Kia of Union City Reviews

Jawaon was very helpful.. great customer service and made sure me and my kids felt at home! Also Wadell and Sam was very good!

Initially, this place provided a typical used car experience: the cars are priced higher for margin and it's up to you to haggle it down. The salesman goes back and forth with his manager a few times until everyone agrees on a sale price.

I was ready to purchase a vehicle that was verbally agreed upon, and had been told by the salesman that I would be able to have it checked out by a mechanic before signing any papers. When it finally came time to do the deal, THE MANAGER WOULD NOT ALLOW ME TO HAVE THE CAR INSPECTED BY A MECHANIC. THIS IS AS MAJOR A RED FLAG AS YOU WILL EVER FIND WHEN BUYING A USED CAR! He wouldn't let me take it anywhere without purchasing it fully and signing a dotted line first: not a dealership, not a mechanic, nobody, because "of course he's going to find something wrong with the car, it's his job". IF YOU'RE NOT CONFIDENT IN THE RELIABILITY/SAFETY OF THE PRODUCT YOU'RE SELLING, THEN YOU SHOULDN'T BE SELLING IT.

Shame on you, ALM South. I pity the person that actually buys that car without doing the due diligence of taking it to a mechanic, but apparently you're confident enough that they're out there (the car still hasn't been sold and it's been over a month).

There is this amazing Crimson Tide Fan that sold me a Ford Expedition. We clicked instantly and I knew he was the best salesman ever his name is David Mitchell Jr. This is the 2nd car I've purchased from him and the 2nd I've purchased from ALM. The manager Elvis Presley is a great guy along with Jawon the vehicle report guy. I will never buy a car anywhere else. Thanks ALM.

Rachel and Chris Bridges

I had an excellent experience with Victor very knowledgeable about the Chevy Avalanche. Janice in finance was also excellence and explained all the paperwork in detail. Jawon was excellence as well he describe all the features of the vehicle set up the on star and xm radio. All around great experience!

AJ, KJ Jada were very professional and the best salesman I ve felt with they were very laid back and worked with me to find what suits me best I would recommend them to anyone !!

DO NOT WASTE YOUR TIME! My husband and I went to ALM south looking for a cadillac SRX. We found 3 of them there and all 3 of them had something wrong with them. First of all they weren't willing to get the car a new rim they told us it was too costly to them to replace the rim even though it was cracked all the way through. Not a safe vehicle at all! then we settled for the other one but asked to have dvd players installed. They said they could do that but it would be an extra 2 grand to install it because they had to bring an outside company in and so on. we just decided to install it ourselves later on then. They weren't willing to come down 1 thousand dollars on the price because the pop up navigation wouldn't go down it was stuck in the up position. They then lied about our credit tried to give us a ridiculous car payment at $600 a month. Im sorry but our last car which was paid off was a much higher priced car and our payments were half that a month. Then when my husband went to look at the paper with the numbers on it, the dealer ripped it out of my husbands hand and said he couldn't show us the paper. really it has my credit score and information on it and your telling me i cant see it? you just told me my credit score wasn't good but you wont let me see it... okay then after back and forth for 6 hours and them being nothing but rude and dishonest we left. Needless to say we went to gravity auto in sandy springs got the same exact car we were looking at. The SRX, for a thousand dollars cheaper with the monthly payments we wanted and they showed us our credit which was a good score, and with 20 thousand less miles on the car and they are installing the DVD players in the car for only $800. Also, they gave us a loaner car and when the car is finished they will drive it to our house for us. and this was all in half of the time as we wasted on Saturday. Serious waste of time to go to ALM. If your looking for a luxury car I would take the drive to Gravity auto in sandy springs. nothing but excellent service from everyone there from dealer to financing.

Thank you soo much for your great employee service! Kim Kellam really took great care of me from the moment that we met!! Fortunately, I was her very first customer here because it was her first day!!! I couldn't tell one bit. Her commitment to great customer satisfaction made it seem like she has been here for years. Also Mike Falanga did a great job as well with my diagnostic and rental car also my rental car rate. Hammond Ford was also very friendly and helpful with my rental car situation. You guys here at ALM KIA are very blessed and fortunate to have such great employees who are dedicated to great service. Wedell also gave me great service when he sold me this vehicle. Unfortunately, I didn't know how to make a review at that time. Wedell also did a very great job!!! Thank you so much ALM KIA SOUTH

They were very professional and I would recommend other to purchase a vehicle here. Rianna, Irian, Tayon, and Jawon.

