JW Marriott Resort and Spa

JW Marriott Resort and Spa Reviews

Reviews 2807
4.6
Contact us
Reviews 2807 Page 5 of 29
Filters:
Rating
Language
Sort:
Most recent

The meeting/exhibit rooms are great. The staff and...

The meeting/exhibit rooms are great. The staff and food has been really great too! The staff does a really great job at being on top.of things. I couldn't believe how quickly they were to serve us food and clean up.

Checked out today and wanted to write a review and...

Checked out today and wanted to write a review and share my experience. Overall, the property is gorgeous and well maintained. The grounds and public areas are 5 star worthy. The restaurants were decent and food was okay. The individual rooms, however, are just average. My room felt more like a traditional Marriott room and wasn t as nice as some other JW Marriott properties I ve stayed in the past.

The main reason for the 3 stars and thus average experience, is that I did not feel that the service was commensurate with the price paid. As is often the case with nice hotels, the devil is in the details. And this property dropped the ball too many times when it came to the little things.

For example, the line at checkin was long and it took just under 45 minutes to get checked in.

During checkin, I was asked if I wanted full housekeeping or just towel and trash service every day. I opted for the later yet no one came to swap towels and take the trash on the first day, and I had to call down and request this service multiple times. The second day the housekeeping came to empty the trash while I was gone yet didn t bother change out the trash bags. Instead they just left a new trash bag hanging on the trash can. Really? You can t take 10 extra seconds to actually put the trash bag in the trash can?

On two separate occasions, I called down to the concierge via At Your Service and the phone just rang indefinitely and no one picked up. It rang for 2-3 minutes at which point I just gave up. On one instance this was to request room service so I didn t eat that evening. This might be acceptable at a Courtyard Marriott, but not a JW Marriott.

For the $400/night I spent in addition to the ridiculous resort fees, the service was subpar and lackluster at best. Would I return to this property? Yes but maybe during the week and absolutely not at the prices I paid for this trip.

I had a great time because the place is fun and beautiful but due to the below average service I left feeling disappointed given what I had paid.

Also, this place is very family oriented. If you re looking for a quiet or solo getaway, this isn t the place. It can get loud and the room walls were quite thin as I could hear the neighbors above and to the side of me most nights.

Is a lovely resort for family or occasional holida...

Is a lovely resort for family or occasional holidays or weekend runaway. Nice water park to relax, gym, spa, and culf. Room was big, nice, clean, comfortable.
The breakfast is great, I suggest take the breakfast party package with your reservation.

Completely awful. Don't waste your time or money. ...

Completely awful. Don't waste your time or money. My family drove over 5 hours to enjoy this resort. Once we got here, my husband checked us in and my boys and I loaded our belongings on a cart so it would be easier than carrying everything to our room. We sat in the rocking chairs to wait for my husband to park to the car and I was approached by a bellhop wanting the cart. I explained we were going to use it since our stuff was on it. He said it was hotel policy that the bellhops had to take it to our rooms for us. I asked him why we weren't allowed to transport our own belongings. He snarkily replied oh you can, just not on our carts... My son saw me getting mad so he told the guy my husband would be there any moment. Next thing I know another guy walks up and tells me he wants to put a tag on my stuff and move it away from me but make sure I could see it at all times. I immediately told him to leave me alone and directed my boys to take our luggage off the hotels cart. These hotel employees were basically stalking me and making me feel extremely uncomfortable over a cart on wheels. Really?? Now after having to carry all of our belongings to our room we find it FILTHY... The pull out sofa looks like something from the 80's and worn down as bad too. There was food and paper on the floor, fingerprints on the bathroom mirror and scum in the tub and sink. We complained about the unsanitary conditions of our room half an hour ago and they promised a new room but somehow we are still sitting in this nasty one waiting. I want a refund!!!!

I stayed here with my two kids after spending the ...

