Kia of Union City Reviews

Ken, Tim, and Jawon... They treated me like a king and took everything easy and explained alot ..very well working group of guys

My experience was great!! This is the second vehicle I have purchased here. My sales person Shaun Cabell was great and Sabrine Aso was great at getting me financed. Jawon was great at helping me also and he provided great customer service.

Great job alm south Antonio, Tyrone and Shannon were very help to getting me into my new car thanks guys!!!

I bring my car here to ALM for all my service work and Tara is always so great, her customer service is outstanding she gets me in and out, ask for TARA if you need help she s amazing!!!

I enjoyed my experience the customer service was awesome , me an my gf got directed to a great car

Tried to buy a Telluride SX yesterday and got the old "Bait and Switch" from the finance department. We signed a deal and agreed on everything at 0% interest with an excellent credit rating, which I have. When we were sent to the finance department, they told us that the interest rate was 1.9% and that was the best that they could do. We asked them to adjust our trade in to make up for some of the difference and the sales manager refused to do that. No Apologies, very short and rude, and was just told that these were popular cars and they will sell it to someone else. They also threw the salesman under the bus so we walked...BEWARE!!!

Everyone did great. Jawon delivery specialist and Iriane and Thomas Thanks!

You will encounter typical high-pressure sales tactics and borderline dishonesty, similar to what you would see at smaller, hungrier car lots, despite the more respectable appearance of ALM South. The $895 "documentation fee" that was sprung on me at the last minute was pretty disappointing, as well as the pitch to buy "GAP" insurance on the loan (which can be purchased much more cheaply through your own insurance carrier).

If you end up buying a car here, God help you if you need to work with the Service Department. You will deal with "Nathan", the service manager, and you are in for a disappointment.

This guy should be steaming buns at Krystal or shining shoes at the airport, not managing the service department at a large dealership. He must be related to someone, or he is an elite level ass-kisser. Either way, he is costing the dealership significant revenue in lost business from customers who don't return, and who post reviews like this one to keep other customers away. The dealership is either unaware or unconcerned.
He doesn't return phone calls, and he makes promises that he doesn't keep pretty much the two fatal character flaws in an employee who works in a customer-facing role.

Don t take my word for it. Read the other reviews of this place from all over the internet. Buying directly from a private seller is still the best way to buy a used car in my opinion. Or go with someone like Carmax. You will pay a bit more but you will be dealing with a reputable company who at least makes an effort at providing customer service. ALM South will make you unhappy, I promise.

Excellent customer service. Delivery specialist Jawon topped off the experience by showing us everything in our new car, including free Sirius for 90 days. Shannon is outstanding in finance and Brandon is a wonderful sal

Erika, Nicole, Waddell, and Jawon helped out a lot for our car experience. They made it possible to buy our car. Very good service!

Outstanding experience with Adrian, Antonio, and staff. Made things easy. Thanks!

Kalan , great service
Jawon, wonderful service
Jerry, great service
Wadell, service great

From greeting me upon everythi the dealership, through the entire sales process, I was testedt with respect, kindness, and professionalism. I wasn't sure about making a purchase that day but the way I was treated was the deciding factor for me. Qui is super friendly and always greeted me with a smile. Damien is a great salesman. Uncle Skip took great care of my deal, even though he had to do it twice because my trade-in fell through, and Jawon helped hooked up the Uvo and Android Auto. If I'm in the market for another vehicle, I will be returning to ALM Kia South. Thanks guys for making a stressful situation great! I appreciate it!!!

By far the WORST experience I have ever had at a car lot. From the fact that they didn't call me back when they said they would, not once but 3X.....should have gone with my gut feeling; however I didn't. Then when I got there, our salesman (Sonny) lacked complete professionalism. (foul language, references to marijuana, bragging about the owners Maserati, showing me a vehicle that was not even ready to show) Not only did I let him know that I was on my way, I drove an hour an a half to see a vehicle that I was not able to test drive because it wasn't road ready yet. Even being green in the business (he indicated he has only been in sales for 60 days) does not render the excuse to be unprofessional and incompetent. I called 2x and asked to speak to his manager, not available and never returned my call. A complete waste of my time. I wouldn't buy a candy bar from him.

Great experience working with Ron, Anfernee, Fundrail, Jawon, and Rashad. This team helped my girlfriend find and purchase her first car. Thank you so much! I look forward in purchasing another car here! I have to add that when I got home it seems that they gave us the wrong key. When we locked the car and then unlocked it the alarm came on. Also a couple of lights were out in the car. These problems were fixed after a extremely long wait at the car dealership a couple days later. Overall we are still happy about the car we purchased.Thank you

Alex Kelly was such an amazing service advisor, the best! He took great care of me and was super nice! Definitely recommend!!

Aaron was such a great help for me. Aaron is a true professional and took care of me! Aaron met my needs and got me out quickly! I rate Aaron as an A +!
Thank you Aaron!

Thank You So Much Irian Jones YOU WAS THE BEST, YOU WENT ABOVE AND BEYOND TO MAKE US HAPPY, thanks Waddell For Helping us get approved and Jawon (Delivery Speacialist) for showing me all the features in my truck IM SO HAPPY #BLESSED

Thanks chris saucer , jawon shaw, and Mr.Lewis in finance.

Awsome service. Was heloped by Mike Ugo. Mike G and Jawon the. Definitely recommend ALM to anyone looking to purchase a car.

Best service ever thanks!!! Joe Jones, Jawon Shaw and Jaince Frazier Finance

Great help. AJ, Jawon, and Waddell really helped me out. Jason gave a thorough car overview, real relatable guy. Pumped for my new Kia purchase.

Jawon Shaw, Jada Gamble and Mr. White were awesome. The process in getting me i the vehicle was a smooth process and working with me on everything. You need to visit Kia for your next purchase.

I went into ALM will a great need to get a car Rianna worked hard at getting me approve the financial department was excellent and Jawon made sure I was well informed on the features of the vehicle it was a wonderful experience thank you ALM

Lost my car Thursday....came in and Ralph assisted me so much !!!! Jawon also helped me set my car up. I really enjoyed coming here !!! Tayon was great as well.

Good service, waiting area was clean . Provided snacks and water

Destiny
Kalan
Jawon
Great customer service !

I purchased my car from here and I didn t have any issues. Now the maintenance center on the other hand moves slow. I had a 12 o clock appointment for an oil change. When i booked on the phone they told me it would take about 45 mins- 1 hour. It took them an hour to take my car back for the oil change. I was there over two And a half hours even though I had a scheduled appointment. I m giving them 2 stars because the staff i interacted with in the front were polite and tried to help. I just feel if I have a scheduled appointment i shouldn t have to wait an hour before my car is even moved.

This has been a great experience for me! Everyone was so helpful and friendly! Thank you Kevin Porter for making sure I would be safe in the first certified, pre-owned car I have bought in 19 years! I will be back!

Can't say enough about the excellent customer service that we received when dealing with Kim in the service department this week. From the initial phone call to schedule the service appointment, her verifying the parts were on hand, making the appointment to fit our schedule, dropping the vehicle off (with Kim....), being contacted by Kim that the vehicle was ready and washed. She also very politely explained what other maintenance/service was recommended specific to our vehicle and it's mileage. Respectful and polite from absolute start to finish....We WILL be back - but I'm asking for Kim!

Do yourself a big favor and ask for Chad Moran in the service department. Customer service was top notch, answered all of my questions without hesitation, and even diagnosed my car problem before it was even taken to the back for a tech to look at it. I was in and out in an hour.

Somebody give this man a raise!

He was outstanding and D.rose was a big help Jawon was a big help he helped us the whole way

I came in with a spending limit for my first new vehicle. I found exactly the car I wanted but it was a bit more than I wanted to spend. I thought I was going to have to settle with something I didn t really want but Rihanna in sales worked with Mrs. Jones to get me not only the rate but the bottom line price I needed. Mr. Al in finance made that tedious process go very smooth and fast. Finally, we linked up with Jawan and he gave us the run down on the features the vehicle offers. He was extremely knowledgeable about how everything worked and any 3rd party software necessary to make it function to its full potential. Really left me with a great understanding of my new car. We were in and out within 4 hours. I couldn t have asked for an easier process. Thanks again to anyone involved in my sale. I love it!

Had a great experience! Highly recommend them for your next car purchase!

The all around experience at Alm Kia South was wonderful I want to thank Rodney, Rashaad, And Jawon!

Kelvin, Skip & Jawon were awesomely amazing!!! Got a car I like and was serviced extraordinarily well!!! Thank you fellas!!!

This place is awful! There is absolutely no customer service whatsoever. I was transferred to several salesman repeatedly without being informed despite the fact I asked to speak to a specific manager and specifically said I was returning his call about a business matter. Everyone I spoke to was very rude and pushy. If you are not ready to buy now, they transfer you to the next salesman over and over. I was also hung up on multiple times when I called back, still trying to reach the manager of whom I was intending to conduct business. I've been in sales over a decade and this place is a disgrace to the sales industry.

Jawon - Delivery Specialist, Chris - Salesmen, and Tayon - Financial services provided awesome service! We were in and out with outstanding customer service. Thanks guys!

8/13/18 - Updated review: We purchase a 2108 Nissan Sentra for our daughter leaving for college 3 1/2 hours from Atlanta. The service lights for oil and air filter, tire maintenance, and front radar obstruction service light came on her dash while she was driving. Please note the buyer agreement stated the dealership provided care maintenance that includes servicing the vehicle. We purchased the car Friday, reported the issue Sunday and as of Tuesday we have with not received follow up. We reported the issue to Ms. Jones the Floor Manager and the salesperson Chris Gantt.

Advice: Request to see the service record and confirm general maintenance was performed before purchasing a car from this dealership.

Kc was my saleman. He did a fine job and was bery throurgh. Mr green made sure I got the best interest rate possible. Kareny did my deliver and she could not did a better job

Very helpful, service was great and price was fantastic i suggest anyone thats looking for car to try them out.

The service was excellent the guys know their stuff very professional and courteous and very patient and dealing with the customers I appreciate it thank you! Jawon Shaw, Chris Gantt, and Tim Allen!

Alex kelly is awesome!! So helpful and friendly.
Loved his perm

Very friendly staff. They're very professional and good at what they do.

One of the best experiences ever, Damien, waddell and jawon made our day!!!

Everybody great. Kalan Bell my salesman was great. Jawon the Delivery specialist Shaw was great. Mark the financial Advisor was very helpful. Thank you Alm

Had a great buying experience. I came from out of state and Shawn, Jazz and the rest of the crew made me feel welcome. Thanks for the great service!

When I got there I worked with a few really good people who helped me out tremendously. Garland Smith was a great sales associate. Very respectful and professional. Great customer service. I also was introduced to Jawon who explained all my vehicles ins and outs and made sure I was comfortable with the purchase. Awesome team at ALM south. I will be returning. Thanks again guys

Irian, Amir, Jawon, Tatbit, And Wardell made this a fantastic experience!

The salesman and staff are friendly and professional. Very competitive prices with excellent service. Thank you LeVor, Jawon, and Tony!

I had the most wonderful experience with Erika Wallace, Rashad Midflebrooks and Jawon , delivery specialist.
This is the first time someone had taken the time to sit and go over the features of the vehicle.

He was a very patient young man with me.

He s an asset to your company.

Thanks for the expefience

Rikkie sold me a Honda Accord, exactly what I was looking for with the perfect rate for my finances! Super patient and friendly.

Marc in finance set me up with the perfect bank and deal, took his time and made sure I was happy with everything before leaving

Jawon Shaw, Anfrenee Delivery Specialists were amazing! Helped me set up everything before leaving and answered all my questions.

Great job from Ben, Antonio, Janice. Very helpful, got in and out quickly!

Our sales woman was Emerald and she did a fantastic job! Jawon was very helpful and made us feel comfortable with our purchase!!!

Thank you!

Had a great sales rep named Rod and a very helpful associate set up my features in the car and go over everything with me. Would recommend this dealership to anyone searching for a nice used car

Antonio, KC and Kamille were great!!!!!!!! If you go to ALM be sure to ask for eitthemone if them. You will not regret it!!!!!

Service was great Ray and Sharleen was great they help me out a lot Bruce was great in finance and Karery was great in delivery

ALM motors South was great. Very competitive orices and they did what they needed to to make sure the deal was done. Salesman was great and so was the GM. Highly recommended.

Reginald was a very nice guy and professional. Jawon the delivery specialist hooked me up.

We purchased our vehicle from ALM this past weekend. We called ahead of time and spoke to Rod Williams, who was very eager to pull the vehicle we were interested in and have it ready for us upon our arrival. We scheduled our test drive for 11AM, but we ended up arriving almost an hour early. Rod was already prepared and had the vehicle ready for us despite our early arrival. We completed our paperwork and Rod made sure we received the best financing offer.

Damien, Waddell, Jawon, Terrell.
Great experience.

I had a great experience with ALM. It's been 10 years since I bought a new-to-me car and will probably be 10 more years before it happens again so this process was anxiety producing for me. Kalan was my salesperson and was helpful without being pushy which was just what I was looking for as I'd already done tons of research on the car I wanted. The one I picked needed a little work so I left it there to get the paint fixed and after an initial miscommunication, Ashley in the body shop did all she could to make it better. She was super communicative, nice, and professional and had my car looking amazing when I came to pick it up. Finally when we came to pick it up, Jawon gave us excellent service, advice, and tips on how to truly enjoy my new Chevy and all the cool tech features. It was truly a great experience and I left with no regrets about buying my new car. When I'm in the market again, ALM KIA South will definitely be my first stop.

Great service pleasant exsperience Amari, Cleo and Antonio were very professional and helpful!

Got a brand new car today. I love it. Everyone was so nice. Brezhay Cordero helped me out and hooked me up as well as rashad middlebrooks. Jawon was also great help!

I want to thank ALM SOUTH. My experience was excellent. I would definitely like to thank LT, Danny, Janice, and Jawon for making my purchase enjoyful. I will absolutely refer my my family and friends to make their vehicle purchases at any of your dealerships. ALM WILL HAVE MY BUSINESS FOR FUTURE PURCHASES.

I love my experience here at Alm Joe was so eager to help me and to find the vehicle that I wanted he would not let me leave until I found what I wanted. I would recommend if you want good service you want a good experience go to Alm South. My experience with Larry handling my paperwork went smoothly and then I love how Jawon went over every detail of my new vehicle with me.

About as smooth of a transaction as you could hope for! Thanks so much Jayda for all your help! If you want someone who will continue to follow up but without all the annoying sales stuff, ask for Jayda. She made this experience much more pleasant!

Place was clean,no sign of housekeeping car was sitting ready I walked out and got there attention, have had better experiences,lot of turnover

My husband and I had the best car buying experience here. Shout out to Gerald, Armani, Skip, Bob and Jawon!! We will be going back when it's time to get my hubby's truck.

Everything we looked at had somehow magically just been purchased that day and nothing truly comparable in the same price range could be found.

The customer service was AMAZING, hands down by far the best dealership I went to. Jawon Shaw, Rod Williams, and Irian Jones are very professional, I really appreciate the Excellent customer service!

I am amazed at how your company provided me with a vehicle; so I may continue to meet the daily obligations of educating our youth. I exude you for meeting my needs and going beyond my expectations because just as I teach my students; perserverance is the key.

I assisted others in ensuring they had transportation to and from various locations and it's evident that reciprocity is a BLESSING in this case.

Everyone was so helpful and each person's role from sales to administrative assisted in making a powerful and new beginning for me. I will definitely recommend my family, friends, colleagues, and parents about my wonderful experience.

ALM Rocks!!!!

LaWanda

I had a winning mail flyer for a free 70 inch tv, but they wouldn't give it to me because I didn't want to buy a new car. The fine print clearly states NO PURCHASE NECESSARY...
I won't EVER recommend this dealership to anyone.

My overall experience with this dealership was exceptional! Marcus, Francis, Jawon and Shannon were all amazingly professional. I will definitely purchase another vehicle with them and I will refer others! Gold star!

I bought a Hyundai Sonata. Clean track and Best Buy. Mark Mann is the man. Thank you ALM.

Worst customer service. I wasted my whole day looking for the car they mentioned in the website. They are never ready to sell the car mentioned in the website rather they force us to buy the other vehicles. It s a scam. They present one car in website and force you to buy the other. Not recommended.

Overal nice experinece nice costumer service Rodney,sabrine,jawon

I came in this past Monday to look at my chances of getting a new vehicle and I was directed to Tyrone. I had issues with finding a lender to finance me but after a talking to the finance officer, they were able to find me a lender. Jawon delivery specialist did a great job at explaining the features of the car. Overall my experience was amazing and the customer service was off the chain. Definitely would ALM if you are planing to purchase a new vehicle.

Nicole Anokam, Tim Allen, and Jawon Shaw was excellent. The buy experiencing was easy and simple. I would definitely recommend ALM Kia South.

I bought a grand Cherokee from ALM South. The customer service was first rate and the staff was very friendly. Jawon was my delivery specialist and was really helpful cleaning and prepping my vehicle. Tyrone got me a great deal on the car and Janice was great finalizing all of the paperwork. Thank you!

Ben was a excellent car salesman, Sabrine was speedy with the paperwork process! Jawon made me feel comfortable with the experience! Three hours, in and out the door!

I choose a car Nissan rogue 2017 fully loaded. With Navigation systems, Sunroof and Moonroof, 7 seats etc online. And the deal was done. And when I went to get the car. There was no Navigation, No sunroof and Moonroof, No 7 seats. There was another car with same features so is asked manager give me this car I will pay more. Bcoz its 2018. But manager raise his hand up and say no. I can't give you. I drove 45 minutes to get my car. And at the end I went back with empty hand.

Great experience fun and Knowledgeable to cars and our service needs.. I want to thank Mark , Sam and jawon for their service and Danny is a great manager

I had a great experience with Alm SOUTH real nice, also have nice luxury car and I really appreciate it. I would recommend Alm South to my family and friends. GARLAND SALES SABRINE FINANCE And JAWON Delivery specialist!!!

They took care of me for real !! Much love. Jawon and irian were my representatives. GO SEE THEM

The staff was great, my salesperson Kalen was a sweetheart, Marc in finance was fantastic. Jawon (Delivey Specialis)was very attentive and showed me how to use the options on my Qx60. Thank you Guys

I had a great Alm South, working with Antonio Holts, Sabrine in finance, and Jawon the Delivery Specialist. I would Recommend to family and friend.