Kia West Edmonton Review

As a new customer to Kia, we were treated as if they've known us forever, welcoming us and being very friendly and professional! Ryan and Tom truly treated us like family and took all our desires and made them a reality! We wanted to stick to a certain price point and they were able to keep us UNDER it! Ryan found us just the perfect vehicle for our situation.

Thanks boys for being AWESOME! We will be back for our maintenance, next vehicles and for random visits!

They did some routine recall maintenance. They were friendly and I had a good experience.

The Kia West Team made purchasing our new vehicle a painless and overall pleasant experience. They walked us through all the details and options and worked with us to keep our purchase inline with our budget. Shout out to Landyn and Kathleen for all their help and patience :)

I have been going to Kia west for a couple years now to get my vehicle serviced and they truly never fail to amaze me. Not only is the service department extremely productive but it is also filled with enthusiastic workers who always seem to go above and beyond for their customers! Prior to coming here I have always felt that getting my vehicles serviced was an extremely tedious chore, but being able to walk into such a welcoming and positive environment really makes it a million times better.

Terrible place to deal with I will never go back. There service department are a bunch of back yard mechanics. If your thinking about getting your vehicle service there you better think again. Kia does not stand up behind there products.

It was absolutely great experience
We have recently purchased our brand new Kia Soul. Ryan was great to work with and the whole process was easy and friendly. I definitely recommend this dealership

I recently purchased my 2016 Dodge Challenger RT from Kia West Edmonton. Absolutely fantastic buying experience, Mark was such a pleasure to deal with - no pressure, no BS. Love that he followed up a week later to see how I was enjoying the Challenger. Great price on the car and Tarah in finance was awesome. Highly recommend Kia West Edmonton!

Yesterday (April 6, 2019), I was at Kia West Edmonton for tire change. I casually asked the Service Consultant, Kelsey MacLeod. if I would get a complimentary car wash. She said the service was not available at the moment but she offered to wash my car with the garden hose. And she did a wonderful job - for no charge.

I liked her going an extra mile, backed up by out-of-box thinking.

Much appreciated, Kelsey!

All the best!

Sanjiv

IN OVER 40 YRS OF BUYING VEHICLES..MOTORBIKES.ETC...WORST EXPERIENCE I HAVE EVER HAD...THATS LIFE..
LOVE MY CAR..PAID TOO MUCH....ALL IM GOING TO SAY...

The service and staff were amazing, very friendly, and helpful. Kathleen, Mike and Aaron were awesome! They did everything and then plus to help. They made buying my very first new car a good experience and especially from being out of town. I recommend them to anyone.

Our sales person - Liam - was great. No pressure, just helped us find the right car for us. The remainder of our experience has not been good. Our experience with the finance team means that even though we're in the market for a second car, we wouldn't go back.

Edit to respond to owner: Hi Paul, the first thing would be to have your finance director respond to my email answering my questions of clarification. I don't expect that anything will change in the long run, but the most frustrating thing has been the lack of communication/explanation.

Edit: Thanks. I think we can objectively agree that Tom has responded. It's more subjective as to whether my questions have been answered (I don't think they have, he does). But I think I'm going to leave it at that for now. It's a great little car, shame about the service.

Worst car buying experience of ALL TIME! If you are able to buy from any other dealership I would recommend you do so. I love KIA and I love my new car but the sales experience and all follow up experience was so terrible I almost lost all hope and for a time regretted buying my car from KIA all together. To go through all my terrible experiences with Kia West edmonton would be way too long of a review but I'll just say - STAY AWAY! This slimey place will do nothing for you if you need any after-sales care. They are beyond rude and have no respect for their clients who need to be cared for after they have their money! Specifically the General Manager and Aaron (who sold me my car) were amongst the rudest and least professional of any people I have ever dealt with in any customer service experience.

I just purchased sorento today from mike sales person. I asked auto starter for the part of deal and when I went to pick it up this afternoon, I found out that they installed 2 way starter which I didn't expect, they would normally install 1 way starter which is less money. I thanked Mike about this and over all, he was a good salesperson and the owner Chris was also a fair person to me.
I'm happy that I got what I wanted at the end and they treated me good.
I would go back to west kia next time and buy another vehicle from here.
Wish you luck Chris and Mike!!

My salesman Andy Yung has been consistently pleasant, hardworking and helpful!

