John Lewis Partnership Review

great large store with good selection of their entire range

I always like to shop at John Lewis and the customer service staff always know where to find things. They are very helpful. I will be doing my Christmas shopping here next week

I always spend more than I intend in this lovely shop! And in the comfortable restaurant.

When other John Lewis' don't have stock this store often does. Massive store with a great Waitrose too. Just a little to busy but expected since it's Oxford street.

John Lewis innit! Don't really need to say much more than that.

For such an iconic place, I guess it left me wanting.

Still a good shopping experience but I didn't feel special.

Before and after very satisfying free tea and cake curtisy of my John Lewis loyalty card. Cookies and cream cheesecake

Excellant customer service with friendly and helpful staff.

One of the two best stores on Oxford Street. Great choice of goods for everyone for almost any budget.

A great place to shop. Charming and knowledgeable partners. Good selection of products.

Service was so rude in store. Asked to check if an item was in stock as it stated there was online but the sales assistant wouldn t even check their system and just said no. Terrible especially since it s Christmas right now

went to waitrose at john lewis looking for barbecue chicken nut none available

Visited a few departments, best service was the young man on the "ford"after shave counter,he had a great sales pitch,I brought the bigger bottle for my son lol

Typical John Lewis store. Great range of products and good quality. Sales service is excellent. Restaurant is average though

Always a great selection for the home, from practical to luxury, always new ideas

There is no downside to the John Lewis shopping experience.

Lovely place to shop... Check out the new Alexa play table on the 5th floor, amazing

Really big department store, everything you could want at high prices. Very nice interiors as well.

Good experience as spent a long time shopping in various departments. Staff were really helpful and provided lots on information about products without rushing us. If shopping can be a good experience, this was.

Great selection and service. I just wish they'd pack items better when ordering online. On three different occasions my item arrived broken due to insufficient packaging. They were very apologetic, and promptly sent replacements, but that is a hassle because of duty charges.

worst customer service I have ever met at Johnn Lewis. Try to buy a baby car seater and stuff sent me to the customer service reception . Stuff in customer service said that question is not for them to answer. Extremely unfriendly and irresponsible!

Good Store can get almost anything. Reasonable pricing and a wide variety.

Temple of good taste and exceptional service situated at the heart of London's busiest shopping district.

A large warehouse in the style of the late Chiado warehouses with free bathrooms in London which, as those who know London even paid for, are a rarity and experience being on Oxford street shopping and needing to go to the bathroom ...!
In addition, they have a restaurant and serve good and cheap meals for London prices, which is not really a cheap city.

Blown away by the roof garden. Didn't even know they had one. Beautifully set up for Christmas: decorated, shelters, hot drinks (alcohol and non), blankets! Lovely roofscape and cranes view

even on Christmas Eve, the service was brilliant. the click and collect facility is also second to none

I love John Lewis! I ve given 5 stars because it s still better to shop there than anywhere else, but there s definitely a few staff members that don t like being asked questions. Multiple times I ve asked for help and about 30% of the time you get a face and a huff.

Going to buy a new mattress at the Oxford Street store was an unparalleled buying experience the like of which only John Lewis can provide. If you can, you should speak to David. His knowledge of mattresses, who makes them, how they are made, and how that translates into the perfect choice for you, can only be described as 'expert'. He was tireless in his commitment to helping us, dedicating boundless energy and enthusiasm. The benefit of his experience and personal attention cannot be overstated. It would be impossible to match this service online. Take the time, go to the store yourself. You won't regret it.

Frustratingly inconsistent but everyone knows that. This trip I was stumped by a lack of dimensions on "deep" fitted sheets How deep is deep? Standard packs have 3 dimensions but deep fitted sheets only have 2 dimensions. Asked staff for the missing number... helpfully unable to help.
Took the standard sheets. They fitted fine but is it just me or has the quality of the material fallen? A quick comparison with our older sheets suggests that quality has clearly dropped. That unfortunately has been going on for decades so not really surprising. Hard to find good quality any more. Even the word "quality" has been corrupted by the marketeers and now means cheap and poor. Sad.

Flagship store - well layed out but can get busy on weekends.

Would highly recommend the lingerie department who helped me find my size without having to book an appointment. They were really busy on the day and so the very kind lady at the dressing room desk asked me to pick something I thought my More

We visit John Lewis every year before Christmas and manage to make a big dent in our Christmas Shopping list. It's got everything you need, at reasonable prices and good customer service. We lost a half hour just browsing all the Lego sets

Excellent customer service and helpful employees. The gentlemen helped me to choose the washing machine, order it and arrange delivery within minutes.

Went to get the boys first shoes there and the staff were very helpful

Spanning 6 floors, John Lewis' flagship shop offers a fantastic range for the home, the latest technological gadgets and all the fashion you can dream of. John Lewis Oxford Street beauty department is home to all of the biggest brands More

A big central London store. It appeared to have everything?! Staff were very helpful and friendly.

Always fantastic customer service. And now great roof garden!

Clueless Saturday staff. Told us it would be easier if we just looked at their website to answer a simple question. The whole reason we were there was because it was not on their website hence why we made the hour trip in to actually see the product and talk to a member of staff. In the end we bought it elsewhere.

Rubbish and unhelpful , very surprised how unhelpful the member of staff on the electronic department

Nice huge store. Excellent customer service. Restrooms are clean. Place to eat at 5th floor serve nice food for good price. Children menu is amazing. Roof top bar is a must.

Was looking to purchase a new 4k TV. Three people serving customers and not giving any attention or acknowledgement to other customers. One elderly staff member choose to ignore me altogether after he had finished chatting about immigration to another elderly customer. Believe I got hard looks from them. I approached another staff member but was told he only deals with LG. He called the elderly staff memeber over to assist. However on his way he choose to approach a lady and ask her if she needed assistance. Totally ignored and embarrassed I choose to leave the store. You will not be getting my money every again.

Flows nicely, has everything that you will need from clothes to homeware and electronics, helpful staff too

the best service. 5 stars service. Definitely will be back!

Too many staff on the floor - most of them didn't know anything and just pass you along to the next person. Got passed on to 5 different store assistants only to be told at the end of it that the product I was after was only available online... Not impressed at all

Awesome product line...great staff and lovely xmas decoration

Haberdashery Department - I was given excellent advice. I will be back, again. Regrettably I don't know the name of the lady but I will be back to get her advice again. Invaluable.

Poor. Hard to find staff
Need to learn English. Out of stock of everything I needed

Sales responsible quite slow cannot answer for the items that have or not.