Checked out today and wanted to write a review and...

Checked out today and wanted to write a review and share my experience. Overall, the property is gorgeous and well maintained. The grounds and public areas are 5 star worthy. The restaurants were decent and food was okay. The individual rooms, however, are just average. My room felt more like a traditional Marriott room and wasn t as nice as some other JW Marriott properties I ve stayed in the past.

The main reason for the 3 stars and thus average experience, is that I did not feel that the service was commensurate with the price paid. As is often the case with nice hotels, the devil is in the details. And this property dropped the ball too many times when it came to the little things.

For example, the line at checkin was long and it took just under 45 minutes to get checked in.

During checkin, I was asked if I wanted full housekeeping or just towel and trash service every day. I opted for the later yet no one came to swap towels and take the trash on the first day, and I had to call down and request this service multiple times. The second day the housekeeping came to empty the trash while I was gone yet didn t bother change out the trash bags. Instead they just left a new trash bag hanging on the trash can. Really? You can t take 10 extra seconds to actually put the trash bag in the trash can?

On two separate occasions, I called down to the concierge via At Your Service and the phone just rang indefinitely and no one picked up. It rang for 2-3 minutes at which point I just gave up. On one instance this was to request room service so I didn t eat that evening. This might be acceptable at a Courtyard Marriott, but not a JW Marriott.

For the $400/night I spent in addition to the ridiculous resort fees, the service was subpar and lackluster at best. Would I return to this property? Yes but maybe during the week and absolutely not at the prices I paid for this trip.

I had a great time because the place is fun and beautiful but due to the below average service I left feeling disappointed given what I had paid.

Also, this place is very family oriented. If you re looking for a quiet or solo getaway, this isn t the place. It can get loud and the room walls were quite thin as I could hear the neighbors above and to the side of me most nights.