Kia of Union City Reviews

They Were Very Friendly, Jawon, Sabrine, and Irian Was A Great Help

Poor service!!! Bad service and unprofessional staff, Poor communication and lack of customer service, I went to Gravity Auto atlanta off of Peachtree industrial an received excellent service with Oliver, David and Kash

Steven Friday and Jada Smith were awesome!!!! Please go check them out!!!

I went in to get a 2020 Kia telluride at the Jonesboro location and I had nothing but a great experience starting off with jawon who told me that I would love the car and I absolutely did then introduce me to Dakk and Tyrone they made sure I left with my telluride and gave me the best deal as possible when I tell you I love a well manner staff they meet all the requirements... Al was another man I met who went over my car lease and made sure I understand what I was signing I will recommend anyone to visit this location..

They take excellent care of their customers. Staff is A1. Thanks Salesperson (Nicole) Finance Manager(Sabrine) And delievery my dude (Jawon). I would definitely recommend this company to family and friends.

Great experience with Damien,Rose, Tayon,and Jawon.

On scale 1- 10+ Jawon delivery specialist, Ben, Garland, Waddell, it's just more than a job to them, they treat you like family!!! THANK YOU ALM KIA SOUTH

I had a very good experience,at alm,thanks for everything. Sales rep Amir finance brandon and Jawon the delivery specialist.

Jawon delivery specialist
Chris
Right

EXCELLENT CUSTOMER SERVICE ALL AROUND. Toby was responsive and very thorough in reserving the car for me. Tony in finance was friendly and cordial and Juwon went over the features of the car with me. Everyone was over the top helpful and friendly. Great shop!

My Salesman was Mr . Peoples, he was informative and upfront. He answered all my questions and I didn t have to haggle or stay all day. ALM has wonderful staff if anyone can get you in a vehicle it s the team here! Remember peoples for the people Thank you so much

We bought a 2016 Malibu there 20 days ago. A birthday present. We have taken it back 4 times to get repairs. It still has not been resolved. Terrible service.

Excellent service! Professional Staff- Lily, Nikki, Janice, Jawon(Delivery Specialist). Excellent prices! I would definitely recommend ALM -South to friends and family!

Excellent service. I worked with Jawon, Sabrina and Francis. Great people.

I had fun coming here and enjoy myself,me and family got car because of them.thank you micheal Barnes and sabrine and ken,jawon.i recommend everybody to come down get your car,they got you.

I have bought several cars from ALM over the years. However, I highly recommend Chris Ganntt at Union City with ALM. He went beyond the call to find what we were looking for. I drove over 3 hours for a particular car. Chris made sure we left we what we came for. He is professional and is probably the best sales person I have worked with in 30 years. I would not hesitate working with Chris if you have a need for an automobile.

My review will ONLY be about the Service Department- Tara was very helpful, very knowledgeable, and personable. I am definitely coming back for future service!

My service was wonderful everyone was very friendly all of my needs were met and I was put first. Jawon and Sam was amazing

My experience was awesome, The stuff was friendly and helpful. I would recommend Alm Kia to my family and friends! Dennis, k.c, and Jawon!

Virlyn Gardner
Waddell White
Jawon Shaw
Anfernee Donaldson

Thanks to this crew for getting me right at Alm Kia South for a GREAT EXPERIENCE got my New Car today!!!

Tyrone and Jawon is really cool!!!
Waddell is a must. Perfect car and perfect service

Good services.
LT King good job
Shannon good job
Jawon Shaw good job
I recommend this dealership.

Mark Mann was excellent to deal with. The total experience was great. Janice and Juwon were a pleasure to deal with. Everyone was professional and very courteous.

Sam J took great care of me and I got a great trade in value on my car

Jawon and Erika were AMAZING!!! The process wasnt long and the customer service was EXCEPTIONAL!!!

Tierra Shelmire was phenomenal. She is honest, works hard to find the car you want, and goes the extra mile to ensure you are a satisfied customer. I recommend her without hesitation! Ask for her.

They were great until we left with a new car. We had questions about the vehicle and getting some things we left in the car we traded in. They were absolutely no help at all. Spoke to salesmen, secretaries, sales managers, etc. They all promised to help but didn't do a thing. Will not buy from them again.

Jawon Shaw & Rob Williams very intelligent and Professional Salesman at ALM Kia South Union City Georgia. I will recommend Alm to Family and Co-worker.

Ben , tayon and jada had helped me finding my new car today and I really love it !!

Horrible, stay away, sold unsafe car, tires without tread, no person to share disastisfaction, they bully you and " place you on hold" forever. Even my salesperson is gone!
Aug. 21, 2018 So I heard back from ALM and under new management they were responsive and satisfied my concern about the car tires. I've edited this to 4 stars.

