Kendall Honda Reviews

Great service
Good prices

Bought a 2015 accord coupe V6 last weekend. This makes the 4th purchase for my wife at kendall. When we told them that they were very quick to remind us that That did not matter, Kendal chevy was independent of Kendal Honda. Wow. Overall I was not that happy. The dealership was hardly willing to negotiate price. We got the car for an ok price but overall the customer service was poor. We were told the car would be "detailed" it was far from detailed. Simply the car was not even cleaned. When we picked up the car it has paper straw wrappers in the back seat, dirty mats, fingerprints on the dash water spots on the mirrors, dirty leather and was just genuinly dirty. When we complained about it we got a less than stellar responce. We were told that when we bring it back for the options we chose to have installed they would have a porter go over it. For me detailed means detailed, not dirty. Simply put were just felt like a number. The car fit our needs and the miles were very low so we bought it. The very next morning we found a paint chip. We called and were told, ya we won't do anything with that. 22k might not be alot
of money, but for me it is, to be told this is a certified pre owned so it meets higher standards... Well that is not so, neither does the customer service .I would be very sceptical to buy here again. Actually I Probabally would not.

I took my 2013 Fit in to be serviced due to a recall notice. Norma assisted me and she was incredible...friendly but not overly chatty, knowledgeable, and helped me unload my bike! Everyone was friendly and helpful Another very good experience at Kendall Honda in Eugene.

I recently had our Honda serviced at Kendall Honda as I have for several years, A small problem occurred when it was on the rack, ,but with no understanding of what exactly happened to damage my car, Mindy took charged and saw to it that the problem was solved to my SATISFACTION! I will continue using Kendall service, as Mindy has help boost my confidence in Kendall Honda even more. Thanks again Mindy! Larry

Had an excellent experience all around at Kendall. Was looking to lease a new car to replace my old Nissan lease and called many dealers. Was not impressed at all till I connected with Isaiah Boles at Kendall. This man knew his products inside and out. He also was determined to get me into a great lease, in spite of the fact my previous car had negative equity. Well he worked hard, looked at the situation from many different angles and got it done. Not only that, my payment came in lower than originally quoted. I am happily driving my new Clarity tonight, partially thanks to Isaiah Bowles hard word and determination. The finance manager was as nice as Isaiah as well. No grinding, no BS, treated me like a friend, not like a money making opportunity...

I have been a long time customer of Kendall Honda and these last several years their prices have ridiculously skyrocketed (at least twice as much as any other competitors) and their business ethics have plummeted. I have learned not to trust their recommended repairs quite sometime ago. Today they just went too far... unfortunately I will never be going back to Kendall again. Take your car somewhere else, they cannot be trusted. If you don't, you will be paying twice as much for repairs you do not even need or way more than you should for a car. :/ shame on you Kendall!

Excellent service with very friendly and professional staff

Gave me what I wanted done free of charge. H
ave
Me the inform and peace of mind I was after just like I had bought the car from them and was still under warranty. Professional and honest. This is where I take my car now.

Excellent service. Always friendly. And honest. I don't have to worry about being overcharged.

Great and very efficient service. I drove in for an 8:45 am oil change, tire rotation, etc., and was met at my car by the service representative. I ate biscuits and gravy in an attached restaurant and had my car back in less than an hour. The inside was cleaned of dust, and I was given a ticket for a free car wash. I bought this car because of the great service Kendall gave on the previous car.

My mom brought in her crv and really liked how diligent everyone in the service department was. We both appreciated that they took their time to explain things we didn't quite understand and let us have the option to go elsewhere for other repairs.

Recall work needed and the van was returned before the time I was told.

I had a very good experience buying my Honda CR-V. My sales person, Jordin Denney, was very patient and understanding of my needs in a car.

Always great friendly fast service . I love my 2019 honda civic sport from kendall honda.

Had wonderful, professional and excellant service at Kendall Honda of Eugene.