I stayed here with my two kids after spending the day at six flags fiesta park. The entire property is very nice. We especially enjoyed the water park and pools which are extensive. I d skip eating At the pool though. The service was very slow and our orders were consistently wrong. Our room was very. Lean and comfortable and had nice views. I was disappointed in the restaurant choices. The food was very much geared toward the tastes of an average young family. My family enjoys more variety.

Cleanliness of our room upon arrival suggests a la...

Cleanliness of our room upon arrival suggests a lack of thorough cleaning between guests; despite signage stipulating requirements for masks in public places, hotel staff were not enforcing the mandate and even overheard several staff indicate wearing masks wasn't important; breakfast buffet in Cibolo Moon was substantially limited as compared to our prior visit pre-Covid - no longer offering chicken sausage or beef/port alternatives; upon inspection of our bill there were additional charges for parking despite us self-parking for our entire stay - charges were removed once we brought it to their attention

Amazing experience. I've done a LOT of traveling,...

Amazing experience. I've done a LOT of traveling, and this was one of the best hotel experiences. Took our first family trip there with my two daughters (went to SeaWorld) and they had a blast. Service was great, rooms are new and clean, the water park was amazing...the place overall was a great experience. A perfect place to getaway - especially for a family with young children.

Food and drinks are way overpriced for the value. ...

Food and drinks are way overpriced for the value. I feel ripped off. Eat elsewhere. Buy your own drinks. Rooms are good (ignore the dirty blankets) but the hotel ran out of blankets. Operations are not run well. People steal places at the pool as well. They let too many people in to support the facility.

Great room, accommodating staff. Was able to snag ...

Great room, accommodating staff. Was able to snag a room near the conference center where we needed to lug some equipment. Then able to get late check out so we could enjoy the lazy river before heading to the airport. Fun to go down the slides as an adult with no children to keep an eye on. ;)

First time- 30 year SA Native will be back! An Exc...

First time- 30 year SA Native will be back! An Excellent Staycation for my family! I stayed 1/25-1/27/19. The entire staff was very welcoming and went above and beyond my expectations! Even more impressive is they went above and beyond my significant other and my kids expectations! They opened up the water park specifically for my family! Being that the high for the day was 60 degrees, we were the only family out there at 11:15 am. A Staff member overheard our conversation and opened up all the rides and kiddie pool for us! Restaurants were great as well! We dined at cibilo moon, 18 oaks, the sports bar, and room service!
My family will definitely be back.

The rooms were great, clean and filled with necess...

The rooms were great, clean and filled with necessities. However, the resort is secluded, the closest outside restaurant is 3 miles away. Also, the hotel is designed for families with children. It was very noisy throughout the whole weekend. Children were everywhere including near the bars. This is not the place for peace, quiet and relaxation.

The staff was extremely helpful. From the bellman ...

The staff was extremely helpful. From the bellman to the front desk to the wait staff. The young man in the Pro shop was very helpful and nice. Golf course was amazing. My only complaint was my 20oz T-bone from the steak house was not a good cut of meat for the price they charged. Taste great but could not chew it. But I figure if thats the worst thing that happened its still worth 5stars just want order a steak if there is a next time. The pool and water slides and lazy river were great. Rooms were clean. Ask for a higher floor because of all the trees and gardens . They will block your view. Thank you everyone for your attention to detail.
Sincerely Allen Johnson
Rm 3121 August 1st and 2nd
2018 part of Mr Jim Key party!

By far, the most amazing place for a getaway. Whe...

By far, the most amazing place for a getaway. Whether that be a romantic weekend (we do our anniversary here often) to a family getaway. Cost is a high, but you typically don't get nickled and dimed for each event or activity and you have the added benefit of multiple restaurants on premise to enjoy. Great rooms and great atmosphere!

Absolutely love this place. Landscapes gorgeous th...

Absolutely love this place. Landscapes gorgeous the areas amazing, can't wait to go back and spend some time here just relaxing.