My husband and I just bought a pre-owned 2018 Hyundai Tucson and am very happy with the service we received. Mark, the preowned sales manager answered my email inquiry promptly even though it was after hours. He had Sam, one of the preowned salesman help us through the buying process. Sam was great to work with, he was quick and efficient, patiently answered any questions and got us a great price. We also worked with Tarah in finance and she was a true professional, talking us through the financing and warranty with care and detail. I would be happy to recommend this dealership to any one, especially if they have the chance to work with Mark, Sam and Tarah! We are in Calgary and I would be happy to make the drive to Edmonton again in the future to deal with them on another vehicle.

Looking for a vehicle that has good safety review n economical yet luxury is never easy to find. For some people getting approve is a very unnerving process. Being self-employed and having a new company makes it even harder. KIA at West Edmonton was great at making that process as painless as possible. Jay my salesman was very helpful friendly as always and kept me well informed through the process, redirected me to the right person when needed and thought about my needs. Katelyn and Tom who handled the financial part was superperve they made the process painless and quick. The team worked fast to meet all the extras I wanted and made sure I learned about my new KIA Ex+ V6 7 passenger SUV. I rarely recommend anyone but when I'm happy with the service I know I have to say something. I highly recommend KIA West Edmonton.

Huge thank you and shout-out to the fine people at Kia, specifically Kris, Edgar and Landyn. I recently purchased my third vehicle from Kia, and they did everything to accommodate my requests! They are friendly, not high-pressured and ensure that their clients leave happy. I have always, and will continue to recommend West End Kia! Thanks again, Kia team!

sales rep lyndon was very knowlegable@ very personable. goes over @ beyond expectations ty lyndon.

Awesome people awesome service in the parts department even when they don't make parts for my Kia car anymore they at least point me in the right direction I am very happy with their service when my Kia dies I will most likely purchase a new one from this dealership

Best experience I have ever had buying a car hands down. Aaron made the experience hassle free we got a price online came in signed papers and were gone within 20 minutes.

Just bought our 2nd Vehicle from Kia West Edmonton, first experience was fantastic and we love the Sorento, and this second purchase was just as smooth, the Forte is a great little car! Thank you Ashley and Aaron for all your help.

Daniel

I went to Kia needing a bigger vehicle for my expanding family and was helped by Sean. He was very knowledgable and kind. He made the process fun and we didn't feel cheated or made to feel like idiots like our last experience buying a car. Would definitely recommend Sean!

I live in Taber and I found this beautiful BRZ in their pre-owned inventory and Mark Jones have been extremely helpful with ensuring that it's well taken care of when I get up to Edmonton. They give excellent customer service and their communication is impeccable. With them, I finally got the sports car that I can afford and dreamed of.

Absolutely fantastic service and the best product recommendations. The sales person Grant Wilcox did handle the process smoothly.

Great place to buy a vehicle, used or new and a fantastic service department. 10 out of 10!!

Good people to deal with. Jim Bell was great to talk to, understood what we wanted and delivered. Great experience overall.

Overall a very great experience!Great customer service.The staff is very knowledgable about their work.Lethbridge Kia spoiled my record ,they have no experience with car loan!!!but Kia West took care of everything.They gave me a great price for my trade in van as well.A big thanks to Brandon,Mike and GM Chris.I love my new Hybrid Kia Nero,very fuel efficient,extremely happy with it.I would recommend Kia west to everyone!!!!

Jay Quilay is da man! He is a people person..knowledgeable..professional..and took the time to listen and understand what I wanted..I love my car!

I will never be returning to Kia West Edmonton due to bad experiences with the service department. I was having some after market parts installed on my optima SX and I was quoted at 400 dollars and 3 hours. I thought this was reasonable so I allowed them to do it. I soon found out that the mechanic had zero experience with after market parts and he was unable to get my charge pipe/BOV working after 5 hours. He was able to change the Sparks plugs and install my catch oil can which I fully expected to pay for, but I felt cheated in regards to the charge pipe, especially considering they charged me over the quoted price (450). Kia said there was a problem with the charge pipe and it wasn't their responsibility. I wasn't buying it so I went out and bought a ratchet set and installed it the next day myself and it now works perfect. I figure the problem was that he didn't have the solenoid hose pushed all the way up the BOV inlet, and he didn't zip tie it for proper seal. I'm not a mechanical expert so it bothers me greatly that a journeyman mechanic was not able to figure this out and I was. Bottom line you shouldn't charge a customer because of your own incompetence. My vehicle will not be serviced at Kia West Edmonton in the future.