We shopped a few dealerships over this week and finally made our way to Kendall Honda, from the moment we stepped on site we were treated with much respect. We were able to browse at our own pace. Was never once pressured into any car or deal. We had our 4 year old son with us and there was play area for him to be entertained (with grandma). I want to thank our Sales Consultant Court Broughton for all his help walking us through step by step. You ROCK!!! We defiantly will be back to buy more cars in the future. Love my new car.........

Rob my service advisor and Justin my technician did a great job keeping me updated on fixing everything and making sure I was taken care of. I would highly recommend Kendall Honda for all your service needs!

I was able to get an appointment quickly. Service was quick and very clear.

(Lube-Oil-Filter)
Service writer said wait time would be 45 min. but I actually waited 80 min.
Service writer said that tire rotation would be included, but tire rotation wasn't actually done, so now I need to go to a separate shop for that.
Printout showed that new wiper blades were needed, but no one asked me whether I wanted those installed, so they were not installed, and now I still need them. (I'd actually requested new wiper blades on the scheduling website, but the website didn't work; had to reschedule by phone.)

As always we had excellent service at Kendall Honda for both our CR-V and Fit this week.

We were greeted immediately by a service representative and treated well throughout.

Kendall continues to do an outstanding job which is why I have been a loyal customer for 10+ years.

Everyone was straight forward, friendly, helpful, and fast. TJ Ames sold me my car and he was great and Drew was my initial contact and did a great job taking care of me. Highly recommend them for a new or preowned car.

I have to say Tricia Toner is a jewel. She was so helpful answering my questions and if she didn t know the answer she went and found one and let me know. The Kendall Honda employees are friendly and helpful. Thank you Tricia Toner

Elizabeth Yoo Lim is excellent in assisting us in purchasing a Honda Fit for a relative who is a newly hired nurse in the US. She made us understand well about the deal for someone who has no credit history in the country which we greatly appreciate. She did everything to help us. If she s the only one to be rated we give her a five star.

Since this rating is for Kendall Honda as a whole, we can only give an average grade. It could have been perfect if everything on the deal has been completed and calls have been taken care of well. We requested for body molding and the all season floormats which were not available at the time of purchase. We said that we re only in Oregon for a week and will be flying back to Chicago the following weekend. For three days we tried to call to follow up and were told that somebody would return our calls. We only need to know if it can be done this week but it seems like nobody wants to return our calls. The person answering calls is not customer friendly. We do not understand why we are being treated like this.

I am sorry to say but it seems like there is something missing in their customer service which is far from our experience with Honda dealerships in Illinois where we got a CRV. Honda dealerships in Illinois have excellent communication, are quick in responding to customer calls and care well about customers concerns.

They got the car in quickly and did everything I requested in a timely manner. Very pleased.

Had my key made and programmed, it was quick, and the service writer was very knowledgable. They did more then I expected. Checked my alignment, looked at all of my fluids. Very satisfied.

Nice place with a super helpful staff. We had a Toyota salesman help us and he was a ...... But the other people there were really cool.

Honda CRV battery would not start the vehicle. Battery seemed to be dead. Jump started the vehicle on Friday night. Kendall Honda checked the battery on Saturday and evaluated the charging system on Saturday.
All appears to be fine. Thanks for working my vehicle into the Saturday schedule.

My recent purchase of a 2018 Honda Civic EX is our 5th Honda purchased at Kendall. We are not only pleased with the Honda quality of engineering but also Kendall s excellent service department. Honda s are reliable, fuel efficient & loaded with safety features. The interiors use quality fabric & up graded features.

Elizabeth is amazing! She got me in and out in under 2 hours, was honest about what I could get within the budget I wanted to stay in and was wonderful to work with! If I ever need another Honda she will be the one I go to! I am so grateful to her and Jason for getting me into my 2018 Honda Civic!

Love this car! My husband and I were looking for a new car to replace our faithful old Honda Civic- we are older , and the HRV is perfect - easy to get in and out of, plenty of leg and headroom, and very comfortable seats for longer road trips. Easy to drive, and the added safety features actually dropped our insurance premiums. The gas mileage is great, too. The one drawback is that there is not quite enough storage in the front seating area, but we have purchased some organizers which will help. We are also going to have the rear window tinted for better security and get an organizer for the hatch area. Thank you, Honda!

