keyes toyota Review

bought 4 cars from them in 7 years, working with Jimmy & Alex , thanks for everything ^_^

Great sales Team Mr Amor was nice and walk out of the dealer in record time with our new Prius Thanks for the Experience

I had a great experience with Keyes Toyota. Everybody was super helpful and they made the entire process easy and relaxed. Recommended!

I always dreamed of owning a Prius and didn't think it would be possible until I went to Keyes Toyota. Alex was so helpful, and found the right Prius for me. Alvaro worked with me to find the payment that fit in my budget, and I appreciated the way he really listened to my concerns and was fair. The whole experience was very positive, and I appreciated the friendly, professional manner of everyone I worked with that day. I will definitely recommend the dealership to friends who want to find the best deal with salespeople and managers who really listen and care about their customers.

Felt I got a fair deal. My salesperson was friendly without a hard pressure sell. They clearly love and are proud of their brand.

When this place did not have what we were looking for, the salesman made fun of the car I drove in with calling it an "antique" and pointing out that my seat was "falling off." He was even chuckling as he was saying it.

Emilio is the man you want to work with. Keyes employees are amazing and very welcoming. They make you feel relaxed and very helpful when making a purchase. Thank you KEYES TOYOTA. And thank you KEYES FAMILY.

They are the best of the best. When I purchased my Prius they never rushed me and always took there time to make sure I got the right vehicle.

I saw some mixed reviews on this dealer but I decided to give it a chance anyways and I left with a very bitter taste. I came onto the lot During a Saturday afternoon around 2-3 PM and wandered around looking at their stock. I found one that I saw online previously so I went to find a sales person to help open the car up and was introduced to Alex. I really can't say he was any help at all. He was very short and rude the whole time, did not care about any of my concerns I expressed about the "cosmetic issues". All he just kept saying was well you're buying a used car. That should not discount my concerns about issues with a used car or any car for that matter. I always felt like I was just inconveniencing him as if he had something better to do. Keep in mind that I was the only one on the lot and I was there for over 10 minutes at this point. I took the car out for a test drive and after I got back he immediately just started giving me bs. I noticed the car price tag was much higher than on their website and when I asked him about the price he said which price are you talking about, the one on the car on online. So he knew the price was much lower online, told me online was somehow "pre-negotiated pricing based off my location and taxes in my area". How is that possible when I just went to their direct site and never put in any sort of location information and have disabled all of those trackers on my computer? He again did not care to listen to my concerns about the issues and was not interested in moving on the price at all. I know that they have been sitting on the car for over 6 weeks and all he keep telling me that was it's priced to move or this is why the car is so low and you won't find anything like it so they that is rock bottom pricing. There was definitely similar offerings that had much better mileage and pricing and he told me they don't compare. I walked away at that point because they were asking for too much and if they want to sit on their overpriced cars longer than fine, they are the only ones that have something to loose here. I went back online the following day and saw they dropped the price another $500 because it was still not selling. I was a customer that was willing to make a deal on a car that day and felt I was never taken seriously and was just an inconvenience from all the possible other sales they could have been making from other customers in that lot. Note that I was there for over an hour and I saw 1 mom with her 2 kids walk onto the lot for 10 minutes at most, look at a car and leave, that's it. Enjoy your overpriced cars Keyes of Toyota, after that experience I will NEVER recommend that dealer to anyone after my experience

A great team of professionals.
They serve you with respect and dedication.
I highly recommend them.

Never again! Can't wait until my lease will finish. They're laying, people be careful!!!!

This place is fantastic. I was greeted by Victor, who made me feel comfortable by showing me around, and guiding through the available cars .
I must say this was my best car shopping experience ever.
Victor was very informative, and he was answering every question of mine patiently. He cares for all of his customers.
I am thrilled to be part of Honda family member.
Thank you Victor for all you have done for me.
H

I am so
Happy with my new 2021 Hybrid Toyota RAV 4!

Extremely happy with the professionalism and how everything was handled. My salesperson, Frank Marentes very patient, knowledgeable and courteous. No pressure!! 100% happy and satisfied

I was at this dealership just to get some info about Toyota prius prime.
Their sales person offered to help. While he was showing me some cares, I explain my situation and he toled me that he can help me and convinced me to fill credit app.
So he did than my credit, but did not have a disency and professionalism to set down and explain the situation.
He just came out side and hand me my ID, and said sorry we can't help you.
I will not go back or will recommended any one of my friend to shop from this dealership.

The service manager retired and the new guy needs to learn. No experience. The new GM at the Lexus store needs to be fired (terminated).

They are so nice ! Amor sold a car to me, I didn t really know what I wanted but he guided me so well to find what fits me the most ! I m so happy he is the best ! The whole team is so great from sales to finance ! I really recommend this place and ask for Amor if you want the best services ever !