Great service, great salespeople. 10/10 would recommend to anyone in the market for a new or used car!

Purchased our very first brand new KIA from Kia West Edmonton just a few days ago. Liam our sales rep was great. He was friendly, knowledgeable and very helpful. However, our experience with finance was unfortunate. We were misinformed about certain points of the extended warranty package and other important details were not disclosed. Although we have time to cancel the extension, I'm now finding out there's a fee and we lose the no charge maintenance offered by the manufacturer which was part of the original agreement. Waiting to hear from someone of authority. My review may change depending on how the dealership handles this situation. Claire

Update: Tom the Director of Finance listened to my concerns and immediately took action to resolve the situation to our satisfaction. He's kept the line of communication open, promptly responded to my inquiries, and assured me that he can be approached anytime if I have further questions or need assistance with anything else. I nearly lost all trust in Kia West Edmonton due to the deceitful actions of the one particular finance manager. However, Tom proved that the dealership does indeed care about their customers and that dishonest way of doing business is not the norm here. Updated from 2*

It was great experience at kia west and special 5 stars to sales dept Jay Quilay for exceptional custimer care and coordination throughout the process.. thanks a lot..

I was in an accident the end of May. Not being from Edmonton I had no idea where to go so the tow truck driver suggested Kia West Edmonton- best thing that happened all day!

When I arrived, car wrecked (along with my emotional state lol)- Juliana was the first face I saw and she was an absolute saint. She was so incredibly calming and helpful - she advised me how the insurance processed worked- fixed an error on the insurance companies part in setting up my rental car- explained everything that would happen and what I needed to do - all the while with the most beautiful smile and calming demeanour.

I drove back to Calgary in a rental, leaving my car for what ended up being about 4 weeks. Juliana texted and emailed weekly keeping me updated, asking if I needed anything, completely keeping me in the loop at all times.

I picked up my vehicle last Saturday and was so happy to see her working when I arrived.
She explained everything they fixed- showed me Photos- offered to replace my key fab battery when I texted her an hour later frantically lol.
She reached out later that day to see if I made it home ok- and another text today just checking in to make sure I was happy with everything.

Let me tell you, if it were not for Juliana, I would have crumbled that day- I m from Nova Scotia, living in Calgary, didn t know anyone or what to do in that situation and she was literally my angel that day.

Juliana, you are absolutely magnificent at what you do and your genuine care shines bright!!!

I've only spoken with Fred. One of the nicest car dealers I've met. It was fun and informative buying the car. We had a great first-car-purchasing experience thanks to everyone at the dealership and especially to Fred.

It's sad how my experience with this dealership has deteriorated so dramatically after my purchase and I do not trust a thing from them any more. The biggest nightmate dealing with the mechanics and service dept. Have to fight for services we already paid for. Never reliable. We always tried to be understanding and flexible but you know when your kind smile gets taken advantage of. A couple of confrontation finally got us the service we asked for and paid for. It should not be this difficult for ANYONE!

A beautiful young woman by the name of Kylei helped us pick out our car. It was a 2019 Kia Sorento SX. She was able to explain all the features that were important to us and it was a great deal that we got as well. I would highly recommend if you're considering a new vehicle to see her at West Edmonton Kia.

I bought a vehicle here before. I had already made up my mind by shopping online and looking at the specs. However, the salesperson did very well and the whole process was satisfactoy. I traded my vehicle in for a different car and wished I had done so for a kia or a toyota. I only recommend buying new vehicles here.

I will not be buying anymore vehicles from your dealership. The young lady from your service department was condescending and very rude. I have bought 8 vehicles from your dealership. I have never been treated as rudely by Kelsey from your service department. Seeing where your customers only spend one day with your sales officer and the rest of the time dealing with your service department. I would think that it is extremely important to have friendly, helpful people working in this department.As this is where your customers spend most of their time. If they are made to feel undervalued, then they are not going to continue to do business with your dealership.I am not normally the kind to complain but I was very upset when I left your dealership.I will not be recommending your dealership to anymore of my family and friends as I have in the past.I have 3 new Kia's sitting in my driveway. I get asked all the time how I like Kia. Well I won't be giving you anymore business. Sincerely a very disappointed and upset customer. David Crandlemire

After shopping around at a few other dealerships my husband and I were quite happy to sit with Brendan at KIA west. He was very polite and attentive and really listened to what we were saying. We ended up with just what we were looking for (and more) at a great price. After our experiences elsewhere it was wonderful to feel respected and understood. Thank you KIA west!