My Honda Pilot had a recall on the passenger side air bag. I also decided to have general maintenance done while it was there. Great fast service and they made sure all other maintenance was up to date. Staff was very attentive kept me up to date on when SUV would be ready.

It was a great experience doing business with Kendall Honda in Eugene Oregon. If you want great customer service, see Mark Weller, he was great to work with. I love my Honda Hr-v

Nicole A., took excellent care of me when I came in for an oil change and check up for my Odyssey. Everything was thoroughly discussed, I was given several payment options, and she was very helpful and kind when working with me. Thank you, I really appreciated it!

Many, thanks to Craig in the service department for going above and beyond today! Cheers!

The service manager was very courteous and prompt. The service was done in less time than estimated

We were on a family vacation when the alternator on our Odyssey went out. Although it was a Saturday afternoon and they were busy, the service team made it work out so our van could be fixed and our vacation wouldn't be delayed, and they were kind and understanding as well. We live in the Seattle area but choose to have service done on our Honda when we visit Eugene because we are so pleased with the service we receive.

Had a very pleasant experience!
I've never felt so welcome at a car dealership. Usually I get the typical sales pressure when going into look at cars. Not here though. I feel like everyone at Kendall is there to help you get into a new vehicle. Not pressure you into one. Caitlin helped me find the perfect car for me. She was very kind and helped me through the whole process. It can be extremely intimidating looking for your first car. But they made it very simple and not stressful at all. Caitlin Calkins is the name if you want a good experience buying a car! Will definitely buy from Kendall in the future.

Been coming here since I bought my car in 2014. Super freindly, outstanding service!!

Steve is an absolutely excellent service writer and person!!!

Great to work with, always a first rate job at their great facilities. Had Breakfast while I waited. Sat in lounge and read my book. I will be back soon.

When all the lights on the dashboard came on while driving home after Christmas the service department got me in the next day. Amanda was professional, easy to get along with and got the job done. I bought my Pilot from Kendall Honda and when I purchase another vehicle it will be from Kendall.

I've been using Kendall Honda service for years now. I live 75 miles away, but still come back vs using the Honda dealership service in my town.

Buyer beware of extended warranties...purchased my vehicle 1 year ago and salesman pushed a "bumper to bumper" extended warranty on us throwing out prices on items that may go out in future. Exactly 1 year later, a component in my engine goes out and apparently isn't covered??? My husband called yesterday and asked for the manager to call him back ASAP and we are still waiting for that phone call...is my defective part above the apparent line from bumper to bumper?? Salesman sell it as "bumper to bumper" and the are not exceptions not explained. We also told the salesman that we wanted to decline the extended warranty but he kept pushing "peace of mind" that no matter what goes out, it would be covered. (UPDATE) Manager called back and after discussion, Kendall took care of the repairs even though warranty still wouldn't cover them. Thank you Kendall for stepping up and honoring the warranty that we purchased.

They were very helpful getting me a car that suits my growing family.

I have been a customer at Kendall Honda for over 10 years. The service department is amazing! Everyone is always so polite and helpful. This week I had the pleasure of being assisted by Meghan Burrows and she was wonderful! She kept me updated and was so enjoyable to work with. I also was assisted by Shon Liddell, he is Superman!!! I've worked with him a few times on different additions to my car and everything has always gone smoothly. Shon always greets you with a smile and makes sure all of your needs are met. I cannot say enough good things about the service department at Kendall Honda, they are all rock stars!!!

We started our car shopping at Kendall and while they just didnt have the "it" car we were looking for, our sales rep Drew McKenzie, was exceptionally courteous, knowledgeable, and helpful.