Great experience! I stumbled across this dealer in pursuit of a reputable used SUV. I was torn between two options, but finally settled with my Nissan Pathfinder and loving it.

Finally found a dealership who wanted to sell me the 'right car' in stead of 'a car'. Very professional staff who treated my time with respect and I was in and out in short order - what a difference. Also, surprisingly received a hand written letter from the GM confirming exceptional service and thanking me for my business....nice touch!

Definitely earned my future business and referrals!

Dakk Saleman
Tayon Finance
Jawon Delivery SPECIALIST

Large volume of vehicles to choose from and a large volume of sales personnel.
The bad is they seem to have a problem with not having the cars they advertised on - line.

Such a great experience! Erika was my sales person and she went out of her way to help me with my budget restrictions. Jada Smith explained my new car to me inside and out! I cannot thank everyone enough for helping me make this happen!

Awesome customer service... friendly and knowledgeable staff

Tayon,Ricky, quentavious, and Jawon were awesome! They made me and my boyfriend feel welcomed and answered all our questions with excellent knowledge.

Poor customer and staff very unprofessional. Never received a vehicle and I paid the down payment, Saleswoman kept saying they had to fix something on the car then they had to clean it then she had an emergency and then she called and said it would be ready later in the day She never called, So I called and cancelled the transaction after wauting over a week and im still waiting for down payment back; For a place that depends on customers they really left a bad taste in my mouth; I ended up getting a way better car yesterday at Gravity Auto Sales and the staff was very attentive and appreciated my business.

Steven Friday was my sales rep and he was excellent. Definitely worked with me and was patient. Juan was a great help showing me all the features in my new car. And Sabrine made the financing quick and easy. Overall experience was good. Great job guys!

Jawon, Ralph, and Rashad are the best!!! Thanks for the amazing deal guys!

Chris Gantt was a real nice guy, I like how he handle business. He very professional. Thanks to Jason for helping as well.

As I carefully read the reviews and in search of buying a dependable and safe vehicle. I searched online and found ALM South. The vehicle we were in the process on buying up front was and seem to be a good choice. My problem with the sale being disrupted was the level of service render from the facilities service manager. First off. An appropriate uniform entire would have been a great choice. He definitely needs to work on the rear of a trash truck, to where have no communication with people in general. Anytime you have to almost come out of character with anyone, especially at an car dealership. It s warrants further search of.

The realization of it all is that we as consumers look and expects, great customer service on all end. Especially when it comes down to purchasing a car that takes us from Point A -Z. Everyone is on stage for practice and one individual can ruin the show. I believe the service manager has capability to want to do better and further his career. But to be honest he would need to want it himself. Walking and talking to individuals in an unprofessional manner, as if he s the dishwasher in a ratchet club and or bar. Maybe ALM should let the service manager succeed in his career as the dishwasher of his choice.

As I sat waiting for the finance department to finish my purchase documents. Everyone seems to be professional and polite. Didn t say much to them. I met with the GM Mike. He seems to be professional and polite. The Gerenal Manager and I spoke at the end of the disruptive deal. I just wanted this review to be read as not a bash but in truth. We would have purchased the vehicle on our VisaCard. But I definitely felt uncomfortable running into the service manager and his unprofessionlism. That put a bad reflection in the mirror of ALM.

Looked out for me all along the way starting with Shan followed waddell then rianna and jawon everyone gave me the highest levels of service ive had from any dealership in a long time

Great buying experience with Jawon and Jerry. Definitely recommend.

Chris Gantt
Jawon
Josh Taylor

In January (2018), I went to ALM to view cars. With the help of Amir, I was able to do more than view because Amir byway of Mike helped me to be able to purchase a nice SUV! Jawon stepped in to ensure I was prepped to hit the road, and afterwards, I was on my way! Thanks you guys!!! I am So Loving my new ride!!!

Tyrone brandon jawon were very helpful and had good customer services

I was look in for a truck but had no idea which one. Nicole and her manager Vic were very helpful and patient with me.

Awesome experience from start to finish.
Shannon, Kai, Danny, Nikki, Tito, Jawon.....all the Best#goridetoday

I pull into the Customer parking space where several salesman were
standing ( They all noticed me) no one even greets me.

I walk out to the lot and find a car that I want to buy. After 30 min
No one even bothered to come out to the lot and ask did I need help.

When I got back in my car to leave, I see one of the salesman walk all the
way to the far end of the car lot in the hot sun to talk to a caucasian couple and they didn't
even buy. I was Highly pissed and upset at this.