I didn't purchase my vehicle here, so I didn't have the pampering experience one usually gets from people trying to sell you things. I brought my vehicle in for a recall repair, I was told on the phone when I made the appointment it would take about an hour so I agreed to wait. When i checked my car in I was told two hours, it ended up taking 2 and a half. They told me there were no loaner cars available and the shuttle service was too busy to bring me back "for a while" after they dropped me off somewhere. So I had to wait. All the while two courtesy vehicles sat untouched outside the window. The customer lounge was crowded with chairs and people arm to arm and the news playing on the TV the whole time. No coffee or water was made available despite long wait times, which I've never seen before. As well, the layout is a mess. I had to go in 3 different doors, and move my car each time, before I figured out where I was supposed to be. Yes, I spent no money, and I'm glad I didn't. The only reason I'm giving it 2 stars is because the girl I dealt with seemed like a nice person. It was a really unpleasant 2 hours of my day.

**With regards to the owner reply. I was very clear, I did not purchase my vehicle at your dealership, I was just required to go there for recall repairs. If your argument is that I do not deserve the same quality of customer service as those who did purchase a vehicle at your dealership, then congratulations you have met your own expectations. If the service on the phone when I made the appointment had been honest, I could have made other arrangements for that time. As well, I was told where the lounge was, I was not told that there was coffee or water available. It was not in the lounge. I'm sure I would have been if I had bought my car there though. It was finding the service entrance that was an issue, for clarification. Your lounge may meet your requirements, but that doesn't make it nice. My experience here was bad. And it is my right to communicate that so hopefully others who didn't purchase their vehicle there but need Kia specific service don't come to you. And don't come to you when they are in the market for a new vehicle. Either that or you can step up your customer service to treat customers equally.

I recently purchased a new vehicle from Kia West and found dealing there enjoyable. I was made to feel like they wanted me as a customer now and in the future. Based on my recent experience that will probably happen and I would not hesitate to recommend them to my friends & relatives.

After narrowing our search to 3 vehicles, we drove 5 hours into Edmonton to test drive them. We showed up to Kia West Edmonton for the third test drive of the day late on a Saturday and my wife already made up her mind on the first vehicle. After driving the Niro and dealing with Ashley in Sales, my wife had changed her mind about the vehicle she wanted. We then spoke with Ryan in Finance. We were provided with an offer and went to talk about it. After all that my wife even though she wanted the Kia, her voice of reason said we couldn t do it. Ryan worked incredibly hard with the General Manager who was now being bothered at home for us on a Sunday. What I was asking of them I really didn t think it was possible. After a few phone calls we found ourself back at Kia signing our papers for our first Kia. The process was simple after that and we were treated great through the entire process. Well done Kia West Edmonton, Ashley and Ryan!

Amazing sales associate at this dealership (I went to VERY MANY.. and they were by far one of the most accommodating). Yes, they wanted to make a sale... but they weren't pushy or overbearing about it unlike some places. I was burnt out by all the shopping around and at least I didn't have to indulge in getting pushed some more here. It does depend on the sales associate though - I loved Scott & Kristopher Ricci! Got a good deal on my new Kia Soul 2020. Even if I didn't, I left the dealership feeling satisfied... instead of frustrated and defeated like every other one in the city. At the end of the day, I have a car that I am happy with... which is what every person who is car shopping hopes to achieve.

Aaron, Brenden and their team down at Kia West were the best experience I have ever had. Transparent with everything and had the best price too. I will definitely be back!

Went in to test-drive a new Telluride and was pleasantly surprised. Kia has sure came a long way! Nice dealership and very friendly staff! Highly recommend

The service girls are great. The waiting room is very uncomfortable if you have hip or back issues

Kia West Edmonton was a pleasure to deal with, Kris Ricci was very helpful and responded to all of our questions quickly. Would recommend them to anyone!!

