Kia of Union City Reviews

Absolute WORST dealership I ve ever encountered. I should have heeded all of the warnings from the terrible reviews. The management is despicable. I bought car a week ago with cash... left with no tags. AJ in finance said I could drive without tags as long as I had paperwork showing I had authorization to drive the car... not true ... after being pulled over the second time the officer said that was absolutely not true, I could not have the car on the road without tags.
So I called AJ again and he told me they would go out overnight on Friday... today is Sunday still no tags... called today and was told by a manager UPS doesn t deliver on Saturday which is a lie.

None Of this would matter but for the fact that my daughter flew to Atlanta specifically to get her new car and drive it back to Louisiana this weekend. If I had known I would not be receiving tags when I left the dealership due to my sensitive time constraints I would have never purchased a vehicle from this dealership. Because of their dishonesty I had to purchase a plane ticket to fly my daughter back to Louisiana in order for her to be at work on Monday and now I have to pay an additional cost to have her vehicle shipped to Louisiana. I saw so many awful reviews about this dealership prior to purchasing my own vehicle. But when I called everyone seems so nice I ignored their reviews as well as my gut feeling. This dealership has the potential to be a good dealership but they put money before their customer satisfaction.

I purchased my car back in June and my salesman Jawon was excellent. If you ever go purchase a car ask for him. Great customer service and very patient

Sucked can't get no help bought car with bad tires sent home no paperwork can't get that

Shouts out to Damien and Jawon for hooking me up. Shouts to Tim in Finance and Jesse the manager for putting this all together. Very professional and extremely helpful.

Garland Smith, Brandon Ramsey and Jawon did a very good job in taking care of me. I really appreciated the service they provided. I would recommend these gentlemen to everyone.

I found ALM through car gurus. They had the car I wanted so I decided to drive 35 miles( 70 miles round trip)to the dealership so I drove there on April 9th. We couldn't agree on the interest and payment so I decided to not to get the car. I was called the next day and was told that they agree to my terms. I drove those same 35 miles( one way btw) to get the deal done. I was happy to get a new Telluride for my family. But then I get a call Monday 4/13 that they gave me the wrong finance company and that I had to come back again to resign paperwork. Again I drove another 35 miles to resign the papers. Then I talked to my father( co signed on my trade in) on 4/17 to ask if he received any papers from the dealership. I was told that he recieved a blank Power of Attorney form with no letter to explain why he was getting the form. My father wasnt comfortable signing the form. I called the dealership to have the finance guy call my father and they talked. I drove those lovely 35 miles again to get the POA form taken care of. I thought everything was good now, but I decided to check with Nissan on 4/22 to see if the payoff was sent from the dealership. Mind you when I agreed to purchase the car they asked for the overnight address for Nissan. I know things take time but I'm not trying to have a late payment to nissan affect my credit. I still have 2.5 weeks before my next payment is due but I dont like to wait cut things close. I can never talk to anyone in finance when I call, I cant get a manager on the phone to get any clarity about what could be going on.

I have a wonderful experience here thank to Kevin Elder , Rashad in finance and Jaqwan in maintenance. Thank you guys are awesome

I bought a GMC Acadia today. The service was excellent! I definitely recommend going there for a car. Ask for Shawn Capel (Sales), Janice (Finance), and Jawon.

Rochelle, Aaron, Rashad, and Jawon was excellent. Thank you so much guys!

New my baby I have good experience 5 stars Sabrina everybody over there

We purchased a van in Sept 2019, they installed a Aftermarket Dvd player at our request which cost 1500 dollars (To find out later from a local dealer we got ripped off average installed price for that Dvd player is about 600 bucks). Four months later in January 2020 the Dvd player stop working. We have been calling and writing emails for months to get to find out which subcontractors they hired to install it because its still under a manufacturer's warranty. They don't return calls or email request. No one seems to care. Don't expect service after you sign the dotted line.