I just bought a Nissan 370z and it hasn't been 30 days before my rear brakes went out. They took care of the brakes and everything else that was a problem for free. Thanks Jerry Howell and the manger over service.

Excellent Service. Great Financing. Go see Erica, Ellise, Sabrine, and Jawon.

Everything was fabulous excellent customer service. Thanks to Damien, Rashaad, Jawon.

Jawon was awesome, and I got a great deal on my car!!! Love these guys!! Thanks so much!

Thank You JERIL for the wonderful, spur of the moment, car service!!!

It was a was a very good experience with Jawon shaw and Shaun Smith also Shannon green they very professional and knowledgeable

Very unprofessional. Charged wrong fees and taxes. Did not send out registration paperwork to the government until more than a month after purchasing vehicle. No calls no flow ups when the registration service they used called to inform them of their errors. Stay away from this dealership!

I'd like to tell you that I had a pleasant car buying experience and that I recommend ALM South to any and all who want phenomenal cars sold to them by honest and trustworthy sales representatives.....but that would be a lie, because the truth is that I never even made it to the dealership. Why? Well the long story made short is that I'm an Officer for the state of Georgia and I pride myself on being up front and honest with people, so when it came to ALM South's salesmen Shawn Cabell I was no different, I told him what my wife was working with in terms of credit and her trade-in, Shawn Cabell told me that "he could get the deal done and all I'd have to do is get my wife to fill out a credit application." I asked him specifically if he was going to call me back after the credit application was submitted, and this coward told me yes of course. I call ALM South on April 8th at 2:46pm, today is Monday 11th 2016 and I've yet to hear anything (not that I want them to even dial my number at this point) the point is that if I or anyone for that matter takes the time to give you all the facts up front and allow you to run their credit, at the very least you could have the decency to let them know whats going on regardless of its good news or bad. I thought Shawn gave ALM South a bad name, but after reading a plethora of reviews on this place, I realize Shawn did me a favor by not calling back. Anything lost can be found again except time wasted, and if Shawn is a representation of what ALM South is all about, DON'T WASTE YOURS!!!

Kedarius Peebles was our salesman and was such a pleasure to work with! Friendly and helped us get a great deal. Made my first experience of buying a car one that I will not forget!

They didn't have the suv I initially wanted but I left with the suv I absolutely loved!!!!!!.....Thank you so much Ben, Ms. Jones & Rodney!!!!

One of the female sales was very rude, I believe her name was Briana, she didn t even wanted to help us. after we purchased the car there was some scratches so we left it There to get it fixed and detailed we came back after 6 days car still wasn t ready after we was told it will be. When we call to check I was on hold for 53 min. And our sales was walking by as if nothing happened . I felt like once they get your money you are not important to them. After we wait so long car still wasn t clean. Please go to another dealer that appreciate your presence. DONOT SHOP HERE!!

Dealer ship has a wide array of vehicles which is a problem. Went there to check out a vehicle I saw online and nearly waited an hour for them to find it only for them to say vehicle has not been fully inspected.

My experience with this dealership was exceptional. I had the pleasure of working with Sam, Janice, and Jawon whom made this a smooth transition. I will definitely recommend this dealership in the future.

Jawon and Rodney and Cordell they were Absolutely great

We purchased a car April 26. We had the car picked out before we arrived on the lot. It took them 6 hours to do paperwork. 6 hours! Now, 7 weeks later we still don't have a tag and my calls are getting blown off. The finance manager leaves his voicemail full (for real, I dare you to try to get him on the phone). They told my wife the tag was our problem, go to DMV. Do not ever go to this dealership.

A great experience Jawan just put the ice on the sale with his knowledge of everything really thanks

We had a great experience at ALM Kia South, Chris Gantt stuck with me and gave us the time we needed to make the deal, he pulled up at least 6 trucks for us to drive! The staff was very professional and helped me to get a very nice truck for the price I needed.

Needs work. Make sure you dress "luxury" if you want to get noticed. It's ok, they have lots of locations so one less customer will not matter...

Excellent customer service by Christopher Gantt and Jason Shaw. Very professional staff, easy sales process. I would highly recommend this dealership!