Ryan & the gang here were top notch from 1st contact right through to delivery......great job!!! We'd definitely recommend Kia West to everyone.

Hi Kris, I just thought I would take a moment to say a million thanks for how fun and easy it was for us to purchase two new KIA's from your KIA West Edmonton Dealership! You should know that we were in your building a month ago and were treated well by some of your staff who provided us with SOUL and Optima brochures. It is no surprise that we came back when ready to purchase and it was fun to do so right in the middle of your Halloween sale. We left (after talking to Alex and yourself) with a few pumpkins, some more info and a smile at how fun you had made your promotion that day!

Thank you personally Kris for making the auto purchase process informative and simple. We were shown all purchase options from a cash deal to financing and leasing and it was easy for us to see which one best met our financial needs. Heidi chose a cash purchase of her SOUL and is utterly delighted with the vehicle! As you know, a financing option worked better for me and like her; I am thrilled with the feel and performance of my new Optima!

We liked the way Alex knowledgeably and efficiently handled everything to do with the sale of the vehicles and also the way that Jody streamlined the finance aspect of the purchase.

We will definitely recommend your dealership and your people to anyone we know that might be considering an auto purchase in the near future. Please take a moment to let all of your people know how pleased we were with their fun handling of our purchase!

Mitch

My experience at Kia west Edmonton was very positive. My salesman, Andy, was very easy to deal with, effective and knowledgeable but not overbearing. He explained the vehicle well and he was helpful in explaining the financing options. Andy really went to bat for me and I was confident the deal that we ultimately agreed to was very fair for me. I would recommend Kia west Edmonton and Andy to my friends and family.

Purchased my used vehicle from Kia West Edmonton and the sales staff (I mainly dealt with Connor) were not pushy or 'greasy' in any way. They were respectful of the shopping process and I would recommend to anyone looking for a new/used vehicle to stop in and chat with them.

After buying a new car here I can honestly say this dealership gave the best customer service the whole time I was going this process. My saleswoman, Ashley, worked extremely hard to find me the right car for my budget and needs, explained everything super well and was very easy to work with. And the manager I had the pleasure of dealing with, Mike, was the picture of professionalism and was also a pleasure to deal with. I 100% reccomend shopping for your next car at West End Kia!

Fast, excellent service. I expected it to take much longer, bit they did the repairs to my vehicle very quickly and properly!

Fixed my issues with competence and a smile, thank you.

Loving my new 2021 Kia Seltos from the Kia West location...and all thanks to Ryan and team!! I usually loathe buying a car and going thru the typical BS...but Ryan made it fun and exciting...and most importantly, easy. And even when some jackass smashed into my trade in as a hit & run (THE DAY BEFORE I was handing it over), Ryan and crew did everything they could to get me thru. I can genuinely say that Ryan went above and beyond to help me out. I highly recommend this dealership!! Ryan gained a customer for life...and I will encourage anyone to make this their first and only stop when buying a car! (Pro tip: ask for swag with your purchase lol)

Sales good. Finance staff is pushy & tricky. Be very cautious of Up Selling

the westend dealership has been friendly and helpful Landyn Gill has been very attentive All personel are friendly i will return to KIA

BUYER BEWARE!! If I could rate 0 starts I would. They run an EXTREMELY shady business. I went in to the dealership mid June to order a Kia Telluride SX Limited with Nappa Leather (these are extremely limited in availability) and was told they had one already being allocated to them that I would get, and was promised a delivery date of mid August. Throughout the month of July I was given status updates on the vehicle which included a Vin# and the delivery date was bumped up a week earlier than expected. Fast forward to the end of July I received a phone call from my sales associate that the vehicle had arrived early and was physically located at the dealership (he confirmed he visually saw the vehicle) and that I could come by to inspect the vehicle and sign the final papers.