I bought a Lexus ct 200h about a month ago, everyone loves the car! We have taken it from Eugene to Portland, as well as Eugene to San Jose, CA and the car met all of my expectations. I m happy with the car, the warranty through the dealership, the financing process, and the Kendall sales rep I worked with when I started looking for a car over at Kendall Honda in Eugene, Jordin Denney. When Jordin and I couldn't make a newer Civic work, he helped me in finding the Lexus ct 200h and helped me through the financial process over at Kendall Lexus. Along with Neal Manser at Kendall Lexus, I was able to find a compact hatchback that was newer and overall cheaper than my older Subaru, and got an acceptable trade-in value for my older car. When we need to replace another older car of ours, I will actually be looking forward to working with this dealership again!

I love taking my car to kendall Honda for its maintenance. Its not too expensive and they are thorough. They wont do anything other than what is already scheduled unless they call you first. plus you get a free car wash. I have noticed the last two times i was in there the cleanup was not all that great. last time i had yellow rubber stuff under my hood and sticking out, this time i had to take the plastic off of my seat and paper off of the floor and throw it away myself. and i love having the car wash but it never gets the wheels clean. minor issues and i know they are busy. I will be going back as soon as my car tells me too!

Even when services take long, they are always accommodating and helpful.

Thanks for the really great service on my 16-year old vehicle. It drives like new! Norma is a great service advisor and was able to get the parts needed the same day instead of in three days originally quoted.

Went to the car wash. Everything came clean, as planned. The two guys doing the prep did great job.

I bought my very first car yesterday here, and it was the best possible experience I could have ever asked for. Court Broughton really did an awesome job helping me out and hooked me up with a new, reliable vehicle. I would recommend anyone come here to get a really sweet ride and have wonderful service along with it.

My family purchased a used Acura from the Honda lot last week and had a very good experience. Court Broughton made the transaction very easy; we would recommend dealing with him to all of our friends. Thanks for making the experience so easy, my mom loves her new car!!

Totally professional customer service. Usually ahead of schedule in repairs and oil changes.

We have to highly commend Kendall Honda for their many years of excellent service on our 1995 Honda Accord -- thanks to their knowledgeable technicians, that old car is still running smoothly!!

Had a great experience with my recent purchase from Kendall Honda, Kris Evans did a great job helping me get exactly what I wanted for my trade in and new car. There was a minor issue in my new car and as soon as I notified Kris he was on top of it and did whatever he could to make sure it was fixed! He was great during this whole process!

Mark Weller, Tammy and Jacob were great in the purchase of my car. They made us feel valued and were great explaining every detail of the loan process. I had a wonderful experience.

Everyone at Kendall Honda was amazing. It was first time bringing my car in and I feel both Mandy and Craig went above and beyond in many ways.
I am very grateful for the outstanding customer service and warmth. I didn't feel like I was just a number. The specialized attention was very impressive. Thanks, Mandy and Craig. Thanks, Honda.

I had a wonderful experience at Kendall Honda. I was looking at the showroom cars and was approached and asked if I needed help. I was quickly paired up with Paul. He discussed features of the vehicles I was interested in and made a recommendation of the HR-V based on my interests. I wanted to lease and he explained to me the pros and cons of this option. I had not purchased a new car since 1978 and was apprehensive of a pushy salesperson. Paul was not. He was very helpful and spent alot of time answering all of my questions. He really wanted to make sure that I was a satified customer....and I was.

Always up front on cost of maintenance and never proceeds with work unless you ok'd it. Would recommend to any Honda owner.

They were all nice and everything was straight forward for my 2020 pilot recall. They shuttled me to and from home while waiting.

We had a fine experience with Kendall Honda. No heavy sales pressure, a great deal of information and a fine price.

We always take our vehicles to Kendall fast amazing quality service. Always willing to go the extra mile to keep the customer happy and coming back. Thank you

We came in after talking shortly with Justin lang.
Justin met us as we came into the building,we talked about the car my wife was interested in. I basically th old Justin to tell me the best he could give us on our trade in and the best he could do on the accord we wanted. He had us sit in his office got drinks for us. My wife went to try your deli next door the girls wouldn't accept any money for the fantastic sandwich once they found out my wife was getting a new car. I tried her sandwich and it was fantastic. Justin came back no bull no run around told us what he could do we looked at the offer though it to be fair and bought the car. We purchased the 1999 Honda civic from kendall on coburg road 16 years before and have nothing but good things to say about the people at kendall every since. To be honest we could of saved 550 dollars at one of your competitors but we came to kendall because of how we were treated during the last time we bought a Honda from kendall.
Mr. Lang is a tremendous asset to your company and I hope you pass this lether on to the appropriate people in charge and reward him somehow for his professional behavior and how he makes people very comfortable in a tense situation.
Thankyou,
Bill and Karen Dever

Great experience. The sales man was easy to work with and he was knowledgable on the car. Over all the experience was easy and stress free.