AJ and Jason took care of me very well at Kia South. Very helpful

Rodney was great weddell was awesome and jawon was very helpful and knowledgeable of the vehicle

Mrs. Jones , Mr. Middlebrooks, and Mr. J. Shaw provided me with excellent service!

Omg where do I began.. I was push for time to purchase a new car and thought it was impossible in one day. From the time I pulled up at ALM South I was greeted by Jada G. a nice warm welcoming. She was patient and listened to my needs and immediately began to search. She found the prefect match and I was excited but calm . Moving on to the finance department Josh Taylor has the magic touch because he made me the happiest person today . My payment is cheaper than I expected and no down payment!!! You guys rock and I m happy I came by to do business with you all!!! Thanks again Jada G. and Josh T. You are truly AWESOME

Jawon and Trotter were very helpful in assisting with my vehicle purchase. Jason was very knowledgeable about my vehicle specs, will definitely do business again.

Enjoyed working with Delba she had great customer service and great communication, also Jawon he was very helpful and knowledgeable , they made my Mercedes S 550 experience a great one

Jawon and Alex and Tayon were THE BESTTTTTT and I m so happy to be driving off with my DREAM CARRRR

Everyone is trying to work with you nice people nice car good price

AWESOME Customer experience with Karissa @ ALM Union City. If you want top of the line service on your vehicle,stop by and see them! Quick service in & out!

Shady business practices and unethical behavior. They will continuously negotiate and "work with you", when you come to an agreement and get there to sign for the car, they tell you its been sold. Then they try to sell you another car (that you haven't researched)...that's when the unethical behavior begins.
There was a man that said they sold a car from under him previously at this place. I know I don't have the best credit but dont bs me about a car. Honesty gets you EVERYWHERE

I spoke with Liz in the ALM products department 3 months ago who told me she cancelled extended warranties and plans however I have not received my refund. She has not returned calls or emails. Now I have to go through the trouble of filing complaints with the BBB and consumer affairs. It would be so much easier to handle business with honesty and integrity and treat others as they want to be treated!

This has been one of the best customer service experiences I've had in a very long time, from the introduction with Jawon and Rashaad putting the closing touches on my purchase. They both really know their craft.

I had an amazing experience buying a car at ALM Kia South. Huge selection. This is my 3rd car purchased from them. Rodney Wright made my experience a one of a kind experience. Me and my husband were truly satisfied with his salesmanship!!! He definitely made us feel comfortable enough to be confident with the decision we made to purchase a car. The entire experience was well worth the time. To put the icing on the cake, Jawon Shaw blessed me by connecting my blue tooth to my phone for all of my media experiences. He definitely was pretty knowledgeable of the in and outs of my car. Thanks ALM South!!!

Had a great experience. My dealer, Jerry, helped me find the perfect car, very friendly. Jawon helped me with setting the car up fast and easy. Tony did a great job making the finance process fast.

Great dealership

I WOULD LOVE TO THANK EMERALD, SHE WAS A GREAT REP AND KNEW WHAT I WANT AND SUPPLIED IT. I WOULD ALSO LIKE TO THANK WADDELL WHITE. WITHOUT HIM THIS WOULDN'T BEEN POSSIBLE. I AM SURELY GONNA RECOMMEND MY FRIENDS AND FAM TO COME HERE. AND A BIG THANKS TO JAWON DELIVERY SPECIALIST. HE ROCKS.

Rusty, Dakkari, and Jawon took real good care of us. We had no issues with the team up at ALM Kia South. Excellent team.

Ralph Clark was a great salesman, I appreciate working with him. Rashaad Middlebrooks and Jawon Shaw was awesome with assisting me!

I would highly recommend ALM great service and friendly. AMIR Kaithery and Juan

I was told the auto that I was purchasing was a Certified Pre-Owned (CPO)Kia. It was also advertised on their website as CPO. However the auto I took home did not have an emmisions inspection completed or the 164 point inspection. I was told by Chris Gant the saleman I was not given a temporary tag because the dealership ran out of paper to print the tag. When I return 2 days later to get the tag and the CPO paperwork the finance guy Kevin told me that the car needed an emmissions before he could give me a temporary tag. He stated I could get it done or bring it back and they could do it. I ask him why was the car release before this was done and he said the salesman Chris Gant should have told me. This not the first time I purchased an auto but the folks at this dealership have no accountability. Not one person has accepted responsiblity to get these issues resolved. Buyer Beware Of This Dealership!!!