Purchased a used car inSeptemberthe past 2 months, from ALM. I am still waiting for title. I have been driving a car for over 4 months that I do not have titled ownership of yet. There corporate office will tell you anything to get you off the phone. I have called probably 10 times to get resoved and only get run around. Dont buy here, you get what you pay for . Turnover in sales force is high because they have too many people and they are like vultures when you step in. Go elsewhere, you can buy good cars anywhere with less hassle and agrivation.

Chris gannt, jawon shaw. Decent customer service!!!!! Chris will definitely get you rolling!!!!

Tawon and Reginald had patience. They had a lot of knowledge about the Telluride. Thank u much!

Salesman was Jeremy Long. Management Randy Hicks. Purchased 2008 SL550 MB. Car was priced right, in fact better than any comp I found on the internet, and I was not offended by Randy's first offer on my trade. Did not feel pressured during negotiations and everyone was very patient while I conferred with my wife. Cleo Ricks handled the closing and couldn't ask to end the deal with a more pleasant individual. Heck, I didn't even feel like throwing up when my wife wrote the check so it must have been a good experience. Will definitely revisit this dealership when considering future auto purchases. Thank you ALM South.

I was well taken care of in and out service. Mellssa, Tayon,Jawon were amazing.

ALM customer service was excellent! I purchased a 2105 Challenger and Amir(sales) Brandon(Finance) and Jawon the Delivery Specialist show me how to work the car. Everybody was extremely helpful.

Great services :)
Kamille williams have a great customer services, jawon delivery specials show me how to work my car and he was so nice :)

My experience at ALM KIA in Union city, Ga. Was a great one. The facility was clean and they offered snacks and great coffee! The employees as well as management were kind, courteous and professional... Great experience!!!

Bernard Edwards,

Chad was great and so was Capri!!!

My experience with ALM South was GREAT! I had 2 WONDERFUL sales reps Omari and Shandale. Also I want to say THANK YOU to Antonio and Jawon 2 of the BEST delivery specialist EVER. All of y'all went OVER and BEYOND to reassure that my car buying experience was nothing short of PERFECT and that's EXACTLY what it was. You guys ROCK!!!

Absolute great service from Gerven Pognon. Helped me with everything I needed. Thanks.

I love the service! My Shan Lambert Janice Frazier Jwon were all great!!! And I love my car!

All went well all salesmen very sstisfied with Gregory salesmen, Waddell finance Advisor and Jawon the Delivery specialist!

Ronald yeboa and jawon shaw was a great help ! They was amazing and i was satisfied with them. Jawon made sure my car was filled up on gas and they made sure the car was clean. I would advise people to get a car from here and ask for these two men! They are GREAT !

Customer service is always all over the place but I ve ordered a part for my car and it s been almost a wk and they don t even pick up the phones! I don t know if the part has been ordered, shipped or anything and that is bad business!

Do not buy a car from ALM!! Very unhappy with this car lot and writing this to warn others. I bought beautiful 2010 Ford Edge that had a sound coming from one of the wheels. They seemed very helpful about getting everything right on the car for us, so we trusted them. We were giving a so called "we owe" for us to make an appointment with their shop for repairs. After many calls to ALM trying to schedule this appointment we finally got them to "repair it" only to have it become a problem again 2 days after the ALM 30 day warranty expired. I called them only to get no help and rudely told I'm too late! Took it to the Ford dealer where I found out the repair was a patch job rather than the full repair to fix the problem they put a new hub to quieten the noise. STAY AWAY FROM THIS SCAMMING CAR LOT!!!

Mike did a wonderful job. Making sure my experience with kia was excellent. He got me in for an oil change even though . I had no appointment. Thanks kia

Francis, Larry, Jawon and Jay gave great customer service. I really like my new car.

Called yesterday and was able to get a same day appt, however, I chose the next day. Before I could exit my car good Tara was there to help me with and oil change for my car. She explained the process and services offered as this was a new experience for me. I truly appreciate the care she gave!! Thanks Tara

Worked with sales representative Roderick Williams and Jawon, and Janice in finance. Awesome experience! Highly recommended!

Excellent customer service all the way around!!! Shan helped me every step of the way her customer service skills were impeccable! Mr.White was very professional and thorough! Jawon made sure my truck was in great condition and that my gas tank was full!! Thanks you guys mmmuuuahh!!!

They found me a good rate considering my credit history. They worked with me to take care of the tires. They were friendly and helpful. Nicole was awesome!

My trade in experience was amazing! My husband and I went to up-trade in our car for a SUV and AJ made sure we got what we wanted. AJ was very helpful from the initial phone call before we visited the dealership to the closing of our deal. Both AJ and Juwan gave us amazing service. Juwan made sure we knew everything about our new vehicle and that we were 100% satisfied before we pulled of the lot. Everyone was very nice from the manager to the our finance agent and made us feel welcome while keeping us up to status about our transaction. This is our second car with ALM and we will not shop with anyone else for a vehicle. Both experiences were amazing and we will definitely be back to AJ again for my husband s trade in. Thanks so much ALM!

Omg! Everyone was sooo nice and eager to help me as I walked around looking at their inventory. Chris Gant was also very informative and helpful. So, if you're looking for a Kia of any kind go to ALM Kia...

Great experience. Sam was excellent and friendly. Jawon was great and explained some things with the car. Sabrine in finance was funny and made me and the wife feel comfortable with a big purchase. Thank you ALM South !

I appricate the service I recived from Jeril Lymon, thank you

Excellent service! Accolades to Mr. Damien and Mr Friday for helping my grandson with the selection of the beautiful Sol. Im sure that he is going to enjoy it. Thanks again for a hassle free experience.

My experience with ALM was very rewarding. The team that served me was very professional. Winston, Jawon and Debbie carried me through the transaction with ease. My new Jaguar and the experience that accompanied the purchase will always be remembered fondly. I will recommend ALM wholeheartedly to my friends. Many thanks, ALM
Ella Lewis

AJ is awesome! Awesome customer service, very friendly and professional. i love my 2019 Kia Soul! Thanks aj!

This is the most unprofessional dealership I've ever visited. I attempted to purchase a vehicle back in May of this year, long story short my deal had not been funded by the bank. The same day that I received a call from the finance guy to bring the car back, I took it back. I have a signed agreement that states the amount of my down payment to be due back to me, after mileage and fees are taken out. It is nearly three months later and I have yet to receive my refund. I've called and even taken time out of my day to visit the dealership on several occasions, to repeatedly be told things like " it's been submitted to corporate, you should receive your refund in 5-7 business days." I have email threads in communications with the GM and other staff members, in which I have recently asked for updated information twice, and still have not received a response. They are now avoiding me, and I don't think that they are planning on giving me my money back... At this point no one has tried to reach out to me or even try to help me, and no one seems to know what is going on with my refund whenever I call to speak to someone.They are all pointing the finger at the next person, instead of doing the right thing and taking care of the customer (me). I would not recommend this dealership to anyone, everyone I've encountered there since returning the car has been very misleading, and have not delivered on anything that they've told me.

Great experience here at ALM thank you Mr.Cooper and Mr. Jawon the delivery specialist love my new car!!!!!!!

My experience here was amazing! My salesman was Antwone and he did a great job of helping me make my purchase. They truly do care about you and they don t see you as just another sale. They will work with you to make sure that not only you leave satisfied with your purchase, but you re comfortable financially. All of the employees that I came in contact with were also very helpful and genuine.

John was very friendly and helpful. He was on point with everything he said and on what we needed. Ms Janice was very professional and friendly, funny to mention. And Jawon was helpful to me so I can get to learn my car .Thanks guys for your awesome service.

Alex sold me a car he did a wonderful job. Tayon did my paperwork and help me get a good payment, and Jawon show me how to work my 2018 Mustang.

We took my car in for a oil change,
It was in and out in 30 minutes,
Mike was my advisor, he told me everything that is coming up to service, awesome
Thanks Mike

In fairness the 2019 Kia Sorento is a decent vehicle. This dealership however has yet to present any credible, confidence in customer service. We paid cash, no haggling, still took several hours of sitting around waiting for the privilege of buying a car from them. Still don't have the title after 5 weeks. Do yourselves a favor and go to a smaller more customer oriented dealership. OK, you've been warned. Good luck, they are nice cars now,

Jawon and jada and Tayon good
People made it easy for me
Thanks

Mike in service is amazing!!!
He knows what he is talking about when it comes to your car.

Jason shaw gives top notch service. He needs a pay raise

Shan, Waddell ,jawon these guys were great to work with great personality will come back. Thank you for your help.

Visited twice ... vehicles advertised were not available for viewing both times.

Antonio my sales person and waddell finance was great they greeted us at the door they gave great service they gave great customer service. Jawon the delivery specialist was awesome with demonstrating my new vehicle. Thanks Alm South

Whitney, Kayla, Janice, and Jawon were all around amazing. Great customer service, speedy delivery and all with a smile. I will definitely recommend any of the mentioned names if you're looking for a vehicle.

This experience has nothing short of amazing! They have made me feel more than comfortable, which is why they will always get my business and referrals! A big thank you to Rod, Ron, AJ and Jawon. I am in love with my car, even though it was not something that was not initially on my list of options.

Very helpful and well priced. Sabrine,Donte & Jawon were very helpful and made the procrss very easy. I am very happy with my experience.

Peoples
Jawon
Tim