I visited the showroom to meet with Michael as he ...

I visited the showroom to meet with Michael as he had sent me a video of a 2020 Ebony Black SX Telluride that morning. I went with my family to have their opinion . When we arrived it was already sold - however there was a gravity grey one available, but an SX Limited - and the Ebony one we wanted was a SX. Therefore we had no interest in it. We did test drive it for reference only - and inquired on how long for another SX to arrive ? Also requested the value of our trade in. Once we received numbers back from Michael I requested new ones (and his boss moved some but no where near competitive )- as they were around 10 k less than anywhere else. Michael brought his manager out Brandon - and Brandon said that was all he could move and insinuated I should take the grey one that was the wrong colour and wrong model - as a black SX would be months away. Also stated that we would never get more trade for our Tahoe anywhere. This was all in a rather intimidating, aggressive manner to the point where my 11 year old son asked why he was angry after we left. This was the third week of August 2019. Well I must say that within one month we had a new 2020 Black SX from another dealership - and 7 k more for our trade than Brandon was offering. And a healthy interaction for our family throughout the process. Patience pays off and professionalism goes miles and miles - and word of mouth carries weight.