I really enjoyed my car buying experience from the moment I drove on the lot. My salesman Damin was exceptional. He made sure that I got the exact car that I wanted the 2020 Kia Telluride. The deal closer/finance officer Rashad Middlebrooks guarantee me that I was going to get my car. The delivery specialist Jawon went through the car with me. I am very pleased with the staff at ALM Kia South !!!

Great service Jawon was very detail with showing me how to work the functions in my car

Purchased my maxima from here over a year ago and had not one problem with my car. The purchasing process was easy. The only thing was I had to argue for another key to be made and the process for my tags because I live in another state took a long time. I certainly will purchase another vehicle from here in another 3 years will be trading in the car they sold me. I will travel from Maryland to Georgia for my next car purchase.

Tyrone , Jawon , & Tim were excellent Best car service I ve had !! Will definitely come back and deal with them , recommend 10/10

Awesome.. Winston was good sales and Larry and especially Jawon..thank you guys!

Rod and Jawon did an exceptional job with every step of the process. Rod did a great job selling and Jawon was great with the demonstration and showing me how to operate my vehicle. I will definitely be recommending my family and friends to come and see you guys.

I spent 5 hours at this dealership and even signed all the papers to purchase the car I picked out only to be told after it was all done that the car was not available. During the process I was also told that the negotiated price was acceptable twice by the salesperson only to be told when receiving the bill of sale that they could in fact not honor the price after all. I ended up at this location because one of their other locations wasted over a week of my time because they wouldn't honor my financing from my credit union. It was an extremely unpleasant, long and unprofessional experience.

Purchased a vehicle about a month ago. Brakes squeeked. I bought it back a week later. I made an appt to get the car brakes AND rotors replaced. Sat for 3 hours. Next day brakes still squeeking....thought it was because they were new. Sitting here at a garage for an oil change and asked serviceman to spray "new"brakes. Turned out, the back brakes a squeeking. Need rotors and pads on a car just purchased a month ago. Smh....Never again will i buy a car or recommend ALM.

It hasnt even been 4months since I got my car and the AC has already gone out on my 2018 impala. No engine light on or nothing. I brought it back to the dealership and they want 300 to look at it.....This is baffling.

We had a great experience, Shawn, Jawon, and Shannon helped us out. It was nice to see the folks here have a good time while working!

Kedarius People, Marcus People's, Waddel White, Jawon Shaw did a great job. Everything was fast and efficient!

I worked with Audra,Jawon,Javon, And Rashad they provided excellent customer service. Everyone was so friendly. I would recommend them to a friend. Plus I got the vehicle I wanted.

Outstanding dealership. Irian Jones and Rashad Middlebrooks are on point. They are the best. Jawon Shaw did the dog gone thang as delivery specialist. Visit Alm South for your next vehicle.

Dope experience. Jawon and Kelvin made this super simple and convenient. I got the 2018 toyota camry and I love it!

Excellent experience, great personnel and wonderful customer care. This is.my second Kia and I am very happy with the total experience. I worked.with Reggie, Jada and Jawon....the BEST.

We were greeted, friendly staff, offered drinks and popcorn. However, I did not see the SUV that I purchased until after everything was signed. I had to ask for a tank of gas and it wasn't thoroughly cleaned. There was mud on the brake pedal, something sticky on the door latch.

ALM was an awesome experience. I truly enjoyed myself there. When I thought I wasn't going to be able to get an vehicle, ALM assured me they had my back & I had a very low interest rate! Brand New vehicle with lower payments.
Kalan was our sales rep and he was very honest yet helpful. Definitely going back for more vehicles for our kids & friends.

Awesome experience today Thks to Ms Delba for being g genuine about helping you and the other staff. ALM will work it out for you!!!!!
Thks

Today I came into kia Alm South for an oil change and Ms Kim from the service department was very very helpful she has the best customer service skills she got me in and out as quick as possible and even found out that my washer fluid was leaking we did a quote on it and we're going to get that fixed thanks for everything I recommend Kim for service from the service department to anyone

Purchase was fast and easy with Aaron, Brandon, Kalan, and Jawon...very good experience.