Shout out to Mr. Alvaro. Very helpful and professional.

So happy with my Toyota RAV4! Thank you so much Jason O Hara for making it such a pleasant experience to shop for a car! I was in and out of Keyes Toyota Van Nuys in less than an 1hr!!!!

I know it was a busy day, but my car didn t need much and it took about 6 hours to get serviced. I had to call twice to check up on my car. It was finally ready at 4:30pm, and I waited over 20 minutes after I paid. I realized I was one of the only customers waiting, everyone locking up and leaving because it was 5 o clock, and I asked what happened to my car? I had to wait another 10-15 minutes for my car. It finally came and I noticed that my battery for my key that I purchased and brought to the dealer, was not fixed. I ask John to have this battery taken care of, and it wasn t. One random nice worker said that she would ask service to help. But I had to wait another 5 minutes. John was nice, but you guys need to get your act together. Not sure if I would go back to this location again!

One piece if advice....I shouldn t have had to ask the guys where my car is. Nobody came up to me to ask if I needed any help or if I was waiting for my car so I could go home. Everyone was leaving and nobody cared if I was sitting there for 20 minutes. I know it was 5 o clock, but all the customers should be taken care if before locking doors and turning off lights. Not cool!!!

Service was great and very fast! Excellent customer service!

Thanks to my friend polash chowdary for you patience!!! he take too much time whit us,,i come out whit a new car and a friend.

I had an amazing experience. Rene helped so much. It was refreshing to go to a dealership that wasn't trying to force me to buy a car that's what made me want to buy from them. Great service and knowledge.

Kurt took me in right away even though I was dropping off my car super early. my appointment was at 2pm and I brought the car in around 10am

John F is the best
I am a always fan of Keyes Toyota
The service is excellent

Several terrible experiences here. I no longer drive toyotas.

Jessi and Yvette were amazing to work with, Jessi was so very accommodating, any Yvette walked me through every step, thank you so much I'm really excited about driving my new RAV4 hybrid

We were looking for our 4th Camry. We're glad to switch Toyota Dealers to Keyes for better service. Especially it was a delight working with Sales Representative Allen Rezale. Allen was knowledgeable, helpful and pleasant to work with. Usually we don t write reviews, if it wasn't for Allen, thank you, Allen, you re the BEST.

It's a great Toyota dealership to have a look at when buying a new toyota. They have great deals that beat or match other Toyota dealerships' offers! It's superb and looks and feels better than any of other Toyota dealerships,like the North Hollywood Toyota.

You have to try this dealership! You'll be amazed by the beauty of the place and their great deals! Plus,they're next to other car dealerships!!!

Can't trust these guys! At my 20K service, I was told that my break pads are low and that I will need new set of break pads soon. Well I Just got my 2014 Tundra out of the 25K service performed by Hamer Toyota in Mission Hills and my break pads are at 70%. They even asked me if I have changed my breaks because they could see on the vehicle report that Van Nuys entered low break pads.
Not acceptable! I am an HVAC contractor who does a lot of service work. this is a plane scam!

Lied to me to get me into the dealership and then lied to us for 3 hours at the dealership and lied about the payment to get me to let them run my credit and then came back with a higher payment saying it was a computer error . Do not give them your business!

The staff is super friendly and the accomodations in the waiting room are great! The service department will be thorough and give you a list of all they recommend. It's service is pricey, but it is a dealership.

I've always found shopping for a new car right up there with root canal. But, dealing with the professionals at Keyes Toyota has completely changed my mind. No pressure, no slick sales pitch, just an easy going and friendly negotiation that benefited me every step of the way. I'm 100% very happy with my new Yaris!

I saw the used Camry I liked online. Went to the dealership and was greeted by salesman Michael. We took the car for a test drive and I had a great feeling about the car and Michael was very helpful and genuine. After the test drive I decided within about 20 minutes that I was going to buy the car and from there we worked through the necessary steps with Michael and finance manager Jason... And I went home with my Camry! I love the car and I would definitely recommend visiting this dealership.

I went for oil change yesterday and they don t reset my mileage trip I m not sure if they really do oil change to my car

Hamid is a great person, who cares for his customers. He was patient, while waiting for me to decide, which car I wanted to buy. I am really happy with my new car. Thank you Hamid, you are the best

Great customer service. I just bought my 3rd car at Keyes Toyota.

Wonderful overall experience! Great value and great customer service, Evan and Yvette were phenomenal!