Disappointing experience, was talking to them about a car for a few days, they then called us asking if we wanted to see the car and we said yes, they then said they would have it ready when we got there, we drove an hour to get there. We arrived at the dealership and the car was not there and they told us it had been sold 30 minutes back. They need to improve there communication skills. Then a week later the same car went back for sale...

Jawon and Armani were super helpful! Ask for them when you stop in

Omari Hill and Jawon provided excellent service. I'm glad I purchased my car from Alanta Luxury Motors South.

Thanks for the help on me purchasing my very first car. Shout out to dakk KC and Jawom ! Awesome job

Armani Lee, Jawon, and Sabrine are AMAZING! Check them out!

Sales persons were friendly, but it took a very long time to find car keys for a test drive. Spent 2 hours on site and only drive one car.

Shaq anda Jawon did an amazon Job getting me into my amazing new vehicle.

Horrible place to buy a car after they manage to sell you the car does not answer you or answer the phone anymore if you need something my husband has been waiting for more than a month for the documents of his car and nobody attends him not visit this place he actually brought us many problems

Good experienced, friendly. Chris sales,Janice in finance, Jawon delivery specialist

Jason customer relations was very helpful and Jeff GM

Terrible customer service. Unreliable vehicles for high prices. They do body work on-site so you don't know if you are getting a vehicle that has been in an accident. I wouldn't do business with this dealership. The speak bad about their sister dealership.

Great customer service... if u need any type of services, ask for Aaron Austin

We had an awesome experience with Antonio as our salesman, and Mike in the finance side. Torrey the sales manager was great. We were blessed.

The most horrible customer service ever, please are rude from the first phone call. Seems like to sell plenty cars that you do need customer service or at least be cordial with your customer.

Aj Jawon and Rashad were outstanding! They found us financing and got us in the best vehicle possible

Chris salesman, Skip Finance, and Jawon Delivery Specialist
Everyone did did a awesome job!!!

Professional and great customer service!!
I would recommend that this is the place to come and buy a car!!!

I am so thankful that I came here today.
Jayda was so patient with me her customer service skills was very exquisite not only did she get me approved for a car she got me into my dream car today. I am so grateful for her especially her people person skills and her professionalism knowledge when it comes assisting others.

Awesome experience recommend them to others. Kalan was awesome. Mike was get to get in and out office. Jawon delivery was super

Our sales guy was friendly but very unknowledgable. The car we were looking to purchase had been on their lot for over 3 months and needed a window and a battery. Blue book on my truck is over $15,000 but apparently I'm upside down because I owe $5,800. This whole process to even look at the car we found online took over an hour. Then another wasted hour with discussing numbers. I will just go somewhere
else

Antwon Smith, Brandon Ramsey , and Jawon Shaw was Excellent!

It was a great experience, everyone was so helpful and nice. James Mullens, Winston , and Jawon. Thank you all for everything.

Great experience buying here. Chris is the best salesman that I ve ever dealt with and Anfernee was excellent in delivery as well. Would 100% reccommend buying here!

I bought a used 2018 Silverado from here and was pleased all the way up till the very end. The saleswoman was very professional and nice and more than willing to work with me. We came to an agreement on the price, and I showed up there the following Monday to pick up the vehicle. Despite having the agreement and assurance that my price was locked in, upon sitting down with the finance department (this vehicle was bought outright by the way), I was told there would be an additional $250+ added to my bill for no clear reason. After trying to discuss it with the finance department, I was given the excuse that "there was no way of knowing about the additional cost until we got to this point"...Needless to say, I was not pleased. After finishing up there, I was essentially showed out of the finance department and left out front without any clear indication of what to do from there...Once I finally received the vehicle, I headed home. About an hour into my trip, I looked at the dash to realize the check engine light was on...After making contact with ALM, I was told to take it to a Chevrolet dealership so that "they could handle it"...I also brought up the $250+ that I felt I was wrongfully charged for and was told they'd look into it for me and call me back immediately... As expected, I have yet to hear a word back...

Amazing customer service! And they have, or must have,amazing body technicians and paint technicians.They do great body work and painting in the Collision and Repair departments. All-in-all I get 5 out of 5 stars!

****2/2/2020 update, I'm updating my review because I usually get a customer survey, but in this particular visit, I did not recieve one so I decided to update my Google review.

