of today. But no text saying that or call..

How can a store that sells high priced items smell like a teenage locker room. I could not stomach the stench long enough to purchase anything.

Honestly best electronic place to shop and great customer service !

Came and got what I wanted had a sales person offer me a gift to switch electric companies which I though was weird

I always have so much trouble with this store. Employees have been rude--too busy talking to each other to pay attention to customers. Returns are time-consuming and difficult, check-out line always seems to take an hour even when it's short. Maybe it's just this location, but I hate coming here.

Sony VR was being demo'ed during our shopping list to this Best buy so I was curious how the PlayStation VR stacked up against Samsung gear VR , needless to say I had a lot of questions for the rep with the PlayStation VR , he couldn't answer one of my questions not one, not even the price, I was with my wife and to kids , they moved over one isle while I was demoing the PS VR , well the rep didn't realize they were still in eye shot when he decided to start video taping me while using the VR headset set on his s6 Android , my wife had an issue with that , not so much him doing it but the way he was so nervously and secretively doing it so she question him as to why , he stated it was for Sony promotional reasons .... Really , Sony would most likely have you sign a release , this guy was creepy , poorly dressed and lucky it was me , if he did that with my daughter ....well I then asked a best by employee where they sold a certain type of cable that he said was not produced after the note 6 , I told him there is no such thing as a note 6 to which he argued . The place is no longer my favorite store , it has gone through a huge decline in helpfulness and knowledge over the last three years , find another store or shop online .

great service rep at the Best Buy mobile area. gave us the best deal with the phone we wanted.

Friendly awesome attitude people willing to help and do what it takes to make you leave with a smile

Love best buy GCU it's a shame that they did away with the program that's the reason for the star deduction. Good place to find your electronic needs or at least to test before buying for cheaper online

Big beautiful store. Much prefer this location over others.

Wonderful place! We get most of our electronics there.

Everyone there is super personable and reliable. I recommend everyone comes to this Best Buy if they're looking for quality service. Super great service!

The guarantees of the eletrodometico does not work is had many problems with a refrigerator more than 10 Week and still nafa

Still overpriced - especially on cables - but convenient when you need something immediately.

Got new phones, great knowledge by At&t rep. Long wait midday, thought it would be less crowded

Great stores for appliances. Only problem was getting someone to help in the TV section. When I finally got someone, though, they were extremely helpful.

Good experience and we're able to solve our WiFi issues.

Reliacard doesn't work there but so what. Neither do I!

Really awesome store with excellent customer service. The layout of the store is very clean and modern and easy to navigate and labeled very well making things VERY easy to find while in the store. I went here to buy a new PC gaming monitor, and 2 gaming laptops and got all three at an extremely affordable price considering they're brand names and top of the line electronics. The employees there you can tell are very very passionate about their jobs there and highly knowledgeable of the products they are selling. I highly recommend this store!!

Always a fun store to go to!! And they price match!!

I purchased a laptop and brought it home. Realised they gave me the wrong one. I took it back and explained the situation and they very politely and professionally apologized for the mix up, got me the correct laptop, made the price corrections and I was on my way. I couldn't have expected better treatment. Thank you.

Best buy isn't what it used to be. I understand that competition is strong for them but they should reconsider their staff. Upon walking in, prepare to be preyed on by sales people trying to sell or upsell you on everything. I'm a used car salesman too, and for me to say that it's overwhelming is saying something. Luckily my wife and I know a bit what we were looking for but I wouldn't let my grandma walk in there alone in fear that she'd walk out with unnecessary stuff that was sold to her.

It's best buy. Staff is meh. Prices are meh. The store is meh. This location is the worst to pull out of back onto to the street. Go behind Home Depot and exit that side.

Just can't beat the combination of deals and selection. Anywhere.

I have been in store and shopped online, so I will say that this store is a good place to shop in.

Employees Knew Nothing About Their Products And The Service Was Very Horrible!

Staff were eager to assist and made signing up for a credit card easy.

Great service and friendly. Prices are awesome and there are a ton of products. Took brother there who is gaming fanatic and loved experience in the store.

Clean place, employees are nice but not too knowledgeable about the products they sell.

I really do like going to Best Buy. I never feel pressured. They are very helpful and not breathing down your throat. The new open floor design is real nice. Employees are all very knowledgeable and give great suggestions.