I didn't come in to buy a call but after looking at the sales people so friendly I'm driving at with a new car today and I would recommend this dealerships to a friend. So is in some go to real yeah to go back you. I work with Chris Saucer so today Sabine and and Jawon today.

On June 8th I went to Kia motors South in Union City to get an oil change my appointment was at 8:45 in the morning. I also had to be at a Funeral at 11 o clock that same morning when I got there I told the service guy about my predicament he said he would take care of me, but two hours later I had Not received my car. After asking about it twice the third Time they told Me they could not find my car It was missing. So, I went looking for my car and I could not find it was not where they changed the oil or the section where they do any repairs. So I requested to see a manager and he was not able to find it by this time it was 10:55 And I end up missing my love one Funeral. Five minutes later they found my car and they had not even done the oil change what kind of customer service is this. All he told me was that they will give me a free oil change. The appropriate thing for them to do should have been to give me a car to go to the funeral and by the time I get that my car would have had oil change cleaned and ready for me to leave but they were very inconsiderate I can never get back what I lost today missing my love ones funeral. I was also on the program to do the prayer of comfort to my family and now my family even thinks ill of me because I was not there by no fault of my own.

Nice clean and friendly place. Competitively priced vehicles.

Chris Saucer - patient, outstanding, Jawon best in tech and super knowledgeable, Subrine - sooooo sweet detailed, Mr. Vega excellent, very detailed, lovely personalities, informative! Best car buying experience evverrrr! Jawon set up my tech - he's a real pro! All the luv!!

I had an awesome sells rep his name was Aj and they have a nice delivery specialist Jawon ... their finance lady Ms. Sabrina is the bomb y all ... I m happy you will be too

I purchased a dodce charger including a down payment with a trade in. After about a week the engine overheated. Not to mention I bought a warranty. I spoke with the general and customer service manger. I even contacted corporate and they was all rude as hell implying that it was something I did not even considering that they didn't run it through service before putting it on the lot. Now I'm without a running vehichle and still have to pay a car note. I'm in the process of takin legal action. I wouldn't recommend nobody to drive past this dealership let alone stop by it. If I could give it zero stars I would.

Mr. Jawon, Tyrone, Jesse, and Tayon took care of me like they would want one of their sisters to be taken care of: attentive, sincerely going above and beyond the call of duty to give me a righteous deal on my KIA SOUL. I'm so grateful to have met these unselfish professional gentlemen!! They are truly an "ASSET" to ALM KIA SOUTH!!!!!

I hate car shopping. I hate it with a passion. Because of circumstances too crazy to get into, I had to buy a car and had 2 days to do it. I reached to Kim Arnold online and she was so warm and welcoming and most importantly honest. It was straight forward talk. When I came in and told her the car I wanted she told me that at the payments I wanted it wouldn't work. She didn't push me for a larger down payment she assured me that I could find a car of the same caliber. She told me the price range I was looking for and basically walked me through it. The one thing I love about ALM is that I wasn't stuck with one brand of car. I had choices. Yes some were not in the shape that I wanted but there was enough quantity and quality that I was happy. I would go back as long as Kim is there.

Had a great experience with Antwon Smith, our sales consultant, Marc Starks in financing and Jawon delivery specialist and Uie at the front desk. Great 1st car

Rickkie Vance made it happen for me! Great experience! He was attentive and never made me feel pressured! Great Salesman! I am now a proud owner of a 2019 Kia! A big thanks to Jawon for taking extra time to get everything programmed as well! Great service!

Ask for Al from finance, Jawon from delivery, and and Dennis from sales are the best team for all you car sales needs.

The salesman Alex was amazing! Made the purchase process simple as could be.

AJ and rone, Jawon was Very helpful, fast service, happy faces!

Great service from Tyrone , Jawon , & Tim. Highly recommend.

Thanks so much to Kevin for getting me in my car for 2020. Also thanks to Jawon for helping me set up my accessories. You guys are awesome!!

Amir was the best. If you want a car come here. Jawon, dell, mcadoo all excellent people!

First time buyer and financing. Ben helped me pick out my car and wydell helped me w/ financing and paper work. Ricky provided great help w/ getting my car ready to go.

Perfect experience with Larry, Jawon Delivery Specialist, and Irian my Sales Specialist was all great.

Thank you to Vernell Jackson, Jawon Shaw, and Rashad Middlebrooks for the awesome customer service! I will be a customer for life! Thanks guys!

Irina, Waydll, and Jawon were extremely helpful and friendly with my purchase today. Would definitely recommend

Terrel and Rashad were great! Jawon was super nice and customer service was excellent! Thank you!!

Mr. Wright and Jawon Delivery specialist outstanding job with helping me getting my car.

Jose and Rashad jawon they took real good care of me and I gauge them high regards

Armani lee AJ , jawon and rashad did a great job on getting me settled into my new chevy Silverado excellent business

When I say that Armani s service is impeccable, Rod s expertise is A1, Jawon s knowledge is definitely of standard and George s financial review was educational. In, all I m honored and pleased! Great job!

Service takes a long time, updates throughout the wait would be nice. Good job on servicing my car

Rianna and Jawon are the best. I enjoyed the experience.

Bj, JMoore, and Jawon were great get what I need quickly and professionally

ALM Kia South has a great staff but a special thanks to Antwon, Jawon, & Tayon for helping me get my Dodge Challenger 2018!! They we re awesome!

I came into ALM south this morning looking to trade in my current vehicle. Everyone was friendly, helpful, and easy to work with. Shan Lambert was my sales associate she was outstanding with helping me get into the car I wanted. Tayon Louis in finance was equally as amazing and worked out a great deal. Lastly, Jawon Shaw was the final piece of my process who walked me though every detail of the car and made sure I was completely comfortable before I left the lot. Today was an all around great experience!

I just got my 2014 Jeep Grand Cherokee from here. Wasn't looking to buy right away but they sold me! Amir was awesome! They walked me through the whole process and were very nice and professional. I would definitely recommend!

These folks are great, ask for Ronnell in sales, Jawan in car introductions, & Sabinena in finance; all are excellent!

Jose Sabrine, and Jawon were the absolute best. Great customer service and satisfaction. Met every requirement and question we had. Would definitely recommend to anyone. Awesome place to purchase a car.

Went in to get an oil change, I wish I would remember the guys name who helped me in the service department. He was awesome and the service team even cleaned my floor mats which were disgusting from my dogs always riding in my car.

My fiance was with me and he is looking for a used car to buy since someone hit him and totaled his. The sales man, Raymundo, made it so easy going for us and it felt like we knew him for a long time. My fiance isn't the best at making the best decisions and is kind of impulsive. Even Ray insured him if we don't decide today he will keep looking for a good deal on a car my fiance likes and one I agree is reliable. I seriously trust these guys, I know sales men, my dad was a car sales man, and something about Ray set ease to the fear of getting ripped off. So thank you Ray and the service guy who went above and beyond for us!!!!

Had an great experience getting my first car I would recommend going to when it s time to check out your Jawon . He helped me out a lot with getting familiar with my car .

Coming to the dealership here in Atlanta, my experience was pretty much fair to good, nothing was any negativity, everything was smooth, sailing, got my car happy about the experience. I work with Jawon Amir Dawnetta

I got into an accident 2 weeks ago and my car was totaled out. I went in looking for a car. I had no money down and was looking for all the help I can get. Ms. Nicole and Mrs. Jones was so helpful in assisting me that I was able to leave with a brand new 2019 car. Jawon and Mr. Tayon made sure I was informed about everything that comes with the new car. Because they were all so helpful, I brung my mom in and she was able to leave with a brand new 2019 car as well. Thank you for all your help!

Winston Watson was my sales associate he worked with my budget and difficult requirements all smile leaving a happy customer definitely ask for WINSTON!!!!!