Great experience with the service department. Amanda made it so easy to check in and check out. I will definitely use them again! Love getting a free car wash too!

Very good customer service. I would recommended to a friend.

Isaiah Walker and Tammy Reynolds were the best! I was in the middle of a road trip and not a regular customer, but treated very well. I needed my front brake rotors replaced and they had the rotors assessed and replaced. The car stops ever so smoothly now.

After several weeks of researching and going to dealership after dealership, Kendall was recommended to me. I looked at three cars on their lot, and was hooked on the one that I purchased, that day. My browsing/ buying experience with Kendall was much better than with other dealerships I had been to, which I am grateful for. I wasn't pressured into buying, they didn't ask for my contact information right away, and I wasn't nagged. Thank you Kendall for selling me a beautiful, reliable car. I have not had any problems with it!

I had already been to Les Schwab in Junction City and was treated poorly.They were going to charge me and didn't fix anything.
My low tire pressure signal came on as I drove off.The salesman was rude to me.

Then I went to Honda and Rob Holloway was so kind. He fit me in and they were so busy.
He was very professional and concerned. I shared with him I had to drive over a hundred miles later that day. He did everything to fix my issue. He was so prompt and got me on my way.

His customer service and care is why I have purchased 5 Honda vehicles.

The lesson I learned was start with the best and you will be happy!

Thank you Rob Holloway!

Salesmen and supporting staff did excellent job. Price was fair and I love my new ride

All of our business dealings with Kendall Honda have been positive! They are very helpful, and the cost for parts and services are reasonable.

Helpful and efficient service. It was a seamless transition to upgrade my vehicle to one that better fit the needs of my growing family. They had exactly what I wanted in the color I wanted on the lot. Normally I hate buying cars and going to dealerships, but we really enjoyed working with Dorman and the rest of the Honda team!

I went to Kendall Honda without an appointment for a problem that was intermittent. When it reoccurred, I returned to Honda (at their recommendation), where the service department greeted me promptly and resolved the problem. I am very pleased with the service I have received and will continue to recommend Honda Service to others.

Appreciate the service coordinator. She was helpful and worked to meet my needs.

My Civic has a design flaw and rattles. I ve brought it in three times to have fixed. David from the shop finally fixed it. Kudos buddy! You did a great job. He listened, read the research I found on it, and came up with a fix.
The shuttle driver was accomadating and willing to do multiple pickups for me to take both my cars down and back.
I don t mind spending a little money for this kind of service.

Service staff was very friendly and professional. Even spoke with the tech and he was great as well. Everything went smoothly!

Very well done. Recall was performed as requested in timely manner. Shuttle was perfect, including timing & professionalism in the driver's part. Good experience all around.

I always have my 2009 Honda Civic service by Kendal Ford every time I need oil changes and the rest of my car repair I can honestly say I'm a satisfied customers always honest and efficient .. They deserve 5 star rating ..

Kendall Honda is in our opinion the best auto dealership in our area. They have competitive pricing, first class service from the initial call for service to explaining your options , quickly servicing your car and their customer service is the best. Their entire staff are there to serve you and they do. Highly recommend purchasing your care here and or getting your car serviced there even if you didn't purchase your car from them.

The service guy and car driver went above and beyond to make experience enjoyable.
I also really appreciate that even though I was there for saftey recall they were checking for potential problems. I was emailed and given a copy of suggested work. Picture's of things even.
Becky

Jordan was very helpful and low key. We enjoyed the car buying process Nd we love the Honda Clarity.

