I am very unhappy with the treatment given to me a...

I am very unhappy with the treatment given to me at k-tuin in Madrid, my whole family buys from Apple and the attention is exceptional, in fact all four of us have last generation iPhones
Before the new iPhone came out on the 11th I went to Apple to buy a new phone, they didn't have the model I was looking for and I saw in K-tuin that they had it and with a sale it was the red Xr
I went to the store and they informed me fatally they were willing to finish with me to attend another client, before buying it I asked if the new iPhone would be like this in size but they did not want to tell me anything, all they wanted was to sell, when I bought it they told me that They opened it and put a protection glass on it, the truth is that they don't even ask, they open it in front of you and that's it, when the new iPhone came out 10 days later, I went to return it to buy the new one, I still didn't have my data inserted and they didn't let me They claimed it was open without a seal when the seal was removed by them, I'm sure they do it so that you can't return the phone
They treated me badly with very rudeness and it took me several days to fill out a claim form that I will deliver in the community of Madrid

I don't know how apple allows such a store to ruin its prestige and I advise everyone to go to the apple store in Madrid, which is in the sun
the wonderful attention and help you solve problems do not complicate your life like these people

Never in my life will I go back to a k-tuin store and send this review to apple so they know who sells their products