They do a price match with Amazon, which comes in handy if you need something Now.

fast customer series.
Great experience

Staff are super nice and helped me every step of the way to set up a new account and set up my new phone

Everyone is nice and good service by the people that works there

Items are over priced here and the staff won't leave you alone. You can buy things cheaper online without the aggravation.

Worst costumer service I have ever experienced. Will no longer shop at this store in any capacity. Will recommend the same ti family and friends.

They have just about everything you would need in the form of appliances or Electronics. I love the gadget section. Knowledgeable staff for the most part.

Please...
Do NOT get the geek squad warranty/protection plan on new phone!
Buyer beware.
I was sold on it with... "we replace your phone for any reason, except if I threw it against the wall"
So, with my broken glass on both sides and my camera lens also cracked.
They told me I has to pay $199 and send my phone for repairs that would that a few days.
Sooo unacceptable from a huge box store.

Yesterday I went in to get on a new mobile plan for sole purpose of using the phone as a hot spot for my laptop for my at home work. I asked the rep (Terry) multiple questions about download speed using hot spot, how well it worked for iPad, had he ever used hot spot for laptop, etc. There was absolutely no chance he didn't understand the reason I was changing plans. He recommended Sprint unlimited data. BUT...OOPS he failed to once mention that hotspot is an add on!!!! Have to pay an additional monthly fee & it's NOT UNLIMITED! I will heading back tonight - they can take the new phone, plan & provider and...well you know where I'm going here! THANKS TERRY! (NOT!)
UPDATE - 3 weeks later I am still battling with Sprint for the money I paid for the phone! Terry, you have created more work and headaches for me than any other purchase I have made in my entire life! If I could give this place negative stars I would. I am still fuming that one person's incompetence has become my burden.

All the new phone the gentleman help me went out of his way to help me get the information off my old phone onto the new have nothing bad to say about them great service

What can I say about an overpriced big box store like Best Buy expect maybe it's better to buy here in person then buying a bigger behemoth such Amazon where I don't get to see anything before buying...

I joined to the protection plan for my daughters. And my daughter lost the phone and claimed it. I got new phone after 4days. The workers are very kind.

Love the electronics here. Issue is with employees that don't pay attention to customers that are not electronic savvy making the experience lack the excitement that was brought in stand up.

They have all the big boys toys there and lots to choose from there, and the staff there is very helpful and willing to go a little further to achieve the customer's needs and wants and to do's and not to do's, so yea, very good store to be able to shop at and browse around and check out all the nice stuff they have there for us to go see like buy.. That's my Moto and it works every time , Thanks " Best Buy " Stevie Z.

New location seems very organized and easy to find what your looking for!

Lots of electronic equipment to choose from.very helpful people in there.

Very friendly staff and seem very knowledgeable! Would recommend to visit here for your electronic needs

I use to visit this location at least monthly, but sparingly over the past 2 years. Compared to the Pottstown location, it has a broader selection. Staff is helpful and easily accessible. Used customer service my last visit and it was fast... a lot faster than I expected.

They were very helpful, and made sure that we used the resources available, such as lifetime warranties to save money, thus creating returning customers. Shopping in person creates a personal touch that a website doesn't

Clean, well laid out. Epitomises what is good and bad in big box stores.
There's a lot here! Prices are pretty comparable and you can even ask someone for help!
I was asked a couple of times but no one was pushy and since I was in appliances that was a good feeling. When I did have a question it was answered and plenty of information given on what made a dual oven good and what it doesn't do as well. Lots of good info and I didn't feel pressured into making a purchase right there and then (went in for something else and decided to look at stoves as a replacement may be in the works pretty soon). So appliances get a big yes with compliments to David Sloyer!
The video game section bit more of a mixed bag and mostly due to the probable rush of the season. I found a tremendous deal with multiple items on a peg only to have to crouch and look pretty hard to find wrong item on peg. So nothing there. And cell phone section is definitely a more pressure driven section.
Everybody who asked if we needed help was friendly and polite. They weren't pushy and the range of electronics was very nice to browse and think about.

Great selection & price, employees are very respectful & know the products.

This is my favorite electronics store! So much technology!

Best Service I ever had, my iPhone had a Problem with Screen Passcode Lock, and took them less than 20 Minutes, Thank you So Much.

The place is gone downhill I foresee it closing soon

Associate who assisted me was friendly and helpful. Didn't feel rushed.

Great, this time. People around and fast service. More becoming the exception, though, of late.

The salesman in the pc section was on point! Patient, knowledgeable, and just overall a great experience.