Jep E

Review of K-tuin, Sistemas Informáticos

We went to the GOYA store to buy a phone case and ...

We went to the GOYA store to buy a phone case and it took more than 30 minutes from the moment we entered the door until we left ...

Why so much time if it's just take the blister with the linear case and go through the box?

Well, the reason is that they have the lines locked and you can't take out the product you want to buy on your own. You need to get in the general queue for an employee to unlock the linear and give you the product ... then new queue in the box ... ridiculous!

You have to get in the same queue as someone who is going to find out about a product and who may need 15 or 20 minutes of conversation with the employee, or someone who wants to return and has to go through a long process, etc ... We We need the employee for 10 seconds but we wait for him more than 25 minutes ... and five more in the box.

When asking the reason for the blockade of the lines that prevent free picking from customers, they told me that it is because they "steal a lot" ... well, here is an opportunity for companies that sell anti-theft systems for retail: the lords of K tuin still live in the technology of the twentieth century and the only thing they can think of is to block the linear and condemn their customers to absurd and unnecessary waiting. It is no use the excuse that we are in complicated dates and there is accumulation in the stores that generate waiting ... can you imagine what would happen if all the stores did the same thing as K tuin? That we had to wait (for example) in El Corte Ingles for an employee to give us the pledge to test us or in Carrefour to open the shelf to put the cereals in the cart? .... Sounds ridiculous right? and it is!

Srs K-Tuin, please, if there is a theft problem, protect your interests of course, but look for solutions that do not harm your customers' experience.