Thank you Arpi
I went to Keyes Toyota yesterday to buy a car but i was not sure what i want
I welcomed with this nice and friendly sales consultant Arpi, she was very professional and went above and beyond my expectation and spend lot of time with me to discover all my needs and wants and recommended me the best car i could have not even imagine to have that car in same day
Love me new Prius prime and i will recommend Arpi to everyone

Excellent service. Fast. Very friendly and professional staff. Much more better experience than on my last visit (about 6 months ago).

My friend and I went in intending to buy two Tacomas. I brought my car as a possible trade-in. I was asking about a 2017 Tacoma they had priced at 36k I showed them the same car at a different dealer that was priced at 31,885. the salesman said no problem we can match it. They took my information and made us wait about 30 minutes(which is normal). Then the salesman and the manager came up to us and asked us if we could sell my car to a different location because they didn't want to deal with my car. I was a bit shocked because the car I wanted to trade in was a 2018 mx5 with 11k miles on it. I told them I would think about it and asked about the deal on the truck. The manager then said give them the online price its the best deal we can give you which was 36,000ish. I looked at the salesman said thank you and left. Not once did they approach my friend to ask about his needs or ask him about a truck that he wanted to look at. Instead, they wasted our time and were very rude. I would visit other Toyota locations and avoid the headache!!!!!

Super friendly..fast...but do your research before paying..

They give you a numbers and when you sign those numbers are different highers.and when you sign they have attitude with you. They are not honest at all.just be careful when you buy in there.no good at all.

My service rep was professional and friendly and made it extremely easy to get my Highlander serviced quickly and efficiently!! Thank you Keyes Toyota!!

They try and up sell you on gap insurance and no matter what they say DO NOT buy it. You can get the same thing through your insurance company for a lower price..... seriously way lower

Storefront was nice and clean. My daughter loved their indoor play place. Their free coffee and hot chocolate is nice while you wait forever to go through the buying process. Staff was friendly but they are still car salesman and in the end you can tell they don t give a s*** about you.

Love this dealership, every sales person I worked with was very friendly and courteous. I will never go to another dealership as long as Keyes keeps up the stellar performance.

WORST EXPERIENCE EVER!! Stay away from this dealership if you can.
& be aware: Many of the high ratings here are triggered by the sales person asking the customer to leave a 5 star & mention the sales persons name.

Not only we walked in to the dealership witnessing 5-6 of the salesmen fighting (yes literally fighting) outside of the dealership, we had to wait for so long to finally someone acknowledged us. 2.5 hours later we finalized the car we wanted. Sitting w/the finance guy we figured many things we were told by the manager (or the sales supervisor. Not our sales person but the guy above them) were LIES or clear misrepresentation of the facts. 4.5 hours into the process we were so frustrated to walk away or lave it for another day, and thought ok all the bad is behind us.
Until we figured we didn't have to buy the crappy over priced insurance they forces us to buy. All dealership have that min coverage on the cars for 1-3 days. Which first time buyer walks into a dealership w/insurance? You get the car then you insure it. And the dealerships give you a couple of days of minimum coverage until you get your own policy.
When we got our own policy and called them to cancel the crappy policy they said we cannot cancel. I called th insurance company and they said it indeed can be canceled.
Called the manager and finance guy multiple times, left messages with no response.
If you wanna be treated like hell, get wrong information, be lied to, and tricked into stuff, and receive ZERO customer service this is the place to go.

6/2015 I posted photo, they put ALL water in your windshield fluid tank, however toyota manufacture recommends some fluid
Service department Beware
They may not do the work you pay for! 2012 They don't know much about Prius
They recommend service that isn't needed
When they make a mistake they charge you.
However they act nice and the buildings are nice and pretty clean

The personnel in all of the departments made us feel appreciated and treated us with great respect. It was a pleasure to purchase our vehicle at Keyes Toyota.

This is my go to place for Hyundai car service. Their service is top notch

I had a very professional sales person working with me. He did not rush me into anything like the guy from the Honda dealer in North Hollywood. I got good vibes from Freddie the salesman.
If anyone is planning on buying a car my advice is go to Keyes in Van Nuys. No Rush Job, Work with you for good deals and most of all you will feel very comfortable without the double talk.
I drove off in a 2020 Camry with a smile
Thank you Freddie and also the Finance Dept. I

I would say I had a great experience here with my salesperson Jesus Mendoza. I was shopping around this auto center and looked at different models but some of the other dealerships didn't seem they wanted to help me out. Jesus made the process simple and easy. He showed me all the features on the Camry and I decided to buy from him because he is very knowledgeable and was not pushy like others. I would recommend for you guys to ask for him.. thanks.

Always 5 star customer service I live in Hollywood but drive to have my Toyota serviced here.

Got to be the worst experience I ever had at a car dealership. Totally deceptive, reminding me of the bald olddays of 50 years or more ago.

Very good. Was in for routine service. Was done in a timely manner. Very satisfied.