I received a phone call 2 hours later from a different sales manager Aaron that the vehicle had in fact not arrived at all. The following day I received another call from Aaron who claimed to have spoken with Kia Canada and blamed some sort of "complication" and confirmed again that the car AND Vin# that I was given had not arrived at all and they had NO INFORMATION on where the car was. I specifically asked about the Vin# that I was given and he was not able to give me a straight answer. HIS STORY KEPT CHANGING. First he said that they got a shipment of Tellurides but No Dark Moss (which is the color I ordered), I explained my sales associate had visually seen the vehicle on the lot. He then changed his story to say that it was a different trim (after just saying none of that color were delivered at all).. after further pressing for more information he was not able to give a clear explanation of where the car was and kept blaming some sort of "complication" but would not elaborate on what this meant. I asked him a fifth+ time where the car was with the Vin# that I was given, AND HE STILL CONFIRMED THAT IT HAD NOT ARRIVED AT THE DEALERSHIP AND THERE WAS AN ISSUE WITH SHIPMENT.

So I called Kia Canada and asked about the Vin# I was given... Kia Canada confirmed to me that the Vehicle had in fact arrived at the dealership on the date that I received a phone call saying it had arrived, and also confirmed to me that it was registered to the dealership on the date that I had been told it arrived. So Aaron BLATANTLY lied to me and said that the vehicle had not arrived when in fact it did.

I received another call from Aaron after speaking to Kia Canada, and I asked him again for an explanation of what happened and he confirmed again that the vehicle had not arrived. I then explained I had spoke to Kia Canada and was told it arrived and was registered to the dealership. I called him out on his lie and he said he was done talking to me and would refer me to his legal team. Aaron is the New Car Sales Manager and this is how he runs business. BEWARE!!

I have wasted over a month of my time waiting for this vehicle (which I needed for a camping trip in August) and now I am told by other dealers if I want to order this vehicle now I am stuck waiting until November - December.

EDIT: They have the exact vehicle I ordered over a month ago (with same Vin# that I was was given) listed under their new inventory on their website.

TLDR: Beware of Kia West Edmonton - they are extremely shady and will flat out lie to you.

Update: In response to Paul's response - This does not explain the blatant lies told by New Car Sales Manager Aaron.
1) Why did Aaron tell me the car did not arrive (multiple times) when in fact it had arrived?
2) Why is the car advertised for sale on the Kia West Edmonton website if it was already allocated to a customer?
3) Now I am screwed for putting in an order for a Telluride Limited and have to wait until November or later, no solution for this offered by the dealership

The staff were nice and they have a children's play area with popcorn which helped while we checked out vehicles.

Excellent. Great service. Scott was really nice and offered to us a wonderful deal. Recommended.

Staff was very helpful and made my buying experience very easy.

Service department has more than changed my last my some what negative to very positive experiences. I would highly recommend this dealership. Keep up the great ladies behind the counter and the gentleman.

Very nice place
Trush is very friendly and manager i forget his name but my experience was good even though I couldn t buy due to Covid 19 Crisis.
But trust me I haven t seen friendly and non sale pushing team like these guys.
I would recommend kia stinger to anyone who is looking for new car.
Nice car and trust me i will come back to buy kia stinger once i am back to my job

Tom Braid is the best sales rep ever! I went in the Kia West Edmonton dealership a couple of months ago, Tom is so polite, knowledgeable and sooo great to deal with.... I highly recommend him! He answered all my questions honestly and more. He really cares about all his customers and is not happy until you are! I had brought my Dad in with me to check out the suv I really wanted to make sure that everything is good. I always have my fathers input for anything big. I felt so bad for Tom as my Dad can be quite the character at times and can be a tad pushy and I was sooo relieved to see how well Tom handled him! I definitely will be recommending him to everyone I know that s even thinking of buying a car! Great job Tom!!! I am soooooo happy with my new car!!! Black~Beauty drives like a dream & I love it soooo much! 100/10!!!!!!!

Kia West Edmonton was great to deal with and very helpful

From the moment we arrived at their West end lot, we were greeted by friendly, knowledgable salesmen that were NOT pushy. They never tried "up selling" me, and looked for the exact vehicle that I wanted. I had described the colours, year, options, and even upgrades! Sure enough, Scott found me the perfect car and made sure things like the glass and interior were in mint condition. (It was a previously owned car). They even threw in a remote starter for me. Best experience I've ever had buying a vehicle.

Our experience with Kia West was quite good for the most part -- and we were particularly pleased with the salesman's (Aaron Boyce) work for us. We also like the car. However, we have a very significant complaint:

We signed a contract on Monday with Kia West for bi-weekly payments on our new Kia Rio -- I have not provided the number here, but it was obviously a specific value in dollars and cents. When we came to settle the paperwork on Tuesday, we were told that the bank financing was different from what the dealership expected, and so the bi-weekly payments would be $4 higher than promised. After some negotiation -- and I am still not clear on why there was a negotiation at all -- we "split the difference" and agreed to pay $2 more than our contract specified.