Someone ran a red light and totaled my car. I was in the middle of moving and had to deal with two insurance companies over an "accident" that was in no way my fault. My son-in-law did a bunch of research on the internet and took me to Kendall Honda after I checked a couple of other dealerships and different makes and models of cars on my own. Kendall Honda, and specifically T.J., Leo, and Jacob, took exceptionally good care of me and made the experience of choosing and buying a new car (my first new car ever) a positive experience. So far, although it has only been a few days, I love my Honda Civic EX. It has so many safety features, and T.J. made sure I knew how to use them all! I cannot recommend these guys enough. What was an unexpected chore (choosing a replacement vehicle after mine was destroyed) turned into a good experience.

And now, more than a year later I have comments about the Honda Civic: if this were a laptop, I would turn it off and re-start it. Unfortunately, it is a CAR. After TWICE having the car STOP moving in rain and heavy traffic on the busy Washington St bridge - according to the error message to avoid crashing into a car that was not there in front of me - it has now simply decided to flash what appear to be random error messages at me, and refusing to start at all. Glitchy! Dangerous! Inexplicable.
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The inexplicable stop was due to a one-inch metal strip sticking up from a crack between slabs of pavement during road construction. It was scary, but has not repeated. The random error messages were due to a dead battery. Do not leave your phone plugged in while you sit in your car waiting for someone for an hour.

It has been two years with this car, and it suddenly flashed that maintenance was OVERDUE and started counting down miles. There's a pandemic going on, and I have not been inside of a store in about three months - I seldom go out in my car, but I do go across town to pick up curbside delivery of groceries, so I took the car in to Kendall Honda Service Dept. They have physical distance mapped out on the floor, so that you are at least 6 feet from their masked employees, and they cleverly put a tall table in the space to actually make people who ignore such niceties keep back. The doors were propped open to keep the air circulating, and I managed to get my car's oil and brake fluid replaced, tires rotated, and filters changed with no human contact closer than 6 feet. I really appreciate that they are protecting their employees and customers in this way. Car runs well. I do not drive much, but other than the inexplicable stop mentioned above, I've had no problems with it. Kendall Honda seems to be an excellent car dealership.

Excellent service. During routine oil change the Kendall team Identified oil leak around timing chain cover which was still covered under manufacturer warranty. Great communication as well.

Service rep, Matthew Bodine was a real professional; knowledgeable, courteous, helpful, personal & took time to make sure the all the work I came in for was done right and to my satisfaction. I'm picky about my car & always concerned that maintenance is kept up to date and the work is done by qualified mechanics who take care of my car as if it was their own. I couldn't have been happier with the work, or with Matthew, the rep for seeing that it was done on time & I wasn't kept waiting longer than promised. I really feel good about their prices, and I know after years of going to the different chains of car service (for oil changes & such) I got more for my money and a better, cleaner job at Kendall for nearly the same price. And one thing I got there that I never got at the chain auto service places was peace of mind, knowing I didn't have to worry about anything going wrong with the work!!! I recommend Kendall for the best service around the Eugene area. I'll be going there from now on.

B. Elliott,
Eugene, Or.

Terrible up-selling. I had exclusively used a Honda dealer in CA for all my CRV service and since using Kendall over the past 4 years have found that they are terrible. The service rep asked to charge me for a part they never installed. Wanted to charge me over $1000 for a starter and brake fluid change. OMG they tried to rob me blind. Go anywhere else.

The folks here were friendly, professional and always treated me well. The Serv dept keep me informed every step of the way to make sure I had a good understanding of what was needed and why they were performing the repair. Kudos to them!

Had problems starting our CRV. I changed the battery but the problems continued. Kendall Honda accepted the car the day before my appointment. They could not duplicate the problem I was having and thoroughly tested the electrical system. They also checked my SRS light and determined, through more testing, that it was likely related to my replacing the battery. After all of that amazingly they charged me nothing. Since getting the car back it has had no problems with starting and I feel safer driving now that I know the SRS system has been checked out. Additionally I received shuttle service to and from my house and a free car wash, all courtesy. I couldn't be happier with my experience.