Tommy Gregg

Review of Kia of Union City

I purchased a new vehicle at this location on 11-1...

I purchased a new vehicle at this location on 11-14-2020. Here is my experience. Sales person was nice and my finance person was great. The reason for only 2 stars? My sales person was not knowledgeable about the vehicle but that's OK since I knew exactly what I was looking for. The buying process was TERRIBLE! Communication during the "negotiation" process with my sales person was not good and the dealership tries to add on a ton of extra fees. I hate the "game" you must play in order to buy a vehicle! I told my sales person what I was willing to pay so at that point instead of walking back and forth to your manager and me why not try and make that work? It took way too long to purchase this vehicle. After the deal was done and I am outside putting my things into the vehicle my sales person tells me they only have one key. So I just bought a 2020 vehicle with 6000 miles and you only have one key..... That's something maybe I should have known before I purchased the vehicle.... But hey I was told I could purchase a new one, thank you for that information. I have other complaints about the buying process but I simply cannot think of them at this time. My wife and I buy new vehicles around every two years and I can say I will never come back to this dealership.