I am not happy about the $2 difference in the bi-weekly payments. However, what bothers me much more is that the dealership did not honour its contract. It has spoiled what was otherwise a good experience.

Bought a Kia Soul and am very happy with the deal I got.Thanks to Brendan Willey for making this a pleasurable experience.

I bought my car in 2012. The sales lady, Gail, was very friendly. It was her third day on the job. She did not know a lot about cars but she did have help from another sales man. They were both very helpful and knew exactly what kind of car I was looking for. Since it was my first car, I received a teddy bear, chocolates, goodies and a balloon saying congratulation on it. It was a very nice gesture.
I have been bringing my car for servicing at this location ever since. Everyone is always so friendly.
I couldn't ask for a better service.

I have used this dealer for service a couple times and I really don't think there is any way they could improve....a solid, friendly, fair service department! Now Kia Canada and their customer service truly sucks...totally frustrated with those folks.

These folks are by far, one of the best dealers in Edmonton. Doesn't matter what brand you drive. You feel like you know everyone, because you're treated like family. Management walks their staff on a tight rope to make sure they do all they can to get work done with incredible customer service. They've done a lot for our family, and they will for yours. I give this place a 5 star rating.

I shall definitely return.

Went to 6 dealerships in the area. I was treated the best at KIA West Edmonton. Adel, Kathleen ,Aaron and Tom great job. Thank you .
RICHARD , a older gentleman, out of the used section of the dealership. WOW. WOW. WOW . WOW . You are very lucky to have a person like that working for you.

Bought my car over 2 years ago and in that time the staff and service at Kia West Edmonton has been excellent. To the very finest details they were able to quickly and efficiently assist me for example when the volume control nob on my steering wheel broke.
The Service Station's staff is very polite and tries their best to work around your schedule for your convenience. Highly recommended.

Great service: patient, honest, and fair. We got everything we wanted at the price we wanted. Great team.

If your looking for a Kia this is the dealership to goto. While the sales staff turnover is the same as any other dealership its they service department that makes this one special. When my wife calls to book an appointment they are always accommodating and friendly and when she arrives at the dealership they know her by her first name, it's not because we have lots of trouble with the SUV it's when she goes for oil changes and scheduled maintenance .

5 star service contacted a different dealership for an accessory for my 2019 Kia Sedona and had to wait over a week for it with them. Then I called Kia west and they had it in stock. Kia west even went the extra mile and dropping the accessory off at my work due to me not being to make it before they closed at 5. I greatly appreciate the service I get with Kia west!!

Was ripped off on my deposit
They refused to give it back
Still have the receipt
No one should trust this company with the depisit

I recently purchased 2019 Sorento EX premium from WEST KIA. I am very happy with the deal I got. Thank Liam, Kris and Kathleen for great customer service.

Exceptional customer service in the service department every time!

If it were possible to give a 0 rating, I would. Outrageous prices, & employees constantly try to upsell you different services through tactics such as guilt tripping or outright lying. ( Ive had the front desk clerk inform me that i'll kill myself as well as other people on my way home if I dont pay 150$ more for a hot oil flush during my oil change, and I'm not even exaggerating in the slightest . Unfortunately for her I managed to survive ). As well as changing their prices for the same services, on the same vehicle, for the same owner, depending on weather they are talking to a man, a women or a young person at the time. ( I needed a new tire despite purchasing them a few months ago, the price jumped from $200 to $500 to $600 to " oh your tires are faulty you need to replace all of them". Guess where I got those tires from... you guessed it! KIA . Guess who got $80 tires elsewhere from the same brand... MEEEEEE!! ) if you do plan on going to any of the kia dealerships, it's an asset to have extensive knowledge on your vehicle as well as dealership customer service etiquette. Otherwise I'd suggest going to any other shop. If you want somewhat tolerable pricing it helps to have a man communicate it for you, because apparently if your a women or a young person, they see that as an opportunity to attempt to take advantage of you due to their preconcieved notion that you must be completely ignorant.( And it works eeeeeeeeeeeverytime without fail for some reason ).
( Noth side & West side)
Sorry for the run- on sentences and gramatic errors, hope this helps.