Jawon delivery specials at ALM South was awesome he stayed with me with my car make sure everything worked and that I knew how to operate everything before I left
Overall service was awesome Quick and easy
Definitely recommend

Jawon, Tyrome, Sabrine, Rianna all assisted on this sale and they all were complete awesome. Professional at it best! Would recommend to anyone!

Rikkie, Sabrine, and Jawan were fantastic! I highly recommend them and ALM South. We were in and out in less than 40 minutes. It was the perfect car buying experience.

They were awesome! The whole experience was quick. The whole staff was friendly. They make sure I was happy with everything. I would definitely recommend them to anyone looking for a quality car at an affordable price.

Great salespeople Tonia and Kelvin. The car delivery person Jawon also took care of all the points.

Great experience took a little time but a great experience

Definitely was not impressed. The salesperson, Steven didnt seem interested in earning my business at all.

I HIGHLY recommend buying a car here! Great experience with the help of Mr. Mark and a special thanks to Jawon for taking GREAT care of me and making sure I left the lot satisfied!

Great and fast experience !!!! Jason and Derek were amazing! Ask for them!!!

My car buying experience amazing! Kedarius Peoples was very attentive. Waddell helped me get approved and it was such an easy process. Jawon helped me with all the gadget and whistles with the car! Overall the process was very smooth and easy thanks you ALM South.

My experience with ALM South is always amazing. Mike took great care of me and made sure my service on my vehicle was done in a timely manner. Make appointments for your service it s easier and they ll make sure you are out on time. Thank you again Mike!!

Jawon Shaw, Rikki Vances, Rashard MiddleBrookes ..just to name a few...you guys showed up and showed out.. a full tank of gas, free tickets to Washington vs Auburn game, etc..They are the best car dealership..just keeping it real..

Sam was a good salesman, and Jawon is a good guy who show me the functions.

I had great service today at kia AlM & They work prettt fast and my car is feeling 100% better thanks to mr Alexander Kelly over at Alm Kia South

Great car, great price, great experience. Thank you.
-Allen Polk
Great job Mrs. Jones

Odell(salesman),Brandon(finance specialist) and Jawon(delivery specialist) were amazing in helping me get my new car !

A.L.M. made my car buying experience a breeze. I was lucky enough to be paired up with some of the most patient, knowledgeable and amazing people there. Nikki is a great sales rep who tells it like it is, which is both very refreshing and rare in this business. Antonio and Jawon the delivery specialists are Awesome and on the spot to answer all questions and deliver the customer satisfaction that has become synonymous with ALM South!

Had good time on buying a car at ALM want to give a good job to JT, Janice and Jawon well done

Marc, AJ, Erika, Jawon were awesome... helped me get the car i needed no hassle... excellent service

Bought a car from them and they promised to take car of a few things like a cracked door handle. I should have got them to do it before I bought it but I though they were a reputable business. Come to find out my sales guy jake told me many mistruths to sell the car. He told me that yes they would get me a new key fob and take care of the cosmetic issues. Then when I called the service manager he said that my sales guy had no authority to make that call and he spoke out of line and would not uphold what his employee promised a paying customer....... I think my sales guy name was Jake or Jay? Some younger black guy with tatoos. Should have known he was full of it. Well how is that my fault? I even have a written documentation saying that I am owed this service as part of my purchase agreement... Well its a headache because they never call me back and so hard to reach them. Why should they feel obligated? I already bought and they are moving on to the next customer. Hope this helps anyone who is promised something to get it done BEFORE purchasing a vehicle from these guys. I'm a business owner and hate to see a reputation of a business get ruined by a unethical sales guy.

Had a wonder car buying experience here at Kia South. Phillip and Erika took really good care of me and my crazy husband. They both were so attentive and willing to help us get to the car payment that we were comfortable with. I have to say that my husband gave them a really hard time but they never made us feel pressured to do anything that we didn't want to do. From the welcome at the front to the goodbye when we drove off the lot, it was a great experience.