Janet Schmidt

Review of Kendall Honda

Someone ran a red light and totaled my car. I was ...

Someone ran a red light and totaled my car. I was in the middle of moving and had to deal with two insurance companies over an "accident" that was in no way my fault. My son-in-law did a bunch of research on the internet and took me to Kendall Honda after I checked a couple of other dealerships and different makes and models of cars on my own. Kendall Honda, and specifically T.J., Leo, and Jacob, took exceptionally good care of me and made the experience of choosing and buying a new car (my first new car ever) a positive experience. So far, although it has only been a few days, I love my Honda Civic EX. It has so many safety features, and T.J. made sure I knew how to use them all! I cannot recommend these guys enough. What was an unexpected chore (choosing a replacement vehicle after mine was destroyed) turned into a good experience.

And now, more than a year later I have comments about the Honda Civic: if this were a laptop, I would turn it off and re-start it. Unfortunately, it is a CAR. After TWICE having the car STOP moving in rain and heavy traffic on the busy Washington St bridge - according to the error message to avoid crashing into a car that was not there in front of me - it has now simply decided to flash what appear to be random error messages at me, and refusing to start at all. Glitchy! Dangerous! Inexplicable.
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The inexplicable stop was due to a one-inch metal strip sticking up from a crack between slabs of pavement during road construction. It was scary, but has not repeated. The random error messages were due to a dead battery. Do not leave your phone plugged in while you sit in your car waiting for someone for an hour.

It has been two years with this car, and it suddenly flashed that maintenance was OVERDUE and started counting down miles. There's a pandemic going on, and I have not been inside of a store in about three months - I seldom go out in my car, but I do go across town to pick up curbside delivery of groceries, so I took the car in to Kendall Honda Service Dept. They have physical distance mapped out on the floor, so that you are at least 6 feet from their masked employees, and they cleverly put a tall table in the space to actually make people who ignore such niceties keep back. The doors were propped open to keep the air circulating, and I managed to get my car's oil and brake fluid replaced, tires rotated, and filters changed with no human contact closer than 6 feet. I really appreciate that they are protecting their employees and customers in this way. Car runs well. I do not drive much, but other than the inexplicable stop mentioned above, I've had no problems with it. Kendall Honda seems to be an excellent car dealership.