These gentlemen took care of me from the moment I drove in. Much appreciated and thank you for working during this difficult time. Jonathan the service advisor was a great help along with Sean the mechanic. Sean took proper precautions and explained to me precisely what they were servicing in and out of my car. I ll definitely be back!

They are not willing to work with you on making a deal it's their way or nothing would not recommend going here this is how they treat first responders working hard for their community they are a joke

I went to keys Toyota thinking that it would not be my last stop to buy a car but the staff are so friendly like they knew me form before they asked for my needs and they presented the car in front of the building in a mater of minute. they have great team work which it is a big plus for me
I highly recommend this dealership for the wide range of selection, great staff, great service and friendly atmosphere

Rafael helped me out great job from day one until I got my new Camry. Thanks Rafael

TRULY EXCEPTIONAL!
I highly recommend
Carlos Miron
I'm absolutely satisfied with His excellent customer service, We got the car I wanted best price ever.

John was very helpful and very professional when i took my truck to get service, told me what I needed to get done and for future services and it was quick and thorough quality work. Good place for tune-ups.

Very helpful staff! They worked with me to get the vehicle I wanted for a price I could afford.

Yvette will work with your offer and financial needs so you can get the car you want at a reasonable monthly payment that benefits you. Don t hesitate and visit Keyes Toyota make sure to ask for Yvette to get the best deal.

It was perfect, specially Jonathan Gilbert he was one of the best I aver seen in my life with Costmer services

Great no-hassle environment. Especially enjoyed working with the salesperson and the finance guy. Would recommend it to anyone!

I had a great experience at Keyes Toyota. Ali was very professional, efficient and had a great personality. He did not waste anytime and in no time found me my car and all paperwork were ready in less than an hour. Afterwards, he helped sync my Bluetooth and showed me different functions of my car. During this whole time, he never stop smiling and had a fantastic demeanor.
In the finance Dept, Wolfgang too was very professional and did not try to sell me any product that I was not interested in. He had a very nice personality and explained to me everything that I was struggling with.
This was a great experience and within 3 hours I was driving out of the dealership. I highly recommend this place to everyone.

Atour was amazing! Worked with what we got and helped get us the best deal possible. Very professional and friendly, couldn t have asked for anyone better to assist us. If you go please ask for him I cannot recommend him enough! Got my dream car thanks to him!

I have never been to a big dealer ship but knew Toyota is where I wanted to go and thanks to Atour I was able to get a great car, great price, and great service.

Victor in financing was very polite, very patient (I had all 3 of my kids with me lol) but nonetheless he was a pleasure to work with.

If you want to go is as your chance, all vendors are like a sneak

The agents and finance people are really really nice. Just wish I didn't have to wait 5-6 hours for the signing and payment. But I've been told that future transaction can be done over the phone. And vehicle can be delivered to your door at no extra charge with the payment. Just waiting for my finace agent to send me the email regarding the activation/access of my Karr alarm system

John Crowley was very heplfull in getting me inthe right car for me made sure I had all the info. before leaving and Jonh has a great personality.

Very frustrating dealing with this Corporation I will not happy with them at all made me wait almost an hour and 45 minutes to tell me that I need to keep my truck for even longer

The best Toyota dealer ask for Marino Pascual the best
He help to get good payments

Smug dishonesty is king here. Don t trust them. They will lie you your face and hold your keys hostage. Extortion is not acceptable and if you want to be treated fairly you should just go somewhere else.

Alex is the guy you want to go to. He knows his stuff and doesn't mess around... I went in to get a truck and make deal. Did just that!

Honestly I'm super thankful for the guys at keyes Toyota. They helped greatly through my difficult case. I'm stocked with my car! Would definitely recommend.

Looked at a car with salesman and price went up $2,000 by the time we got back into the office.

After going to a couple other dealerships, Keyes is where my purchase was finalized; thanks to the help of Adel (the main sales rep that assisted), Farid, Mehrad, Alvaro (the finance manager), and whoever else helped behind the scenes. These guys went above and beyond in hearing all my questions and concerns through, making myself and my boyfriend feel welcomed and heard. I wanted a small upgrade from the 2008 Toyota Corolla that I was driving, and walked out with a 2016 Toyota Corolla LE, without feeling like I was trying to be sold someone I wasn t asking for. They heard my requests on what I wanted in a car, what I wanted as a price and we came to an agreement together. When it came down to signing, Alvaro made sure to explain everything thoroughly and ensure I understood what was coming for the future. This was my first experience in financing a car and I am extremely satisfied. I d definitely return with friends/family or even for myself in the future, if this place keep the same attitude of assistance and care towards their customers. They even bought us lunch for our patience and business! Get yourself to a place that is going to treat you right for such an important purchase - Keyes is that place. (: