Kia of Union City Reviews

Rikkie, Al, And Jawon. They took good care of me. They made me feel like I was the priority and I was making a good purchase. It was a pleasure doing business with them.

Had a great experience with ALM South of Union City. Ray ( Salesman) & Jose was awesome. Rashard in financing was amazing & Jawon & Fundrail had my new car looking amazing. Thanks guys

Kevin Elder is awesome! He made my buying experience a pleasure! Jawon helped set up my new car with all the technology, would not have been able to do this without him! Tim made the financing part go very easy. This has been a perfect experience.

Large selection, and that's why I gave then 2 stars instead of 1. Other than that they didn't respond back with my first request for info on a car. The second time I asked about specific features and if they could send pictures. Never heard back. Bought a car the following week somewhere else.

My overall experience here was not bad. I did purchase a vehicle and online the site said the vehicle had frame damage the sales rep advised me that there was no damage to the vehicle, but after looking at the car good at home there was frame damage done to the passenger side headlight. I was not pleased about it. I'm not sure if the sales rep knew or not, but that information was hidden. Quimbley and Jawon were very helpful in explaining and showing me how the car tech worked; I appreciated that service. Hopefully the damage will not cost me a lot to get fixed.

I had a great experience. They were very attentive and made sure I was satisfied with my purchase. I want to thank Jawon, Ricky, Donte

Kevin, Waddell, and Jawon REI customer service enjoyed the atmosphere thank you very much.

Marc, Clarence, Ms.Jones, the whole staff that I met there, they were very helpful in going above & beyond to get me out of my current situation & into a better one#2021 KIA K5....Shout out to ALM & their staff for the GREAT JOB THEY DID!!!!!.....& I recommend them highly!....

Shaun Green was extremely helpful and kudos to Rashad. Those were two guys to look for when going to visit ALM....I walked in with my head down and they both encouraged me that I would make it happen. Thanks again Guys!!!

Worst place to purchase a car. It took over 6 hours to drive off with the vehicle I wanted. The salesman was busy trying to help three people at the same time. Also, the salesman was truly untrustworthy. Lied about many things and appeared to be about making money only

The process of selling the cars to us was very smooth. The delivery specialist, Kareny really helped with the features of the car such as pairing phones to the car, etc. overall great service

You can always get a car here but you need to know that most of the cars have been repoed numerous time and re sold. Have the cars Che ked out by a trusted mechanic.

I was so worried about having to buy a new car. I was dreading the long process. The team went above and beyond to make sure I got the car I wanted and the best deal and rates possible. Thanks to the whole team Rodney, Amir, Janice and Jawon!!! They took care of me from start to finish! I ll be coming back for my all car needs.

I was referred to this location by 2 different individuals .I traveled an hour plus to come here on my only off day . However there were at least 12 people on staff who appeared to be on duty for sales and ABSOLUTELY NO ONE approached me inside nor outdoors for the entire 20min that I was there . It's unfortunate that I passed several locations from my area to be disappointed by the staff in Union City.

I used the Union City location. I called with a dead battery in hopes of getting my car in to be checked. I was told to come right in and got so much more that a battery check. The service department was very attentive and responsive to my concerns above and beyond a dead battery. I was told it may take two days to complete the work that needed to be done (including recalls) and it took one day. My entire experience from the person who answered the phone to the person I picked up the car from and everyone in between was polite, professional and helpful. They even washed off the yellow pollen! I will definitely return and would 100% recommend this company.

Great dealership, had a first car experience with Marcus

ALM provided great service from the sale to the finances to the service post sale. Thanks Ron, Janice and Jawon!!

Unpleasant experience. Customer "No-Service" is alive and well here. They seem to be content that you take your money elsewhere.

I traded in my Rav4 and every part of the new purchase was a nightmare. Google ALM and read other reviews. I still can't get returned phone calls or the parts I was promised for my new vehicle. Don't shop here...run!

Shoutout to Rikkie Vance,Jawon Shaw, and Sabrine Aros for the great sale!! I'm most definitely be coming back!!!

I love the car that I went to Atlanta luxury motors to get the best customer service techs I ve ever met. It s not about sales it s about the customer and that s what they specialize in. Tyrone Duncan , Janice Frazier ,and Jawon Shaw helped me choose the best car suitable for my standards and my taste. This is honestly the best car organization I ve ever been too in 5 years

Give thanks to Mr.Francis, Mr.Al, Mr. Wright and Jawon excellent service!

The experience buying a car here was more than great, these people here treat just family, and genuinely wants you too have the car you want. They work with any credit score, I know because my credit is lowered than 500 lol! When you come you are greeted with kindness! The team I worked with here, was David, Richard, and Del, which were more then awesome people! Got nothing but love for them! Mcadoo make it do what it do, Rich will make ya rich, and Del will make a sell!

Irian Jones and Tyrone Duncan's my sales professional, Sabrine Aros Finance, and Jawon Delivery Specialist i eill to thank everone at KIA for my new 2016

My experience at ALM South was magnificent!!!Tayon Lewis Irian Jones, and Jawon are very very respectful and understanding. Excellent service!!!!

Wanna give Jade, Damien, Jawon a big helps finding me a car I appreciate them so much and they are very great sales men & women :) thanks so much! ALM Kia South

I had a really get experince here Ben was really helpful jada explain everything very detail and skill got us in and out I will be back for car number 2

The Best Car Buying Experience with there No Haggle Prices, Still Saved Tremendously

Octavia and Jawon and Janice were extremely nice and gave me the internet price with no issues or problems... !!

GREAT EXPERIENCE

I was so amazed how friendly and professional my service representative was. Alexander Kelly did his job in a timely manner, he gave me great details on the maintenance on my car. Alexander also has such a wonderful attitude wit customer service. I would recommend my friends to be part of the KIA SOUTH family

Bought a brand new 2019 Jeep from them amd a week later it won't start. Check engine light and everything. I bought a new car because my old car kept having problems and I didnt want to deal with it anymore. Now here I am a week into having a brand new car and I'm dealing with all of this all over again.

This dealership sold me a car with a whole in the tire and empty promises !! If I can save you from the hassle of a bad car being experience then my job is done! They have great cars lined up but the salesman pressures you and give you false promises. I was offered a deal on the car I wanted and drove an hour to go sign my contract when I arrived I was told the deal would not go through as promised over the phone. After pushing through many attitudes we figured out another way for me to purchase the vehicle. Every time I asked about different specs on the car (I m a first time car buyer) the salesman would have an attitude and could barely answer my questions. The day I purchased the vehicle the tire pressure was low so I asked for them to check it and I received more attitudes and was reassured that there was no problem. The next day I got in the car the tire was so low I had to take it somewhere to get checked out and there was a NAIL IN THE TIRE! I had to pay to get it removed and plugged because the dealership didn t take my concerns seriously. My car was missing pieces for the top that I have never received. I was promised floor mats I never received. I didn t get my tag printed for weeks. Overall experience was awful and I hate I ever went to this dealership.

Great experience. Thank you Omari, Antonio, and Larry. Highly recommended

I had time with Kia and a great customer service Jawon,Fundrail, Anfernee, Waddell, Chinettha

Great experience! Warrdel in finance was wonderful in obtaining a great rate. Roderick Hunter in sales was very gracious and knowledgeable. And -- Jawon, my delivery specialist, set up my phone and shared all of the options in my new car. Overall -- a great experience!

Great experience with Chris, Sabrina, and Jawon really had my best interest at heart.. I would recommend them awesome team. DONT MISS OUT COME HERE

Dak Jason Tayon
Excellent Service !!!!!!!

I would not recommend buying a car from this dealership! Or make sure you don't leave until you receive everything you were promised! You will never receive it if you leave without it! They will not return or answer your calls when you call to follow up either. Or if they do they just lie to you and keep promising different dates and then they start ghosting you again. HORRIBLE BUSINESS!! Very sketchy!

Emerald and kalan sold me my Nissan Altima 2015. They are excellent salesman. I truly love my car. It has everything i was looking for. I had a pleasure meeting jawon an assisting me with customer service.. I also will like to thank jay moore for hooking me up in finance. I look forward to bringing more customers to ALM and recommend them all . Thank you all for being a good team at ALM..

They're helpful while you're there, but once you purchase your car they don't care afterwards. They will have absolute horrid attitudes if you bring up one small thing. They have no idea what they are doing when servicing the cars either. They overfilled my oil and didn't even touch the transmission fluid! They will not disclose if there is a open recall on the car either because "we have 900 cars on the lot. We cannot run the vin of every vehicle "-manager

Sher lean ,was the greatest sales rep I ever had. She is very personable and funny,her personality was the greatest and she got me the car I wanted and the price range I wanted. Which was very important to me considering I work and go to school. And Antonio was very knowledgeable and patient showing me how to operate my new car plus they gave me a second key, free gas and detailed my car and did my emissions. I am very pleased with the staff Sherlean,Antonio,and Mr. Ron,Danny they made sure I got the car I wanted, and low payments. To anyone who decides to buy from ALM Union City make sure you go see Sherlean outstanding customer service! The staff at Alm Union City gets a 5 all day from me!

I would advise everyone not to shop at this dealership. The customer service was so bad. I wish I would have read the reviews before I purchased my vehicle because everything you see is true. No one is responsive...even upper management. Of course it is a business and of course they want your money, but they aren't even polite or courteous. You can tell they have been taking part in shady business practices for a long time....Look up the Better Business Bureau reviews before buying.

I had an awesome time with Chris Gant did amazing job in getting me the car I wanted at the price I wanted I will definitely be back to get another car. I ll recommend ALM Kia south to anybody. The best place to go

Great customer service thank you Derrick Cowan and Juwan you guys rock great experience.

Found initially online at cargurus, called them up about a specific used car. Asked, and recieved an out the door price. Came in, saw it, liked it, bought it. Thanks to Vernell Jackson and the staff out there at Kia ALM south!

I had an awesome experience with the associates. From Tika with helping find the best car, Shannon with finding that right amount, and Jawon helping make sure I know how operate my new ride. Thank u ALM SOUTH!!!!!

Go See Dennis Neblett made the process of getting my first car seamless. And Tim Allen is the greatest finance manager made the process easy and simple. Jawon the delivery Specialist set me up with no problems!

Rianna Carter was smooth from the phone call to the final steps with Jawon Shaw and Rashaad Middlebroos! I recommend ALM Kia South. Everyone treaded me like family.

I want to thank Richard Evans my salesman, Del Baskerville, and David McAdoo for the wonderful experience I had when purchasing my vehicle. Richard was very easy going and no pressure was added to me. I would recommend everyone that needs a vehicle to check them out.

Mrs. Kim at the service department was very helpful and nice. She keep me updated on the whole process with my car. THANKS Mrs. Kim

I had an awesome experience at ALM Motors. Tyrone, Jawon, & Janice were awesome & funny. Try them out

Excellent service from the Alm Family, Jawon Jayson,and Brandon!

I called my sales person ahead of time to confirm the condition of the car. Salesperson called me back and told me the car was in perfect shape with no visible scratches or dings. I am glad I did not buy this car sight unseen as there were many rock chips all over the car, most being on the front. I flew in from out of town to see the car so it was a big disappointment. Was also upset when I found out about the $599.00 dealer fee and $199.00 fee that the salesperson never told me about up front. Because of these issues, I cannot recommend this dealership. It looks like a lot of other people like them from the number of good reviews they get, so maybe it was just my sales person who was the issue.

The staff was very professional and helpful.
Jawon Delivery Specialist
Lester Dak Salesman
Rashaad Middlebrook
I recommend Alm Kia south to my Family and Friends.

Jason, Jawon, Javon and Rodney customer service was impeccable. If you need anything come see them.

I'm reluctant in investing my time to write this post. After giving multiple chances to come through - the lack of service doesn't deserve a good rating. It was nothing short of a facade.

Purchased a car from ALM Mall of Georgia who gave me a "we owe" document that could be redeemed at their sister location ALM Union City. One of the items on the document was for a full buff and detail; on the first instance, ALM Union City buffed the outside of the car, but failed to even touch the inside. I expressed my concern to an associate and he told me that the car had been cleaned. After showing him that normal dust on the dashboard isn't a good sign immediately after a car is cleaned, let alone detailed. No shine, polish, or clean carpets. Gave them the benefit of the doubt and rescheduled for another day. This was their first chance.

After the first failed attempt, I rescheduled for two days later to only be surprised once again. It seems this dealership has a competence issue; they do well with paying "lip service" by saying all the right things, and give a false sense of confidence to customers, but fail to come through in terms of tangible service.

The second attempt at cleaning the car was a bigger failure than the first. They sat me in the waiting area for over an hour and returned my car dirtier than when I brought it in. How this is possible still baffles me. The manager came outside, and agreed that it wasn't clean. Still no apology, or resolution. I was appalled to learn that a dealership that brands itself as luxury retailer doesn't have the decency to apologize for their lack of customer service. For crying out loud, there were clear indications that the car wasn't washed, anyone tall enough to see the roof could tell someone just took a wet rag and brushed the dust off the sides of the car but neglected the top. If you do not like a car "as is," I would implore you to look elsewhere.

Do not expect the customer service to uphold their "luxury" dealership brand. I've had better car washes at a drive through gas station, let alone a full buff and detail you would expect from a high end car retailer.

Good experience easy transition thanks to Winston. Janice and

I had a great experience with ALM KIA! Tyree (the porter) was able to quickly drop me off at home so I didn t have to wait in the shop, being unproductive...lol. Haley (the tech) discussed the issue with my vehicle in a way that was easily understandable. And lastly, Hunter was a pleasure to work with. I would definitely recommend this Service department - a very professional group

First impression Jawon was excited and greeted me and my friend who purchased at the same time from AJ. A top salesman with fast and great patience. Ms Jones was amazing at getting those numbers right. And the fast paperwork action with Tayon was no rush very explanatory. Oh and let not forget.... This action happened all on a Sunday!!!!

Let Me tell you My First time purchasing An Vehicle I was so worried and Nervous But Ben the salesman Made sure Everything was Going to be okay and he's going to do his best to get me the best deal And sure Nuff Ben went over and Beyond Thank you so Much Ben & ALM kia South I Got My Ford Explorer My Kids Love It

I have heard some interesting things about this place that were questionable. I was nervous coming but, I came and am so glad I did.

Before I got to ALM South my car was stolen the day before on my birthday. I was a bit hopeless and wondering how I was going to make everything work and get another vehicle to get back to work on Monday.

So, I headed to ALM South on Sunday, shared my situation. The process was long but, thanks to Austin Welchel (my salesman), Jawan (car detailer) and the gentleman that did my finances, I was able to drive away with a beautiful red Mini Cooper, that was actually the car I ve always wanted, at a price that was literally perfect for my budget, after I shared what my budget and financial needs were.

Thank you ALM South. The timing was perfect and I am so grateful for how you came through for me, in my time of distress and need.

I came by just to check out 1 vehicle & the service was so awesome, I left with the vehicle I wanted. Professionalism and customer service was on point by sales person: Ben Rieves, finance dept: Mike Ugo, and Delivery Specialist: Jawon Shaw.

The best dealership experience Shalique and Ms. Jones are the absolute bomb! Jawon and Tayon really got me ready for the road!

It was good great ppl if u need a car go there love the people there I got a honda accord ex l sensing thanks. Jawon, Tyrell,and Larry

I the customer service here is outstanding. They will work with you and are very patient. I would reccommend anyone to come here!

Mark Mann Great assistant,, mike ugo was very good and help ,, jawon kept me up on everything with the car very helpful thank everyone

James, Sabrine, and Jawon were wonderful & delightful during this car buying experience. I didn't feel pressured at all. They helped me with making a sound decision.

Garland Smith
Marc Starks
Jawon Shaw

Great experience for my second purchase at ALM SOUTH.

Great experience with jass and jawon. Good experience with ALM SOUTH.

Our experience was great thanks to our salesman Levor Butler. He worked extra hard to find us a vehicle. Mr. Butler was willing to go the extra mile. Everyone in the dealership was very friendly including the managers. I would have given the dealership a five star rating, but many vehicles that were listed on the site had already been sold. -E. Cooper and J. Cooper.

This was the best car buying experience I have ever had. My sales person Kalan Bell and my finance specialist and delivery specialist Jawon was the best and very knowledgeable. I would refer my friends.

Jawon Delivery Specialist was terrific. Waddell, Garland and Benjamin were terrific. Staff Outstanding.

This is my first experience purchasing a vehicle, and I can not be more thankful because the whole process was so amazing. MY salesman Terrell was the best I ever encountered. Brandon my financial advisor was very helpful and funny, he made the process easy, and Jawon the delivery specialist made sure I knew how to work everything.I WANT TO THANK ALM FOR THE GREAT SERVICE!!

I had a very great exprience with Stacey the sales manager, with Nicole the sales representative, with mark starks finance he did the icing on top got me a lower interest rate lower car note payments with only 500 down and my credit is not all that but made it happen..I also had a great experience with Jawon on getting my car set up and teaching me everything with my car because I don t know anything about cars...I had a wonderful dedicated strong outstanding team that I work with to get me into a brand new car that I really wanted...thanks so much just made my day my Friday thanks

No pressure, quick and fantastic service esp with Kai and Antonio

Wonderful experience, Rikkie, Marc, and Jawon were very helpful with every step. I left with a beautiful Acura ILX!
Thank you!

Had an excellent buying experience with Sam (salesman) Sabrina (finance manager) Juwon (delivery specialist). Very fast, honest and excellent customer service!

I had a great experience at Atlanta Luxury. Myron, Jawon, and Janice were all very helpful in getting me into a nice car at an affordable rate. I highly recommend this dealership to anyone in the Atlanta area.

It was awesome. Chelsea, Octavia and Jawon provided great customer service.

Buyers beware of Atlanta Luxury Motor South for your next car,Shannon Green is a terrible General Manager ,my service experience was terrible I went through three General Managers at the time of my complains and still did not get my car fixed which has rust at the bottom , have a friend at the body shop said my car was paint over, I'm looking to contact Channel 5 News about this problem.

Bought my new car here. The salesmen here are friendly and work with you to get you in the right vehicle. I was very satisfied with my purchase.

I called ahead to see if they had any of the car type I wanted. The person on the phone asked for my number so she could check the inventory and call me back. I said I would prefer not to give my number but would wait. So she hung up on me! Not cool.

Rikki Tayon and Jawon took good care when I needed a vehicle immediately . Good customer service.

Jawon Shaw is the Bomb.com! He is very knowledgeable about the cars and all of their features. Jawon Shaw is patient, professional, courteous and a sweet guy. I have to say my experience here at ALM Union City has been Great! From my lovely little Sales Lady, to the other Sales persons, finance and the Sales/Store Manager - Floyd Mayweather (inside joke). Me and my family are pleased

Great atmosphere, thought my wait would've been longer but it wasn't. Second visit and their customer service is awesome!

DONT buy a car here. They pressure people into writing positive reviews. Recently purchased a used RAM 1500 that was in good condition for a good price and was promised two new tires and servicing to the engine light. After waiting for 7 hours at the dealership for the tires and service, they told me the engine light was a recall and put two wrong tires on the truck. I still have the engine light on and two different sets of tires. The receptionists answer the phone but I never get past that, I always get put on silent. Poor customer service and very disorganized.

I like getting my oil change here but the staff needs works i waited 30 minutes and they just looked at me and walked past me i finally asked for help and they said they would charge me 20 dollars for a top off on top of the 40 dollar oil change this is the only time they have said for a oil change.