The rooms are nice and cozy some of them seem to be redone with full bathtubs and separate showers.

I only went to the hotel for a social event but it...

I only went to the hotel for a social event but it was still an excellent experience. It had a great view of the hill country. The design was luxurious. The hotel staff was happy to help whenever they could. I would recommend this hotel.

We met friends for dinner at Cibolo Moon. The serv...

We met friends for dinner at Cibolo Moon. The service was excellent, the food fantastic and the hotel was beautiful as always. We love visiting the JW during the holidays. The decor is always lovely, with plenty of lights andisic, the rooms are always clean and inviting, and the staff is friendly.

Had no hot water one morning, had to leave privacy...

Had no hot water one morning, had to leave privacy sign off door so engineering could investigate they didn't find anything but the plastic light up cocktail glasses I was going to bring home to my kids were not in my room when I got back in. The restaurants are way too expensive!

While not close to downtown San Antonio, they make...

While not close to downtown San Antonio, they make it so you basically don't need or want to leave the grounds. The rooms are comfortable, the grounds beautiful, activities everywhere you look, and the staff couldn't be nicer. The onsite water park is fantastic and will keep your kids entertained all day if you like. Very impressive!

The hotel is outside of San Antonio and is beautif...

The hotel is outside of San Antonio and is beautiful. It was a bit cold in February but they water is heated. They turn on the slides and had a great time. Fun for kids and adults. They have hot tube if you don't like the cold. There is kids area and adult area. There are several restaurants on site and you can get drinks at them. We found that high volocity was great for kids. The crooked branch didn't have a kids menu but made accommodation. The workout room has plenty of equipment and weights. they have activities all day that are a mix of family and adult. we didn't get to do as much as we wanted. The have plenty of things. Great experience. The staff is all very nice and helpful, everyone would say hi when we walked by. Happy to get you what you need. The parking lot is large so you don't have trouble finding a spot.

The resort lived up to the expectations my friends...

The resort lived up to the expectations my friends set for it an more. The waterpark was great and even though it was packed I never felt it was over crowded. The rooms are nice and with a large tv and comfortable beds. The service was amazing throughout with the staff being attentive to any help or info we needed. One annoying thing was the parking but even then we could ask for a ride in their golf cart to get to the front entrance which was nice. The only bad part was that the spa was booked heavily but that was in part to the fact that it was mothers day so I wasn't too upset. All in all the resort was a great place to get away for the weekend.

On

Terrible customer service in the club house. Manag...

Terrible customer service in the club house. Manager was unprofessional, one of our players paid for two and the clubhouse came out to hole number 6 or 7 to see the receipt. Trash cans over flowing, no water on the course, cart girl had last call at 430pm. Extremely disappointed with the golf course customer service. Our GPS on our cart was hit and miss and cart barely had enough juice. There are better courses for the price and the service will be way better. SO disappointed!!

My husband and I stayed here the night of our wedd...

My husband and I stayed here the night of our wedding, and the hotel did everything they could to make our stay exceptional. We were given a little upgrade and (I'm not sure if this standard?) the hotel dropped off chocolate covered strawberries to our room. We enjoyed walking the grounds, hanging out by the lazy river, and the overall convenience of everything. We don't get to stay in places like this often, so it was a real treat, made even more special by the hotel staff. Thank you.

Had a fantastic time celebrating at the JW during ...

Had a fantastic time celebrating at the JW during our company Christmas party. The staff was very attentive and cordial. The amenities offered are exquisite and definitely worth the visit.

Beautiful resort, great service, comfortable, quie...

Beautiful resort, great service, comfortable, quiet and clean rooms. Restaurants and food are decent, service is fantastic. Bartenders are very attentive and chatty. Spa service was great!!! Will definitely be back to enjoy the lazy river again!!

JW Marriott Resort and Spa

JW Marriott Resort and Spa

4.6