Not part of the Go Auto chain, that's worth 5 stars on its own.

the dealership seems to have a good and descent employees thats why i have signed documents to purchase my minivan from which i think a great deal then later on discovered that the interest rate is different from what i signed in my deal that affected my payments.. not a great deal after all..

It's unfortunate there are some negative reviews about this dealership. We and our friends have only had the opposite experience going here. The first time we went to Kia, we had been visiting dealerships all day and most were what we had expected, salesmen that were a little pushy as it was end of the month. The worst experience was at a certain European car dealer, we were literally followed out the door to make a sale. But when we arrived at Kia, admittedly we waited a while at first, they were busy, but he best part was their salesman Scott, who had the day off to move from his house and was only there to stop by, took the time to take us for two test drives. Didn't feel rushed, no pressure, was very knowledgeable and honest. It was like an oasis that day.
A few months later we came and decided we wanted the Sorento. Scott was very helpful in deciding the best financing for us, not the dealer, and was honest about the whole. Never felt pressure, never felt rushed as if we were in some radio ad, "we gotta sell these cars or else..you wont see deals like this again..blah blah..". We were also picky on the colour and few other features and we weren't pressured to consider other vehicles they had on the lot, like we had felt at other dealerships.
Now we are looking forward to picking up our Sorento sometime this week. We had heard from friends good things about Scott and the service they had from here, and now we would definitely recommend our friends to give Kia a visit.

A very professional, customer focused and ethical team. I found Ryan - sales manager Mike and Kathleen to be a great team to work with. Each stage of the sales process from quoting, financing and after sales support was excellent and transparent. My brother bought from them a few years back and I bought recently. Both of is had the same experience, which indicates that the ownership is setting the right standards and employees delivering to it. I would strongly recommend this dealership.

I state this since I interacted with more than 10 to 12 dealerships of various makes and found this team to be the best I dealt with.

Keep up the good work !!

Christina was awesome helping me find the perfect car. Was very helpful answering all my questions as a first time car buyer. So excited to pickup my new car

I visited the showroom to meet with Michael as he had sent me a video of a 2020 Ebony Black SX Telluride that morning. I went with my family to have their opinion . When we arrived it was already sold - however there was a gravity grey one available, but an SX Limited - and the Ebony one we wanted was a SX. Therefore we had no interest in it. We did test drive it for reference only - and inquired on how long for another SX to arrive ? Also requested the value of our trade in. Once we received numbers back from Michael I requested new ones (and his boss moved some but no where near competitive )- as they were around 10 k less than anywhere else. Michael brought his manager out Brandon - and Brandon said that was all he could move and insinuated I should take the grey one that was the wrong colour and wrong model - as a black SX would be months away. Also stated that we would never get more trade for our Tahoe anywhere. This was all in a rather intimidating, aggressive manner to the point where my 11 year old son asked why he was angry after we left. This was the third week of August 2019. Well I must say that within one month we had a new 2020 Black SX from another dealership - and 7 k more for our trade than Brandon was offering. And a healthy interaction for our family throughout the process. Patience pays off and professionalism goes miles and miles - and word of mouth carries weight.

Melvin was eager, knowledgeable and straightforward. I really enjoyed my experience at Kia West.

Allowed me to purchase what I wanted, not what they thought I should ! Very accommodating, from the Sales man, to the Sales Manager to the Business Manager . Very kind people. Great experience all the way around . Love my new Sportage !

The sales department were great in getting me photos and videos of a vehicle I was interested in. I received a follow up from Brandon - General Sales Manager he was excellent in working with me to make it possible! Excellent service and worked with the Service Department to get an issue looked at. The ladies in the service department were excellent also. I would highly recommend Kia West Edmonton

The customer service in the service department is excellent! We have taken our vehicle here a couple of times for oil changes and service, and every time they keep us informed and do the repairs in a timely manner. They also went above and beyond in helping us with repairs and working with another Kia dealer when we had a minor issue with some work, even though they were not required. I will be continuing to use this service dealer in the future and would not hesitate to recommend them to others. Thanks West Edmonton Kia!

Good service and a comfortable lounge to wait in. They post the various levels of service with prices so you can clearly see what you're getting.