**Service department review**

I don't like the way I was rushed through the explanation of charges by the service advisor Tara. I still feel something was not right and I was over charged, but the way the invoice is itemized it makes it difficult.

In the past when I went my car was Vacuumed, not this time.

Good service. Nice waiting area while waiting on your vehicle in the service area.

Nicole and Jawon also George was all great I am really happy with the service they gave

Rikie Vance, Sabrine Aros, Jawon Shaw, wete all very helpful and seemed knowledgeable about their jobs. Thanks

Jawon Shaw the Delivery Specialist explained everything to me in detail. Ms.Jones is the greatest Floor manager ever and Dakkari were absolutely AMAZING, also excellent customer services. They made my experience perfect !!

It was pretty quick and efficient. Antwon was a very quick and even let me test drive to go get my check. Then Juwan showed me how to use my buttons in my GLA Mercedes. I would recommend this is the place to anyone looking for a new vechile.

I don't leave reviews typically, but after the service I received this seems necessary. The sales tactics I were not pushy. It was more of a conversation determined to put me in the right car for me. Financing was a breeze even with my less than stellar credit (which I was not expecting from a place with luxury in the name). From the sales team (Shaq and Mr. Samuel) to finance (Jay Moore), and finally the guy who got me straight as we were leaving (Jawan) thank you!

2015 GMC Terrain
47k miles

I enjoyed my experience at ALM South! If you are looking for a car, go see Sonny, LT, and Jawon!

Everything was really hassle free. Winston, Lily, Janice and Jawon took such good care of me!! Would definitely go back when it's time for the next one!!

The car that we arranged to test drive had already been sold three days earlier, in fact it had been sold when we first contacted Miguel, the salesman that handled all of this. He even made an appointment (which he wasn't there for), and he even confirmed this appointment that morning! We drove three hours round trip after a long day at work Monday for nothing. I wouldn't even bother contacting this outfit, in my experience what they advertise is likely not even in stock. Was this incompetence or some bait and switch game? They did try to sell us a more expensive car once they had us there so I'm inclined to think the latter.

Great experience at Alm South...I work with Aaron, Janice, and Jawon!!

They agreed to make a few cosmetic repairs after I purchased the car, and they failed to complete the work as agreed. They were dishonest, rude and provided zero customer service. I will tell everyone that asks that I would not recommend doing business with this company!

The entire staff was professional and friendly! Thanks again Rashad in finance, Kelvin in sales and Jawon in delivery specialist! Thank you all for exceptional service!!!!

Service was absolutely great! Kim was very help with all requests and kept me updated throughout the process. I would recommend you go and see Kim of you need any a service done!

Sales guys and front desk staff here are very nice and friendly. They dont try to push you towards anything; however, be careful of using them for financing - they will run multiple hard credit checks from numerous lenders, even though they said specifically to me it would be ONE check.

Irian Jones comes highly recommended at ALM south!!! I am so grateful for the experience I had with her, Mrs. Jones made me comfortable and answered every question I had in regards to the purchase of my new vehicle. She not only gained a future customer but a new friend! Thank you Irian! You have made this the best car buying experience I have EVER had! Also, I would like to send a special THANKS to Tony Brooks, the finance specialist, thank you for all of your great advice. And thanks to Jawon for reviewing all of my cars features, its going to make It much easier for me to navigate! Thanks to each and everyone of you for this awesome buying experience. I can definitely say that I received a LUXURY experience!

Had a good experience here with Amere and Jawon. Made the time spent here well worth it and I'm loving my new infiniti g37.

Ben & Jawon & Rashad were so nice and helpful! Thank you for the wonderful experience!

David Mitchell & Jawon Shaw help Ed me out a lot! Just riding of in my new Volvo S60. Thanks guys!

Brother Marc hooked me up and truly wanted the best option for me. I highly recommend this dealer

I felt like it wasn't what I was looking for in a dealership. I'm glad I chose to keep searching. When buying a luxury vehicle, you deserve to have a luxury salesperson (not some over tired annoyed to have to do his job but he was nice enough, just not a good salesman to us) , be offered luxury coffee and a luxury snack... This place lacks privacy (a huge open room where everyone can hear your financial information..

Always had a great experience and appreciate the courtesy and quality of service. Thanks to Tyron, Jawon and Larry for your help.

I worked with larry and jawon and Joe Jones. Great customer service and a car in my price range.